Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
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Room
Room
Address
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- bathrobes
- Wheelchair accessible
- On-site parking
- mini bar
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Free Wi-Fi
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- Convenience Store
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Free face masks
- Contactless check-in/out
- Food delivery
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- TV & Movies/Shows
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
Museums
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
Click here to leave your opinion >>
Diana (family with young children)
stayed in July, 2026
Guest Score 5 out of 10
Fair
Paola (solo traveller)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
The location
The room was a bit small, as well as a bathroom and we were located on the second floor when I had asked for a higher floor, and there was a girls teenage sports team on the same floor
Orlondo (solo traveller)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Location was great, staff friendly and awesome
Ice machine on my floor didn't work also room had no refrigerator
Ahmed (solo traveller)
stayed in July, 2026
Guest Score 5 out of 10
Fair
Location and cleanliness
Slow moving staff... when ever you say something to do it fast or on a regular time they will lecture you about patience and tell you .. all employees belong Union
Charlie (review category business travellers)
stayed in July, 2026
Guest Score 5 out of 10
Fair
The location
The lifts are rubbish
They over charge u when u check in
The staff are useless and rude
Jess (family with young children)
stayed in July, 2026
Guest Score 7 out of 10
Good
We liked the room and location (it's right next to Times Square and a 10 min walk to Central Park), we also got free water. The bedroom and bathroom were clean. Close to transport links too (subway stations)
Lifts are extremely slow, and they broke down (although this may have been due to the World Cup). We had to walk up 16 floors. The breakfast was extremely salty and greasy, disappointing for the price paid. Hidden charges or a deposit on top of the price - so you can charge things to your room, but they did not make us aware of this extra cost.
Peter (young couple)
stayed in July, 2026
Guest Score 6 out of 10
Pleasant
Location,
Hidden fees, elevators were slow ..
Ariel (family with young children)
stayed in July, 2026
Guest Score 1 out of 10
Very Poor
Dear Sheraton Hotel Management,
I am writing to express my deep disappointment and to file a formal complaint regarding the unacceptable treatment my daughters received at your hotel.
I have been a loyal guest at Sheraton hotels for many years and have always trusted your brand. Unfortunately, the events of June 22, 2026, have severely undermined that trust.
I booked and fully paid for a room through Booking.com for my two daughters, aged 16 and 17. They arrived at your hotel in the evening after traveling alone from Israel, exhausted after a long international flight, expecting to check into a room that had already been confirmed and paid for.
To their shock, the duty manager refused to check them in solely because they were under the age of 21. My daughters presented their reservation confirmation and explained that they had traveled alone from Israel and had nowhere else to go. Instead of showing understanding or attempting to find a reasonable solution, the duty manager dismissed their explanation, stating that the reservation confirmation “didn’t matter” to him and suggested that they find another hotel.
My daughters were left frightened, distressed, and in tears. Leaving two young girls stranded in a foreign country late in the evening, despite holding a valid and fully paid reservation, demonstrates a serious lack of judgment, compassion, and customer care.
Fortunately, my sister arrived approximately one hour later and was forced to make a new reservation under her own name so that my daughters could finally receive a room. Had she not arrived, they would have been left without accommodation.
If your hotel has a minimum age requirement of 21, this restriction should have been made absolutely clear before the reservation was accepted and payment collected. Accepting a reservation, charging the guest in full, and only refusing accommodation upon arrival is entirely unacceptable.
I expect a full explanation of how this situation occurred, a formal apolo
Manel (young couple)
stayed in July, 2026
Guest Score 6 out of 10
Pleasant
Manel (young couple)
stayed in July, 2026
Guest Score 4 out of 10
Disappointing
Heidi (review category business travellers)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Mazen (solo traveller)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Juliette (solo traveller)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Lentz (solo traveller)
stayed in July, 2026
Guest Score 3 out of 10
Poor
The staff
The room, the fact that they try to nickel and dime you guys everything. And the elevators didn't work half the time
Rob (solo traveller)
stayed in June, 2026
Guest Score 2 out of 10
Poor
Great location and comfy beds
Queued over 30 mins to check in. Got charged an extra USD35 a night for each room to spend in the restaurant or coffee shop which was not mentioned on booking.com but the queues in the morning every day were so bad for these we didn’t get a chance to recoup it. Rooms had very basic toiletries, no minibar and even no water which you had to get from the gift shop. Room decor was very tired and bathroom was tiny..
Denaldy (solo traveller)
stayed in June, 2026
Guest Score 4 out of 10
Disappointing
Atiyya (solo traveller)
stayed in June, 2026
Guest Score 6 out of 10
Pleasant
Close to times square
Lifts were awful. Sometimes waiting 30 mins for the lift.
Bathroom wasn't cleaned properly.
No fridge in the room even tho the listing said there was a minibar
Bradley (group)
stayed in June, 2026
Guest Score 6 out of 10
Pleasant
Well located, rooms were quiet even with all the festivities of the World Cup going on
Room are old, and in desperate need of am maintenance
Dayle (young couple)
stayed in June, 2026
Guest Score 5 out of 10
Fair
Location was perfect
Food and drinks were very good. Bar service was good
The Wi-Fi didn’t work for two days . Towels were threadbare. Crumbs were all over the floor. Poor bathroom lighting. Cramped/small room
Terence (solo traveller)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
- 50th Street Station - 0.21 mi
- Channel Gardens - 0.40 mi
- Seventh Avenue - 130 f
- 57th Street - Midtown - 1,019 f
- Theatre District - 0.32 mi
- 59th Street Columbus Circle - 0.32 mi
- Columbus Circle - 0.33 mi
- Fifth Avenue/53rd Street - 0.40 mi
- Manhattan - 0.41 mi
- Ed Sullivan Theater - 149 f
- Carnegie Hall - 0.22 mi
- Times Square - 0.33 mi
- Columbia University - 175 f
- CUNY John Jay College Criminal Justice - 0.23 mi
- Times Square Visitors Center & Ed Sulliv - 202 f
- New York Citys Official Visitor Informat - 232 f
- Top of the Rock - 0.22 mi
- NYC Visitors and Conventions Bureau - 206 f
- Rockefeller Center - 0.33 mi
- Jazz at Lincoln Center - 0.41 mi
- Disney Store - 0.41 mi
- Roseland Ballroom - 499 f
- Radio City Music Hall - 0.28 mi
- August Wilson Theater - 561 f
- Carnegie Hall Tours - 708 f
- Gershwin Theatre - 916 f
- Manhattan Polyclinic Hospital - 0.27 mi
- Christie's auction house - 0.39 mi
- Ramone Aponte Park - 0.39 mi
- 50th Street Seventh Avenue Line - 836 f
- Wicked - 916 f
- Elgin Botanic Garden (historical) - 0.35 mi
- Top of the Rock Observation Deck - 0.37 mi
- Duffy Square - 0.39 mi
- Samuel Paley Plaza - 0.40 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
Train stations Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
Famous Streets Show all on map »
Monuments and Landmarks Show all on map »
Colleges and Universities Show all on map »
Attractions Show all on map »
Things to do Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
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Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States