The Franklin Hotel - Starhotels Collezione
24 Egerton Gardens, London, England, SW3 2DB, United Kingdom
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24 Egerton Gardens, London, England, SW3 2DB, United Kingdom
Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodations with free WiFi access and a Hammam floor. Guests can dine in The Franklin Restaurant by Michelin starred chef Alfredo Russo or enjoy a drink in the bar. Reopened in 2016 after an extensive refurbishment, the hotel features elegant rooms and suites designed to incorporate classic elements and Italian details. Each room at The Franklin is air conditioned and is fitted with a flat-screen TV, a seating area, a signature bed with premium linens and a pillow menu. The luxury bathrooms come with bathrobes and toiletries. Further facilities include a 24-hour front desk, concierge services, a techno gym and a spa. The famous Harrods Department Store can be reached in a 7-minute walk, while the Natural History Museum is less than 10 minutes away. The Royal Albert Hall and Hyde Park are 0.6 mi from The Franklin London - Starhotels Collezione. The nearest underground station is South Kensington, just 1969 feet away. London Heathrow is approximately 45 minutes away by car, depending on traffic, and airport transfers can be arranged at an extra fee.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Pets Allowed
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Babysitting/Child Services
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Heating
  • Fax/photocopying
  • Private check-in/check-out
  • Shared lounge/TV area
  • 24-hour security
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Massage services
  • Restaurant(s)
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Board games/puzzles
  • Wine/champagne
  • Fruits
  • Pet basket
  • Pet bowls
  • Key access
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Free face masks
  • Food delivery
  • Electronic room key
  • Audible alarm
  • CCTV security in common areas
  • Currency exchange service
  • Daily disinfection
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Soundproof rooms available
  • Spa services
  • Spa/sauna
  • Tour services
  • Professional cleaning services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Takeout dining services available
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The property is stylish and beautiful, and the location is good. Customer satisfaction and a friendly attitude are the things I value most, and they completely succeed in this by solving problems and offering alternatives. I would like to thank the hotel manager Adella, and Yusuf from the concierge team for their care and attention.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The location is amazing. The best neighbourhood in London close to Harrods and Hyde park.
A bit of noise from the room above.
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
Location
The staff
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Loved my room, the staff were great. Spacious, Burger was very good I ordered it twice. I like it definitely will recommend it to people I like. One of the most comfortable beds I’ve slept in <
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
The location was excellent and the staff were very attentive. The room, while small, was well appointed, and was very clean. Breakfast quality was very good. In particular, we noticed the honey was of exceptional quality.
While the room was very clean and linen and towels fantastic, some of the out of the way corridors could have had some attention. We couldn't work out how to switch off the floor lamp by the TV overnight and didn't know if this was a fault or by design.
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
So close to the museums and Harrods, yet in a quiet and peaceful road. Lovely decor and facilities and such friendly staff.
The mini bar was too well hidden! Nearly didn’t find my milk for a coffee in the room.
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Great hotel
Shower controls difficult
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The decor is beautiful, my room was so chic and comfortable with a well stocked mini fridge and great selection of snacks.
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
Nothing
I have worked with Booking.com for many years and booked many trips. It was always very reliable and positive! I was your fan. However the Franklin cancelled our booking on arrival without notification! Even worse: they asked for our 3 passports, let us wait very long before coming with a terrible excuse they had problems with flooding and had no spare room. They had, so was said, arranged a similar room in a similar hotel with 5 stars from their sister organisation. Close to them. I could not believe this; they could have notified me immediately, but they said they were hoping for a cancellation! It’s unfair: we came for one night to London and lost expensive time. The other hotel, the Pelham, was completely different and we were really unhappy. I tried to call you several times but ‘due to technical problems’ the tape said I could not. You lost my trust in you.
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
I loved the style of the interior and the very comfortable bed
It was a little bit noisy at night because of the traffic outside. I think the windows could be more soundproof
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
I stayed at the Franklin for six nights and it was definitely the high point of my trip as well as one of the best hotel experiences I have ever had. Hotel staff were exceptional, especially the concierge/restaurant/bar staff. I ate breakfast and dinner there almost every day and those facilities were intimate, with highly responsive and welcoming staff. As a gin martini drinker, I reveled in the long list of gins available and the expertise of the staff. I upgraded to a junior suite on the third floor a week before my arrival for a modest fee. The room was large with a great bathroom that included a shower room and heated floor. My room and the restaurant /bar look out onto a large private garden, which had the feel of a mini estate. Because the hotel is nestled into an old, affluent residential neighborhood, it was quiet, and I felt like I had my own little apartment with my own staff. Brompton Road (V & A, Harrods, and multiple small boutique stores) is 1/2 block away.
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
I stayed at the Franklin for six nights and it was definitely the high point of my trip as well as one of the best hotel experiences I have ever had. Hotel staff were exceptional, especially the concierge/restaurant/bar staff. I ate breakfast and dinner there almost every day and those facilities were intimate, with highly responsive and welcoming staff. As a gin martini drinker, I reveled in the long list of gins available and the expertise of the staff. I upgraded to a junior suite on the third floor a week before my arrival for a modest fee. The room was large with a great bathroom that included a shower room and heated floor. My room and the restaurant /bar look out onto a large private garden, which had the feel of a mini estate. Because the hotel is nestled into an old, affluent residential neighborhood, it was quiet, and I felt like I had my own little apartment with my own staff. Brompton Road (V & A, Harrods, and multiple small boutique stores) is 1/2 block away.
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Clean property, nice breakfast options
Very small, no reception area. Feels like a small living room. No bellman/doorman
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
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Area information

    Airports Show all on map »

    • London City Airport - 9.62 mi
    • Northolt - 11.42 mi
    • Heathrow Airport - 12.64 mi
    • London Biggin Hill - 14.32 mi
    • Gatwick Airport - 24.03 mi
    • Luton Airport - 27.53 mi
    • Farnborough - 30.27 mi
    • Rochester - 30.62 mi
    • Blackbushe - 31.56 mi
    • Stansted Airport - 31.99 mi

    Museums

      Art Galleries Show all on map »
      • Victoria and Albert Museum - 530 f
      • Victoria & Albert Museum - 701 f
      • Science Museum - 0.21 mi
      • London Science Museum - 0.26 mi
      • Saatchi Gallery - 0.30 mi
      • Natural History Museum London - 0.32 mi
      • Natural History Museum - 0.34 mi
      • Sikorski Museum - 0.44 mi
      • RCM Museum of Musical Instruments - 0.44 mi
      • Serpentine Gallery - 0.74 mi
      • National Army Museum - 0.85 mi

    Transport

      Train stations Show all on map »
      • South Kensington - 0.21 mi
      • Knightsbridge - 0.55 mi
      • Sloane Square - 0.59 mi
      • Gloucester Road - 0.62 mi
      • Hyde Park Corner - 0.85 mi

    Hospitals

      Hospitals Show all on map »
      • Chelsea Royal Hospital - 0.80 mi

    Other attractions

      Things to do Show all on map »
      • Harrods - 0.31 mi
      • Proms - 0.48 mi
      Monuments and Landmarks Show all on map »
      • Natural History Museum - 0.32 mi
      • Princess Diana/Dodi Fayed Memorial - 0.36 mi
      • Memorial Scrolls Trust - 0.40 mi
      • Prince Albert Memorial - 0.61 mi
      Colleges and Universities Show all on map »
      • Imperial College - 0.33 mi
      • Royal College of Art - 0.49 mi
      Famous Streets Show all on map »
      • Sloane Street - 0.44 mi
      • Ellis Street - 0.50 mi
      National Parks Show all on map »
      • Hyde Park and Kensington Gardens - 0.49 mi
      Theatres Show all on map »
      • Royal Albert Hall - 0.49 mi
      • Royal Court Theatre - 0.55 mi
      • The Chelsea Theatre - 0.56 mi
      Historical Buildings Show all on map »
      • Baden-Powell House - 0.58 mi
      • Carlyle House - 0.80 mi
      • Carlyles House - 0.81 mi
      Other Show all on map »
      • Brompton Oratory - 613 f
      • South Kensington - 0.22 mi
      • The Minema - 0.50 mi
      • Harvey Nichols Knightsbridge - 0.54 mi
      • Knightsbridge Tube - 0.55 mi
      • Sloane Square - 0.58 mi
      • 22 Hyde Park Gate - 0.61 mi
      • Gloucester Road - 0.61 mi
      • Kings Road - 0.62 mi
      • Italian Cultural Institute - 0.77 mi
      • Chelsea Physic Garden - 0.77 mi
      • Bluebird The Kings Road Gastrodrome - 0.80 mi
      • Chelsea Flower Show - 0.80 mi
      • Julian Simon Fine Art - 0.82 mi
      • Hyde Park Corner - 0.86 mi
      • Wellington Arch - 0.86 mi

The Franklin Hotel - Starhotels Collezione

24 Egerton Gardens, London, England, SW3 2DB, United Kingdom