Hyatt Regency Tokyo
2-7-2 Nishi-shinjuku Shinjuku-ku, Tokyo, Tokyo, 160, Japan
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Room
Address
2-7-2 Nishi-shinjuku Shinjuku-ku, Tokyo, Tokyo, 160, Japan
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Airport Shuttle
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Refrigerator
- bathrobes
- Heating
- shuttle service
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Doorman
- Free Wi-Fi
- Hair/Beauty Salon
- Restaurant(s)
- Daily Housekeeping
- English
- Japanese
- Convenience Store
- Non-Smoking Rooms Available
- Parking Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Food delivery
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa services
- Physical/social distancing guidelines
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Professional cleaning services
- Cleaning products available
- Room service available
- Parking available (charges may apply)
- Xerox/fax in business center

















































Click here to leave your opinion >>
Molywan (Family with young children)
stayed in July, 2026
Guest Score 5 out of 10
Fair
Staff here was excellent! So friendly and helpful. Hotel lobby and rooms were nicely decorated, and the location is not far from popular sights/neighborhoods via taxi or uber.
Unfortunately we had to switch rooms a few times because the ones we had smelled like cigarette smoke.
Dr. M. (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Very clean , staff are wonderful, specially the supervisor of the breakfast, the Italian gentleman, very helpful and supportive
Every thing was good
Leonard (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Everything
Nothing
Samit (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Tomislav (Solo Traveler)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Great location in Sinjuku right on the subway station. Great lobby in Gatsgy style, comfy rooms and panoramic elevators. The staff was excellent even if they don't speak English well but the Italian barista Fabio Auteri is probably the nicest person there.
Although the weather was hot and humid the climate was brutal. Nights are the problem because you cannot open windows. Weekend days hurry on breakfast of you'll end in a line.
Fabio (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Noise from room next floor
SR (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Excellent location considering it is walking distance to some attractions and right above the metro line.
Xi (Family with young children)
stayed in July, 2026
Guest Score 5 out of 10
Fair
Nice room. Spacious bathroom. Check in staff were nice and helpful.
1. The hotel is so far away from Shinjuku Station. There is shuttle. But it took long time to get to JR lines.
2. We booked non-smoking but there was smell of smoke. We went to city walk after check in and got back late. Too tired to change.
3. Small breakfast area with limited selection. Very crowded in the morning after 9AM. Also I can’t believe they don’t serve Japanese curry.
2. Worst staff I’ve ever met. It was at bar in lobby. One night I had to join a remote global meeting. My family were resting in our room. There is no business center in hotel. So I had to take the call in lobby, not sitting in the center but one of three tables aside, 5 meters away from lobby center. It was late night. I went to bar trying to order a cup of sour. I asked one staff in bar for menu, went thru the menu but cannot find sour or Japanese cocktails. When I asked the staff, she showed a fake smile and said it is not on menu. Then she asked me what sour I wanted. Then long or short. When I asked for price, she said JPY 2800. I said wow that is a lot. She said because it is not on the menu ( with creepy fake smile). That is ridiculous! Then I decided to get a cup of juice. Because I was sitting aside not in the middle in lobby, she said only to go cup not glass. What the hell? I’ve been traveled to Japan four times. Every time I stayed in hotel from USD300 to USD 500, depending on location. This is the first time I had such a bad service. I will never return to this Hyatt and I do not recommend it to anybody.
katrina (Family with young children)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The hotel is beautiful, and we had a great view of the park. The staff were incredible and helpful. We loved the limousine bus that goes to and from the airport every hour and the free shuttles to shinjuku station. It is in a beautiful quiet part of Shinjuku, and found the best coffee spot walking distance (Paul Bassett!). We were sad to have only stayed here for one night, definitely worth the money! There is an incredible amount of restaurantes and bars in the hotel which we didn't get to try unfortunately. The beds were the most comfortable out of all of our stays.
That our stay wasn't longer!
Michelle (Couple)
stayed in June, 2026
Guest Score 8 out of 10
Very Good
Room was comfortable.
Lack of seating in the lobby.
Cecily (Solo Traveler)
stayed in June, 2026
Guest Score 3 out of 10
Poor
Very good location near the train station and parks.
The music in the lobby and main restaurant was loud and inescapable. It was even piped into the elevators
Han S. (Solo Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The room is comfortable and offers an amazing view. The metro station is within easy walking distance, and there is a convenient store right downstairs. I especially loved the sensory light and sound tunnel leading to the breakfast area. It made every morning feel like a special experience!
Maria (Family with young children)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
EMilio (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Excellent location , superb service
Cannot think of anything
Raina (Group Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Staff the most, staff very friendly and cleaning .
All was good.
Amy (Group Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Staff was very friendly, helpful. The rooms were great & the location was great!
Nothing
Sean (Couple)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
Very good Breakfast
Gym is good
The Team was kind
No spa
Ken (Solo Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Shinjuku is a great launching pad into Tokyo. The hotel is fairly close to everything. Its a business hotel but good for pleasure travelers. The 7-11 downstairs is great. We got hooked on it. The renovated rooms are beautiful with a modern but Japanese vibe.
Wish the bar was on the top floor first a view.
Sharad (Family with young children)
stayed in May, 2026
Guest Score 7 out of 10
Good
Very clean, perfect location to explore Tokyo.
Didn’t allow to get to-go for the breakfast as we had an early morning flight. I don’t recall this kind of restrictions from any other hotel as the customer has paid for the breakfast. Ridiculous. I didn’t fight it as I was against the clock for my international flight. Huh.
henrietta (Family with young children)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Location, bedrooms, food
Breakfast was horribly busy and food often cold
Thank you for your information!
Area information
- Tokyo Intl (Haneda) Airport - 10.79 mi
- Yokota Air Force Base - 19.65 mi
- Atsugi Naf - 21.22 mi
- Shinjuku Gyoemmae Station - 0.56 mi
- Shinjuku Sanchome Station - 0.85 mi
- Shin Okubo Station - 0.88 mi
- Higashi Shinjuku Station - 1.05 mi
- Kitasando Station - 1.20 mi
- Yoyogi Koen Station - 1.51 mi
- Nishi-Waseda Station - 1.55 mi
- Harajuku Station - 1.58 mi
- Yoyogi-Uehara Station - 1.64 mi
- Takadanobaba Station - 1.64 mi
- Yotsuya Sanchome Station - 1.64 mi
- Meiji-Jingumae Station - 1.67 mi
- Nakano Station - 1.77 mi
- Gaienmae Station - 2.06 mi
- Omote Sando Station - 2.14 mi
- Aoyama Itchome Station - 2.24 mi
- Yotsuya Station - 2.25 mi
- Mejiro Station - 2.27 mi
- Shibuya Station - 2.31 mi
- Zoushigaya Station - 2.42 mi
- Kagurazaka Station - 2.58 mi
- Higashi Nagasaki Station - 2.74 mi
- Akasaka Mitsuke Station - 2.75 mi
- Akasaka Station - 2.86 mi
- Hanzomon Station - 2.86 mi
- Nezu Museum - 2.46 mi
- Marunouchi Building - 0.21 mi
- Yoyogi Park - 1.43 mi
- NHK Studio Park - 1.83 mi
- Takeshita Street - 1.57 mi
- National Olympic Stadium - 1.60 mi
- Meiji Jingu Stadium - 1.85 mi
- Hachiko Statue - 2.26 mi
- Kabuki-cho - 0.73 mi
- Shinjuku Gyoen National Garden - 1.14 mi
- Meiji Jingu Shrine - 1.22 mi
- Omotesando Hills - 1.92 mi
- International Conference Center - Waseda - 2.05 mi
- Booking.com Tokyo Office - 2.06 mi
- Tokyo Route 246 - Gran Turismo Track - 2.18 mi
- Shibuya Scramble Crossing - 2.23 mi
- Shibuya Pedestrian Scramble - 2.23 mi
- Shibuya Center Town - 2.27 mi
- Ikebukuro - 2.29 mi
- Booking.com Tokyo CS Office - 2.31 mi
- Chinzanso Garden - 2.46 mi
- National Art Center - 2.66 mi
- Tokyo Midtown - 2.84 mi
- Shibuya - 2.87 mi
- Yasukuni Shrine - 2.94 mi
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Hyatt Regency Tokyo
2-7-2 Nishi-shinjuku Shinjuku-ku, Tokyo, Tokyo, 160, Japan