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Room
Room
Address
18 Albert Embankment, London, England, SE1 7TJ, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Fitness Center or Spa
- Accessible
- No Smoking Rooms/Facilities
- Restaurant
- Laundry
- Meeting/Banquet Facilities
- Newspapers
- Indoor Swimming Pool
- Room Service
- Safety Deposit Box
- Sauna
- Tour Desk
- VIP Room Facilities
- Air Conditioning
- Babysitting/Child Services
- Bar
- Car Rental Desk
- Concierge Service
- Currency Exchange
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Family room
- Dry cleaning
- Soundproof rooms
- Non-smoking throughout
- ATM/cash machine on site
- Breakfast in the room
- Bridal suite
- Heating
- Fax/photocopying
- Ticket service
- Luggage storage
- Indoor pool (all year)
- Special diet menus (on request)
- Wheelchair accessible
- Daily maid service
- WiFi everywhere
- Heated pool
- Daily Housekeeping
- WiFi available in all areas
- Kid meals
- Toilet with grab rails
- Higher level toilet
- Lower bathroom sink
- Emergency cord in bathroom
- Tickets to attractions or shows
- Auditory guidance
- Fitness
- Breakfast options
Airports Show all on map »
- London City Airport - 7.62 mi
- London Biggin Hill - 12.94 mi
- Northolt - 13.44 mi
- Heathrow Airport - 14.65 mi
- Gatwick Airport - 23.92 mi
- Luton Airport - 28.49 mi
- Rochester - 28.61 mi
- Stansted Airport - 31.18 mi
- Farnborough - 31.92 mi
- Blackbushe - 33.36 mi
- London Southend Airport - 35.56 mi
Museums
- Imperial War Museum - 0.45 mi
- Museum of Garden History - 0.45 mi
- Florence Nightingale Museum - 0.63 mi
- Imperial War Museum - 0.65 mi
- Imperial War Museum - 0.65 mi
Click here to leave your opinion >>
Unhappy (family with young children)
stayed in June, 2019
Guest Score 4.2 out of 10
Disappointing
terrible breakfast - stone cold food, over-crowded dining room, no service, tables not clean.
Mold in shower cubicle, curtain hanging down, carpet not clean
John (family with young children)
stayed in June, 2019
Guest Score 9.6 out of 10
Exceptional
Nice place, brilliantly comfy beds only a few issues
One of three station at reception unmanned upon arrival so delayed, totally unnecessary long-winded check-in, long line for bags single staff member; showers nightmare, no instructions hot/cold etc and had to be careful not to scald yourself, not really fit for purpose in such a hotel; breakfast in main restaurant good though no fried eggs, Sunday too busy so below ground additional very hot restaurant utilised and not as good service or as clean.
Channing (solo traveller)
stayed in June, 2019
Guest Score 5.8 out of 10
Okay
Loved the view from the room as we booked executive room. The meal was lovely
When we arrived at 2.20pm our room wasn’t ready despite it says that entry is from 2pm! The receptionist asked us to come back at 3pm as the housekeeping was still cleaning our room. When we got in the room the cleanliness was very doubtful. There was a chewing gum left in the bath on the soap disposal there was black hair left on the puff and I found hair in the fridge. As you can image my first and last time at that hotel
Brennon (young couple)
stayed in June, 2019
Guest Score 5 out of 10
Fair
Breakfast staff were pleasant and polite however the food selection was average at best. Staff throughout the hotel were unhelpful.
Room cleaning service was exceptionally late on the first day and on my second day the room was not serviced at all despite the room being vacant all day. When I reported it to the manager at 11.30pm he was completely uninterested and unhelpful.
Kevin (young couple)
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
Location was excellent with a short walk to most sights. Staff were efficient. Music in the bar was very good. The food ordered was excellent but somewhat overpriced
No view. Window was at floor level and only about 500mm high.
Kelly (young couple)
stayed in June, 2019
Guest Score 5.8 out of 10
Okay
The location
Housekeeping and reception staff were useless, room wasn’t cleaned for the duration of our stay, we had to collect towels at 12.15am because our room still hadn’t been made up since we left at 3pm in the afternoon. Very disappointed with the service for the amount we paid for it.
Tom (review category group of friends)
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
Friendly staff & freshness of the facilities. Used the pool & steam room facilities which were very good.
The bar was closed for refurbishment.
Roger (young couple)
stayed in June, 2019
Guest Score 7.9 out of 10
Good
Excellent room and views amazing
Attitude of reception staff rude on departure did not look happy to serve us.
Alan (young couple)
stayed in June, 2019
Guest Score 8.8 out of 10
Excellent
The view was terrible we had our curtains shut all the time and the bed linen was dirty
Joseph (family with young children)
stayed in June, 2019
Guest Score 5.4 out of 10
Fair
The location was pretty good. Within easy walking distance to the London Eye, restaurants, and other attractions. One of our kids got sick in the room and the cleaning staff were very helpful. The concierge was also helpful; made some very good recommendations.
Our check-in process was terrible. We were given the wrong room, twice! I had to return to reception two times until we finally got the room we paid for (1 bed with pull-out sofa couch). After the 45 minute ordeal, the front staff were fairly nonchalant about the run-around. They gave a half-hearted apology, but by then I was over the whole situation. It was an overall very weird experience. I've never been treated so poorly at a hotel at check-in.
Also, we ordered room service, and surprise, they got my order wrong. And lastly, as we stored the sofa bed, there was trash, to include an actual chicken bone from someone's dinner, under the couch.
Rona (family with young children)
stayed in June, 2019
Guest Score 5 out of 10
Fair
The location and price if I had been charged according to the booking price.
There was mold in the shower on the ceiling and all along the grout. The hotel overcharged my credit card after checkout, attempted to correct by charging me again for a higher amount. I am yet to receive a response from the hotel. Not happy!
Florin (family with young children)
stayed in June, 2019
Guest Score 7.1 out of 10
Good
Concierge service
Check-in/check-out service.
Aikaterene (young couple)
stayed in June, 2019
Guest Score 7.5 out of 10
Good
Easy check in process
Professional staff
Foyer /Reception area was much too dark ( so dark I could barely see to fill out forms
Thé café area was closed before 12 noon on Sunday. We arrived early and would have liked to sit down to a coffee/brunch but nothing there!!!!!!
Naif (young couple)
stayed in June, 2019
Guest Score 4.6 out of 10
Disappointing
Nothing
Bad customer service. I also informed them in advance that I booked for our first marriage anniversary but they did nothing for this.
Alex (young couple)
stayed in June, 2019
Guest Score 5.4 out of 10
Fair
The bar was vert nice, the view also
The rooms were not clean as expected
the towels weren't changed - taken more than 1h to receive them
Only 2 elevators for 500 rooms (more than 10min on mornings)
Very poor experience at the check-out.
at less 10 min from the closest tube
Slice (young couple)
stayed in June, 2019
Guest Score 8.3 out of 10
Very Good
Room was fab and I loved the elemis products in the bathroom.
the tables for the breakfast were very low and I had to ask for my tea 3 times.
Maggie (review category group of friends)
stayed in June, 2019
Guest Score 7.1 out of 10
Good
Nice setting, close to public transport.
Overpriced for what it was - a room.
Satumari (solo traveller)
stayed in June, 2019
Guest Score 9.2 out of 10
Wonderful
Room was clean and comfortable bed and clean bathroom
WiFi connection could be better
Judy (review category group of friends)
stayed in June, 2019
Guest Score 3.8 out of 10
Poor
Room was okay
We had made a block booking of three months ahead for a group of 10 to get a good rate at the hotel charged several of my friends the full rack rate for that day
Andreea (family with young children)
stayed in June, 2019
Guest Score 9.6 out of 10
Exceptional
If you don't leave a deposit at your check-in, you cannot use the minibar(it's blocked). I didn't like this.
Thank you for your information!
Area information
- London City Airport - 7.62 mi
- London Biggin Hill - 12.94 mi
- Northolt - 13.44 mi
- Heathrow Airport - 14.65 mi
- Gatwick Airport - 23.92 mi
- Luton Airport - 28.49 mi
- Rochester - 28.61 mi
- Stansted Airport - 31.18 mi
- Farnborough - 31.92 mi
- Blackbushe - 33.36 mi
- London Southend Airport - 35.56 mi
- Vauxhall - 0.37 mi
- Vauxhall Station - 0.43 mi
- Pimlico - 0.52 mi
- Lambeth North - 0.65 mi
- Lambert North Tube Station - 0.67 mi
- Kennington - 0.72 mi
- St. James's Park - 0.77 mi
- Oval - 0.77 mi
- Oval metro station - 0.77 mi
- Imperial War Museum - 0.45 mi
- Museum of Garden History - 0.45 mi
- Florence Nightingale Museum - 0.63 mi
- Imperial War Museum - 0.65 mi
- Imperial War Museum - 0.65 mi
- St. Thomas Hospital - 0.53 mi
- London Aquarium - 0.73 mi
- Lambeth Bridge - 0.21 mi
- Vauxhall Bridge - 0.37 mi
- Houses of Parliament - 0.65 mi
- Parliament Square - 0.67 mi
- Westminster Abbey - 0.69 mi
- Big Ben - 0.69 mi
- Lambeth Palace - 0.29 mi
- Westminster Cathedral - 0.76 mi
- Smith Square - 0.39 mi
- Regents Canal - 0.62 mi
- London County Hall - 0.66 mi
- Westminster Central Hall - 0.70 mi
- Queen Elizabeth II Conference Centre - 0.68 mi
- St James' Park - 0.75 mi
- Turner Art Prize Exposition - 0.23 mi
- Pimlico - 0.54 mi
- Vincent Square Westminster - 0.59 mi
- Brit Oval - 0.61 mi
- The Oval - 0.62 mi
- Cleaver Square - 0.62 mi
- The Oval Cricket Ground - 0.62 mi
- Patricia Kleinman - 0.62 mi
- Lambeth North - 0.66 mi
- Westminster - 0.68 mi
- Southall - 0.72 mi
- Kennington - 0.72 mi
- Cardinal Place - 0.75 mi
- Lower Marsh South Bank Market - 0.76 mi
- New Covent Garden Market - 0.76 mi
- Dali Universe - 0.77 mi
- Tibetan Peace Garden - 0.78 mi
- British Airways London Eye - 0.79 mi
- The Cenotaph - 0.79 mi
- Cenotaph - 0.79 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Museums
Art Galleries Show all on map »
Hospitals
Hospitals Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
Monuments and Landmarks Show all on map »
Historical Buildings Show all on map »
Famous Streets Show all on map »
Rivers and Lakes Show all on map »
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Things to do Show all on map »
National Parks Show all on map »
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Park Plaza London Riverbank
18 Albert Embankment, London, England, SE1 7TJ, United Kingdom