The James New York-soho
27 Grand Street, New York City, New York, 10013, United States
US: +1 888-428-0763
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1 Room With 2 Adults Change Search
Room
Room
Address
27 Grand Street, New York City, New York, 10013, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Refrigerator
- Hiking
- Shared kitchen
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- outdoor pool
- Poolside bar
- telephone
- kitchenware
- blackout curtains
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Kitchen
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- German
- Italian
- Spanish
- Filipino
- Happy Hour
- Non-Smoking Rooms Available
- Slippers
- Parking Available
- taxi service
- yoga room
- Pool with view
- Sofa
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Chinese [Cantonese]
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Room towels provided
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Soundproof rooms available
- Spa services
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Window
- Desk/workspace available
- Professional cleaning services
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Bicycle rental (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 1.50 mi
- LaGuardia Airport - 7.88 mi
- Newark Liberty Intl Airport - 8.83 mi
- Teterboro Airport - 9.25 mi
- John F Kennedy Intl Airport - 13.15 mi
- Linden - 14.52 mi
- Essex County Airport - 15.69 mi
- Morristown Municipal Airport - 22.11 mi
- Westchester County Airport - 28.41 mi
- Republic - 30.97 mi
- Sampit (Hasan) Airport - 35.50 mi
Museums
- The Drawing Center Inc - 577 f
- Artists Space Inc - 833 f
- Latincollector.Com Inc - 0.20 mi
- 55 Mercer Street Gallery - 0.21 mi
- New York City Fire Museum - 0.23 mi
- New York City Fire Department Museum - 0.24 mi
- Opera Gallery Inc - 0.26 mi
- Children's Museum Of The Arts Inc - 0.36 mi
- Museum of African Art - 0.40 mi
- New Museum of Contemporary Art - 0.41 mi
- The New Museum Of Contemporary Art Inc - 0.41 mi
- Center For Trdtional Mus Dance - 0.46 mi
- Museum Of Chinese In The Americas - 0.55 mi
- The Children's Museum of the Arts - 0.56 mi
- The Museum of Modern Art - 0.56 mi
Click here to leave your opinion >>
Sarah (young couple)
stayed in July, 2025
Guest Score 5 out of 10
Fair
Great neighbourhood, clean rooms, good hotel restaurant
Room on one of the upper floors directly under the hotel's night club, it felt like you were in the night club, super loud music until 2 AM. When you pay more for one of the upper rooms, you would expect more comfort, not less.
Raman (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
The rooms were of a comfortable size. The hotel staff was very courteous and very helpful. Breakfast at the coffee shop was very good.
Ian (young couple)
stayed in July, 2025
Guest Score 7 out of 10
Good
Carly (young couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Seiler (group)
stayed in July, 2025
Guest Score 4 out of 10
Disappointing
Joanne (young couple)
stayed in July, 2025
Guest Score 6 out of 10
Pleasant
Great location in Soho.
Times the pool was open to use constantly changing due to private functions and was never open for long enough.
Jessica (young couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Anonymous (young couple)
stayed in June, 2025
Guest Score 1 out of 10
Very Poor
To Hotel Management,
I’m writing because I asked someone from your team to call me back and never received a response.
I arrived at your hotel on Friday around 4pm, checked in, and received the room. About an hour later, my girlfriend arrived. I received a call from the lobby asking if she was with me, and I clearly said yes let her in. We spent Friday at the hotel and had breakfast together on Saturday. Everything was fine until last night.
She went out with friends while I some wine at The rooftop and then went to bed. She came back around 2am with her key, only then did the nightmare begin.
I have no idea why she was treated with such disrespect. She wasn’t feeling well, and instead of helping, the doorman was sarcastic, dismissive, and even laughed at her while she was visibly upset. No attempt was made to offer assistance no empathy, no basic human decency.
I want to understand: at what point did someone at the hotel decide she wasn’t supposed to be there? When I booked the room, was I expected to pre-register every potential visitor? She arrived just an hour after me, and I explicitly approved her entry during the initial call from the front desk.
What happened was deeply disrespectful and entirely inconsiderate. As paying guests, I can’t believe this is the way we got treated.
She had a key. I gave approval. And yet your staff hid behind vague “hotel policy” instead of exercising common sense. She was crying in your lobby while your doorman smirked and stood by. He didn’t even offer her a glass of water let alone a solution.
I can’t express how disappointed and hurt I am. This was supposed to be a special weekend. Instead, it became a humiliating and traumatic experience! one that very likely damaged my relationship beyond repair.
This is unacceptable.
Piotr (review category business travellers)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
The location
The shower could be more sealed.
Priscilla (solo traveller)
stayed in June, 2025
Guest Score 4 out of 10
Disappointing
I had booked 9 nights but ended up leaving after just 2 — thankfully the hotel and Booking.com agreed to issue a refund.
The overall quality is far from what you’d expect from a so-called 5-star hotel. The room I was given was in poor condition: partially clogged sink, tiles falling off the bathroom wall, and generally poor maintenance throughout the property — including the pool and gym, which were in a very disappointing state.
Despite specifically requesting a quiet room for a long stay, I was placed right next to a construction site with extremely loud noise from 7am every day — completely unacceptable.
The staff was friendly, but the level of service is clearly not up to luxury standards.
This was a huge letdown, and certainly not worth the price. Would absolutely not recommend if you’re expecting real 5-star quality.
Sammy (young couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Property was beautiful! Very modern and stylish
The pool was very small. But still a luxury having one in SoHo
Jamila (family with young children)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Amenities location
Staff
Beth (young couple)
stayed in June, 2025
Guest Score 6 out of 10
Pleasant
Suzanne (young couple)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Rania (solo traveller)
stayed in June, 2025
Guest Score 6 out of 10
Pleasant
Location
Poor small room. No extra desk/ chair. No speakers. A bit rusty for the price .
Lauren (family with young children)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Great location. Spacious. Good food. Awesome
Pool. We will be back.
Julie-anne (young couple)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
Grahame (young couple)
stayed in June, 2025
Guest Score 6 out of 10
Pleasant
Hotel was well located and the staff were very helpful and friendly.
The room was comfortable but the wardrobe had no shelves or draws, only hangers
It wasn't clear that the rooftop bar wasn't owned by the hotel and that it could be hired for a private event, meaning we didn't have access.
The pool was only open from 08.00 - 16.00 each day, which meant that we couldn't take a dip after a day out.
Henry (review category business travellers)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Gertian (young couple)
stayed in June, 2025
Guest Score 3 out of 10
Poor
Staff was great and helpful, check in and check out very fast and easy
All area around the building was under construction, we booked a room with city view but we saw only construction sites. Room very small,Bar and restaurant was with short hours and pool was terrible, small even for 1 person. $620 just for a night doesn’t make sense for that kind of place
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 1.50 mi
- LaGuardia Airport - 7.88 mi
- Newark Liberty Intl Airport - 8.83 mi
- Teterboro Airport - 9.25 mi
- John F Kennedy Intl Airport - 13.15 mi
- Linden - 14.52 mi
- Essex County Airport - 15.69 mi
- Morristown Municipal Airport - 22.11 mi
- Westchester County Airport - 28.41 mi
- Republic - 30.97 mi
- Sampit (Hasan) Airport - 35.50 mi
- The Drawing Center Inc - 577 f
- Artists Space Inc - 833 f
- Latincollector.Com Inc - 0.20 mi
- 55 Mercer Street Gallery - 0.21 mi
- New York City Fire Museum - 0.23 mi
- New York City Fire Department Museum - 0.24 mi
- Opera Gallery Inc - 0.26 mi
- Children's Museum Of The Arts Inc - 0.36 mi
- Museum of African Art - 0.40 mi
- New Museum of Contemporary Art - 0.41 mi
- The New Museum Of Contemporary Art Inc - 0.41 mi
- Center For Trdtional Mus Dance - 0.46 mi
- Museum Of Chinese In The Americas - 0.55 mi
- The Children's Museum of the Arts - 0.56 mi
- The Museum of Modern Art - 0.56 mi
- Metropolitan College Of New York - 421 f
- French Culinary Institute - 0.26 mi
- New York Law School - 0.39 mi
- New York University - 0.56 mi
- Tribeca Park - 901 f
- Canal Park - 0.35 mi
- Duane Park - 0.46 mi
- Collect Pond Park - 0.46 mi
- Thomas Paine Park - 0.54 mi
- Washington Market Park - 0.54 mi
- SoHo Cast Iron Historic District - 1,032 f
- Charlton-King-Vandam Historic District - 0.31 mi
- MacDougal-Sullivan Gardens Historic District - 0.43 mi
- SoHo New York City - 0.25 mi
- Canal Street - 0.28 mi
- Broadway Lafayette Street - 0.51 mi
- Prospect Cemetery - 0.34 mi
- Jacques Torres Chocolate Haven - 0.36 mi
- Grand Canal Court - 176 f
- Juan Pablo Duarte Square - 290 f
- Canal Street (IND Eighth Avenue Line) - 342 f
- Canal Street (IRT Broadway Seventh Avenue Line) - 430 f
- Soho Square - 851 f
- Vesuvio Playground - 0.22 mi
- Father Fagan Square - 0.29 mi
- Finn Square - 0.29 mi
- Charlton Plaza - 0.32 mi
- Playground of the Americas - 0.39 mi
- Petrosino Square - 0.39 mi
- Passannante Square - 0.43 mi
- Little Red Square - 0.49 mi
- Downing Street Playground - 0.50 mi
- Minetta Triangle - 0.51 mi
- Father Demo Square - 0.54 mi
- Chambers Street - World Trade Center -IND Eighth Avenue Line - 0.56 mi
Airports Show all on map »
Museums
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The James New York-soho
27 Grand Street, New York City, New York, 10013, United States