The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom
View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
21 Piccadilly, London, England, W1J 0BH, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Squash
- Private check-in/check-out
- Shared lounge/TV area
- indoor pool
- Concierge services
- Family Rooms
- Free Wi-Fi
- Heated pool
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Board games/puzzles
- Wine/champagne
- Pet basket
- Pet bowls
- Outdoor furniture
- Fitness classes
- Personal trainer
- Kids' pool
- Bike tours
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- Electronic room key
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Tour services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Kid-friendly dining

















































Click here to leave your opinion >>
Kevin (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
We got an upgrade to a suite with rose petals and swans on the bed with fruit, chocolates and wine. As someone with terminal cancer I was over the moon by the service.
Huseyin E. (Couple)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Good location
1- The room was smelling awful. it was the smell of dampness. i really had difficulty to breath and sleep. and cough all night!
2- When i checked in, i asked a room looking to the street and they said me yes. but it was a view of white roof, nothing to see anything
3- air condition was horrible. noise and dirty.
4- the sinkhole was not working.
5- i always travel and this was the worst experience of my life. i am still sick because of this hotel!!!
Demir (Group Traveler)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Excellent location
Khaled (Solo Traveler)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
The location. Nothing else.
My recent stay at The Dilly was deeply disappointing and far below what one would expect from a hotel of its reputation and price point.
The rooms were in terrible condition. The furniture was visibly scratched and worn, giving the space a neglected, run-down feel. The carpets looked dirty and poorly maintained, which made the entire room feel unhygienic. Basic amenities were either missing or shockingly minimal. Overall, the room felt outdated, tired, and nowhere near the standard advertised. The bathroom smelled terrible, like sewage, and it was cleaned properly. The bathrobes had insects in them. Disgusting.
While most of the staff were polite and helpful, there were a few whose behavior was unacceptable. I encountered attitude that was openly dismissive and unnecessarily rude. At one point, the interaction crossed into what felt like blatantly discriminatory treatment. No guest should ever feel uncomfortable or disrespected in a hotel they are paying to stay in.
The inconsistency between friendly staff and those displaying such poor conduct only made the experience more frustrating.
For the price charged, this hotel does not deliver quality, comfort, or professionalism. Avoid at all costs.
Edwin (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
They treat you like royalty and the concierge manager, Selim Atias, makes you feel like you are family. The upgraded room was perfect. The staff everywhere are helpful and wonderful. The Doorman, Paul, is so knowledgeable and helpful. I have stayed at The Dilly Hotel several times now, and each time we are treated even better, and we have always from the first time been treated like we are their best customers ever. We will return knowing they always do a great job!
There is a little remodeling going on but we know that when it is finished we will look forward to it even more. The remodel didn’t create any issue, but was just something to know. The service at every level more than made up for their ongoing upgrades!!
Lindsey (Family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
The staff were fabulous we loved them. The pool area was excellent.
Construction ongoing so the lobby was closed and breakfast was in a temporary location. The front desk was difficult to contact from the room. Tv was not working.
Tracey (Couple)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
They did an amazing job of celebrating my husbands birthday with gifts in the room.
The staff were really nice and friendly
The bar was very small due to the refurbishment but that was to be expected.
Ed (Solo Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
Location is great
It’s under remodeling and it’s needing updating badly. Staff was outstanding. Would stay there again after the renovation
Asma (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Location, very comfortable bed and belows
Very old furniture and would benefit from refurbishment
Lesli (Group Traveler)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Property was under renovation, so rooms needed a refresh
The location was great!
Hannah (Family with young children)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Wonderful staff, hotel was very clean and enjoyable breakfast
El K. (Couple)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Location
Good breakfast
Customer service
Very old
Many things not working and need to raise it to be fixed .
James (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Location
Very dated, rude manager and rooms were extremely dated. Tv didn’t work and air conditioning was like a heater so we had to sleep with no duvet.
James (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Location Is the only good thing
Air con is more like a heater
Elisabet (Couple)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
The hotel is very well located near to many restaurants, bars and shops. A underground station is also close by. The room was big and the bed was extremely comfy. The breakfast was excellent with a lot of options. At last but not least the staff was wonderful and took the experience to another level. Special thanks to Nelisa who left us a welcome note in the room. Even though the hotel is being renovated it didn´t affect our stay.
There was nothing I didn´t like.
David (Couple)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Lovely room which had a wonderful welcome surprise
Don't send out an email asking how was our stay before we had even checked in. A little optimistic from Customer relations!!
Dhwani (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Location is good.
Room given to us had drainage issues in shower so shifted us to another room but that room was horrible not proper lightning, not enough plug points, temperature control was not working room was so hot that had to request fan but still it was suffocating. I did call again at front desk to shift back to original room but person at desk was so rude that told you can’t shift back as that room is out of order now. Had really bad experience and service was terrible and front desk staff was rude and nasty.
Warren (Couple)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Great location. Friendly staff.
Under renovation. Various parts of the rooms/layout need to be updated (non-functioning toilet, lack of plugs throughout room, lift + stairs required to access rooms)
Michael (Couple)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Breakfast was great, location was really good as we were going to the theatre. Staff were helpful
Mini bar could have had some more water stocked in, for the price you'd expect minimal things like this to be fair
Mike (Couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Staff helpful and room upgrade much appreciated. Doorman (ex RAF) was particularly helpful. Good location
No bedside reading lamps
Thank you for your information!
Area information
- London City Airport - 8.20 mi
- Northolt - 12.48 mi
- Heathrow Airport - 14.16 mi
- London Biggin Hill - 14.33 mi
- Gatwick Airport - 25.08 mi
- Luton Airport - 27.11 mi
- Rochester - 29.63 mi
- Stansted Airport - 30.44 mi
- Farnborough - 31.96 mi
- Blackbushe - 33.22 mi
- London Southend Airport - 36.01 mi
- Royal Academy of Art - 693 f
- Tryon & Swan Gallery - 0.22 mi
- Waddington Galleries - 0.22 mi
- Browse & Darby Gallery - 0.26 mi
- Institute of Contemporary Arts - 0.29 mi
- Cinch Gallery - 0.31 mi
- Agnews Gallery - 0.32 mi
- Fine Art Society - 0.33 mi
- The Casino at the Empire - 0.25 mi
- Green Park - 0.32 mi
- Leicester Square - 0.37 mi
- St. Jamess Church - 299 f
- Carlton House Terrace - 0.28 mi
- Clarence House - 0.32 mi
- St. James's Palace - 0.36 mi
- Statue of Eros - 484 f
- Piccadilly Circus - 532 f
- Trafalgar Square - 0.35 mi
- Charles I Statue - 0.37 mi
- Criterion Theatre - 493 f
- Piccadilly Theatre - 518 f
- The Other Cinema - 999 f
- Prince of Wales Theatre - 1,015 f
- Comedy Theatre - 0.20 mi
- Gielgud Theater - 0.21 mi
- Queen's Theatre - 0.23 mi
- Her Majesty's Theatre - 0.23 mi
- Haymarket Theatre Royal - 0.23 mi
- Lyric Theatre - 0.29 mi
- Palace Theatre - 0.29 mi
- Prince Edward Theatre - 0.34 mi
- Apollo - 868 f
- Gielgud - 0.29 mi
- London Palladium - 0.36 mi
- Shaftesbury Avenue - 0.26 mi
- Carnaby Street - 0.29 mi
- Wardour Street - 0.34 mi
- Old Compton Street - 0.34 mi
- Palm Beach Casino - 0.31 mi
- The Mall London - 0.36 mi
- Pepsi Trocadero - 643 f
- Savile Row - 864 f
- Burlington Arcade - 909 f
- London Trocadero - 948 f
- Haymarket - London - 956 f
- Chinatown London - 0.24 mi
- London String Of Pearls - 0.26 mi
- Berwick Street Market - 0.26 mi
- Royal Institution of Great Britain - 0.27 mi
- Hamleys Toy Store - 0.29 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Attractions/Entertainment
Casinos Show all on map »
Transport
Train stations Show all on map »
Other attractions
Historical Buildings Show all on map »
Monuments and Landmarks Show all on map »
Theatres Show all on map »
Things to do Show all on map »
Famous Streets Show all on map »
Beaches Show all on map »
Shopping Center Show all on map »
Other Show all on map »
The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom