Novotel New York Times Square
226 West 52nd Street, New York City, New York, 10019, United States
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Room
Room
Address
226 West 52nd Street, New York City, New York, 10019, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Private check-in/check-out
- Wheelchair accessible
- 24-hour security
- Concierge services
- Doorman
- Family Rooms
- Free Wi-Fi
- Off-Site parking
- Restaurant(s)
- Daily Housekeeping
- English
- Arabic
- French
- German
- Italian
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- Parking Available
- gift/souvenir shop
- Shops on site
- Smoke alarms
- Cashless payment available
- Ticket services
- Contactless check-in/out
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Currency exchange service
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- On-site accessible restaurants/lounges
- Tour services
- Air conditioning in public area
- Heating in public area
- Room service available
- Pets allowed (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
Airports Show all on map »
- Port Auth Downtn Manhattan Wall St Hel - 4.46 mi
- LaGuardia Airport - 5.90 mi
- Teterboro Airport - 7.23 mi
- Newark Liberty Intl Airport - 10.84 mi
- John F Kennedy Intl Airport - 13.70 mi
- Essex County Airport - 15.58 mi
- Linden - 16.97 mi
- Morristown Municipal Airport - 22.70 mi
- Westchester County Airport - 25.48 mi
- Republic - 29.95 mi
- Sampit (Hasan) Airport - 37.19 mi
Museums
- Art Students League of New York - 0.25 mi
- Museum of American Folk Art - 0.27 mi
- Museum Tower - 0.30 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Museum Of American Folk Art Inc - 0.36 mi
- American Folk Art Museum - 0.36 mi
- American Craft Museum - 0.37 mi
- Rose Center for Earth and Space - 0.39 mi
- Museum of TV and Radio - 0.39 mi
- The Museum Of Television & Radio - 0.40 mi
- Museum of Modern Art - 0.43 mi
- Museum of Modern Art (MoMA) - 0.43 mi
Click here to leave your opinion >>
Katherine (young couple)
stayed in October, 2026
Guest Score 7 out of 10
Good
We had a great view of Times Square. We were in walking distance of a lot of the sites in NYC.
The TVs were not working for most of our stay. The rooftop bar area, outside, was a mess. There is no service outside so people go to the bar to get drinks. No staff members ever seem to go outside to clear the tables. I would guess that on a Saturday night there were hundreds of empties on the tables.
Joann (young couple)
stayed in October, 2026
Guest Score 6 out of 10
Pleasant
Location, breakfast, bed
Room was Really noisy (worst room I’ve ever stayed in & I’ve stayed in here over 20 times, the drapes didn’t completely cover the window so flashing lights were going all night, I was supposed to have a city view 1212,NO!, I asked for a upgrade & the receptionist faked looking & didn’t try.
Sarah (young couple)
stayed in October, 2026
Guest Score 5 out of 10
Fair
the location, the view
check in was extremely slow, bar was insanely slow, tv in our room didn’t work and neither did the main overhead light
Kelly (group)
stayed in October, 2026
Guest Score 5 out of 10
Fair
Bed was comfortable. Staff was friendly and helpful.
The bathroom wasn’t clean. Lots of dried urine on the underside of the toilet seat. Mirror splashed with toothpaste. Something splashed all over the door. Generally run down. Music in lobby way too loud. Unable to hear what front desk staff was saying to me.
Richard (family with young children)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
We loved the location, the breakfast and the bar & restaurant.
The only thing we found tricky was the small bathroom area.
Mark (family with young children)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Lemaster (family with young children)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Sally-ann (family with young children)
stayed in October, 2026
Guest Score 7 out of 10
Good
Great location and very friendly hotel porters/door staff. Reception staff also very friendly. Fantastic views of Time Square.
A bit tired, we attempted to get food and were told that unless you sat at the bar you couldn’t due to having no wait staff. Room was also a bit dated but a family member was in another room and it didn’t appear to be as dated. Maybe they are upgrading.
Lowel (group)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Teddy (family with young children)
stayed in October, 2026
Guest Score 6 out of 10
Pleasant
Augusto (young couple)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Lynda (solo traveller)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Location was great. Close to excellent restaurants and the theater district. Metro was rhalf a block from the hotel! Enjoyed the outside terrace and bar!! Customer service was always helpful!!
Nothing.
Ana (group)
stayed in October, 2026
Guest Score 4 out of 10
Disappointing
Honestly there’s few things I like. The breakfast was pretty good. Housekeeping very efficient and clean. The staff at the front desk also very polite.
When we arrived we found that the AC in whole building was OFF. So our room was extremely hot and humid. Regardless they were saying that it’s normal for the season to turn off the AC, the first week of October everybody knows it’s hot after noon. Also the solution was to keep the windows open when the hotel it’s in the middle of Times Square and the noise from outside is not very pleasant. Elevators are crowded and slow.
Ifeanyi (family with young children)
stayed in October, 2026
Guest Score 1 out of 10
Very Poor
The location is genuinely convenient for a Times Square trip, and that was the main reason we booked. Some staff were friendly and helpful during our stay, which I do appreciate.
The room did not match the photos. The pictures definitely look better than the actual room. There was dust in the room, blood spots on the linen (we had to ask the cleaner to change the pillowcases), and yellow spray-like spots on the curtains. The shower was leaking at the handle and the glass seal. The ice maker on our floor was not functional. Overall, the room was not properly cleaned or maintained for the price.
Unexplained Charges: I booked through Booking.com and was hit with extra charges of $1,077 and $74 with no clear explanation. The only thing I could link it to was a report that someone had been smoking in the room between 10:30 and 11:00 AM on Oct 17, which is exactly when my family of four was in the room getting ready to leave, with the cleaning lady right outside our door. No one in our family smokes. The hotel did not provide convincing evidence, and the timing makes no sense. We were there from Oct 14 to Oct 18, and the report came on Oct 17, which I disputed in writing on the same day when I found the report they left in the room.
This is not an isolated complaint. After our stay, I found many other guests reporting the same pattern: unexpected “smoking fees,” being told the sensor is “100% accurate,” and being told to dispute it with their bank. Some guests reported being charged while they weren’t even in the room. The sensors reportedly cannot tell the difference between smoke and things like hairspray or hot styling tools, yet the hotel treats the reading as proof and refuses to investigate.
Bottom Line: I would not stay here again. If you do stay, do not ignore the reviews mentioning “smoking fee” or “scam.” They are not exaggerations. Take photos of the room and linens on arrival, report any condition issues immediately in writing, and dispute any unexplained charge right away with your bank and Booking.com.
Sarah-jane (solo traveller)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Elisa (family with young children)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
The location was superb being 3 minutes from the red line and near Times Square, just far enought away so as not to be bothered with the noise. The breakfast was excellent with a wide range of choices. The staff was always polite and helpful.
Nothing.
Maia (solo traveller)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Michelle (young couple)
stayed in October, 2026
Guest Score 5 out of 10
Fair
The location was not excellent and the view down Times Square was fabulous. Close to the subway, Broadway and many venues. The bed was very comfortable and the restaurant was good.
The bathroom was not clean and there was no kettle, milk or coffee/tea supplies or a toaster. On one day the lifts weren’t working and we had to walk down 8 flights to get out for the day. On our return we took the staff elevator and the lifts weren’t fixed by dinner meaning we missed a night out. There was no apology for the inconvenience. A very lean staff seemed inadequate for the size of the hotel.
Daniel (young couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Location
Price
Marli (family with young children)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Thank you for your information!
Area information
- Port Auth Downtn Manhattan Wall St Hel - 4.46 mi
- LaGuardia Airport - 5.90 mi
- Teterboro Airport - 7.23 mi
- Newark Liberty Intl Airport - 10.84 mi
- John F Kennedy Intl Airport - 13.70 mi
- Essex County Airport - 15.58 mi
- Linden - 16.97 mi
- Morristown Municipal Airport - 22.70 mi
- Westchester County Airport - 25.48 mi
- Republic - 29.95 mi
- Sampit (Hasan) Airport - 37.19 mi
- 50th Street Station - 689 f
- Art Students League of New York - 0.25 mi
- Museum of American Folk Art - 0.27 mi
- Museum Tower - 0.30 mi
- Rockefeller Center Christmas Tree Lighting - 0.32 mi
- Museum Of American Folk Art Inc - 0.36 mi
- American Folk Art Museum - 0.36 mi
- American Craft Museum - 0.37 mi
- Rose Center for Earth and Space - 0.39 mi
- Museum of TV and Radio - 0.39 mi
- The Museum Of Television & Radio - 0.40 mi
- Museum of Modern Art - 0.43 mi
- Museum of Modern Art (MoMA) - 0.43 mi
- Channel Gardens - 0.42 mi
- Times Square Visitors Center & Ed Sulliv - 205 f
- New York Citys Official Visitor Informat - 394 f
- Top of the Rock - 0.28 mi
- August Wilson Theater - 222 f
- Gershwin Theatre - 882 f
- Carnegie Hall Tours - 0.21 mi
- The Majestic Theatre - 0.39 mi
- Best Buy Theatre - 0.40 mi
- Roseland Ballroom - 283 f
- Radio City Music Hall - 0.29 mi
- Seventh Avenue - 290 f
- Theatre District - 0.25 mi
- 57th Street - Midtown - 0.26 mi
- 59th Street Columbus Circle - 0.36 mi
- Manhattan - 0.36 mi
- Columbus Circle - 0.37 mi
- Broadway - 0.38 mi
- Ed Sullivan Theater - 395 f
- Times Square - 0.29 mi
- Carnegie Hall - 0.30 mi
- NYC Visitors and Conventions Bureau - 396 f
- Rockefeller Center - 0.34 mi
- Columbia University - 433 f
- CUNY John Jay College Criminal Justice - 1,056 f
- Manhattan Polyclinic Hospital - 0.21 mi
- Christie's auction house - 0.40 mi
- William J Syms Operating Theater Roosevelt Hospital - 0.43 mi
- Ramone Aponte Park - 0.32 mi
- 50th Street Seventh Avenue Line - 562 f
- Wicked - 882 f
- Duffy Square - 0.34 mi
- Restaurant Row - 0.34 mi
- Gutenberg Playground - 0.34 mi
- Elgin Botanic Garden (historical) - 0.37 mi
- Top of the Rock Observation Deck - 0.40 mi
- Clinton Community Garden - 0.42 mi
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Transport
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Museums
Art Galleries Show all on map »
Attractions/Entertainment
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Other attractions
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Theatres Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
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Novotel New York Times Square
226 West 52nd Street, New York City, New York, 10019, United States