The Pelham
15 Cromwell Place, London, SW7 2LA, United Kingdom
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Room
Room
Address
15 Cromwell Place, London, SW7 2LA, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Trouser press
- Packed lunches
- Heating
- Fax/photocopying
- Snack bar
- Private check-in/check-out
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- Happy Hour
- Non-Smoking Rooms Available
- Board games/puzzles
- Public transport tickets
- Wine/champagne
- Fruits
- Pet basket
- Pet bowls
- Temporary art galleries
- Bike tours
- Themed dinner nights
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Grocery delivery
- Audible alarm
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Takeout dining services available
- Kid-friendly dining
Airports Show all on map »
- London City Airport - 9.94 mi
- Northolt - 11.17 mi
- Heathrow Airport - 12.32 mi
- London Biggin Hill - 14.42 mi
- Gatwick Airport - 23.90 mi
- Luton Airport - 27.55 mi
- Farnborough - 29.94 mi
- Rochester - 30.88 mi
- Blackbushe - 31.22 mi
- Stansted Airport - 32.26 mi
Museums
- Natural History Museum London - 727 f
- Natural History Museum - 979 f
- Science Museum - 0.20 mi
- Victoria & Albert Museum - 0.24 mi
- Victoria and Albert Museum - 0.26 mi
- London Science Museum - 0.27 mi
- RCM Museum of Musical Instruments - 0.41 mi
- Sikorski Museum - 0.53 mi
- Saatchi Gallery - 0.63 mi
- Thackeray Gallery - 0.71 mi
- National Army Museum - 0.88 mi
Click here to leave your opinion >>
Amanda (young couple)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Stephanie (young couple)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Lovely property but lots of narrow alleys and steps to access the rooms. Luxurious linens and aircon in rooms , great toiletries and door man.
We were barely able to get into our room on time even though we had a black tie event and tried to ask if we can just go a bit before. No changing facilities and for people arriving internationally it’s difficult not to have a space to shower or change that’s comfortable.
Amanda (review category business travellers)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Susan (family with young children)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Katherina (family with young children)
stayed in October, 2026
Guest Score 5 out of 10
Fair
Clean and nicely decorated. Excellent location opposite South Kensington Tube station. The conciege was helpful on our second and third day of our stay.
Check-in was a terrible experience. We checked in after the official check-in time to be told to sit and wait as someone needed to come and take us to our rooms as they were difficult to find. No one came for 30 minutes, so I went back to the desk to ask what was happening. They told me no one could help us yet as they were busy with another guest. Then we were told that actually one of our rooms wasn't ready. Other guests checking-in were also made to wait like us - one being an elderly couple who had just arrived on a long haul flight. Eventually they took us to the 1 room that was ready, but left our suitcase in the reception. Each time we asked about our suitcase we were told it was on it's way. After another 30 minutes we went to reception to see it still sitting there so we just took it ourselves. This is supposed to be a 5 star hotel - the service was anything but. Our room had a damp musty smell and the bed was extremely uncomfortable. We could also hear everything the person in the room above us was doing during the night. I will not be staying here the next time I visit London.
Ahmet (young couple)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
The friendly staff, the location
Room far too small, breakfast disappointing
Cam (solo traveller)
stayed in October, 2026
Guest Score 1 out of 10
Very Poor
Nothing, the property is dated with awful and unhelpful staff.
No smart TV’s. room service is limited and becomes an awful night menu. Staff are useless and not even qualified to deal with issues. Dated interiors with awful furniture. Hotel should be a 4 star at best. The hotel being 5 star baffles me.
Elise (solo traveller)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
Excellent location steps from the tube
It has thin walls so caution if you’re sound sensitive
Xueli (young couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
A charming hotel full of Victorian elegance
The Pelham is a truly distinctive hotel, full of traditional British charm and Victorian-inspired elegance. The beautiful interiors, with rich colours, exquisite fabrics and elegant furnishings, create a warm and intimate atmosphere that feels more like a stylish private townhouse than a conventional hotel. Its character and attention to detail make it a particularly special place to stay. The location is excellent, making it easy to explore London while enjoying comfort and a touch of timeless English sophistication. I would happily stay here again.
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Janet (Couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Great location, just across from the South Kensington tube station, so it’s easy to get anywhere. It had a very British feel to it. The suite was roomy and lovely. Most of all, every staff member was friendly, kind and welcoming. Over our 5 night stay we felt like we were “home”.
Had to get used to the rumble of the trains running under the building but it didn’t take long for it to be like “white noise”.
Janet (young couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Great location, just across from the South Kensington tube station, so it’s easy to get anywhere. It had a very British feel to it. The suite was roomy and lovely. Most of all, every staff member was friendly, kind and welcoming. Over our 5 night stay we felt like we were “home”.
Had to get used to the rumble of the trains running under the building but it didn’t take long for it to be like “white noise”.
Stephanie (Couple)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
The property is lovely and the staff are very kind and helpful.
My air conditioning cooled the room but also made it very humid and a bit damp smelling.
Stephanie (young couple)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
The property is lovely and the staff are very kind and helpful.
My air conditioning cooled the room but also made it very humid and a bit damp smelling.
Keith (Couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Our 2 night stay, with breakfast included, was fabulous. Our room was spacious and spotlessly clean. Hotel staff helpful in every way and gave great restaurant recommendations. The location of the hotel was great for us near lots of restaurants and buses. We would not hesitate to stay here again.
Keith (young couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Our 2 night stay, with breakfast included, was fabulous. Our room was spacious and spotlessly clean. Hotel staff helpful in every way and gave great restaurant recommendations. The location of the hotel was great for us near lots of restaurants and buses. We would not hesitate to stay here again.
Gabriel (young couple)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
elizabeth (Solo Traveler)
stayed in October, 2026
Guest Score 7 out of 10
Good
The hotel itself is Lovely, the staff is Superb!! And the location is terrific. It is directly across street from Underground in a very safe and friendly neighborhood.Bus stop is right outside your door. The hotel was very helpful in assisting in every way they could. I would return but the room was very disappointing.
My room was very clean but also very tired and worn. It was on the first floor right off the lobby facing the street. You must keep shades down at all times. People on Sidewalk can you and you them. The bed was immaculate but again well worn. I would return only if I were assured a different room which I was assured would be possible.
Elizabeth (solo traveller)
stayed in October, 2026
Guest Score 7 out of 10
Good
The hotel itself is Lovely, the staff is Superb!! And the location is terrific. It is directly across street from Underground in a very safe and friendly neighborhood.Bus stop is right outside your door. The hotel was very helpful in assisting in every way they could. I would return but the room was very disappointing.
My room was very clean but also very tired and worn. It was on the first floor right off the lobby facing the street. You must keep shades down at all times. People on Sidewalk can you and you them. The bed was immaculate but again well worn. I would return only if I were assured a different room which I was assured would be possible.
Angela (solo traveller)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
A wonderful stay from beginning to end. The location is exceptional, just steps from South Kensington station and within easy walking distance of the V&A, Chelsea and Knightsbridge. The hotel itself has so much character: warm, intimate and quintessentially English, with beautiful fabrics, rich colours and William Morris-style wallpapers that give it the feeling of an elegant private townhouse rather than a standard hotel. My room was lovely and I very much appreciated the upgrade. The staff were welcoming, attentive and genuinely helpful throughout my stay. Everything felt beautifully cared for, while still being relaxed and comfortable. I would happily stay here again.
Only a couple of very minor details. At breakfast, used plates were not always cleared promptly while I was still at the table — a small point, but something I would expect to be a little more attentive in a hotel of this standard. The matterass of the beautifully presented and wonderfully luxurious bed was a little too soft for my personal taste, as I am used to a very firm bed. These are very minor observations and did not detract from an otherwise excellent stay.
Rod (young couple)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Location, location, location.
Nice room and friendly, helpful staff.
Thank you for your information!
Area information
- London City Airport - 9.94 mi
- Northolt - 11.17 mi
- Heathrow Airport - 12.32 mi
- London Biggin Hill - 14.42 mi
- Gatwick Airport - 23.90 mi
- Luton Airport - 27.55 mi
- Farnborough - 29.94 mi
- Rochester - 30.88 mi
- Blackbushe - 31.22 mi
- Stansted Airport - 32.26 mi
- South Kensington - 700 f
- Gloucester Road - 0.31 mi
- Earl's Court - 0.80 mi
- High Street Kensington - 0.81 mi
- Sloane Square - 0.86 mi
- Knightsbridge - 0.86 mi
- Natural History Museum London - 727 f
- Natural History Museum - 979 f
- Science Museum - 0.20 mi
- Victoria & Albert Museum - 0.24 mi
- Victoria and Albert Museum - 0.26 mi
- London Science Museum - 0.27 mi
- RCM Museum of Musical Instruments - 0.41 mi
- Sikorski Museum - 0.53 mi
- Saatchi Gallery - 0.63 mi
- Thackeray Gallery - 0.71 mi
- National Army Museum - 0.88 mi
- Chelsea & Westminster Hospital art/performance - 0.63 mi
- Chelsea and Westminster Hospital - 0.70 mi
- Roof Gardens - 0.86 mi
- Kensington Roof Gardens - 0.87 mi
- Natural History Museum - 773 f
- Prince Albert Memorial - 0.60 mi
- Memorial Scrolls Trust - 0.66 mi
- Princess Diana/Dodi Fayed Memorial - 0.67 mi
- Imperial College - 0.29 mi
- Royal College of Art - 0.46 mi
- Proms - 0.50 mi
- Harrods - 0.62 mi
- Royal Albert Hall - 0.51 mi
- The Chelsea Theatre - 0.55 mi
- Royal Court Theatre - 0.83 mi
- Hyde Park and Kensington Gardens - 0.55 mi
- Baden-Powell House - 0.56 mi
- Carlyle House - 0.75 mi
- Carlyles House - 0.75 mi
- Lindsey House - 0.81 mi
- Sloane Street - 0.77 mi
- Ellis Street - 0.81 mi
- South Kensington - 603 f
- Gloucester Road - 0.30 mi
- The Minema - 0.36 mi
- Brompton Oratory - 0.36 mi
- 22 Hyde Park Gate - 0.46 mi
- Kings Road - 0.54 mi
- Bluebird The Kings Road Gastrodrome - 0.64 mi
- Chelsea Physic Garden - 0.84 mi
- Harvey Nichols Knightsbridge - 0.84 mi
- Sloane Square - 0.86 mi
- Knightsbridge Tube - 0.86 mi
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The Pelham
15 Cromwell Place, London, SW7 2LA, United Kingdom