The Tokyo Station Hotel
1-9-1 Marunouchi Chiyoda-ku, Tokyo, Tokyo, 100-0005, Japan
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Room
Address
1-9-1 Marunouchi Chiyoda-ku, Tokyo, Tokyo, 100-0005, Japan
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- bathrobes
- On-site parking
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- Japanese
- Non-Smoking Rooms Available
- Parking Available
- Shops on site
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Ticket services
- Body thermometer available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Professional cleaning services
- Cleaning products available
- Room service available
- Parking available (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining






















































Click here to leave your opinion >>
Nattapat (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Location, cleanliness, design
Mary F. (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
The luxurious everything!
Most expensive hotel I’ve ever stayed at!
price (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
It was beautiful and a nice location.
Nothing
SARBJIT (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Location
Ben (Family with young children)
stayed in October, 2025
Guest Score 6 out of 10
Pleasant
The hotel has an excellent central location for Tokyo and it is a good launching pad to visit most of the sites that any tourist will want to visit during their stay.
While the staff was friendly, they were for the most part completely unaccommodating. In particular, when we arrived at the hotel, they specifically told me that the breakfast buffet was included.
When I got the bill at the end of my stay, they told me it was only included for one person. I have never stayed in a hotel where breakfast is included only for one when you’re staying there with an entire family.
While the gentleman that I spoke with was pleasant, he was completely unwilling to budge and did not recognize that they had made a mistake and told me something different when I had checked into the hotel. This was one of several occasions where the staff, while friendly, was I accommodating and, at best, cordial, but nothing more. I will likely not be staying here again when I return to Tokyo.
Manuel D. (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Everything went very well at Tokyo Station Hotel. The facility is pristine and the staff is wonderful. Will return in the future.
What a fantastic experience
All was good, I have no complaints
Pearlie (Solo Traveler)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Beautiful historic hotel that fully earns 10+ in all categories. It is located in the Tokyo station, a central location for access to the Shinkansan. It has unique historical significance and opulence to match. The staff consistently went above and beyond to assist. The baths were also wonderful and interesting. I had the sushi dinner at one of many restaurants. Because I sat at the sushi counter, the meal was prepared by a personal chef. Overall great experience at this hotel while making a connection to other areas of Japan.
Nothing- amazing hotel.
Natalie (Couple)
stayed in October, 2025
Guest Score 7 out of 10
Good
Very comfortable beds & great location.
Overall, our stay was pleasant, but we were unfortunately let down by the attitude of some staff members, which was particularly disappointing given the hotel’s 5-star rating. It's also worth noting that the property itself feels quite outdated, which may be a consideration for future guests.
One of our first interactions was at the gym and spa, where we inquired about massage pricing. The staff member we spoke with was notably cold and unwelcoming. We noticed what appeared to be two pricing lists - one presumably for hotel guests and another for external visitors. Despite explaining that we had just checked in that day, she removed what seemed to be the guest price list and presented us with the more expensive one, without any clear explanation. Regardless of the pricing itself, the dismissive and unprofessional attitude was unacceptable.
We also encountered another negative experience when returning to the hotel after a day out. A staff member escorting a new guest asked us to wait and take a different elevator, which felt unnecessarily rude and dismissive. In general, we sensed a lack of warmth and courtesy from certain staff members, especially when compared to the other 5-star hotels we stayed at during our trip in Japan, where the service was exceptional.
Regrettably, unless one conforms to certain expectations (perhaps in appearance or dress) it seems the level of hospitality may vary. Based on this experience, we would not choose to return.
Lethea (Solo Traveler)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
Convenient location
Extremely Crowded being in a train station.
Susan (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
So convenient to the train station! The breakfast buffet was amazing!
Romavel (Solo Traveler)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
The staff are always welcoming and the convenience of being in Tokyo Station walking distance to the Shinkansen lines!)
Jessica (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Perfect and convenient location
None
Matthew (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
This is a 5 star property. The staff is amazing. Best hotel I have ever stayed at anywhere in the world.
The rooms were very large and the staff was very attentive. I could not have asked for a better place to stay.
Catherine (Group Traveler)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Great location and just steps away from train system which made it easy to get out and about. Large, clean room and friendly staff!
unknown (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
i was surprised with how luxurious the hotel was, the interiors were stunning and clearly recently updated. I was also shocked how quiet the rooms were with two double glazed windows! you could not hear anything. absolutely stunning location very underrated!
Nir S. (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Classical building rich with history, comfortable rooms, great breakfast, helpful staff.
Excellent location on top of Tokyo station and walking distance from Ginza shopping district and the emperor's gardens
Maria (Family with young children)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
We absolutely loved everything! The room was perfect, the location unbeatable, the personnel very good and the breakfast! the one in the lobby bar was the very best, but the one upstairs was also very very good and the staff was top.
Nothing, we would not change a thing.
Jose (Couple)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Service and location to take the N’EX
N/A
Ian (Family with young children)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
It was a amazing hotel. So beautiful
LIANG-YI (Couple)
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Wonderful location and great room
Thank you for your information!
Area information
- Tokyo Intl (Haneda) Airport - 8.91 mi
- Atsugi Naf - 23.65 mi
- Yokota Air Force Base - 23.90 mi
- Narita Intl Airport - 35.29 mi
- Tokyo Station - 237 f
- Otemachi Station - 0.28 mi
- Yurakucho Station - 0.42 mi
- Nihonbashi Station - 0.47 mi
- Hibiya Station - 0.51 mi
- Ginza Station - 0.62 mi
- Higashi Ginza Station - 0.77 mi
- Kanda Station - 0.81 mi
- Tsukiji Station - 0.95 mi
- Shiodome Station - 1.02 mi
- Shinbashi Station - 1.11 mi
- Toranomon Station - 1.16 mi
- Akihabara Station - 1.32 mi
- Ochanomizu Station - 1.33 mi
- Hanzomon Station - 1.40 mi
- Tameike Sanno Station - 1.46 mi
- Tsukishima Station - 1.52 mi
- Suidobashi Station - 1.62 mi
- Akasaka Mitsuke Station - 1.64 mi
- Kachidoki Station - 1.65 mi
- Hamamatsucho Station - 1.68 mi
- Kamiyacho Station - 1.72 mi
- Akasaka Station - 1.74 mi
- Daimon Station - 1.79 mi
- Mitsubishi Ichigokan Museum - 0.22 mi
- Bridgestone Museum of Art - 0.37 mi
- Mitsui Memorial Museum - 0.56 mi
- National Museum of Modern Art - 0.92 mi
- Science Museum - 1.03 mi
- Tokyo Metropolitan Government Building - 237 f
- Japan Imperial Palace - 0.77 mi
- National Diet Building - 1.23 mi
- Kabukiza Theatre - 0.79 mi
- National Theatre - 1.28 mi
- Suntory Hall - 1.68 mi
- Hibiya Park - 0.86 mi
- Nippon Budokan Indoor Arena - 1.25 mi
- Kachidoki Bridge - 1.37 mi
- Tokyo International Forum - 0.31 mi
- Ginza - 0.69 mi
- Shimbashi - 0.97 mi
- Tsukiji Honganji Temple - 1.05 mi
- Kanda Book Town - 1.10 mi
- Chidorigafuchi - 1.22 mi
- Tsukiji Fish Market - 1.26 mi
- Akihabara - 1.33 mi
- Hamarikyu Teien Garden - 1.44 mi
- Yasukuni Shrine - 1.57 mi
- World Trade Center Tokyo - 1.77 mi
- Seaside Top - 1.78 mi
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The Tokyo Station Hotel
1-9-1 Marunouchi Chiyoda-ku, Tokyo, Tokyo, 100-0005, Japan