The Refinery Hotel
63 West 38th Street, New York City, New York, 10008, United States
US: +1 888-428-0763
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Room
Room
Address
63 West 38th Street, New York City, New York, 10008, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Bathtub
- Refrigerator
- Heating
- Wheelchair accessible
- mini bar
- seating area
- vending machine
- telephone
- alarm clock
- 24-hour security
- Concierge services
- Daily Newspaper
- Doorman
- Free Wi-Fi
- Off-Site parking
- Restaurant(s)
- Daily Housekeeping
- English
- Arabic
- French
- Italian
- Polish
- Portuguese
- Russian
- Spanish
- Non-Smoking Rooms Available
- Parking Available
- smoking allowed
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- Contactless check-in/out
- Food delivery
- Audible alarm
- ATM or cash withdraw on site
- Body thermometer available
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Soundproof rooms available
- Toiletries provided
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Desk/workspace available
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Airport shuttle (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 3.73 mi
- LaGuardia Airport - 6.17 mi
- Teterboro Airport - 7.81 mi
- Newark Liberty Intl Airport - 10.44 mi
- John F Kennedy Intl Airport - 13.33 mi
- Essex County Airport - 15.74 mi
- Linden - 16.46 mi
- Morristown Municipal Airport - 22.70 mi
- Westchester County Airport - 26.15 mi
- Republic - 30.00 mi
- Sampit (Hasan) Airport - 36.91 mi
Museums
- Madame Tussaud's New York Inc - 0.32 mi
- Studio Associates Of New York Inc - 0.47 mi
- Rockefeller Center Christmas Tree Lighting - 0.51 mi
Click here to leave your opinion >>
Stephen (family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Jemma (family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
A great hotel in a fabulous location, offered free bottled water at reception at any time and free wine every day between 1pm and 7pm! The food in the hotel restaurant was lovely - had a breakfast and a dinner there during our stay when we were too tired to go out anywhere else. The staff were super friendly and helpful. Beds are very comfy and it was clean and the turndown service each night was a lovely touch. Would stay again.
Our room didn't really get any sunlight so was a little dark but we didn't really spend much time inside apart from sleeping.
Darka (family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
We like the location of the hotel, everything is close by but it is not a busy street. Room was good size with huge TV, bathroom was really nice with a bath, beds were perfect to get a good night sleep after running around all day long. Staff was amazing and helped with all our requests immediately.
Maybe the closet could be better size, but there are shelves in the room so everything can be put out of the suitcase.
Jessica (group)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Juan (family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Amanda (family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Spacious room, friendly staff, great rooftop views, food was great.
Gal (family with young children)
stayed in April, 2025
Guest Score 6 out of 10
Pleasant
Good location in mid town however very dark and poorly lit rooms - very far from the bright pictures.
We started at an extremely gloomy room with only one small side window and were transferred into a better room upon our request which was nicer but still not as light and airy as one might expect from the pictures.
Points for them for the quick transfer.
The design is nice and sharp but I don’t think this is a really good hotel for families as it feels like a big bar.
The breakfast option are rather poor especially for kids with two basic options.
As for service - the people working there are however the service is far from the expected level in a real 5 start hotel. For one upon arrival at only 08:00 pm there was no doorman to assist us with 3 suitcases and 2 sleeping kids on our hands. Moreover on one of the days, housekeeping didn’t clean our room up until 03:00 pm which was exactly when we got back from a day outside - I was told they clean until 05:00 pm but I don’t think it is reasonable in a real 5 star hotel (especially when it is not that big) and lastly they don’t really answer or communicate in the booking chat in the two times I have tried.
Yasemin (family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Friendly and helpful staff. Our room was quite big.
The room was nice but was a bit too dark.
Clare (family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Eleonore (family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Brad (family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Incredibly positive experience at the Refinery Hotel in NYC. The room was great and well stocked. Every staff member we encountered was friendly and helpful. Could not have asked for more. Also had a fantastic meal at their onsite restaurant, Parker and Quinn.
Martin (family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
The property was very nice and set up well.
Rooftop bar was a great feature and the location was great for our visit
Nothing comes to mind
Julie (family with young children)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Emily (review category business travellers)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
fantastic location for time square or areas around. very conventient for all kind of transportation
Christine (family with young children)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Helene (group)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Great location near Bryant Park and short walk from Grand Central.
Room was very comfortable and nicely decorated. Plenty of room and lovely, good-sized bathroom.
We did not eat breakfast there, but Parker and Quinn’s menu looked very good.
I wish there was coffee served in the lobby in the morning. It was easy enough to go across the street to a coffee shop, but it’s a nicer touch and more convenient to take the elevator downstairs and have grab and go coffee available.
Renzo (young couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Melanie (solo traveller)
stayed in March, 2025
Guest Score 7 out of 10
Good
There was a smell on the 8th floor that was rancid. The room was nice enough. But I couldn't stay in there too long. The hallway was worse. Very bad. The front desk was nice enough but didn't really know what was in the room in terms of electrical outlets. He also sent me to what was likely the worst restaurant recommendation in NY. They need to train their staff better.
See above
Shawn (group)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
The location is excellent. Bryant Park and many City attractions are within walking distance. The room was good, and the hotel's showers were fantastic.
My room was a bit dusty, Mainly on the picture frame and behind the small tables beside the bed. It wasn’t a bad room, but I expected a bit more attention to detail for the price.
Gp (young couple)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 3.73 mi
- LaGuardia Airport - 6.17 mi
- Teterboro Airport - 7.81 mi
- Newark Liberty Intl Airport - 10.44 mi
- John F Kennedy Intl Airport - 13.33 mi
- Essex County Airport - 15.74 mi
- Linden - 16.46 mi
- Morristown Municipal Airport - 22.70 mi
- Westchester County Airport - 26.15 mi
- Republic - 30.00 mi
- Sampit (Hasan) Airport - 36.91 mi
- 34th Street - Penn Station IRT Broadway -? Seventh Avenue Line - 0.28 mi
- Penn Station - 0.33 mi
- 42nd Street Port Authority Bus Terminal - 0.39 mi
- 34th Street Penn Station - 0.41 mi
- Grand Central Terminal - 0.41 mi
- Toto Music Studio - 0.30 mi
- Channel Gardens - 0.57 mi
- Madame Tussaud's New York Inc - 0.32 mi
- Studio Associates Of New York Inc - 0.47 mi
- Rockefeller Center Christmas Tree Lighting - 0.51 mi
- Bryant Park - 803 f
- Garment District - 0.20 mi
- 34th Street Herald Square - 0.23 mi
- Broadway - 0.38 mi
- Manhattan - 0.39 mi
- Diamond District - 0.46 mi
- Theatre District - 0.57 mi
- New York Public Library - 1,049 f
- Grand Central Station - 0.45 mi
- Christie's auction house - 0.53 mi
- Circle Line - 1,050 f
- Int'l Center of Photography - 0.29 mi
- Morgan Library - 0.29 mi
- 42nd Street -?? Bryant Park - 0.20 mi
- Fifth Avenue Bryant Park - 0.26 mi
- Macy's - 0.23 mi
- Skyline Associates LLC - 0.27 mi
- Madame Tussaud's NY in Times Square - 0.32 mi
- Orient Express Hotels - 0.34 mi
- American Girl Place - 0.57 mi
- Empire State Building - 0.27 mi
- Times Square - 0.46 mi
- Chrysler Building - 0.51 mi
- Manhattan Mall Shopping Center - 0.29 mi
- Best Buy Theatre - 0.36 mi
- The Majestic Theatre - 0.43 mi
- Madison Square Garden - 0.43 mi
- Hammerstein Ballroom - 0.45 mi
- Radio City Music Hall - 0.57 mi
- Herald Square - 856 f
- Pierpont Morgan Library - 0.29 mi
- Greeley Square - 0.30 mi
- Madame Tussauds New York - 0.33 mi
- Penn Plaza Pavilion - 0.35 mi
- Duffy Square - 0.43 mi
- 28th Street BMT Broadway Line - 0.51 mi
- 28th Street IRT Broadway -?? Seventh Avenue Line - 0.52 mi
- Sniffen Court Historic District - 0.52 mi
- McCaffrey Playground - 0.55 mi
- Elgin Botanic Garden (historical) - 0.57 mi
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The Refinery Hotel
63 West 38th Street, New York City, New York, 10008, United States