Sheraton Dallas Hotel By The Galleria
4801 Lyndon B. Johnson Freeway, Dallas, Texas, 75244, United States
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nights
1 Room With 2 Adults Change Search
Room
Room
Address
4801 Lyndon B. Johnson Freeway, Dallas, Texas, 75244, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Chapel/shrine
- Wheelchair accessible
- On-site parking
- outdoor pool
- vending machine
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- English
- Japanese
- Spanish
- Convenience Store
- Happy Hour
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Professional cleaning services
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Shuttle service (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Addison Airport - 2.99 mi
- Dallas Love Field - 5.72 mi
- Dallas/Fort Worth Intl Airport - 12.52 mi
- Dallas Executive Airport - 17.16 mi
- Grand Prairie Municipal - 20.35 mi
- Mesquite Metro - 21.11 mi
- Tokeen Seaplane Base - 22.03 mi
- Arlington Municipal - 23.97 mi
- Lancaster - 24.77 mi
- Denton Municipal - 28.75 mi
- Fort Worth Alliance - 28.96 mi
- Fort Worth Meacham International - 32.07 mi
- Mid-Way Regional - 32.90 mi
- Terrell Municipal [Terrell Field] - 35.67 mi
Museums
- Valley House Gallery - 2.13 mi
- Valley House Gallery Inc - 2.13 mi
- Cavanaugh Flight Museum - 3.30 mi
- Cavanaugh Flight Museum Inc - 3.37 mi
Click here to leave your opinion >>
Christin (family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Last minute request for a fold away bed
Victoria (young couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Erika (group)
stayed in October, 2025
Guest Score 1 out of 10
Very Poor
Our experience with the Sheraton Dallas Hotel was deeply disappointing from start to finish. The property itself is clean and modern, but service and guest relations were completely unresponsive and indifferent — a sharp contrast to what the Sheraton name stands for.
We had booked two double-queen rooms through Booking.com for a college sorority group. Once we realized the hotel was over 30 minutes away from their main event location and one of the rooms was non-refundable, we immediately reached out to correct the mistake. Both Booking.com and I personally called the front desk multiple times, only to be told “no manager is available” and to “call back tomorrow.”
When I finally spoke with the manager, the tone was cold, dismissive, and entirely policy-driven. There was no willingness to help, no empathy, and not even the courtesy to discuss reasonable options such as a date change, partial refund, or credit. Considering this was OU–Texas weekend and rooms were in high demand, a simple courtesy adjustment would have easily allowed the hotel to rebook the room and maintain goodwill.
What hurt most wasn’t the financial loss but the complete lack of hospitality and compassion. Marriott brands are known for service recovery and care; this property showed neither.
Summary:
Front desk: Unhelpful, scripted, and unwilling to escalate issues.
Management: Detached, impersonal, and policy-first rather than guest-first.
Communication: Disorganized — Booking.com and hotel staff gave conflicting information.
Location: Far from main Dallas event areas, not clearly represented during booking.
This was not about breaking policy — it was about how the situation was handled. A small act of understanding would have turned a problem into loyalty. Instead, it left a lasting impression of indifference and rigidity.
Jamilee (young couple)
stayed in September, 2025
Guest Score 6 out of 10
Pleasant
The area
Being charged for parking and it’s not valet or covered
Rodolfo (family with young children)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Jasmine (family with young children)
stayed in September, 2025
Guest Score 6 out of 10
Pleasant
Staff was friendly
The bathroom in my room was dirty. The refrigerator was dirty as well.
Ahmad (solo traveller)
stayed in September, 2025
Guest Score 5 out of 10
Fair
Car parking is not free and it's expensive.
Cheryl (review category business travellers)
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Central
na
Mustafa (review category business travellers)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Cyril (young couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Mariah (family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
Eric (young couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Margaret (solo traveller)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
The location
Breakfast is bad and the rest not so great
Anonymous (solo traveller)
stayed in July, 2025
Guest Score 3 out of 10
Poor
Nice appearance; clean commons
Checkin
Slow, delayed, short and curt without any property info
Dining
Sat in are for over 30 minutes for dinner- no one. Asked front desk twice-same response as during checkin- “oh someone will come out”
Breakfast-no discussion/explanation-figure it out
Was told transport to 12pm funeral was available by email. Asked at desk at checkin, late shift, next morning-oh no, maybe 2pm
???
Room 500 shabby.
Bathroom door base deterioration
Flooring around toilet.
Visible bathroom wallpaper patches
Cracked bathroom sink basin.
Inspect the room’s ‘edges’.
Anonymous (young couple)
stayed in June, 2025
Guest Score 7 out of 10
Good
The bed was pretty comfortable. The room with a king size including the bathroom was pretty spacious for two adults. The distance was not too far nor too close to downtown which was a plus.
The self parking lot was a little complicated to get to upon arrival. The elevators at the end of the hall were not too clean and led to a back area where it looked like only employees were supposed to be. The A/C would stay off a little too long which allowed the room to keep getting hot while sleeping. The mini store in the lounge area were a bit expensive.
Janice (review category business travellers)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Keith (family with young children)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Aleya (young couple)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
Carleeta (with friends)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Cleanliness, friendly staff, ease of check-in
Parking
Kelsey (young couple)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Thank you for your information!
Availability from Sun, Nov 2, 2025 To Wed, Nov 5, 2025 For 1 Room (Change Search)
Room type
Max
Rate
Guest room, 2 Double
Guests will have a special experience as the double room features a private pool. offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. the spacious air-conditioned double room offers a flat-screen tv with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as a quiet street view. the unit has 2 beds.
4 x
$232.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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-
-
-
-
$232.33
$232.33
$232.34
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-
-
-
-
Average nightly rate $232.33
Total (including tax) $791.28
4 x
$247.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$247.33
$247.33
$247.34
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-
-
-
Average nightly rate $247.33
Total (including tax) $842.37
2 x
$232.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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-
-
-
-
-
$233.00
$232.00
$232.00
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-
Average nightly rate $232.33
Total (including tax) $843.36
3 x
$232.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$233.00
$232.00
$232.00
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-
-
-
Average nightly rate $232.33
Total (including tax) $843.36
2 x
$247.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$248.00
$247.00
$247.00
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-
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-
Average nightly rate $247.33
Total (including tax) $897.81
3 x
$247.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$248.00
$247.00
$247.00
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-
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Average nightly rate $247.33
Total (including tax) $897.81
- Accessible bath/shower
- Accessible by lift
- Accessible toilet
- Additional toilet
- Air conditioning
- Alarm clock
- Bath or Shower
- Bathrobe(s)
- Bathtub grab bar
- Blackout curtains
- Body soap
- Carpeting
- City view
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Complimentary tea
- Conditioner
- Crib(s)
- Daily newspaper
- Desk
- Entire unit wheelchair accessible
- Feather pillow(s)
- Fire extinguisher
- Flat-screen TV
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic pillow
- In-room safe box
- Individual air conditioning
- Interconnecting room(s) available
- Internet access
- Iron and ironing board
- Key access
- Key card access
- Laptop safe
- Linens
- Mirror
- Non-feather pillow
- On-demand media
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Private pool
- Radio
- Refrigerator
- Satellite/cable channels
- Shallow end
- Smoke alarm
- Socket near the bed
- Streaming media
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Visual alarm
- Wake-up service
- Washing machine/dryer
View more >>
Club level, Guest room, 2 Double
This double room's standout feature is the private pool. offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. the spacious air-conditioned double room offers a flat-screen tv with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as city views. the unit has 2 beds.
3 x
$267.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$268.00
$267.00
$267.00
-
-
-
-
-
Average nightly rate $267.33
Total (including tax) $970.41
4 x
$267.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$268.00
$267.00
$267.00
-
-
-
-
-
Average nightly rate $267.33
Total (including tax) $970.41
2 x
$267.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$268.00
$267.00
$267.00
-
-
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-
-
Average nightly rate $267.33
Total (including tax) $970.41
2 x
$282.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$283.00
$282.00
$282.00
-
-
-
-
-
Average nightly rate $282.33
Total (including tax) $1,024.86
4 x
$282.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$283.00
$282.00
$282.00
-
-
-
-
-
Average nightly rate $282.33
Total (including tax) $1,024.86
3 x
$282.33USD
Average nightly rate
Book Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
-
-
-
-
-
$283.00
$282.00
$282.00
-
-
-
-
-
Average nightly rate $282.33
Total (including tax) $1,024.86
- Accessible bath/shower
- Accessible by lift
- Accessible toilet
- Additional toilet
- Air conditioning
- Alarm clock
- Bath or Shower
- Bathrobe(s)
- Bathtub grab bar
- Blackout curtains
- Body soap
- Carpeting
- City view
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Complimentary tea
- Concierge services
- Conditioner
- Crib(s)
- Desk
- Entire unit wheelchair accessible
- Executive Lounge Access
- Feather pillow(s)
- Fire extinguisher
- Flat-screen TV
- Free Breakfast
- Hair dryer
- Hand sanitiser
- Hardwood or parquet floors
- Heating
- Hypoallergenic pillow
- In-room safe box
- Individual air conditioning
- Interconnecting room(s) available
- Internet access
- Iron and ironing board
- Key access
- Key card access
- Kitchen
- Laptop safe
- Linens
- Mirror
- Non-feather pillow
- On-demand media
- Phone
- Pool towels
- Private bathroom
- Private entrance
- Private pool
- Radio
- Refrigerator
- Satellite/cable channels
- Shallow end
- Smoke alarm
- Socket near the bed
- Streaming media
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Visual alarm
- Wake-up service
- Washing machine/dryer
View more >>
Area information
- Addison Airport - 2.99 mi
- Dallas Love Field - 5.72 mi
- Dallas/Fort Worth Intl Airport - 12.52 mi
- Dallas Executive Airport - 17.16 mi
- Grand Prairie Municipal - 20.35 mi
- Mesquite Metro - 21.11 mi
- Tokeen Seaplane Base - 22.03 mi
- Arlington Municipal - 23.97 mi
- Lancaster - 24.77 mi
- Denton Municipal - 28.75 mi
- Fort Worth Alliance - 28.96 mi
- Fort Worth Meacham International - 32.07 mi
- Mid-Way Regional - 32.90 mi
- Terrell Municipal [Terrell Field] - 35.67 mi
- Valley House Gallery - 2.13 mi
- Valley House Gallery Inc - 2.13 mi
- Cavanaugh Flight Museum - 3.30 mi
- Cavanaugh Flight Museum Inc - 3.37 mi
- Galleria Shopping Center at Dallas - 0.39 mi
- College Station Shopping Center - 0.40 mi
- Valley View Center Shopping Center - 0.98 mi
- Preston Valley Shopping Center - 1.14 mi
- Preston Forest Shopping Center - 1.67 mi
- Prestonwood Shopping Center - 1.90 mi
- Olla Podrida Shopping Center - 2.29 mi
- Bent Tree Village Shopping Center - 2.81 mi
- Northtown Mall Shopping Center - 2.90 mi
- Galleria Area - 0.67 mi
- North Dallas - 2.28 mi
- Addison - 2.44 mi
- Brookhaven College Farmers - 0.67 mi
- Haggar Stadium - 0.73 mi
- Gary A Pasqua Field - 0.81 mi
- Hornet Field - 1.54 mi
- Greenhill School Baseball Field - 1.75 mi
- Alfred J Loos Stadium and Sports Complex - 1.84 mi
- Bert Fields Park - 1.88 mi
- Arthur P Ruff Field - 2.75 mi
- Episcopal School of Dallas Football and Track Stadium - 2.88 mi
- Episcopal School of Dallas Baseball Field - 2.88 mi
- Bailey Field - 2.88 mi
- Jamestown Park - 1.08 mi
- Celestial Park - 1.79 mi
- Squire Park - 2.42 mi
- Valley View Park - 2.44 mi
- Cox Lane Park - 2.56 mi
- Netherland Park - 2.77 mi
- Anderson Bonner Park - 2.81 mi
- Dealey Park - 2.87 mi
- Fretz Park - 2.91 mi
- Peter Pan Park - 2.92 mi
- Kiowa Park - 2.98 mi
- Royal Park - 3.02 mi
- Showman Park - 3.25 mi
- Arapahoe Park - 3.30 mi
- Webb Chapel Park Site - 2.67 mi
- Select Specialty Hospital - Dallas - 2.72 mi
- RHD Memorial Medical Center - 2.83 mi
- Green Oaks Hospital - 3.10 mi
- Medical City Dallas Hospital - 3.12 mi
- Walnut Hill Park Site - 3.24 mi
- Galleria Dallas - 0.38 mi
- Inwood Soccer Center - 1.68 mi
- Churchill Park - 2.44 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
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Sheraton Dallas Hotel By The Galleria
4801 Lyndon B. Johnson Freeway, Dallas, Texas, 75244, United States