The Franklin Hotel - Starhotels Collezione
24 Egerton Gardens, London, England, SW3 2DB, United Kingdom
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24 Egerton Gardens, London, England, SW3 2DB, United Kingdom
Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodations with free WiFi access and a Hammam floor. Guests can dine in The Franklin Restaurant by Michelin starred chef Alfredo Russo or enjoy a drink in the bar. Reopened in 2016 after an extensive refurbishment, the hotel features elegant rooms and suites designed to incorporate classic elements and Italian details. Each room at The Franklin is air conditioned and is fitted with a flat-screen TV, a seating area, a signature bed with premium linens and a pillow menu. The luxury bathrooms come with bathrobes and toiletries. Further facilities include a 24-hour front desk, concierge services, a techno gym and a spa. The famous Harrods Department Store can be reached in a 7-minute walk, while the Natural History Museum is less than 10 minutes away. The Royal Albert Hall and Hyde Park are 0.6 mi from The Franklin London - Starhotels Collezione. The nearest underground station is South Kensington, just 1969 feet away. London Heathrow is approximately 45 minutes away by car, depending on traffic, and airport transfers can be arranged at an extra fee.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Babysitting/Child Services
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Heating
  • Fax/photocopying
  • Private check-in/check-out
  • Shared lounge/TV area
  • 24-hour security
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Massage services
  • Restaurant(s)
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Board games/puzzles
  • Wine/champagne
  • Fruits
  • Pet basket
  • Pet bowls
  • Smoke alarms
  • Fire extinguishers
  • Guests can opt-out of daily cleaning service
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Free face masks
  • Food delivery
  • Electronic room key
  • Audible alarm
  • CCTV security in common areas
  • Currency exchange service
  • Daily disinfection
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Soundproof rooms available
  • Spa services
  • Spa/sauna
  • Tour services
  • Professional cleaning services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Takeout dining services available
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
Room design, quiet, clean, location staff
Does add a service charge
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
stayed in June, 2025
Guest Score 8 out of 10
Very Good
stayed in June, 2025
Guest Score 6 out of 10
Pleasant
This is a lovely hotel stayed before but upkeep now lacking. However loverly bar and bar tender is great.
Taps in bathroom broken and general up keep lacking
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Very nice
Nothing
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Great staff, warm welcome and a great location in South Kensington / Chelsea.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
stayed in May, 2025
Guest Score 7 out of 10
Good
The hotel was clean and tidy. Great location Staff friendly and efficient. Very good breakfast
The only thing that let the Franklin down was the bedroom was just a little bigger than the bed so it felt crammed in. The bed was also very hard.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
The room was decorated nicely, smelt lovely, and was very comfortable and spacious
I felt the amenities in the room were misleading, for example, the mini bar. It wasn't clear that they were an additional charge. Price list should be in the room. Check out should be at 12pm, as 11am is a bit early after having breakfast
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Small, friendly, really close to the museums, lovely food at the restaurant. I was treated like a VIP, I loved my stay. Bed was very comfortable and it was really quiet at night. I was on the 5th floor.
stayed in May, 2025
Guest Score 8 out of 10
Very Good
It’s location and the friendliness off the staff. The quiet gardens at the rear of the property were pleasant to relax in.
The bar is small and two of the three nights we stayed there they had events on. We were welcome to stay and enjoy but we preferred to chat quietly. If the events hadn’t been on, it would’ve been perfect.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
The people working there and the room itself.
The bathroom wasn't as clean as it should have been and it also felt a bit dated.
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 8 out of 10
Very Good
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Excellent location, the room was good, maybe too many amenities for the size of the table they put them. Lot of amenities for the guest, modern and comfortable room. Good restaurant and bar, the portions of the meal were very well in size, not too much, not too little. Good room services. The personnel, excellent, well attentive, always taking care of their guests. The garden, with it tables to share working and social time, incredible.
The option at booking.com that I chose, a suite with a queen bed and a twin bed, did not match exactly to what the website mentioned. When I entered the suite, I asked for the twin bed, they told me they did not have such option, but immediately sent me a roll away bed, a good one, but not a proper bed. The height of the bathtub, I have forgotten how high of British bathtub are, quite difficult to enter and leave it. But those two issues have solutions, and would not prevent me to stay there again
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
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Area information

    Airports Show all on map »

    • London City Airport - 9.62 mi
    • Northolt - 11.42 mi
    • Heathrow Airport - 12.64 mi
    • London Biggin Hill - 14.32 mi
    • Gatwick Airport - 24.03 mi
    • Luton Airport - 27.53 mi
    • Farnborough - 30.27 mi
    • Rochester - 30.62 mi
    • Blackbushe - 31.56 mi
    • Stansted Airport - 31.99 mi

    Museums

      Art Galleries Show all on map »
      • Victoria and Albert Museum - 530 f
      • Victoria & Albert Museum - 701 f
      • Science Museum - 0.21 mi
      • London Science Museum - 0.26 mi
      • Saatchi Gallery - 0.30 mi
      • Natural History Museum London - 0.32 mi
      • Natural History Museum - 0.34 mi
      • Sikorski Museum - 0.44 mi
      • RCM Museum of Musical Instruments - 0.44 mi
      • Serpentine Gallery - 0.74 mi
      • National Army Museum - 0.85 mi

    Transport

      Train stations Show all on map »
      • South Kensington - 0.21 mi
      • Knightsbridge - 0.55 mi
      • Sloane Square - 0.59 mi
      • Gloucester Road - 0.62 mi
      • Hyde Park Corner - 0.85 mi

    Hospitals

      Hospitals Show all on map »
      • Chelsea Royal Hospital - 0.80 mi

    Other attractions

      Things to do Show all on map »
      • Harrods - 0.31 mi
      • Proms - 0.48 mi
      Monuments and Landmarks Show all on map »
      • Natural History Museum - 0.32 mi
      • Princess Diana/Dodi Fayed Memorial - 0.36 mi
      • Memorial Scrolls Trust - 0.40 mi
      • Prince Albert Memorial - 0.61 mi
      Colleges and Universities Show all on map »
      • Imperial College - 0.33 mi
      • Royal College of Art - 0.49 mi
      Famous Streets Show all on map »
      • Sloane Street - 0.44 mi
      • Ellis Street - 0.50 mi
      National Parks Show all on map »
      • Hyde Park and Kensington Gardens - 0.49 mi
      Theatres Show all on map »
      • Royal Albert Hall - 0.49 mi
      • Royal Court Theatre - 0.55 mi
      • The Chelsea Theatre - 0.56 mi
      Historical Buildings Show all on map »
      • Baden-Powell House - 0.58 mi
      • Carlyle House - 0.80 mi
      • Carlyles House - 0.81 mi
      Other Show all on map »
      • Brompton Oratory - 613 f
      • South Kensington - 0.22 mi
      • The Minema - 0.50 mi
      • Harvey Nichols Knightsbridge - 0.54 mi
      • Knightsbridge Tube - 0.55 mi
      • Sloane Square - 0.58 mi
      • 22 Hyde Park Gate - 0.61 mi
      • Gloucester Road - 0.61 mi
      • Kings Road - 0.62 mi
      • Italian Cultural Institute - 0.77 mi
      • Chelsea Physic Garden - 0.77 mi
      • Bluebird The Kings Road Gastrodrome - 0.80 mi
      • Chelsea Flower Show - 0.80 mi
      • Julian Simon Fine Art - 0.82 mi
      • Hyde Park Corner - 0.86 mi
      • Wellington Arch - 0.86 mi

The Franklin Hotel - Starhotels Collezione

24 Egerton Gardens, London, England, SW3 2DB, United Kingdom