Hotel New Otani Tokyo Garden Tower
4-1 Kioicho Chiyoda-ku, Tokyo, Tokyo, 102-8578, Japan
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1 Room With 2 Adults Change Search
Room
Room
Address
4-1 Kioicho Chiyoda-ku, Tokyo, Tokyo, 102-8578, Japan
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Chapel/shrine
- Snack bar
- Shared kitchen
- Wheelchair accessible
- On-site parking
- outdoor pool
- shuttle service
- vending machine
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- Japanese
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- Shops on site
- Electric vehicle charging station
- Smoke alarms
- Fire extinguishers
- Bicycle parking
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Ticket services
- Food delivery
- ATM or cash withdraw on site
- Body thermometer available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Laundry services
- Luggage storage & lockers
- Safety chain and/or latch on doors available
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Window
- Desk/workspace available
- Professional cleaning services
- Room service available
- Alcoholic beverages available
- Xerox/fax in business center
- Kid-friendly dining

















































Click here to leave your opinion >>
Jeanette (Family with young children)
stayed in August, 2026
Guest Score 6 out of 10
Pleasant
It was near a train station and you could walk to eateries.
It’s older, the beds were hard and the pool was so far from the hotel. All the eateries in the hotel were very expensive.
Debbie (Couple)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Location
abit confusing as the hotel is big but lovely.
Diane (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Amazing! Every detail was thought of… from pjamas to wash towels to bone china. The restaurants were fabulous!
Thomas (Group Traveler)
stayed in July, 2026
Guest Score 5 out of 10
Fair
center of town
the gyms sucked
Liu (Solo Traveler)
stayed in July, 2026
Guest Score 6 out of 10
Pleasant
The location is convenient
Outdated amenities, confusing building.
Kung P. (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
The views of Tokyo from our room were beautiful, especially with the Hotel's Japanese Garden in the foreground. The Japanese Garden was a sight in itself, which we enjoyed exploring one morning. The staff was also really courteous and helpful. Additionally, the hotel location was convenient to Shibuya and other attractions we wanted to visit in Tokyo.
If I had to complain about anything it would be the trip from our room to the parking garage. I have to admit that I got lost once or twice ; )
Lauren (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Great view from room great pool
Shei S. (Family with young children)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Great location, reception service was great, good breakfast
Staff service at breakfast restaurant needed some improvement, particularly at Japanese breakfast restaurant.
Lisa (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Great location, centrally located, but surrounded by a quiet garden. Easy to get to different subways. Very large hotel, lots of amenities. You have to walk around the hotel Japanese garden. Complete with ponds, koi, ancient lanterns, and even a waterfall. If you don’t feel like going far, you have so many choices right on the property. We paid a little extra for a garden view and we were on the 56th floor and had stunning city views! Unfortunately it was overcast. Everyone is very friendly and helpful. They stored our luggage after we checked out until we left to the airport at 7pm. We did book a the van through Bookings.com to pick us up and drop us off to and from the airport. So much easier and well worth the price. We had a room with 2 twin beds for me and my daughter and we had plenty of space for both of our suitcases and still be able to move around. I can’t stress how much we loved the hotel. Pool was beautiful but we didn’t swim. Next time!
I can’t think of anything! It really was perfect for us
Guillermo (Group Traveler)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
There is not one thing that is not GREAT. If in Tokyo, this is the hotel to come.
Walsh (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
15 years after studying at Sophia, in its shadow, it lived up to the image I had in my mind of it— convenient, well appointed, and comfortable.
N/A
Tom (Solo Traveler)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Good location and the property is beautiful. We only stayed on night so really didn't enjoy the grounds. It was a rainy night so hard to walk in the garden.
It was a bit pricey but still a good stay
Stepan (Family with young children)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Совершенно потрясающий отель. Отличное расположение рядом с двумя станциями метро и великолепными садами. У нас был трехместный номер на 26 этаже с удивительным видом.
Я не смог найти круглосуточный бар. И стойка регистрации в нашей башне работала только до 8 вечера.
michael (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The hotel, the great staff, the easiness of the nearby metro, the breakfast and above all the garden
Vicky (Solo Traveler)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
It’s located in a very accessible part of Tokyo but apart from the hustle & bustle, offering another side of the city.
None
Walter (Family with young children)
stayed in June, 2026
Guest Score 1 out of 10
Very Poor
Location
This was one of the worst hotel experiences we have ever had.
We were travelling as a family with a young child and were unable to sleep due to extremely loud and aggressive arguments coming from the neighbouring room throughout the night.
We personally approached the guests at approximately 9 PM, 10 PM and midnight and politely asked them to keep the noise down. In addition, we contacted the hotel reception at around 10 PM, 11 PM and 1 AM and explained that the situation was making it impossible for anyone to sleep.
Despite several complaints and requests for assistance, the disturbance continued for hours and no effective action was taken. As a result, our family got very little sleep and the night was extremely stressful.
What disappointed us even more was the lack of response from the hotel afterwards. When asked at check-out how our stay had been, we explained that it had been terrible due to the noise and sleepless night. The only response we received was a brief apology.
We understand that hotels cannot always prevent disruptive behaviour by guests. However, we do expect staff to take effective action when repeated complaints are made and to show greater concern when a family’s stay has been significantly affected.
Unfortunately, we left feeling that our concerns were not taken seriously.
Mark (Group Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Nice quiet hotel in a beautiful location. The hotel rooms we good size and well designed. Everything you needed for a great stay.
All good.
Moser (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The hotel and gardens
Nothing
Alexander (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Softer mattress
Gary (Family with young children)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
It was a beautiful facility with a wonderful staff. They were very helpful and attentive. Beautiful view of the Tokyo skyline from our room at night.
There were security guards posted everywhere throughout the hotel and it made it feel a bit tense and not quite as relaxed as I prefer. Just a bit pricey for the room amenities provided.
Thank you for your information!
Area information
- Tokyo Intl (Haneda) Airport - 9.26 mi
- Yokota Air Force Base - 22.19 mi
- Atsugi Naf - 22.39 mi
- Narita Intl Airport - 37.00 mi
- Akasaka Mitsuke Station - 0.32 mi
- Yotsuya Station - 0.40 mi
- Hanzomon Station - 0.49 mi
- Akasaka Station - 0.62 mi
- Tameike Sanno Station - 0.65 mi
- Aoyama Itchome Station - 0.84 mi
- Yotsuya Sanchome Station - 0.94 mi
- Toranomon Station - 1.14 mi
- Gaienmae Station - 1.20 mi
- Roppongi Station - 1.29 mi
- Kamiyacho Station - 1.39 mi
- Hibiya Station - 1.48 mi
- Iidabashi Station - 1.55 mi
- Kagurazaka Station - 1.57 mi
- Kitasando Station - 1.65 mi
- Yurakucho Station - 1.66 mi
- Omote Sando Station - 1.68 mi
- Shinjuku Sanchome Station - 1.72 mi
- Tokyo Station - 1.76 mi
- Ginza Station - 1.76 mi
- Shiodome Station - 1.76 mi
- Shinbashi Station - 1.77 mi
- Otemachi Station - 1.77 mi
- Science Museum - 1.24 mi
- National Museum of Modern Art - 1.29 mi
- Mori Art Museum - 1.47 mi
- Mitsubishi Ichigokan Museum - 1.61 mi
- Nezu Museum - 1.65 mi
- National Theatre - 0.47 mi
- Suntory Hall - 1.07 mi
- National Diet Building - 0.68 mi
- Japan Imperial Palace - 1.03 mi
- Tokyo Metropolitan Government Building - 1.76 mi
- Meiji Jingu Stadium - 1.10 mi
- National Olympic Stadium - 1.13 mi
- Nippon Budokan Indoor Arena - 1.18 mi
- Hibiya Park - 1.32 mi
- Tokyo Tower - 1.69 mi
- Tokyo Route 246 - Gran Turismo Track - 0.56 mi
- Chidorigafuchi - 0.78 mi
- Yasukuni Shrine - 1.01 mi
- Tokyo Midtown - 1.10 mi
- National Art Center - 1.20 mi
- Shinjuku Gyoen National Garden - 1.41 mi
- Roppongi Hills - 1.48 mi
- Tokyo City View - 1.48 mi
- Kanda Book Town - 1.64 mi
- Tokyo International Forum - 1.66 mi
- Booking.com Tokyo Office - 1.72 mi
- Omotesando Hills - 1.74 mi
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Hotel New Otani Tokyo Garden Tower
4-1 Kioicho Chiyoda-ku, Tokyo, Tokyo, 102-8578, Japan