The Dilly
21 Piccadilly, London, England, W1J 0BH, United Kingdom
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Address
21 Piccadilly, London, England, W1J 0BH, United Kingdom
The rooms of The Dilly feature private bathrooms with bathrobes and cozy slippers. Guests can enjoy free newspapers, a refrigerator, and 24-hour room service. The Dilly is just 10 minutes walk from the shops of Oxford Street and Bond Street, while Piccadilly Circus is less than a 5-minute walk. Leicester Square and Covent Garden are both within 10 minutes on foot. The Health Club at The Dilly has a steam room, and guests can exercise in the gym and on the squash courts. The Dilly also features a dance studio available for private hire or dance lessons. Tea is also served with child-friendly menus for the whole family to enjoy.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Swimming Pool
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Heating
  • Fax/photocopying
  • Squash
  • Private check-in/check-out
  • Shared lounge/TV area
  • indoor pool
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Heated pool
  • Restaurant(s)
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Board games/puzzles
  • Wine/champagne
  • Pet basket
  • Pet bowls
  • Outdoor furniture
  • Fitness classes
  • Personal trainer
  • Kids' pool
  • Bike tours
  • Key access
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Free face masks
  • Food delivery
  • Electronic room key
  • balcony/terrace
  • ATM or cash withdraw on site
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Spa services
  • Tour services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Kid-friendly dining
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The Dilly
Rates from View more information >>

Airports Show all on map »

  • London City Airport - 8.20 mi
  • Northolt - 12.48 mi
  • Heathrow Airport - 14.16 mi
  • London Biggin Hill - 14.33 mi
  • Gatwick Airport - 25.08 mi
  • Luton Airport - 27.11 mi
  • Rochester - 29.63 mi
  • Stansted Airport - 30.44 mi
  • Farnborough - 31.96 mi
  • Blackbushe - 33.22 mi
  • London Southend Airport - 36.01 mi

Museums

  • Royal Academy of Art - 693 f
  • Tryon & Swan Gallery - 0.22 mi
  • Waddington Galleries - 0.22 mi
  • Browse & Darby Gallery - 0.26 mi
  • Institute of Contemporary Arts - 0.29 mi
  • Cinch Gallery - 0.31 mi
  • Agnews Gallery - 0.32 mi
  • Fine Art Society - 0.33 mi
Click here to leave your opinion >>
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Overall feeling
A bit old
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Perfect location, close to the tube station. Great breakfast, nice big room… was a little dated, but they are in the process of updating the facilities
Nothing, everything was great
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Excellent location in central London with great connectivity. We stayed at The Dilly for 6 nights on a work trip and it was a great home in central London to come back to after a day of meetings and commuting. The breakfast was really great, offered in the glass covered Terrace on the second floor. I loved that we could start the day with a good breakfast and some newspapers/magazines to read to charge ourselves for the day ahead.
Nothing much not to like except the bed itself while not uncomfortable, it could have been more plush and luxurious at the price tag of the hotel.
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Location and staff are excellent
Old style room and room clean need more
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Staff was amazing, helpful, from bellboy to housekeeping Location was excellent, convenient Swimming pool was bonus for me, I was not expecting anything like that in the middle of London.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Beautiful property in an amazing location for theatre! Lovely staff who upgraded our room! Would definitely stay again!
stayed in May, 2026
Guest Score 3 out of 10
Poor
The hotel staff is very nice, polite and kind. Great location.
This hotel is advertised as a 4-star property, but in reality it felt closer to a 2-star experience. The rooms had a dusty, musty odor, and the rooms had no proper ventilation, which made the smell even worse. The carpets were stained, the furniture was outdated, and overall cleanliness was disappointing. One of the most frustrating parts was the lack of a proper phone system. There was no landline in the room to contact the lobby — instead, guests were expected to scan a WhatsApp QR code for communication. The only phone present was oddly located in the bathroom and seemed more decorative than functional. To make matters worse, the fire alarm went off repeatedly during our stay, including once in the middle of the night, waking guests up in panic. In an emergency situation, not having a direct phone line to the front desk felt unacceptable. That said, the lobby staff was pleasant and welcoming, and guest service at the front desk was one of the few positive parts of the stay. Overall, this hotel did not meet the standards expected of a 4-star property in terms of cleanliness, comfort, and overall upkeep.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Very friendly, welcoming staff. Fabulous environment, Very comfortable room and the staff had decorated it for my birthday and provided a bottle of wine and some sweet treats which made me feel very special.
Nothing!
stayed in May, 2026
Guest Score 7 out of 10
Good
Good location. Breakfast area comfortable.
Room is very old. Squeaking floor. Old furniture. Shower is very low, water pressure low, so quite hard to fit in especially for taller people to have good shower. Need some renovation.
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Location
Some room was very noisy from outside
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Great location at Picadilly circus. 2 min from underground, very easy if you come from Heathrow by Picadilly line. Big and comfortable room. pool and sauna were o.k after a long day, and rain outside... Staff was very helpful and kind! Wine and coffee in the room were great.
I prefer a shower over baths. .We were missing a business lounge or other place to work in the hotel.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Great easy location at Picadilly Line from Heathrow
The construction noise - we were told about it after we booked
stayed in May, 2026
Guest Score 3 out of 10
Poor
Location
Room was appalling
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
The location
During my stay at The Dilly with my wife, I had a very disappointing experience that does not reflect a 5-star hotel standard. I booked a room through Booking.com from Saturday, May 3, 2026, to May 5, 2026. Unfortunately, the room condition was extremely poor. The air conditioning was not working, making the room uncomfortably hot, and the wooden floor was noisy, producing loud squeaking sounds with every step. I reported the issue to the reception team and clearly stated that I was willing to pay extra to upgrade to a better room with proper air conditioning. However, I was told that no rooms were available and that this is the situation because the hotel is old. This response was particularly frustrating, especially since the lobby and corridors were well air-conditioned. What was more disappointing was the indifferent and unprofessional attitude from the staff — something I have never experienced in a 5-star hotel before. I requested to speak with the manager, explained the situation, but his response was not satisfactory. He simply mentioned that maintenance had been informed and that nothing more could be done. A technician was sent with a portable fan, but it was ineffective and only circulated warm air, which did not resolve the issue. Regards, Hesham Afify Room No 727
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
The Location The breakfast and the breakfast area.
I am 82 I was staying for 16 nights no shelves or dresser for my clothes. I live out of my suitcase. Lots of climbing stairs. I am in fairly good condition and the flights of stairs are exhausting. No mention of stairs in any ads for the property.
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Beautiful room with daily service, the location was convenient and we were able to go everywhere we wanted either walking or with public transportation. The staff was very attentive.
The Television kept turning on in the middle of the night, and the casting was not working. We were using the bathrobes until they were taken away and not replaced.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The hotel has been recently renovated while still keeping its original charm, which we really loved! The location is ideal, especially with children, as it is very close to the metro, bus station and park.
The rooms are spacious and very clean. The staff is exceptional, with special attention given to children, which made our stay even more enjoyable. The reception team was truly charming and welcoming, specially Mr Hussein.
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
Only location.
I believe they invested nothing in the hotel because they relied on its good location. It's very old, worn, and dirty. The heating system doesn't work. Furthermore, I had problems with the water; muddy water flowed for a whole day and didn't return to normal. I needed to shower and wanted to leave because I didn't want to use that water, but they wouldn't pay for the remaining days. The breakfast was very inadequate. The only thing I liked during my stay was the location. I would never choose this place again. It can never be a 5-star hotel. It needs to be inspected.
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Love staying here !
stayed in April, 2026
Guest Score 7 out of 10
Good
Location. Liked the lobby except for the construction. Front lobby staff pleasant. Bed very comfortable.
The TV screen turned on by itself every couple hours in the middle of night. Confusion of their outlets- coffee maker and kettle not plugged in and it wasn't clear what outlet to use, they were all different.
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Area information

    Airports Show all on map »

    • London City Airport - 8.20 mi
    • Northolt - 12.48 mi
    • Heathrow Airport - 14.16 mi
    • London Biggin Hill - 14.33 mi
    • Gatwick Airport - 25.08 mi
    • Luton Airport - 27.11 mi
    • Rochester - 29.63 mi
    • Stansted Airport - 30.44 mi
    • Farnborough - 31.96 mi
    • Blackbushe - 33.22 mi
    • London Southend Airport - 36.01 mi

    Museums

      Art Galleries Show all on map »
      • Royal Academy of Art - 693 f
      • Tryon & Swan Gallery - 0.22 mi
      • Waddington Galleries - 0.22 mi
      • Browse & Darby Gallery - 0.26 mi
      • Institute of Contemporary Arts - 0.29 mi
      • Cinch Gallery - 0.31 mi
      • Agnews Gallery - 0.32 mi
      • Fine Art Society - 0.33 mi

    Attractions/Entertainment

      Casinos Show all on map »
      • The Casino at the Empire - 0.25 mi

    Transport

      Train stations Show all on map »
      • Green Park - 0.32 mi
      • Leicester Square - 0.37 mi

    Other attractions

      Historical Buildings Show all on map »
      • St. Jamess Church - 299 f
      • Carlton House Terrace - 0.28 mi
      • Clarence House - 0.32 mi
      • St. James's Palace - 0.36 mi
      Monuments and Landmarks Show all on map »
      • Statue of Eros - 484 f
      • Piccadilly Circus - 532 f
      • Trafalgar Square - 0.35 mi
      • Charles I Statue - 0.37 mi
      Theatres Show all on map »
      • Criterion Theatre - 493 f
      • Piccadilly Theatre - 518 f
      • The Other Cinema - 999 f
      • Prince of Wales Theatre - 1,015 f
      • Comedy Theatre - 0.20 mi
      • Gielgud Theater - 0.21 mi
      • Queen's Theatre - 0.23 mi
      • Her Majesty's Theatre - 0.23 mi
      • Haymarket Theatre Royal - 0.23 mi
      • Lyric Theatre - 0.29 mi
      • Palace Theatre - 0.29 mi
      • Prince Edward Theatre - 0.34 mi
      Things to do Show all on map »
      • Apollo - 868 f
      • Gielgud - 0.29 mi
      • London Palladium - 0.36 mi
      Famous Streets Show all on map »
      • Shaftesbury Avenue - 0.26 mi
      • Carnaby Street - 0.29 mi
      • Wardour Street - 0.34 mi
      • Old Compton Street - 0.34 mi
      Beaches Show all on map »
      • Palm Beach Casino - 0.31 mi
      Shopping Center Show all on map »
      • The Mall London - 0.36 mi
      Other Show all on map »
      • Pepsi Trocadero - 643 f
      • Savile Row - 864 f
      • Burlington Arcade - 909 f
      • London Trocadero - 948 f
      • Haymarket - London - 956 f
      • Chinatown London - 0.24 mi
      • London String Of Pearls - 0.26 mi
      • Berwick Street Market - 0.26 mi
      • Royal Institution of Great Britain - 0.27 mi
      • Hamleys Toy Store - 0.29 mi

The Dilly

21 Piccadilly, London, England, W1J 0BH, United Kingdom