The Ritz-carlton Chicago
160 East Pearson Street At Water Tower Place, Chicago, Illinois, 60611, United States
US: +1 888-428-0763
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Room
Room
Address
160 East Pearson Street At Water Tower Place, Chicago, Illinois, 60611, United States
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Family Rooms
- Massage services
- Radio
- Restaurant(s)
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- yoga room
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Staff trained in safety protocol
- balcony/terrace
- CCTV security in common areas
- Complimentary drinking water
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa/sauna
- Tour services
- TV & Movies/Shows
- Air conditioning in public area
- Heating in public area
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Internet access (charges may apply)
- Pets allowed (charges may apply)
- Wi-Fi available in public areas (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Midway Intl Airport - 10.22 mi
- O`Hare Intl Airport - 15.55 mi
- Chicago Executive Airport - 20.71 mi
- Gary Regional Airport - 22.29 mi
- Lansing Municipal - 25.52 mi
- Lewis University Airport - 31.61 mi
- Dupage - 32.21 mi
Museums
- Museum Of Contemporary Art Sto - 379 f
- Chicago Museum of Contemporary Art - 384 f
- Hancock Observatory and Tower - 496 f
- John Hancock Center Observatory - 575 f
- America's Gallery For Animation & Cartoon Art Ltd - 582 f
- Terra Museum - 0.26 mi
- Musee Americain - 0.26 mi
- Gallery Yann Inc - 0.27 mi
- Hancock Observatory - 0.29 mi
- Aaron Galleries - 0.31 mi
- Museum of Contemporary Art - 0.39 mi
- Adler Planetarium - 0.39 mi
Click here to leave your opinion >>
Victoria (young couple)
stayed in May, 2025
Guest Score 7 out of 10
Good
Staff definitely treated me differently since I booked with a third party.
Troy (young couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Accessibility, cleanliness
Nothing
Alane (family with young children)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
City view. 28th floor.
Weather detracted from view, but it would have been awesome if it was a clear day.
Ahmed (review category business travellers)
stayed in January, 2025
Guest Score 9 out of 10
Wonderful
Bonomo (young couple)
stayed in December, 2024
Guest Score 10 out of 10
Exceptional
Rooms were comfortable. Cozy feel to them. Bed was amazing! Slept like royalty! We enjoyed having breakfast. Customer service was great. Staff were friendly.
Wish amenities (bathrobe and lotions) were available to purchase on site.
Liz (young couple)
stayed in December, 2024
Guest Score 7 out of 10
Good
Location
Bad coffee in the rooms. Having to pay for wi-fi, parking rate very high
Gretchen (family with young children)
stayed in October, 2024
Guest Score 9 out of 10
Wonderful
Staff was great! Facilities were beautiful and well located.
Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off!
Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.
Aina (family with young children)
stayed in September, 2024
Guest Score 10 out of 10
Exceptional
Jayme (young couple)
stayed in July, 2024
Guest Score 3 out of 10
Poor
Great Location, rooms were nice with comfortable bed. Nice rooftop patio.
The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.
We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing).
When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.
Yasuko (solo traveller)
stayed in July, 2024
Guest Score 4 out of 10
Disappointing
Great with clean and services
The room was not prepared as I made a reservation. I had to change 3 times for the room.
May be because some system is not good between Booking . Com and The hotel?
I made a reservation with lake view and bath tub but first room was non bath tub. 2nd room was non lake view. Finally hotel changed to lake view with bath tub but at the window there is additional curtain and I could not enjoy full view.
Jerome (solo traveller)
stayed in July, 2024
Guest Score 10 out of 10
Exceptional
It was elegant great location awesome staff room and bed was comfortable
A bit pricey but I was completely satisfied
Sandra (family with young children)
stayed in July, 2024
Guest Score 10 out of 10
Exceptional
It was very nice,hooked up with family from Florida. Location was Great. Walked a lot, our weather was perfect. Had a view with city and Navy Pier, that was nice, was able to watch the fireworks from our room.The shower was great. The bed super comfy.
Only thing I didn't like was when paying for our parking in the Water Tower Garage a joined to the Ritz we did not get a receipt so I don't know how much I was charged.
Martha (family with young children)
stayed in May, 2024
Guest Score 6 out of 10
Pleasant
It was below my expectations. Not the Ritz I used to know.
First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid.
Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest!
For a 5 star hotel and the brand “Ritz Carlton”
Certainly I expected something above average.
On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.
Anita (solo traveller)
stayed in March, 2024
Guest Score 5 out of 10
Fair
Anthony (young couple)
stayed in March, 2024
Guest Score 3 out of 10
Poor
View of the lake
The reception did not properly explain the amenities of an upgraded suite. I asked her to explain what a roll in shower was. She explained it as sum sort of showering device you roll into the room. Staff should be able to explain all the amenities that are available. Maybe there was a language barrier.
Jackson (family with young children)
stayed in March, 2024
Guest Score 10 out of 10
Exceptional
Alexander (family with young children)
stayed in March, 2024
Guest Score 9 out of 10
Wonderful
Mackenzie (family with young children)
stayed in March, 2024
Guest Score 10 out of 10
Exceptional
Trevion (family with young children)
stayed in March, 2024
Guest Score 9 out of 10
Wonderful
Joey (family with young children)
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Thank you for your information!
Area information
- Midway Intl Airport - 10.22 mi
- O`Hare Intl Airport - 15.55 mi
- Chicago Executive Airport - 20.71 mi
- Gary Regional Airport - 22.29 mi
- Lansing Municipal - 25.52 mi
- Lewis University Airport - 31.61 mi
- Dupage - 32.21 mi
- Kiva Day Spa - 95 f
- Museum Of Contemporary Art Sto - 379 f
- Chicago Museum of Contemporary Art - 384 f
- Hancock Observatory and Tower - 496 f
- John Hancock Center Observatory - 575 f
- America's Gallery For Animation & Cartoon Art Ltd - 582 f
- Terra Museum - 0.26 mi
- Musee Americain - 0.26 mi
- Gallery Yann Inc - 0.27 mi
- Hancock Observatory - 0.29 mi
- Aaron Galleries - 0.31 mi
- Museum of Contemporary Art - 0.39 mi
- Adler Planetarium - 0.39 mi
- Seneca Park - 302 f
- Mariano Park - 0.42 mi
- Water Tower Place - 344 f
- John Hancock Center - 598 f
- Water Tower Chicago - 749 f
- Northwestern Memorial Hospital - 0.24 mi
- John Hancock Building/Observatory - 437 f
- Chicago Wesley Memorial Hospital - 794 f
- Chicago Olson Hospital - 1,025 f
- Chicago Passavant Hospital - 0.22 mi
- Rehabilitation Institute of Chicago - 0.22 mi
- Northwestern Memorial Hospital - Prentice - 0.24 mi
- Veterans Administration Lakeside Medical Center - 0.27 mi
- Lakeside Veterans Administration Hospital - 0.29 mi
- Rehabilitation Institue of Chicago - 0.29 mi
- Holy Name Cathedral - 0.31 mi
- Time Life Building - 0.41 mi
- Loyola University Museum of Art - 500 f
- Mundelein College Loyola Univ - 671 f
- The Robert H Lurie Medical Research Center of Northwestern University - 0.21 mi
- Northwestern University School of Law - 0.28 mi
- Loyola University Chicago - 0.35 mi
- 900 North Michigan Shops - 766 f
- American Girl Place - 808 f
- ESPN Zone - 0.42 mi
- Michigan Avenue - 950 f
- Streeterville - 0.27 mi
- Lake Shore Park - 1,041 f
- Oak Street Beach - 0.24 mi
- Newberry Library - 0.44 mi
- Chicago Avenue Pumping Station - 441 f
- Chicago Food Planet Food Tours - 476 f
- The Magnificent Mile - 0.20 mi
- Lake Shore Playground - 0.23 mi
- Arts Club of Chicago - 0.32 mi
- Washington Square - 0.43 mi
- Shops at Northbridge - 0.44 mi
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The Ritz-carlton Chicago
160 East Pearson Street At Water Tower Place, Chicago, Illinois, 60611, United States