Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
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Room
Room
Address
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- bathrobes
- Wheelchair accessible
- On-site parking
- mini bar
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Free Wi-Fi
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- Convenience Store
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Free face masks
- Contactless check-in/out
- Food delivery
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- TV & Movies/Shows
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
Museums
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
Click here to leave your opinion >>
Frank (Couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
Location, proximity to subway and Broadway theaters.
The cafe (Starbucks) had a single line with only one cashier, a long line and delays, with limited food options; restaurant, bag check front desk also had long lines and were understaffed; lobby areas and staffing undersized compared to the number of rooms and guests.
Dustin (Solo Traveler)
stayed in May, 2026
Guest Score 2 out of 10
Poor
Bed was great as well as the staff.
The elevators were a joke. It took 20 to 30 minutes going up or going down for the elevators because only two were working the entire time for being the third largest hotel in the city surrounded by skyscrapers. The elevator should never be broken.
Shostocka (Unknown)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The friendliness of the hotel staff the black lady with short hair she has excellent customer service skills
Noble (Couple)
stayed in May, 2026
Guest Score 2 out of 10
Poor
Just the location, everything else was a problem
There was no hot water in the bathroom, the staff wasn’t helpful and charged me twice for my room and I still have not been reimbursed
Sandra (Solo Traveler)
stayed in May, 2026
Guest Score 7 out of 10
Good
location, breakfast
room door could not be locked;
maid did not take do not disturb sign off door so took longer to get in room because it had to be checked before entrance and I was exhausted;
bed pulled out from the wall and was very low. reminded me of a roll away bed--unacceptable for the cost paid;
mattress was not firm at all--too soft.
Precious (Family with young children)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
Room was dirty, dust/crumbs on the carpet and hairstrands in the bathroom floor. I asked for extra bar of soap since there were 2 of us thru guest service, called them 2 times but nothing came. Disappointing. Room definitely needs to be updated.
If room was cleaner.
faizan (Family with young children)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Location
Filthy old rooms full of mold. Everything seems to be broken from door knobs to toilet flush. Smelly room. Should not be allowed to operate. Health hazard.
Elena (Solo Traveler)
stayed in May, 2026
Guest Score 7 out of 10
Good
Location and staff.
I had to check out 2 days earlier due to an emergency back home and they didn’t charge me any penalty.
I come every year due to a conference held in the hotel. The lobby has been refurbished but I hope they will also renovate the room and the elevator.
The gym, compared to last year, had several malfunctioning machine which might cause serious injuries.
Cleaning was very basic.
Natalie (Family with young children)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Close to subway/ time square & Rockerfeller
The front desk staff is incredibly rude. Rooms are very small and run down. Hotel needs a serious updating.
GABRIELA (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
I LIKED THE STRATEGIC LOCATION OF THE HOTEL, EASY ACCESS TO GO EVERYWHERE
New Translations Available
THE HOTEL WAS AT FULL CAPACITY AND THERE WERE VERY LONG LINES TO TAKE THE ELEVATOR TO GO UP TO THE FLOORS
Laura T. (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Great location to Time Square
All.good!
Allie (Solo Traveler)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Location
The mold covering the bathroom walls, sink, and shower, the wallpaper peeling off throughout the room, the partially used shampoo and conditioner bottles, and even the soaked paper pad left on the desk — the condition of this room was completely unacceptable. You name it, there seemed to be an issue with it. I thought after the remodel some of these issues would be resolved but they had not.
Adriana (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
SERVICE
SanJuanita (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The location
The bar staff- a little guy, very rude
Anonymous (Group Traveler)
stayed in May, 2026
Guest Score 5 out of 10
Fair
Location
Bloody sheets
Anonymous (Senior Traveler)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Location
julia (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Location
Nothing
Ana G. (Group Traveler)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Good location
The staff was rude and they don’t know about customer service. The areas and room were unclean, and the lobby restroom required a key to use.
Linda (Family with young children)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Location
Rude customer service
Michelle (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
We had a great stay. Staff was helpful and friendly. The room was perfect… nice view, bed was AMAZINGLY comfortable.
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
- 50th Street Station - 0.21 mi
- Channel Gardens - 0.40 mi
- Seventh Avenue - 130 f
- 57th Street - Midtown - 1,019 f
- Theatre District - 0.32 mi
- 59th Street Columbus Circle - 0.32 mi
- Columbus Circle - 0.33 mi
- Fifth Avenue/53rd Street - 0.40 mi
- Manhattan - 0.41 mi
- Ed Sullivan Theater - 149 f
- Carnegie Hall - 0.22 mi
- Times Square - 0.33 mi
- Columbia University - 175 f
- CUNY John Jay College Criminal Justice - 0.23 mi
- Times Square Visitors Center & Ed Sulliv - 202 f
- New York Citys Official Visitor Informat - 232 f
- Top of the Rock - 0.22 mi
- NYC Visitors and Conventions Bureau - 206 f
- Rockefeller Center - 0.33 mi
- Jazz at Lincoln Center - 0.41 mi
- Disney Store - 0.41 mi
- Roseland Ballroom - 499 f
- Radio City Music Hall - 0.28 mi
- August Wilson Theater - 561 f
- Carnegie Hall Tours - 708 f
- Gershwin Theatre - 916 f
- Manhattan Polyclinic Hospital - 0.27 mi
- Christie's auction house - 0.39 mi
- Ramone Aponte Park - 0.39 mi
- 50th Street Seventh Avenue Line - 836 f
- Wicked - 916 f
- Elgin Botanic Garden (historical) - 0.35 mi
- Top of the Rock Observation Deck - 0.37 mi
- Duffy Square - 0.39 mi
- Samuel Paley Plaza - 0.40 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
Train stations Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
Famous Streets Show all on map »
Monuments and Landmarks Show all on map »
Colleges and Universities Show all on map »
Attractions Show all on map »
Things to do Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
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Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States