Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
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Room
Room
Address
811 7th Avenue 53rd Street, New York City, New York, 10019, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- bathrobes
- Wheelchair accessible
- On-site parking
- mini bar
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Free Wi-Fi
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- Convenience Store
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Free face masks
- Contactless check-in/out
- Food delivery
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- TV & Movies/Shows
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
Museums
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
Click here to leave your opinion >>
Wing (review category business travellers)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
The hotel is super busy and there is always queues and groups of people in the lobby. They are clearly understaffed at the lobby reception and the staff had to turn me away even though I only had a simple question for her. She appeared to be annoyed and ride. Not entirely her fault because of the situation of the hotel
Akullu (family with young children)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Location
The Bell men are all very very nice people
-The Staff at the reception are somewhat rude, especially the one on my second day of stay.
- I regret my stay there very much, there was no rest, there were over 200, possibly 500 students who made a lot of noise throughout my 3 days stay. The lifts were always full and completely inaccessible sometimes makinge climb to and from the 10th floor. They also had to close the front door gate permanently for all customers over the same reason possibly.
-I also felt like they don't treat customers who boom through bookings.com with respect, they keep being suspicious and interrogating you as though you were an imposter.
- Isn't it descent to warn customers that your going to have a swarm of High School guests who may make the hotel look like a school or a pickin place so they can choose to stay or look elsewhere.
I'm very disgusted, I feel cheated
Joseph (solo traveller)
stayed in March, 2026
Guest Score 7 out of 10
Good
Douggreen (young couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
The elevators needed staff to help move people better.
Elevator system was a nice idea but did not work well..
Endeya (young couple)
stayed in March, 2026
Guest Score 4 out of 10
Disappointing
Nice location near Times Square
Our room was freezing cold and they did not fix it until the last night.
Elaine (young couple)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Location
Bed too soft and lumpy
Courtney (young couple)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
There were clearly conferences going on that took up the entire lobby. There were no staff to assist with elevators and it was purely chaos with the huge crowd from the conferences finishing for the day and just congregating in the lift area. I’m pregnant and didn’t like having to push through a crowd of rude people refusing to make way. My husband also got so frustrated with the sheer volume of people in the lobby at times and the long lines. They should really have a person dedicated to people at the hotel for conferences and the other staff dedicated to privately paying guests.
Vangelis (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Georgia (Family with young children)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Everyone was very professional, helpful & kind
No
Tammy (group)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Juan (review category business travellers)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Staff great. Very accomodating despite they were completely understaffed.
Extremely understaffed. Understood that we were through a storm, but everyone knew it was going to happen so the departments could be staffed accordingly. Cannot staff the Front Office with just two receptionists in every shift, Same thing happened in the restaurant. Queues were amazing.
Kiera (family with young children)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Dianne (young couple)
stayed in February, 2026
Guest Score 7 out of 10
Good
Cleanliness and staff were accomodating.
We have to pay for our luggage to be kept whilst waiting for the room.
Develioğlu (young couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Luis (review category business travellers)
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
Located on 7th Avenue, just a 5‑minute walk from Times Square, with several subway lines nearby.”
Very old building with low-quality services
Room features not functioning properly (e.g., blackout curtains requiring excessive force to close)
No hot water in the shower
Outdated bathroom amenities
Small double bed — too small for a couple
Unfriendly front desk staff
Zecha (solo traveller)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Mark (Solo Traveler)
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
Location was good for us - convenient to the office. Staff really friendly
Super crowded and elevators under repair
Sink clogged - never cleared despite mentioning it twice.
Very large roach (water bug?) in the bathroom. Someone else’s used underwear found in our room - not cool.
Mark (solo traveller)
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
Location was good for us - convenient to the office. Staff really friendly
Super crowded and elevators under repair
Sink clogged - never cleared despite mentioning it twice.
Very large roach (water bug?) in the bathroom. Someone else’s used underwear found in our room - not cool.
Maura (family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
Han (solo traveller)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
No housekeeping. No patience. No support from the staff team. Services not efficient and patient. No clear payment and detailed refund every day. No international and professional services match.
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.51 mi
- LaGuardia Airport - 5.83 mi
- Teterboro Airport - 7.24 mi
- Newark Liberty Intl Airport - 10.92 mi
- John F Kennedy Intl Airport - 13.66 mi
- Essex County Airport - 15.64 mi
- Linden - 17.04 mi
- Morristown Municipal Airport - 22.77 mi
- Westchester County Airport - 25.42 mi
- Republic - 29.88 mi
- Sampit (Hasan) Airport - 37.26 mi
- Art Students League of New York - 1,022 f
- Museum of American Folk Art - 0.21 mi
- Museum Tower - 0.25 mi
- American Folk Art Museum - 0.31 mi
- Museum Of American Folk Art Inc - 0.31 mi
- American Craft Museum - 0.32 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Rose Center for Earth and Space - 0.34 mi
- Museum of TV and Radio - 0.35 mi
- The Museum Of Television & Radio - 0.35 mi
- Museum of Modern Art - 0.38 mi
- Museum of Modern Art (MoMA) - 0.38 mi
- Public Art Fund Inc - 0.40 mi
- Nexus Showroom - 0.40 mi
- Garth Clark Gallery Inc - 0.40 mi
- 50th Street Station - 0.21 mi
- Channel Gardens - 0.40 mi
- Seventh Avenue - 130 f
- 57th Street - Midtown - 1,019 f
- Theatre District - 0.32 mi
- 59th Street Columbus Circle - 0.32 mi
- Columbus Circle - 0.33 mi
- Fifth Avenue/53rd Street - 0.40 mi
- Manhattan - 0.41 mi
- Ed Sullivan Theater - 149 f
- Carnegie Hall - 0.22 mi
- Times Square - 0.33 mi
- Columbia University - 175 f
- CUNY John Jay College Criminal Justice - 0.23 mi
- Times Square Visitors Center & Ed Sulliv - 202 f
- New York Citys Official Visitor Informat - 232 f
- Top of the Rock - 0.22 mi
- NYC Visitors and Conventions Bureau - 206 f
- Rockefeller Center - 0.33 mi
- Jazz at Lincoln Center - 0.41 mi
- Disney Store - 0.41 mi
- Roseland Ballroom - 499 f
- Radio City Music Hall - 0.28 mi
- August Wilson Theater - 561 f
- Carnegie Hall Tours - 708 f
- Gershwin Theatre - 916 f
- Manhattan Polyclinic Hospital - 0.27 mi
- Christie's auction house - 0.39 mi
- Ramone Aponte Park - 0.39 mi
- 50th Street Seventh Avenue Line - 836 f
- Wicked - 916 f
- Elgin Botanic Garden (historical) - 0.35 mi
- Top of the Rock Observation Deck - 0.37 mi
- Duffy Square - 0.39 mi
- Samuel Paley Plaza - 0.40 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
Train stations Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
Famous Streets Show all on map »
Monuments and Landmarks Show all on map »
Colleges and Universities Show all on map »
Attractions Show all on map »
Things to do Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
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National Parks Show all on map »
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Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, New York, 10019, United States