The Pelham
15 Cromwell Place, London, SW7 2LA, United Kingdom
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1 Room With 2 Adults Change Search
Room
Room
Address
15 Cromwell Place, London, SW7 2LA, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Trouser press
- Packed lunches
- Heating
- Fax/photocopying
- Snack bar
- Private check-in/check-out
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- Happy Hour
- Non-Smoking Rooms Available
- Board games/puzzles
- Public transport tickets
- Wine/champagne
- Fruits
- Pet basket
- Pet bowls
- Temporary art galleries
- Bike tours
- Themed dinner nights
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Grocery delivery
- Audible alarm
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Takeout dining services available
- Kid-friendly dining













































Click here to leave your opinion >>
Rod (young couple)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Location, location, location.
Nice room and friendly, helpful staff.
Gillian (group)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Alotaibi (solo traveller)
stayed in September, 2026
Guest Score 7 out of 10
Good
I really liked the style of the room, which had a lovely traditional English feel. The bed was very comfortable, and the room itself felt cosy and pleasant.
The location was excellent and very convenient, with everything close by, including coffee shops, the High Street, and restaurants. Housekeeping was also good, and I felt safe and secure throughout my stay.
Overall, the location was definitely one of the best things about the hotel.
My room was located between the ground floor and the first floor, so there was no lift access and I had to use the stairs. I had quite a few bags, so I asked the staff for help, and they were very kind and helpful.
The main issue I had was with the deposit. It was taken approximately three weeks ago and has still not been released, although this may be related to the bank. I also noticed that a service charge had been deducted from the deposit.
The receptionist showed me the receipt, but at first I was not sure what the service charge was for. When I asked, she explained that it was similar to a tip for the staff. I am always happy to leave a tip when I choose to, but I did not like that the charge had already been added before I was asked. I would have preferred to be asked first whether I wanted to leave a tip before the receipt was printed and the service charge was included.
Ricardo (Couple)
stayed in September, 2026
Guest Score 3 out of 10
Poor
Didn’t like much about the hotel, and can’t mention the location because a city hotel is always chosen based on the location you want to be, and a good location for me can be a bad location for a person wanting to be at the opposite end of the city.
Bad smell in the hotel, no facilities expected in a 5 * hotel such as gym or others; the breakfast was quite poor, served in a tiny room and a very steep staircase, and with very little food options. The fruit was served as a mixed salad in a small jar. If you have allergies to any fruit they tell you to peel your own fruit from a basket with a small choice. Breakfast was paid in advance and included, but if you want to have some porridge it comes as extra cost, as for eggs and other choices.
When we arrived in the room, we had some cookies and some fruit offered by the hotel, which was nice. As we didn’t eat them all in the first night, they were immediately taken away the next day. We had to ask for it to be put back, which the staff did.
In general the staff of the hotel and the breakfast staff were nice, and tried to comply with our requests once they were asked. But we needed to ask, because by default, the hotel tries to pretend they are 5 stars but in fact I would not even give them 4 stars.
Ricardo (young couple)
stayed in September, 2026
Guest Score 3 out of 10
Poor
Didn’t like much about the hotel, and can’t mention the location because a city hotel is always chosen based on the location you want to be, and a good location for me can be a bad location for a person wanting to be at the opposite end of the city.
Bad smell in the hotel, no facilities expected in a 5 * hotel such as gym or others; the breakfast was quite poor, served in a tiny room and a very steep staircase, and with very little food options. The fruit was served as a mixed salad in a small jar. If you have allergies to any fruit they tell you to peel your own fruit from a basket with a small choice. Breakfast was paid in advance and included, but if you want to have some porridge it comes as extra cost, as for eggs and other choices.
When we arrived in the room, we had some cookies and some fruit offered by the hotel, which was nice. As we didn’t eat them all in the first night, they were immediately taken away the next day. We had to ask for it to be put back, which the staff did.
In general the staff of the hotel and the breakfast staff were nice, and tried to comply with our requests once they were asked. But we needed to ask, because by default, the hotel tries to pretend they are 5 stars but in fact I would not even give them 4 stars.
Surbhi (Solo Traveler)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
The location was perfect. The staff was friendly.
Surbhi (solo traveller)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Surbhi (solo traveller)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
The location was perfect. The staff was friendly.
Beverly (young couple)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Caroline (review category business travellers)
stayed in September, 2026
Guest Score 7 out of 10
Good
communal rooms for relaxing
The room was not as we hoped as we were on the top floor with smaller windows with sloping ceilings and always needed the lift
Rachel (family with young children)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Amer (Solo Traveler)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Location and very friendly staff
Nothing to be mentioned
Amer (solo traveller)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Location and very friendly staff
Nothing to be mentioned
Dustin (family with young children)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
Wonderful staff
Bed needs to be replaced
Dustin (Family with young children)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
Wonderful staff
Bed needs to be replaced
Georgia (young couple)
stayed in August, 2026
Guest Score 3 out of 10
Poor
Jayden (young couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Malek (family with young children)
stayed in August, 2026
Guest Score 7 out of 10
Good
Rooms were great, staff was very helpful and kind, location was brilliant.
Breakfast wasn’t the best food, I didn’t like that water wasn’t complimentary, at some occasions nobody would be answering the phone/reception despite saying that it is 24/7.
Simon (young couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Ahmed (Couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Superb location
Very good A/C
Excellent breakfast, but lacks variety
Great staff
Non smart TV
Not accessible-friendly
Thank you for your information!
Area information
- London City Airport - 9.94 mi
- Northolt - 11.17 mi
- Heathrow Airport - 12.32 mi
- London Biggin Hill - 14.42 mi
- Gatwick Airport - 23.90 mi
- Luton Airport - 27.55 mi
- Farnborough - 29.94 mi
- Rochester - 30.88 mi
- Blackbushe - 31.22 mi
- Stansted Airport - 32.26 mi
- South Kensington - 700 f
- Gloucester Road - 0.31 mi
- Earl's Court - 0.80 mi
- High Street Kensington - 0.81 mi
- Sloane Square - 0.86 mi
- Knightsbridge - 0.86 mi
- Natural History Museum London - 727 f
- Natural History Museum - 979 f
- Science Museum - 0.20 mi
- Victoria & Albert Museum - 0.24 mi
- Victoria and Albert Museum - 0.26 mi
- London Science Museum - 0.27 mi
- RCM Museum of Musical Instruments - 0.41 mi
- Sikorski Museum - 0.53 mi
- Saatchi Gallery - 0.63 mi
- Thackeray Gallery - 0.71 mi
- National Army Museum - 0.88 mi
- Chelsea & Westminster Hospital art/performance - 0.63 mi
- Chelsea and Westminster Hospital - 0.70 mi
- Roof Gardens - 0.86 mi
- Kensington Roof Gardens - 0.87 mi
- Natural History Museum - 773 f
- Prince Albert Memorial - 0.60 mi
- Memorial Scrolls Trust - 0.66 mi
- Princess Diana/Dodi Fayed Memorial - 0.67 mi
- Imperial College - 0.29 mi
- Royal College of Art - 0.46 mi
- Proms - 0.50 mi
- Harrods - 0.62 mi
- Royal Albert Hall - 0.51 mi
- The Chelsea Theatre - 0.55 mi
- Royal Court Theatre - 0.83 mi
- Hyde Park and Kensington Gardens - 0.55 mi
- Baden-Powell House - 0.56 mi
- Carlyle House - 0.75 mi
- Carlyles House - 0.75 mi
- Lindsey House - 0.81 mi
- Sloane Street - 0.77 mi
- Ellis Street - 0.81 mi
- South Kensington - 603 f
- Gloucester Road - 0.30 mi
- The Minema - 0.36 mi
- Brompton Oratory - 0.36 mi
- 22 Hyde Park Gate - 0.46 mi
- Kings Road - 0.54 mi
- Bluebird The Kings Road Gastrodrome - 0.64 mi
- Chelsea Physic Garden - 0.84 mi
- Harvey Nichols Knightsbridge - 0.84 mi
- Sloane Square - 0.86 mi
- Knightsbridge Tube - 0.86 mi
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The Pelham
15 Cromwell Place, London, SW7 2LA, United Kingdom