Sheraton Houston West Hotel
11191 Clay Road, Houston, Texas, 77041, United States
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2 Rooms With 4 Adults Change Search
Room
Room
Address
11191 Clay Road, Houston, Texas, 77041, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Internet Access
- Free Parking
- Golf Course
- Meeting/Banquet Facilities
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Shower
- Wheelchair accessible
- On-site parking
- outdoor pool
- vending machine
- telephone
- kitchenware
- Accessible parking
- Designated Smoking Area
- Family Rooms
- Game Room
- Hair/Beauty Salon
- Restaurant(s)
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- Happy Hour
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Cleaning products available
- Internet access (charges may apply)
- Pets allowed (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- West Houston - 6.77 mi
- Weiser Air Park - 8.56 mi
- Sugar Land Regional - 15.58 mi
- David Wayne Hooks Memorial - 15.90 mi
- George Bush Intercontinental Airport - 16.74 mi
- William P. Hobby Airport - 21.26 mi
- Houston Southwest - 23.07 mi
- Ellington Airport - 28.69 mi
- Pearland Regional - 28.74 mi
- Baytown - 36.59 mi
- Lone Star Executive - 36.97 mi
Museums
- Houston Audubon Society Museum - 4.23 mi
- Military Museum of Texas - 5.03 mi
Click here to leave your opinion >>
Diego (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Very presentable. Felt luxurious and comfortable. Rooms were clean and nice. Bathrooms were clean.
The building inside was great and the lobby was beautiful.
Alaina (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
I liked the staff's attitudes and the overall stay. Great room. AC kept the room very cold, which is our preference. Bathroom was very clean. The room has a modern style to it.
the pillows could have been a little more hard.
Daniela (Solo Traveler)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Quick and attentive front desk. Quiet hotel in a convenient location.
Back door to elevator wouldn’t close. Creepy.
Ashley (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The beds are comfortable. The staff is very accommodating.
The hot tub wasn't available which made me kind of upset
Heather (Solo Traveler)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Location was very convenient and premises seemed safe and clean. Staff was kind. The room was cleaned and towels replaced with regularity. I had no issues during a weeklong stay.
My particular room had some cosmetic issues (shower stall, drywall) and appeared lived in. There was a light beside the bed that worked only sometimes. I had originally checked in another room which appeared to be in better/pristine condition, but staff accommodated a move of rooms due to a power surge/TV issue. There was a storage room adjacent to my room that looked like it was supposed to be locked but was open a few times, which was a little concerning. The wifi was spotty, and cell service was bad, but I found that throughout the area not just in the hotel.
PAULK (Couple)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
nothing but the location
The AC was loud making noise and the shower constantly drip, and I asked to change rooms and they took them more than half the next day to give me into a different room so I just left and didn’t even stay the second night and I paid for a night I didn't even stay that’s how disappointed I was and the bar was not open on the weekend
Maine (Group Traveler)
stayed in September, 2025
Guest Score 4 out of 10
Disappointing
That it wasn’t far from everything
It was nasty I had to move 3 room the first night
Mehri (Couple)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
The room was a very clean and comfortable bed .
TV.
J E. H. (Family with young children)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Location
Samyak (Business Traveler)
stayed in March, 2025
Guest Score 7 out of 10
Good
Convenience
Property charged more on the credit card almost double and now they said they will reverse the transaction. This is a concern for me as if the money does not come back to my account and I live in a different country it is difficult for me to follow up.
Linda (Senior Traveler)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Quiet & comfortable
I think dining was closed & I thought hot tub would be open even though it was outside - but it appeared to be closed
Cihan (Business Traveler)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
The staff was amazing and helpfull.
Brooklin (Group Traveler)
stayed in February, 2025
Guest Score 7 out of 10
Good
Breakfast should be complimentary.
Unfortunately there was a fire alarm on my first night at midnight. It was also worrisome there wasn't much communication from the hotel staff and the fire department didn't show up for >30minutes.
Anonymous (Family with young children)
stayed in January, 2025
Guest Score 9 out of 10
Wonderful
Everything neat
They should carry more beds for kids not just 2
Gabriel (Couple)
stayed in January, 2025
Guest Score 1 out of 10
Very Poor
Nothing at all.
Four Points by Sheraton in Northwest Houston, Texas, is plagued by serious management and operational issues that make staying there a regrettable experience. From the assistant general manager to the front desk employees, the entire team exhibits a blatant lack of customer service skills and professionalism. Employees such as Shannon and BB, who work at the front desk, are particularly rude, disrespectful, and ill-mannered, making interactions with them frustrating and unpleasant. Their behavior has been so unacceptable that it has been reported to guest relations services, but it appears no improvements have been made.
The cleanliness of the hotel leaves much to be desired, particularly in the hallways on the second through fourth floors, which reek of dog urine. The stench is overwhelming and indicative of neglect in maintaining basic hygiene standards. Moreover, the laundry area is filthy and virtually unusable, with machines that are broken and appear to have been neglected for an extended period. Similarly, the ice machines are out of service, adding to the list of basic amenities that are nonfunctional.
Adding to the unpleasant atmosphere is the frequent police activity at the hotel, which raises serious concerns about safety and the type of clientele being accommodated. This environment does not inspire confidence or a sense of security for guests who expect a peaceful stay.
One of the most troubling experiences involved being misled about charges for service animals. Before arriving, I called to confirm there would be no charges for my service animals and was assured there would be none. However, upon checking in, I was charged $60 per pet, and the same employee I spoke to on the phone denied our previous conversation. This level of dishonesty is unacceptable and demonstrates a complete disregard for guests’ trust.
During my stay, the staff attempted to overcharge my credit card despite the receipt showing a zero-dollar balance.
Maria (Family with young children)
stayed in December, 2024
Guest Score 1 out of 10
Very Poor
There was a dirty pair of socks in between the sheets.
Quentin (Family with young children)
stayed in December, 2024
Guest Score 1 out of 10
Very Poor
I didn't like anything about this hotel.
There's a lot I didn't like. It didn't look like a 3.5 star, it had a bad smell, like dirt carpet. One of the worst hotels I've ever been to.
Anonymous (Solo Traveler)
stayed in December, 2024
Guest Score 3 out of 10
Poor
Quiet
I found a roach in my bed when I first checked in and also there was food in the microwave I guess from when whoever was there last.
Tracy (Family with young children)
stayed in December, 2024
Guest Score 10 out of 10
Exceptional
Location and the hotel was clean and beds comfortable
Nothing
Alex (Couple)
stayed in November, 2024
Guest Score 8 out of 10
Very Good
Location
Carpet, needs some deep cleaning.
Thank you for your information!
Availability from Mon, Apr 6, 2026 To Thu, Apr 9, 2026 For 2 Rooms (Change Search)
Room type
Max
Rate
King Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. the air-conditioned double room features a flat-screen tv with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. the unit has 1 bed.
2 x
$122.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$122.33
$122.33
$122.34
-
-
-
-
Average nightly rate $122.33
Total (including tax) $858.76
2 x
$136.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$137.00
$136.00
$136.00
-
-
-
-
Average nightly rate $136.33
Total (including tax) $1,022.52
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
- Blackout curtains
- Body soap
- Carpeting
- City view
- Cleaning products
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Complimentary tea
- Conditioner
- Courtyard view
- Desk
- Electric kettle
- Extra long bed
- Feather pillow(s)
- Flat-screen TV
- Free gym access
- Free internet
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Hypoallergenic pillow
- In-room safe box
- Individual air conditioning
- Interconnecting room(s) available
- Internet access
- Iron and ironing board
- Key card access
- Laptop safe
- Linens
- Locker(s)
- Microwave
- Non-feather pillow
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Radio
- Refrigerator
- Room with view
- Satellite/cable channels
- Seating area
- Shower cap
- Smoke alarm
- Socket near the bed
- Soundproofing
- Streaming media
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Visual alarm
- Wake-up service
- Washing machine/dryer
View more >>
Queen Room with Two Queen Beds
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. the air-conditioned double room offers a flat-screen tv with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. the unit has 2 beds.
4 x
$132.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$132.33
$132.33
$132.34
-
-
-
-
Average nightly rate $132.33
Total (including tax) $928.96
2 x
$132.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$133.00
$132.00
$132.00
-
-
-
-
Average nightly rate $132.33
Total (including tax) $992.52
4 x
$146.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$147.00
$146.00
$146.00
-
-
-
-
Average nightly rate $146.33
Total (including tax) $1,097.52
2 x
$146.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$147.00
$146.00
$146.00
-
-
-
-
Average nightly rate $146.33
Total (including tax) $1,097.52
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
- Blackout curtains
- Body soap
- Carpeting
- City view
- Cleaning products
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Complimentary tea
- Conditioner
- Courtyard view
- Desk
- Electric kettle
- Feather pillow(s)
- Flat-screen TV
- Free gym access
- Free internet
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Hypoallergenic pillow
- In-room safe box
- Individual air conditioning
- Interconnecting room(s) available
- Internet access
- Iron and ironing board
- Key card access
- Laptop safe
- Linens
- Locker(s)
- Microwave
- Non-feather pillow
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Radio
- Refrigerator
- Room with view
- Satellite/cable channels
- Seating area
- Shower cap
- Smoke alarm
- Socket near the bed
- Soundproofing
- Streaming media
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Visual alarm
- Wake-up service
- Washing machine/dryer
View more >>
Deluxe King Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. the air-conditioned double room features a flat-screen tv with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. the unit has 1 bed.
2 x
$142.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$142.33
$142.33
$142.34
-
-
-
-
Average nightly rate $142.33
Total (including tax) $999.16
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
- Blackout curtains
- Body soap
- Carpeting
- City view
- Cleaning products
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Courtyard view
- Desk
- Electric kettle
- Feather pillow(s)
- Flat-screen TV
- Free gym access
- Free internet
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Hypoallergenic pillow
- In-room safe box
- Individual air conditioning
- Interconnecting room(s) available
- Internet access
- Iron and ironing board
- Key card access
- Laptop safe
- Linens
- Locker(s)
- Microwave
- Non-feather pillow
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Radio
- Refrigerator
- Room with view
- Satellite/cable channels
- Seating area
- Shower cap
- Smoke alarm
- Socket near the bed
- Soundproofing
- Streaming media
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Visual alarm
- Wake-up service
- Washing machine/dryer
View more >>
Deluxe King Room with Adapted Tub - Mobility and Hearing Accessible
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. the air-conditioned double room features a flat-screen tv with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. the unit has 1 bed.
2 x
$142.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$142.33
$142.33
$142.34
-
-
-
-
Average nightly rate $142.33
Total (including tax) $999.16
- Accessible bath/shower
- Accessible by lift
- Accessible room
- Accessible toilet
- Air conditioning
- Alarm clock
- Bath or Shower
- Body soap
- City view
- Cleaning products
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Courtyard view
- Desk
- Electric kettle
- Entire unit wheelchair accessible
- Feather pillow(s)
- Flat-screen TV
- Free gym access
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Hypoallergenic pillow
- Individual air conditioning
- Iron and ironing board
- Key card access
- Laptop safe
- Linens
- Lowered sink
- Microwave
- Non-feather pillow
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Radio
- Refrigerator
- Room with view
- Satellite/cable channels
- Seating area
- Shower cap
- Smoke alarm
- Socket near the bed
- Soundproofing
- Streaming media
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Wake-up service
- Walk-in shower
- Washing machine/dryer
View more >>
Area information
- West Houston - 6.77 mi
- Weiser Air Park - 8.56 mi
- Sugar Land Regional - 15.58 mi
- David Wayne Hooks Memorial - 15.90 mi
- George Bush Intercontinental Airport - 16.74 mi
- William P. Hobby Airport - 21.26 mi
- Houston Southwest - 23.07 mi
- Ellington Airport - 28.69 mi
- Pearland Regional - 28.74 mi
- Baytown - 36.59 mi
- Lone Star Executive - 36.97 mi
- Houston Audubon Society Museum - 4.23 mi
- Military Museum of Texas - 5.03 mi
- Houston Christian High School Football Stadium - 0.68 mi
- Spring Woods High School Football Field and Track - 1.54 mi
- Spring Woods High School Baseball Field - 1.58 mi
- Reggie Grob Stadium - 3.88 mi
- Tully Stadium - 4.49 mi
- Darrell Tully Stadium - 4.54 mi
- Memorial Hermann Continuing Care Hospital - 0.93 mi
- Spring Branch Memorial Hospital - 3.68 mi
- Memorial Hermann Memorial City Hospital - 3.70 mi
- Sam Houston Memorial Hospital - 4.56 mi
- Baseball USA - 0.96 mi
- Pine Crest Golf Club - 0.97 mi
- Challenger Course at Bear Creek Golf World - 4.82 mi
- Springwoods Park - 1.48 mi
- Carverdale Park - 1.78 mi
- Freshmeadow Park - 1.95 mi
- Nob Hill Park - 2.07 mi
- Binglewood Park - 2.74 mi
- Central Park - 3.00 mi
- Cy-Fair Park - 3.07 mi
- Henry Park - 3.81 mi
- Bendwood Park - 3.87 mi
- Cole Creek Park - 4.05 mi
- Schwartz Park - 4.17 mi
- Malibu Park - 4.26 mi
- Nottingham Park - 4.46 mi
- Langwood Park - 4.59 mi
- Rosslyn Park - 4.74 mi
- Glenmore Forest Park - 5.00 mi
- Forest West Park - 5.04 mi
- Hammerly Plaza Shopping Center - 1.61 mi
- Oak Village Shopping Center - 2.77 mi
- Town and Country Shopping Center - 3.55 mi
- Northwest Crossing Centre Shopping Center - 3.71 mi
- Memorial City Mall - 3.73 mi
- Nottingham Shopping Center - 3.78 mi
- Long Point Plaza Shopping Center - 4.45 mi
- Katy Reed Shopping Center - 4.73 mi
- Spring Valley Shopping Center - 4.78 mi
- The Commons on Memorial Shopping Center - 5.00 mi
- West Junction Shopping Center - 5.17 mi
- Clay Hill Plaza Shopping Center - 5.20 mi
- Park Plaza I and II Shopping Center - 5.28 mi
- Memorial City - 3.73 mi
- Trader's Village - 4.93 mi
- Texas Pride Baseball Training Complex - 1.39 mi
- Edith L Moore Nature Sanctuary - 4.25 mi
- Don Coleman Community Coliseum - 4.64 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
Stadiums, Arenas, and Racetracks Show all on map »
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Sheraton Houston West Hotel
11191 Clay Road, Houston, Texas, 77041, United States