Shinagawa Prince Hotel
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo, 108-8611, Japan
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1 Room With 2 Adults Change Search
Room
Room
Address
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo, 108-8611, Japan
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Meeting/Banquet Facilities
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Bathtub
- Refrigerator
- Chapel/shrine
- Bowling
- Heating
- vending machine
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- Japanese
- Korean
- Convenience Store
- Non-Smoking Rooms Available
- Parking Available
- gift/souvenir shop
- Shops on site
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Chinese [Mandarin]
- Contactless check-in/out
- ATM or cash withdraw on site
- Body thermometer available
- CCTV security in common areas
- Currency exchange service
- Facilities for disabled guests available
- Fitness center
- Laundry services
- Luggage storage & lockers
- Safety chain and/or latch on doors available
- Tennis court & equipment
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Heating in public area
- Professional cleaning services
- Cleaning products available
- Parking available (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Tokyo Intl (Haneda) Airport - 5.75 mi
- Atsugi Naf - 20.05 mi
- Yokota Air Force Base - 23.33 mi
Museums
- Mori Art Museum - 2.30 mi
- Nezu Museum - 2.62 mi
Click here to leave your opinion >>
Robert (Family with young children)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
The staff was wonderful and very helpful. The room was very clean and very modern.
The hotel was kind of buried behind other buildings. Twice we took a taxi back to the hotel. One guy drove in a giant circle trying to get to the hotel which ended up costing us an additional $200 yen.
Anonymous (Unknown)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
breakfast was good
Fetaiaki (Family with young children)
stayed in July, 2026
Guest Score 6 out of 10
Pleasant
I liked where the hotel was situated - right opposite Shinagawa station. Was attached/connected to a mall which included a food court and a convenience store.
Overall disappointed by the stay. We had opted for 'pay at property' which we were fine to do, we were aware we would have to pay more due to the taxes which was fine, but at the time of payment the eftpos machine stated "includes 5% increase" this worked out to be more than what we had booked to pay for. The hotel staff couldnt explain it, she rang customer service of eftpos machine who also couldn't help. There was no resolution to this - everyone was tired from travelling all day. Had tried to negotiate holding onto my card until they had the answers and letting us check in to get elderly mum and 2 kids in to rooms but staff said no leaving me no real choice but to pay and no explanation for what the 5% was that I was paying for. There was no follow up! We stayed there for 3 nights, and no one ever came back to me to explain what the 5% was for. Had a situation where I forgot my room key in the room, had asked if someone could help me with the elevator - but was told to ring my partner who was in the room with the 2 kids. This just so happened to be the morning of checking out and he was in the shower. Tried to ask a second staff member, but no luck and I was left waiting/wasting time. Charging points are all one sided, the room itself felt outdated that there were no usb charging points. We were pleased that there were 2 pools to use with the heat and something nice for our kids to do but only to find it was costly to use.
Anonymous (Family with young children)
stayed in July, 2026
Guest Score 7 out of 10
Good
Affordable
The air conditioner was awful and it was so hot in the room.
Diane (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Location, especially for first night in Tokyo, was excellent and I selected to leave from the Shinagawa station for Kyoto in the morning as I felt it would be less overwhelming - glad I did! We would not have been prepared to navigate Tokyo Station with our luggage on very little sleep. My family's experience was that everything was clean and efficiently run throughout Japan and the Shinagawa Prince Hotel was no exception. We chose to experience eating inside the train station, so I cannot comment on dining at the hotel. However, this hotel's location simplified our lives immensely!
Tamara (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Amenities, bus to front of hotel and quality of services
The space for luggage could have been bigger. We had to move furniture to make room for 3 suitcases to fit and open.
Robert (Couple)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
Good gym
Good breakfast
Small room
Sayaka (Group Traveler)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Best location in Shinagawa Station! Especially KK line is 1 minute walk from main tower lobby
Inside the room is little outdated, and carpet is not so clean.
Jessica A. (Family with young children)
stayed in July, 2026
Guest Score 5 out of 10
Fair
Location
During breakfast before we left the table, my mom just wanted to pack 1 croissant that my daughter did not finish because she didn't want to waste it. A rude staff that was clearing the table literally SHOUTED at her and said she couldn't do that and shouted at her to put it back on the table. If there is a policy which doesn't allow us to do so, that's fine.But why is she shouting at guests?? You need to train your staff on how to talk to hotel guests. Also, when asking for extra pillows, the lady at housekeeping was investigating me on WHY I needed them. Again, if you have some kind of policy on that, explain. Don't question me why why why and how many people are in the room etc. I have never been questioned anywhere around the world except in Japan for extra pillows.
Ray (Couple)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
We liked the convenience of being close to the train station and the aquarium. Also the hotel housekeeping and baggage holding staff were friendly and professional.
Ruby (Solo Traveler)
stayed in July, 2026
Guest Score 4 out of 10
Disappointing
The location
There were bodily fluids on the couch and the rooms were disgusting. The wallpaper in the room was super creepy it was a bunch of people with black eyes facing the bed
RAJESH (Family with young children)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
Clean and close to trains
Little older property
Cyd (Couple)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
Location was close to the train station
Location and room was good
Masaki (Family with young children)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
The breakfast
The room is a bit old.
RICHARD (Group Traveler)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
It’s very convenient to get around city. Great facility with everything
Nothing really worth mentioning
frank (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Convenience.
Laundry. The room could use an upgrade.
Yilin (Family with young children)
stayed in July, 2026
Guest Score 3 out of 10
Poor
The only thing I liked was the location. It is an easy five-minute walk to Shinagawa Station, which made transportation very convenient.
This stay was disappointing from start to finish.
Check-in was scheduled for 3:00 p.m., but when we arrived around 3:15 p.m., our room was still not ready. We were told the housekeeping staff was still cleaning it and that it would be ready in about 10 minutes. After waiting another 15 minutes, we returned to the front desk only to find that the room was still not ready. What was most disappointing was that no one apologized for the delay or provided any update.
The check-in process was also unnecessarily complicated and confusing. Staff first checked our reservation and passports simply to allow us to join the check-in line. When we reached the counter, our passports were checked again before we were directed to the self-service kiosks. The kiosk then produced an error and could not complete the check-in, so we had to return to the front desk. At no point did the staff explain what was happening or why we were being redirected, making the entire process frustrating and inefficient.
The room itself was another disappointment. It was small, dated, and had a noticeable unpleasant odor. More concerning, we found hair left in both the bathtub and on the bathroom floor, which raised questions about the quality of housekeeping.
Throughout our stay, the staff came across as unfriendly and unhelpful. Combined with the delayed room, confusing check-in process, and cleanliness issues, this was far below the standard we expected.
Overall, this was a very disappointing experience, and I would not choose to stay here again.
Emmanuel (Couple)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
Close to everything
Clean
Very old fashioned rooms 24th floor
Poppas (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Nice and comfortable last two nights.
Nothing
Vanessa (Couple)
stayed in July, 2026
Guest Score 3 out of 10
Poor
Location
Old and run down and over priced
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Area information
- Tokyo Intl (Haneda) Airport - 5.75 mi
- Atsugi Naf - 20.05 mi
- Yokota Air Force Base - 23.33 mi
- Shinagawa Station - 0.26 mi
- Gotanda Station - 0.73 mi
- Osaki Station - 0.75 mi
- Shirokanedai Station - 0.90 mi
- Tamachi Station - 1.40 mi
- Oimachi Station - 1.48 mi
- Mita Station - 1.58 mi
- Azabu Juban Station - 1.86 mi
- Hiroo Station - 1.87 mi
- Akabanebashi Station - 1.93 mi
- Ebisu Station - 1.97 mi
- Daiba Station - 1.98 mi
- Daimon Station - 2.24 mi
- Daikanyama Station - 2.33 mi
- Naka-Meguro Station - 2.38 mi
- Hamamatsucho Station - 2.38 mi
- Roppongi Station - 2.44 mi
- Kamiyacho Station - 2.47 mi
- Shibuya Station - 2.89 mi
- Shinbashi Station - 2.92 mi
- Omote Sando Station - 2.92 mi
- Mori Art Museum - 2.30 mi
- Nezu Museum - 2.62 mi
- Rainbow Bridge - 1.70 mi
- Tokyo Tower - 2.17 mi
- Hachiko Statue - 2.95 mi
- Mielparque-Tokyo Hall - 2.07 mi
- Suntory Hall - 2.71 mi
- Shinagawa - 0.42 mi
- Osaki - 0.78 mi
- Meguro - 1.17 mi
- Ebisu Garden Place - 1.63 mi
- Fuji TV Odaiba - 2.14 mi
- Zojoji Temple - 2.16 mi
- Tokyo Joypolis - 2.18 mi
- Legoland Discovery Center Tokyo - 2.26 mi
- Seaside Top - 2.27 mi
- Tokyo City View - 2.27 mi
- World Trade Center Tokyo - 2.28 mi
- Roppongi Hills - 2.30 mi
- Oedo Onsen Monogatari - 2.45 mi
- Odaiba Venus Fort - 2.47 mi
- Shibuya - 2.56 mi
- Zepp Tokyo - 2.58 mi
- Tokyo Midtown - 2.64 mi
- National Art Center - 2.66 mi
- Hamarikyu Teien Garden - 2.71 mi
- Shibuya Scramble Crossing - 2.98 mi
- Shibuya Pedestrian Scramble - 2.98 mi
- Booking.com Tokyo CS Office - 2.99 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
Monuments and Landmarks Show all on map »
Theatres Show all on map »
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Shinagawa Prince Hotel
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo, 108-8611, Japan