View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Fitness Center or Spa
- Accessible
- No Smoking Rooms/Facilities
- Restaurant
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Shops in Hotel
- Tennis Court
- Tour Desk
- Air Conditioning
- Bar
- Car Rental Desk
- Concierge Service
- Currency Exchange
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Dry cleaning
- Non-smoking throughout
- ATM/cash machine on site
- Fishing
- Breakfast in the room
- Ironing service
- Gift shop
- Windsurfing
- Canoeing
- Hiking
- Cycling
- Bowling
- Heating
- Fax/photocopying
- Diving
- Squash
- Ticket service
- Luggage storage
- Mini golf
- Snack bar
- Mini-market on site
- Wheelchair accessible
- Daily maid service
- 24-hour security
- Accessible parking
- Beach
- Secured parking
- Daily Housekeeping
- Street parking
- Parking garage
- Toilet with grab rails
- Higher level toilet
- Lower bathroom sink
- Bottle of water
- Visual aids: Braille
- Visual aids: Tactile signs
- Auditory guidance
- On-site coffee shop
- Fitness
- Personal trainer
- On-site coffee house
- Breakfast options
- Key access
- Key card access
- Security alarm
- Smoke alarms
- CCTV in common areas
- CCTV outside property
- Fire extinguishers
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
Museums
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
Click here to leave your opinion >>
Darlene (young couple)
stayed in June, 2019
Guest Score 5.4 out of 10
Fair
Front desk not consistent in responses..
1) checked in were told parking could be billed to room & car would be called for us when we check out.. then we checked out & were told parking is independent of hotel will not bill to room..
2) checked in was told 2 reservations for Beach.. explained only one room required, showed reservation confirmation info & voucher reflecting our prepayment.. was told all is good gave cc for incidentals .. had to come back to desk regarding internet (which was included in our booking) to ensure we had internet access without xtra charge
3) as indicated above, we prepaid for our room via 3rd party site back in December 2018.. we checked out received an invoice for zero dollars, all is fine, 2 days later our credit card is billed $2,103.59. Had to leave a msg for call back to have resolved.
Salah (family with young children)
stayed in June, 2019
Guest Score 5.8 out of 10
Okay
Location and reach
Facility and services
Pankaj (review category group of friends)
stayed in June, 2019
Guest Score 5 out of 10
Fair
We checked at noon 15th June 2019. Once checked in i found out there is no complimentary water provided,hence called the reception and we out for a cruise which i booked from hotel itself.
Once im back around from all the visit around 1130pm I noticed the water bottles was not delivered yet..tried calling room service and reception but no one picked up. so i went down to the reception and i found a gentleman with a spectacles and told my grievance. However to my surprise he told me there no water available at the front desk and he told me to call the room service. I told him even the room service is no picking up and he eventually tried calling room service and no one picked up as well.immediately what he did..he provided me with 2 bottles of water..it was a surprise for me that only a minute ago the guy told me that theres no water and suddenly there is..
Sheraton is a big name and I have tried few placed..which is very good..especially in malaysia.however for this trip im disappointed that the staff doesnt want to go the extra mile.
Hope the management can educate their staff so we can have a homogeneous service all round.
Thank you
Bethan (Business Traveler)
stayed in June, 2019
Guest Score 8 out of 10
Very Good
Great location Nice rooms
Destination fee
John (family with young children)
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
Tracey (solo traveller)
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
I loved the staff, they were so helpful, welcoming and friendly. The hotel is right in/by Times Square and is close to everything. The concierge was outstanding and helped me select a great tour. I'd definitely stay here again.
New (young couple)
stayed in June, 2019
Guest Score 6.3 out of 10
Pleasant
Location was very good, bed was comfortable
$30 dollar per night added to bill to force you to buy over priced things from the hotel bar or restaurant - not what I wanted
Stephen (young couple)
stayed in June, 2019
Guest Score 10 out of 10
Exceptional
Location was great. Clean. Friendly staff. Exercise room was very nice
Elevators were fast
All was good.
Jeff (Family with Young Children)
stayed in June, 2019
Guest Score 7 out of 10
Good
Staff was great very friendly.
Rooms and bathroom were much smaller than I expected for this star level.
John (Traveling as Couple)
stayed in June, 2019
Guest Score 9 out of 10
Wonderful
The hotel was easy to check in and everyone was friendly. I liked the location close to everything, and The gym had a personal trainer and he helped me for about 20 minutes for free. Which is the reason I stayed an extra day. I will be back.
Not really any problems.
Thi (family with young children)
stayed in June, 2019
Guest Score 7.9 out of 10
Good
Mauricio (family with young children)
stayed in June, 2019
Guest Score 10 out of 10
Exceptional
Location was amazing, would definitely stay here or recommend it to people ....
Kevin (family with young children)
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
Verna (review category group of friends)
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
Clean and safe. Staff was very nice and helpful. Convenient to Times Square.
Elevators were very efficient!!
The Security made you feel a lot safer.
Rooms were a little small but still very nice.
Donna (family with young children)
stayed in June, 2019
Guest Score 7.1 out of 10
Good
The concierge on duty on Sunday was fantastic - can’t remember her name but she said she was from Puerto Rico if I recall. She was so friendly and super helpful.
The hotel is just to busy and hectic so they can’t accommodate much like an earlier check in. It’s blatant no to any additional request without even asking if a person is willing to pay for it. There was only 1 person stationed at the Club Lounge reception and it was CHAOS at breakfast time with loads of people arriving at the same time - we eventually went to the other restaurant, Hudson’s I think and had a wonderful experience as staff are more attentive and there are more staff from the front to the waiters. Not sure if it was isolated but I even felt sorry for the poor lady trying to prevent people from just walking straight passed her and not checking in. Probably was like this because of the holiday weekend.
Jenn (review category group of friends)
stayed in June, 2019
Guest Score 7.9 out of 10
Good
1.Excellent location. It is within walking distance to Times Square, Rockefeller Center and Central Park. Also, Subway station is just right next door.
2. The staff are very helpful and friendly. A high floor room was allocated to us as per our request.
3. Tea and Starbuck coffee are provided in the room.
4. Bottled water can be easily get from the hotel lobby.
1. Anyone can enter the hotel floor without card key. There should be some security check at the elevator with your card key.
2. The door’s deadbolt is not working properly.
3. Daily Destination Fee was charged in room rate though we didn’t use it.
4. Cleaner didn’t replace vanity kit after we used it.
Pamela (family with young children)
stayed in May, 2019
Guest Score 6.7 out of 10
Pleasant
Good location
Uncomfortable beds that gave each of us back pain when we woke up.
Sopio (solo traveller)
stayed in May, 2019
Guest Score 6.3 out of 10
Pleasant
The location is great right at the times square.
The communication via email or phone is disaster. My flight got canceled i tried to call send messages and mail just to find out that I was still charged full price. Also, it would be really useful if someone explains in details what is the supposed room credit. I should not be finding out about additional taxes at the check-out. The breakfast is totally overpriced and quite poor.
Shari (family with young children)
stayed in May, 2019
Guest Score 9.6 out of 10
Exceptional
Location
Nothing
Santi (young couple)
stayed in May, 2019
Guest Score 9.6 out of 10
Exceptional
The location is a must. Staff is very helpful.
Every time I received a package I had to pay USD 10. Once I received a box with Twinnigs tea. I ended up paying 2x from the original price of the delivery.
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
- 50th Street Station - 0.21 mi
- Channel Gardens - 0.40 mi
- Seventh Avenue - 130 f
- 57th Street - Midtown - 1,019 f
- Theatre District - 0.32 mi
- 59th Street Columbus Circle - 0.32 mi
- Columbus Circle - 0.33 mi
- Fifth Avenue/53rd Street - 0.40 mi
- Manhattan - 0.41 mi
- Ed Sullivan Theater - 149 f
- Carnegie Hall - 0.22 mi
- Times Square - 0.33 mi
- Columbia University - 175 f
- CUNY John Jay College Criminal Justice - 0.23 mi
- Times Square Visitors Center & Ed Sulliv - 202 f
- New York Citys Official Visitor Informat - 232 f
- Top of the Rock - 0.22 mi
- NYC Visitors and Conventions Bureau - 206 f
- Rockefeller Center - 0.33 mi
- Jazz at Lincoln Center - 0.41 mi
- Disney Store - 0.41 mi
- Roseland Ballroom - 499 f
- Radio City Music Hall - 0.28 mi
- August Wilson Theater - 561 f
- Carnegie Hall Tours - 708 f
- Gershwin Theatre - 916 f
- Manhattan Polyclinic Hospital - 0.27 mi
- Christie's auction house - 0.39 mi
- Ramone Aponte Park - 0.39 mi
- 50th Street Seventh Avenue Line - 836 f
- Wicked - 916 f
- Elgin Botanic Garden (historical) - 0.35 mi
- Top of the Rock Observation Deck - 0.37 mi
- Duffy Square - 0.39 mi
- Samuel Paley Plaza - 0.40 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
Train stations Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
Famous Streets Show all on map »
Monuments and Landmarks Show all on map »
Colleges and Universities Show all on map »
Attractions Show all on map »
Things to do Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
Theatres Show all on map »
Historical Buildings Show all on map »
National Parks Show all on map »
Other Show all on map »
Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States