The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom
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Room
Room
Address
21 Piccadilly, London, England, W1J 0BH, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Squash
- Private check-in/check-out
- Shared lounge/TV area
- indoor pool
- Concierge services
- Family Rooms
- Free Wi-Fi
- Heated pool
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Board games/puzzles
- Wine/champagne
- Pet basket
- Pet bowls
- Outdoor furniture
- Fitness classes
- Personal trainer
- Kids' pool
- Bike tours
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- Electronic room key
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Tour services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- London City Airport - 8.20 mi
- Northolt - 12.48 mi
- Heathrow Airport - 14.16 mi
- London Biggin Hill - 14.33 mi
- Gatwick Airport - 25.08 mi
- Luton Airport - 27.11 mi
- Rochester - 29.63 mi
- Stansted Airport - 30.44 mi
- Farnborough - 31.96 mi
- Blackbushe - 33.22 mi
- London Southend Airport - 36.01 mi
Museums
- Royal Academy of Art - 693 f
- Tryon & Swan Gallery - 0.22 mi
- Waddington Galleries - 0.22 mi
- Browse & Darby Gallery - 0.26 mi
- Institute of Contemporary Arts - 0.29 mi
- Cinch Gallery - 0.31 mi
- Agnews Gallery - 0.32 mi
- Fine Art Society - 0.33 mi
Click here to leave your opinion >>
Sheila (solo traveller)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
Prime location for shopping & theatre
Faded decor
Laura (group)
stayed in May, 2026
Guest Score 7 out of 10
Good
The welcome from the staff and the little touches put in the room were very gratefully received!
The rooms are a bit dated and certainly not very sound-proof, and obviously the reception is undergoing renovations at the moment.
Paula (solo traveller)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Very friendly, welcoming staff. Fabulous environment, Very comfortable room and the staff had decorated it for my birthday and provided a bottle of wine and some sweet treats which made me feel very special.
Nothing!
Paul (young couple)
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
Great customer care team, who made our trip very special. Great location, easy access from Heathrow and right in the heart of the city.
The hotel is undergoing renovation so lounge area off reception is not available. Some construction noise etc around 8th floor.
Karen (solo traveller)
stayed in May, 2026
Guest Score 5 out of 10
Fair
Location
I asked for a quiet room, there was a water tank above my room which was really noisy all night. Tv didn’t work. Sauna and gym need updating
Ronald (solo traveller)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The location is exceptional
Old furniture, ancient carpet
Sabrina (review category business travellers)
stayed in May, 2026
Guest Score 3 out of 10
Poor
The hotel staff is very nice, polite and kind. Great location.
This hotel is advertised as a 4-star property, but in reality it felt closer to a 2-star experience. The rooms had a dusty, musty odor, and the rooms had no proper ventilation, which made the smell even worse. The carpets were stained, the furniture was outdated, and overall cleanliness was disappointing.
One of the most frustrating parts was the lack of a proper phone system. There was no landline in the room to contact the lobby — instead, guests were expected to scan a WhatsApp QR code for communication. The only phone present was oddly located in the bathroom and seemed more decorative than functional.
To make matters worse, the fire alarm went off repeatedly during our stay, including once in the middle of the night, waking guests up in panic. In an emergency situation, not having a direct phone line to the front desk felt unacceptable.
That said, the lobby staff was pleasant and welcoming, and guest service at the front desk was one of the few positive parts of the stay.
Overall, this hotel did not meet the standards expected of a 4-star property in terms of cleanliness, comfort, and overall upkeep.
Rouzios (young couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Location fantastic! The room was lovely and spacious, with comfy beds, although the bedspread was a little small for the king-size bed. Concierges were very, very informative and helpful.
There was construction at the hotel, and we would have liked to have been informed before our stay.
Oliver (review category business travellers)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Great location
Power tool construction work was taking place in the next room, and the same wall that my bed was against, and still they booked the room to me. I asked to move, and whilst I moved I couldn’t even go to a lounge to chill, as this was also closed for construction.
Basically there’s no comfy spaces other than the rooms themselves. Book the Londoner instead until this hotel has finished renovations.
David (young couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Everything went well. Fabulous reception at check-in plus a room upgrade. Hotel is located adjacent to a venue we were visiting with friends that evening for a birthday celebration which continued in the `Piano' bar until late.
We thought the charge for breakfast was excessive.
Nikki (solo traveller)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Absolutly everything! There is nothing not to like, the staff are friendly and attentive for all your needs. We had a free room upgrade and the size of the room was amazing.king size bed, sofa and still lots of room. The ensuite has a powerful shower over the bath. Even though they are going through a huge refit at no point did we hear any noise or distruption. Our room was 236 and it was on the front, the windows give so much light and we cannot thank them enough for the welcome. We had chocolate, banners, dilly bear, sparking wine on arrival in our room which is another lovely touch. Thank you for making our 2nd anniversary great. This is the 3rd time staying at The Dilly and we will definatly be back again. The location is amazing, so central.
I havent got anything to say for this subject..there is nothing to dislike.
Sue (young couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
it was a special occasion and we had a lovely welcome as there was a lovely bottle of fizz in the room as well as decorations and a cake - the best
i think some areas are a bit tired but the conservatory for eating was amazing and made up for it
Carol (young couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Perfect position for Theatre and shopping.
Paul (solo traveller)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Hotel staff were great, and location is great. Has the ingredients for a lovely hotel. Rooms ok, perhaps a little tired.
There is a lot of building work happening. We stayed in room 220 and well before 9am on Saturday morning (8th May) the drilling and construction started. Really loud and directly outside our room, making it impossible to sleep. This was supposed to be a special occasion for our anniversay, but spoilt by all the construction noise and so early in the day!
Kimberley (solo traveller)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The staff were extremely friendly and welcoming. The bottle of wine and chocolates brought to our room courtesy of the hotel was a wonderful gesture and surprise. The doorman is a great asset to the hotel and very knowledgeable about the local history. Fantastic stay. Thank you.
Mikael (family with young children)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Lesley (young couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
Central location
No drawers in the room phone didn’t work
Andrew (solo traveller)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
David (young couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The location was perfect for the theatre district and Leicester Square. The hotel was excellent and the staff superb.
The staff made such an effort decorating our room for our anniversary
We do not have any negative comments
Jess (young couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Great location, room was so quiet for central London and it’s location. Great sized room modern bathroom and super comfortable bed. Lovely bar for late night drink. Great range of tasty breakfast and mid day check out calls for a lazy morning.
Extra special treats for my husbands birthday surprise which was a great surprise and Don very much looked after us too! Will come back and utilise the wellness area.
Nothing
Thank you for your information!
Area information
- London City Airport - 8.20 mi
- Northolt - 12.48 mi
- Heathrow Airport - 14.16 mi
- London Biggin Hill - 14.33 mi
- Gatwick Airport - 25.08 mi
- Luton Airport - 27.11 mi
- Rochester - 29.63 mi
- Stansted Airport - 30.44 mi
- Farnborough - 31.96 mi
- Blackbushe - 33.22 mi
- London Southend Airport - 36.01 mi
- Royal Academy of Art - 693 f
- Tryon & Swan Gallery - 0.22 mi
- Waddington Galleries - 0.22 mi
- Browse & Darby Gallery - 0.26 mi
- Institute of Contemporary Arts - 0.29 mi
- Cinch Gallery - 0.31 mi
- Agnews Gallery - 0.32 mi
- Fine Art Society - 0.33 mi
- The Casino at the Empire - 0.25 mi
- Green Park - 0.32 mi
- Leicester Square - 0.37 mi
- St. Jamess Church - 299 f
- Carlton House Terrace - 0.28 mi
- Clarence House - 0.32 mi
- St. James's Palace - 0.36 mi
- Statue of Eros - 484 f
- Piccadilly Circus - 532 f
- Trafalgar Square - 0.35 mi
- Charles I Statue - 0.37 mi
- Criterion Theatre - 493 f
- Piccadilly Theatre - 518 f
- The Other Cinema - 999 f
- Prince of Wales Theatre - 1,015 f
- Comedy Theatre - 0.20 mi
- Gielgud Theater - 0.21 mi
- Queen's Theatre - 0.23 mi
- Her Majesty's Theatre - 0.23 mi
- Haymarket Theatre Royal - 0.23 mi
- Lyric Theatre - 0.29 mi
- Palace Theatre - 0.29 mi
- Prince Edward Theatre - 0.34 mi
- Apollo - 868 f
- Gielgud - 0.29 mi
- London Palladium - 0.36 mi
- Shaftesbury Avenue - 0.26 mi
- Carnaby Street - 0.29 mi
- Wardour Street - 0.34 mi
- Old Compton Street - 0.34 mi
- Palm Beach Casino - 0.31 mi
- The Mall London - 0.36 mi
- Pepsi Trocadero - 643 f
- Savile Row - 864 f
- Burlington Arcade - 909 f
- London Trocadero - 948 f
- Haymarket - London - 956 f
- Chinatown London - 0.24 mi
- London String Of Pearls - 0.26 mi
- Berwick Street Market - 0.26 mi
- Royal Institution of Great Britain - 0.27 mi
- Hamleys Toy Store - 0.29 mi
Airports Show all on map »
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Art Galleries Show all on map »
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Transport
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The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom