The Kimpton Muse Hotel
130 West 46th Street, New York City, New York, 10036, United States
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Room
Room
Address
130 West 46th Street, New York City, New York, 10036, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- 24-Hour Front Desk
- Elevator
- Wheelchair accessible
- On-site parking
- Concierge services
- Family Rooms
- English
- Polish
- Russian
- Spanish
- Non-Smoking Rooms Available
- Parking Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Contactless check-in/out
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Air conditioning in public area
- Heating in public area
- Internet access (charges may apply)
- Pets allowed (charges may apply)
- Wi-Fi available in public areas (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center

















































Click here to leave your opinion >>
Tim (young couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The staff was informative, friendly and professional. The location was perfect for exploring time square and the theater district and even allowed super shopping opportunities. Outside a little overnight ‘bang’ occuring ( we think maybe the heating system???) I was definitely stay here again. Thank you Muse
Liza (group)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Jonny (family with young children)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Mariana (group)
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
It was a good location
I was so dirty in bathroom. I was so cold in room
Allysa (group)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Yulia (solo traveller)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
The hotel is in an excellent location, within a very short walking distance of major attractions, yet the hotel itself is very quiet, and the room was comfortable. The staff is very kind and helpful with any question. The rooms are clean and relatively spacious compared to other hotels in central New York. Overall- great!
There was nothing in the minibar, no coffee set or tea kit, and no amenities in the shower. That’s the only comment I have, but I’m sure that if you request these items at the front desk, they can provide them.
Scott (young couple)
stayed in February, 2026
Guest Score 7 out of 10
Good
Location to Times Square was perfect and the parking garage. Property was clean and easy to navigate
I spent extra money to book a room with a balcony and the balcony and furniture were covered in snow. Unusable. No notice of this upon check in and it wouldn’t be that difficult to shovel the snow and get the snow off the furniture
Nachbar (solo traveller)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Omar (family with young children)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Diane (solo traveller)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Jennifer (family with young children)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Michael (young couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Very basic hotel with a great location.
If you are looking to stay in a central location without any further hotel services- this would be a great choice to do.
Teresa (young couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Reem (young couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Alok (young couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Location
Hospitality
Andjelka (group)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Sean (solo traveller)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Jacklyn (review category business travellers)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Gda9 (review category business travellers)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Bed of dreams
Mohamed (young couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing
I am writing regarding my stay at The Muse New York, Room 0704 from January 9-16, 2026 (Booking.com confirmation #53668843). Despite full compliance with all terms and conditions, my experience was unacceptable on multiple fronts.
Key Issues:
Cockroach and insects found in room (videos attached) - clear violation of hygiene standards.
Deceptive billing practice: Hotel staff first issued a receipt WITHOUT the $250 "miscellaneous tax." Exactly 45 minutes later, as we were leaving, they ran after us with a completely new receipt adding this $250 unexplained charge. Staff refused to explain what this "miscellaneous tax" covered despite repeated requests.
This $250 charge is fraudulent. $250 hidden as "miscellaneous” with NO EXPLANATION
I have escalated this to NYC Department of Consumer and Worker Protection (DCWP) - attached is my filed complaint form (Consumers@dcwp.nyc.gov) and evidence package. DCWP requires your response.
IMMEDIATE DEMANDS (ASAP):
Full refund of the $250 charge
Additional compensation for the insect-infested, room
Written explanation of the billing switch and tax breakdown
Confirmation this has been resolved
Attachments:
Both receipts (original WITHOUT tax vs. new $250 miscellaneous tax version)
Booking.com confirmation #53668843
Videos of insects
Copy of filed DCWP complaint form
Response required ASAP or I will proceed with NYC 311 hotel complaint, credit card chargeback, public review posting on all platforms, and potential small claims court.
This was deliberate deception. Resolve immediately.
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.14 mi
- LaGuardia Airport - 5.97 mi
- Teterboro Airport - 7.51 mi
- Newark Liberty Intl Airport - 10.70 mi
- John F Kennedy Intl Airport - 13.49 mi
- Essex County Airport - 15.69 mi
- Linden - 16.77 mi
- Morristown Municipal Airport - 22.74 mi
- Westchester County Airport - 25.76 mi
- Republic - 29.92 mi
- Sampit (Hasan) Airport - 37.10 mi
- Rockefeller Center Christmas Tree Lighting - 717 f
- Madame Tussaud's New York Inc - 0.25 mi
- Museum of American Folk Art - 0.36 mi
- Museum Tower - 0.36 mi
- The Museum Of Television & Radio - 0.38 mi
- Museum of TV and Radio - 0.38 mi
- Museum Of American Folk Art Inc - 0.39 mi
- American Craft Museum - 0.40 mi
- American Folk Art Museum - 0.40 mi
- Channel Gardens - 0.28 mi
- 42nd Street Port Authority Bus Terminal - 0.32 mi
- 50th Street Station - 0.32 mi
- Manhattan - 347 f
- Broadway - 551 f
- Diamond District - 0.22 mi
- Theatre District - 0.24 mi
- Bryant Park - 0.29 mi
- Saks Fifth Avenue - 0.36 mi
- Seventh Avenue - 0.37 mi
- Times Square - 449 f
- Ed Sullivan Theater - 0.39 mi
- Orient Express Hotels - 557 f
- Madame Tussaud's NY in Times Square - 0.26 mi
- American Girl Place - 0.31 mi
- New York Citys Official Visitor Informat - 0.33 mi
- Times Square Visitors Center & Ed Sulliv - 0.36 mi
- Top of the Rock - 0.38 mi
- Best Buy Theatre - 683 f
- The Majestic Theatre - 0.22 mi
- August Wilson Theater - 0.36 mi
- Int'l Center of Photography - 771 f
- Rockefeller Center - 0.23 mi
- Circle Line - 0.23 mi
- NYC Visitors and Conventions Bureau - 0.33 mi
- Radio City Music Hall - 1,011 f
- Roseland Ballroom - 0.39 mi
- 42nd Street -?? Bryant Park - 0.22 mi
- Fifth Avenue Bryant Park - 0.35 mi
- Ramone Aponte Park - 0.38 mi
- Christie's auction house - 0.23 mi
- St Patricks Cathedral - 0.37 mi
- New York Public Library - 0.38 mi
- Columbia University - 0.40 mi
- Duffy Square - 601 f
- 50th Street Seventh Avenue Line - 0.23 mi
- Elgin Botanic Garden (historical) - 0.24 mi
- Madame Tussauds New York - 0.26 mi
- Top of the Rock Observation Deck - 0.27 mi
- Restaurant Row - 0.32 mi
- McCaffrey Playground - 0.41 mi
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The Kimpton Muse Hotel
130 West 46th Street, New York City, New York, 10036, United States