Park Plaza London Riverbank
18 Albert Embankment, London, England, SE1 7TJ, United Kingdom
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18 Albert Embankment, London, England, SE1 7TJ, United Kingdom
Free Wi-Fi, a restaurant serving sushi and seafood, a fitness center and an excellent location from which to explore the iconic sights of the city are offered by the Park Plaza London Riverbank. Free Wi-Fi, flat-panel TVs, DVD players, minibars, desks, laptop safes and coffeemakers are standard in all 394 non-smoking rooms of the high-rise Park Plaza. Some rooms have views of the Thames. A pan-Asian menu is offered in the hotel restaurant, and breakfast is served in the club lounge. Stick to your exercise routine in the fitness room and visit the business center to keep up with work. Ask the concierge for theater and dining recommendations, and make use the childcare service. A night in is also a great option, especially with 24-hour room service and a free DVD library in the lobby. The London Eye, London Sea Life Aquarium, London Dungeon, Elizabeth Tower, Big Ben, The Houses of Parliament, Westminster Abbey and the National Theatre are all within one mile. Vauxhall underground station is less than a half-mile away and Heathrow Airport is 18 miles away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Fitness Center or Spa
  • Accessible
  • No Smoking Rooms/Facilities
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Newspapers
  • Indoor Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Sauna
  • Tour Desk
  • VIP Room Facilities
  • Air Conditioning
  • Babysitting/Child Services
  • Bar
  • Car Rental Desk
  • Concierge Service
  • Currency Exchange
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Family room
  • Dry cleaning
  • Soundproof rooms
  • Non-smoking throughout
  • ATM/cash machine on site
  • Breakfast in the room
  • Bridal suite
  • Heating
  • Fax/photocopying
  • Ticket service
  • Luggage storage
  • Indoor pool (all year)
  • Special diet menus (on request)
  • Wheelchair accessible
  • Daily maid service
  • WiFi everywhere
  • Heated pool
  • Daily Housekeeping
  • WiFi available in all areas
  • Kid meals
  • Toilet with grab rails
  • Higher level toilet
  • Lower bathroom sink
  • Emergency cord in bathroom
  • Tickets to attractions or shows
  • Auditory guidance
  • Fitness
  • Breakfast options
Click here to leave your opinion >>
stayed in June, 2019
Guest Score 4.2 out of 10
Disappointing
terrible breakfast - stone cold food, over-crowded dining room, no service, tables not clean. Mold in shower cubicle, curtain hanging down, carpet not clean
stayed in June, 2019
Guest Score 9.6 out of 10
Exceptional
Nice place, brilliantly comfy beds only a few issues
One of three station at reception unmanned upon arrival so delayed, totally unnecessary long-winded check-in, long line for bags single staff member; showers nightmare, no instructions hot/cold etc and had to be careful not to scald yourself, not really fit for purpose in such a hotel; breakfast in main restaurant good though no fried eggs, Sunday too busy so below ground additional very hot restaurant utilised and not as good service or as clean.
stayed in June, 2019
Guest Score 5.8 out of 10
Okay
Loved the view from the room as we booked executive room. The meal was lovely
When we arrived at 2.20pm our room wasn’t ready despite it says that entry is from 2pm! The receptionist asked us to come back at 3pm as the housekeeping was still cleaning our room. When we got in the room the cleanliness was very doubtful. There was a chewing gum left in the bath on the soap disposal there was black hair left on the puff and I found hair in the fridge. As you can image my first and last time at that hotel
stayed in June, 2019
Guest Score 5 out of 10
Fair
Breakfast staff were pleasant and polite however the food selection was average at best. Staff throughout the hotel were unhelpful.
Room cleaning service was exceptionally late on the first day and on my second day the room was not serviced at all despite the room being vacant all day. When I reported it to the manager at 11.30pm he was completely uninterested and unhelpful.
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
Location was excellent with a short walk to most sights. Staff were efficient. Music in the bar was very good. The food ordered was excellent but somewhat overpriced
No view. Window was at floor level and only about 500mm high.
stayed in June, 2019
Guest Score 5.8 out of 10
Okay
The location
Housekeeping and reception staff were useless, room wasn’t cleaned for the duration of our stay, we had to collect towels at 12.15am because our room still hadn’t been made up since we left at 3pm in the afternoon. Very disappointed with the service for the amount we paid for it.
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
Friendly staff & freshness of the facilities. Used the pool & steam room facilities which were very good.
The bar was closed for refurbishment.
stayed in June, 2019
Guest Score 7.9 out of 10
Good
Excellent room and views amazing
Attitude of reception staff rude on departure did not look happy to serve us.
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
The view was terrible we had our curtains shut all the time and the bed linen was dirty
stayed in June, 2019
Guest Score 5.4 out of 10
Fair
The location was pretty good. Within easy walking distance to the London Eye, restaurants, and other attractions. One of our kids got sick in the room and the cleaning staff were very helpful. The concierge was also helpful; made some very good recommendations.
Our check-in process was terrible. We were given the wrong room, twice! I had to return to reception two times until we finally got the room we paid for (1 bed with pull-out sofa couch). After the 45 minute ordeal, the front staff were fairly nonchalant about the run-around. They gave a half-hearted apology, but by then I was over the whole situation. It was an overall very weird experience. I've never been treated so poorly at a hotel at check-in. Also, we ordered room service, and surprise, they got my order wrong. And lastly, as we stored the sofa bed, there was trash, to include an actual chicken bone from someone's dinner, under the couch.
stayed in June, 2019
Guest Score 5 out of 10
Fair
The location and price if I had been charged according to the booking price.
There was mold in the shower on the ceiling and all along the grout. The hotel overcharged my credit card after checkout, attempted to correct by charging me again for a higher amount. I am yet to receive a response from the hotel. Not happy!
stayed in June, 2019
Guest Score 7.1 out of 10
Good
Concierge service
Check-in/check-out service.
stayed in June, 2019
Guest Score 7.5 out of 10
Good
Easy check in process Professional staff
Foyer /Reception area was much too dark ( so dark I could barely see to fill out forms Thé café area was closed before 12 noon on Sunday. We arrived early and would have liked to sit down to a coffee/brunch but nothing there!!!!!!
stayed in June, 2019
Guest Score 4.6 out of 10
Disappointing
Nothing
Bad customer service. I also informed them in advance that I booked for our first marriage anniversary but they did nothing for this.
stayed in June, 2019
Guest Score 5.4 out of 10
Fair
The bar was vert nice, the view also
The rooms were not clean as expected the towels weren't changed - taken more than 1h to receive them Only 2 elevators for 500 rooms (more than 10min on mornings) Very poor experience at the check-out. at less 10 min from the closest tube
stayed in June, 2019
Guest Score 8.3 out of 10
Very Good
Room was fab and I loved the elemis products in the bathroom.
the tables for the breakfast were very low and I had to ask for my tea 3 times.
stayed in June, 2019
Guest Score 7.1 out of 10
Good
Nice setting, close to public transport.
Overpriced for what it was - a room.
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
Room was clean and comfortable bed and clean bathroom
WiFi connection could be better
stayed in June, 2019
Guest Score 3.8 out of 10
Poor
Room was okay
We had made a block booking of three months ahead for a group of 10 to get a good rate at the hotel charged several of my friends the full rack rate for that day
stayed in June, 2019
Guest Score 9.6 out of 10
Exceptional
If you don't leave a deposit at your check-in, you cannot use the minibar(it's blocked). I didn't like this.
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Area information

    Airports Show all on map »

    • London City Airport - 7.62 mi
    • London Biggin Hill - 12.94 mi
    • Northolt - 13.44 mi
    • Heathrow Airport - 14.65 mi
    • Gatwick Airport - 23.92 mi
    • Luton Airport - 28.49 mi
    • Rochester - 28.61 mi
    • Stansted Airport - 31.18 mi
    • Farnborough - 31.92 mi
    • Blackbushe - 33.36 mi
    • London Southend Airport - 35.56 mi

    Transport

      Train stations Show all on map »
      • Vauxhall - 0.37 mi
      • Vauxhall Station - 0.43 mi
      • Pimlico - 0.52 mi
      • Lambeth North - 0.65 mi
      • Lambert North Tube Station - 0.67 mi
      • Kennington - 0.72 mi
      • St. James's Park - 0.77 mi
      • Oval - 0.77 mi
      • Oval metro station - 0.77 mi

    Museums

      Art Galleries Show all on map »
      • Imperial War Museum - 0.45 mi
      • Museum of Garden History - 0.45 mi
      • Florence Nightingale Museum - 0.63 mi
      • Imperial War Museum - 0.65 mi
      • Imperial War Museum - 0.65 mi

    Hospitals

      Hospitals Show all on map »
      • St. Thomas Hospital - 0.53 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • London Aquarium - 0.73 mi

    Other attractions

      Monuments and Landmarks Show all on map »
      • Lambeth Bridge - 0.21 mi
      • Vauxhall Bridge - 0.37 mi
      • Houses of Parliament - 0.65 mi
      • Parliament Square - 0.67 mi
      • Westminster Abbey - 0.69 mi
      • Big Ben - 0.69 mi
      Historical Buildings Show all on map »
      • Lambeth Palace - 0.29 mi
      • Westminster Cathedral - 0.76 mi
      Famous Streets Show all on map »
      • Smith Square - 0.39 mi
      Rivers and Lakes Show all on map »
      • Regents Canal - 0.62 mi
      Theatres Show all on map »
      • London County Hall - 0.66 mi
      • Westminster Central Hall - 0.70 mi
      Things to do Show all on map »
      • Queen Elizabeth II Conference Centre - 0.68 mi
      National Parks Show all on map »
      • St James' Park - 0.75 mi
      Other Show all on map »
      • Turner Art Prize Exposition - 0.23 mi
      • Pimlico - 0.54 mi
      • Vincent Square Westminster - 0.59 mi
      • Brit Oval - 0.61 mi
      • The Oval - 0.62 mi
      • Cleaver Square - 0.62 mi
      • The Oval Cricket Ground - 0.62 mi
      • Patricia Kleinman - 0.62 mi
      • Lambeth North - 0.66 mi
      • Westminster - 0.68 mi
      • Southall - 0.72 mi
      • Kennington - 0.72 mi
      • Cardinal Place - 0.75 mi
      • Lower Marsh South Bank Market - 0.76 mi
      • New Covent Garden Market - 0.76 mi
      • Dali Universe - 0.77 mi
      • Tibetan Peace Garden - 0.78 mi
      • British Airways London Eye - 0.79 mi
      • The Cenotaph - 0.79 mi
      • Cenotaph - 0.79 mi

Park Plaza London Riverbank

18 Albert Embankment, London, England, SE1 7TJ, United Kingdom