The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom
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Room
Room
Address
21 Piccadilly, London, England, W1J 0BH, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Squash
- Private check-in/check-out
- Shared lounge/TV area
- indoor pool
- Concierge services
- Family Rooms
- Free Wi-Fi
- Heated pool
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Board games/puzzles
- Wine/champagne
- Pet basket
- Pet bowls
- Outdoor furniture
- Fitness classes
- Personal trainer
- Kids' pool
- Bike tours
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- Electronic room key
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Tour services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Kid-friendly dining

















































Click here to leave your opinion >>
Matt (family with young children)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Rosie (young couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Fantastic staff, beautiful hotel and a perfect location.
They went above and beyond for my husbands birthday it was just lovely!!
Nothing
Andrea (young couple)
stayed in March, 2026
Guest Score 2 out of 10
Poor
Location
Room was shabby and needed a refresh. The room was incredibly hot, air conditioning not working and unable to open windows. Awful sleep. After complaining and being told a manager would call, I heard nothing from the hotel. Certainly not 5*
Nicholas (young couple)
stayed in March, 2026
Guest Score 3 out of 10
Poor
Hotel under a refurbishment. We were assured we would not be affected Quite the opposite the noise was terrible and there was a crane right outside our window. Lifts weren’t working properly and waited 20 mins on day of departure for one The executive room was poor quality and tired with a painted bath ! Main bar closed Hotel appears dirty in areas.
The whole experience
Garlick (group)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Excellent location, very friendly and helpful staff
Michael (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Samantha (group)
stayed in March, 2026
Guest Score 4 out of 10
Disappointing
The staff were lovely, decorated our room for my dads birthday & great location
Felt cold & run down
Kevin (young couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
We got an upgrade to a suite with rose petals and swans on the bed with fruit, chocolates and wine. As someone with terminal cancer I was over the moon by the service.
Michelle (group)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Clean friendly
Shame about the renovations while we were there
Laura (young couple)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Staff were attentive, the room was exceptional and clean, we got upgraded which was a lovely surprise and had fruit platter and chocolates on arrival.
It was a shame they where having work done when we stayed, so didn't get to use the main entrance or go to the terrace bar, however just means we will have to stay again to go these areas.
Julie (young couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Everything.
Nothing
Yann (family with young children)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Demir (group)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Excellent location
Lawrence (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Superb location
Huseyin (young couple)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Good location
1- The room was smelling awful. it was the smell of dampness. i really had difficulty to breath and sleep. and cough all night!
2- When i checked in, i asked a room looking to the street and they said me yes. but it was a view of white roof, nothing to see anything
3- air condition was horrible. noise and dirty.
4- the sinkhole was not working.
5- i always travel and this was the worst experience of my life. i am still sick because of this hotel!!!
Erin (family with young children)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
The location is amazing and the value for money a
Jerri (family with young children)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The location was brilliant. The welcome water and lolly for my daughter was an appreciated gesture.
The bed was comfy. Room spacious.
Bathroom had no hair dryer and was slightly dark.
Peter (family with young children)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Khaled (solo traveller)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
The location. Nothing else.
My recent stay at The Dilly was deeply disappointing and far below what one would expect from a hotel of its reputation and price point.
The rooms were in terrible condition. The furniture was visibly scratched and worn, giving the space a neglected, run-down feel. The carpets looked dirty and poorly maintained, which made the entire room feel unhygienic. Basic amenities were either missing or shockingly minimal. Overall, the room felt outdated, tired, and nowhere near the standard advertised. The bathroom smelled terrible, like sewage, and it was cleaned properly. The bathrobes had insects in them. Disgusting.
While most of the staff were polite and helpful, there were a few whose behavior was unacceptable. I encountered attitude that was openly dismissive and unnecessarily rude. At one point, the interaction crossed into what felt like blatantly discriminatory treatment. No guest should ever feel uncomfortable or disrespected in a hotel they are paying to stay in.
The inconsistency between friendly staff and those displaying such poor conduct only made the experience more frustrating.
For the price charged, this hotel does not deliver quality, comfort, or professionalism. Avoid at all costs.
Emine (solo traveller)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Everything was really fine. At night I woke up freezing in the bed. I called the reception and a heater was sent to my room in 10 minutes which was really great.
I have only one complaint about the breakfast, it would be great if you could add smoked Turkey, chicken for the guests who cannot eat bacon. On the other hand egg menu was also so limited. In January I had stayed in Royal Garden Hotel, the were offering sunny side eggs or omlette without charging additional fee.
Thank you for your information!
Area information
- London City Airport - 8.20 mi
- Northolt - 12.48 mi
- Heathrow Airport - 14.16 mi
- London Biggin Hill - 14.33 mi
- Gatwick Airport - 25.08 mi
- Luton Airport - 27.11 mi
- Rochester - 29.63 mi
- Stansted Airport - 30.44 mi
- Farnborough - 31.96 mi
- Blackbushe - 33.22 mi
- London Southend Airport - 36.01 mi
- Royal Academy of Art - 693 f
- Tryon & Swan Gallery - 0.22 mi
- Waddington Galleries - 0.22 mi
- Browse & Darby Gallery - 0.26 mi
- Institute of Contemporary Arts - 0.29 mi
- Cinch Gallery - 0.31 mi
- Agnews Gallery - 0.32 mi
- Fine Art Society - 0.33 mi
- The Casino at the Empire - 0.25 mi
- Green Park - 0.32 mi
- Leicester Square - 0.37 mi
- St. Jamess Church - 299 f
- Carlton House Terrace - 0.28 mi
- Clarence House - 0.32 mi
- St. James's Palace - 0.36 mi
- Statue of Eros - 484 f
- Piccadilly Circus - 532 f
- Trafalgar Square - 0.35 mi
- Charles I Statue - 0.37 mi
- Criterion Theatre - 493 f
- Piccadilly Theatre - 518 f
- The Other Cinema - 999 f
- Prince of Wales Theatre - 1,015 f
- Comedy Theatre - 0.20 mi
- Gielgud Theater - 0.21 mi
- Queen's Theatre - 0.23 mi
- Her Majesty's Theatre - 0.23 mi
- Haymarket Theatre Royal - 0.23 mi
- Lyric Theatre - 0.29 mi
- Palace Theatre - 0.29 mi
- Prince Edward Theatre - 0.34 mi
- Apollo - 868 f
- Gielgud - 0.29 mi
- London Palladium - 0.36 mi
- Shaftesbury Avenue - 0.26 mi
- Carnaby Street - 0.29 mi
- Wardour Street - 0.34 mi
- Old Compton Street - 0.34 mi
- Palm Beach Casino - 0.31 mi
- The Mall London - 0.36 mi
- Pepsi Trocadero - 643 f
- Savile Row - 864 f
- Burlington Arcade - 909 f
- London Trocadero - 948 f
- Haymarket - London - 956 f
- Chinatown London - 0.24 mi
- London String Of Pearls - 0.26 mi
- Berwick Street Market - 0.26 mi
- Royal Institution of Great Britain - 0.27 mi
- Hamleys Toy Store - 0.29 mi
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The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom