Lansbury Heritage Hotel
117 Poplar High Street, London, England, E14 OAE, United Kingdom
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1 Room With 2 Adults Change Search
Room
Room
Address
117 Poplar High Street, London, England, E14 OAE, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Private check-in/check-out
- On-site parking
- 24-hour security
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Sun Deck
- Daily Housekeeping
- Non-Smoking Rooms Available
- Emergency cord in bathroom
- Wine/champagne
- Outdoor furniture
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Free face masks
- Contactless check-in/out
- Electronic room key
- Audible alarm
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Parking available (charges may apply)
Airports Show all on map »
- London City Airport - 3.01 mi
- London Biggin Hill - 12.49 mi
- Northolt - 17.57 mi
- Heathrow Airport - 19.30 mi
- Rochester - 24.85 mi
- Gatwick Airport - 26.06 mi
- Stansted Airport - 28.11 mi
- Luton Airport - 29.42 mi
- London Southend Airport - 30.86 mi
- Farnborough - 36.54 mi
Museums
- Museum of London Docklands - 0.36 mi
- Museum in Docklands - 0.39 mi
- Pumphouse Educational Museum - 1.01 mi
- Museum of Culinary History and Alimentation - 1.28 mi
Click here to leave your opinion >>
Clive (family with young children)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
Arif (young couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Room, bathroom, cleanliness and the building were all fantastic
Andy (review category business travellers)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Convenient location for me.
Would have liked more info about the restaurant - didn’t realise there was one, heavy reliance on using the tv for hotel info which isn’t my thing.
Lyn (young couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
we had a club room which was very nice, but we did not know about the steep stairs until we checked in. We managed to cope with these for the 3 nights, but would have been good to have been told up front.
The Sauna and Steam room were broken so were unable to be used. Thought the parking charge was a little high.
Kevin (young couple)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
The hotel has a lot of charm, the building is very nice and historic. The lobby and main staircase are charming.
Breakfast was at best a basic English breakfast, the orange juice was tang - no "four star" hotel serves tang. The restaurant has no bar and as I understand is an indian restaurant which is strange for a hotel in my view. Our room had a very STEEP and SLIPPERY staircase, we are not young and this to us was dangerous. The bed is on the upper level, the bathroom on the lower level. They warn that it can take 15 minutes for hot water to reach the upper floors and the climate system can take 20 minutes to adjust - which is done via the TV...why???
Aidan (solo traveller)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Simon (young couple)
stayed in January, 2026
Guest Score 3 out of 10
Poor
Location. Ideal for Excel and ABBA areas as a very short walk from Poplar DLR station.
Unfriendly staff. Simply not welcoming. Example - when we arrived and I had to drive off to the car park they refused to commence check in process until I had got back as room was booked in my name, even though I had walked in with my wife and there was no-one else in reception.
Have to mount pavement to unload bags and then park. Car park a 150 yard walk in rain and not properly secure.
No heat (not even towel rail) in bathroom which was like an ice box - no chance of towels drying.
Smell of drains in room at all times.
Breakfast so poor we didn't bother on our second morning even though we had paid for B&B - eg broken hot drinks machine so had to wait for full jug of cold water to boil (we had finished breakfast before it did), bread for toaster was still frozen, cheap undrinkable juices, no marmalade (waitress had never heard of marmalade!) etc etc
Very poor overall.
Clive (family with young children)
stayed in January, 2026
Guest Score 5 out of 10
Fair
Interesting building
Can't open a window, heating controlled by TV, which dominates the room, music via TV but only commercial channels and if you want to fix the heating you lose your radio, technology everywhere, but it's supposed to be a heritage hotel. What's wrong with a switch. No instructions for anything. Takes several minutes to get hot water but how do you know the shower is not set on cold? Just goes on, the misery.
Claudia (young couple)
stayed in January, 2026
Guest Score 7 out of 10
Good
The scent, humidifier was beautiful
The smell of cleanliness through the building even un the lift & everything was gleaming
Clay (young couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Lovely duplex room. Bed was super comfortable and staff very nice
The restaurant was only an Indian which we didnt fancy that evening. But allowed us to bring in a takeaway from nearby.
Eno-obong (young couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
John (young couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Daz (young couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
A fantastic hotel , we were made very welcome as soon as we stepped into the reception. Breakfast was very good.
Georgia (young couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Noorina (review category business travellers)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
The building is lovely and the rooms well decorated
The sink never had hot water, and the shower was only lukewarm, taking over 20 minutes to heat up. After a late check-in and struggling with the water, we later found a note in the room advising us to run the water for 10 –15 minutes to get hot water. We left the sink running for over 25 minutes with no success. The following morning, we had to wake up earlier to run the shower for more than 15 minutes, which meant we had to choose to miss breakfast at the hotel before work. While I understand the building is listed, this should have been clearly communicated by reception at check-in.
Sabina (young couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
-
Misleading policies, stressful communication and poor room conditions
I had a very disappointing and stressful experience with this hotel.
When I made the booking, the hotel’s official policy clearly stated a £50 security deposit as a pre-authorisation (hold). However, after booking, I received messages from the property requesting a £100 swipe, not a hold. This is a clear contradiction of their own written policy.
I tried to contact the hotel multiple times to clarify this issue. Despite explaining clearly that I was travelling with a small baby, the communication was unhelpful, rigid, and showed no empathy. Instead of resolving the issue professionally, I was left dealing with unnecessary stress right before arrival.
In the end, they accepted the £50 deposit, but only after excessive discussion and unnecessary stress, which should never happen when the policy is already clearly written.
Unfortunately, the problems did not stop there. The room itself was below acceptable standards:
• Poor or almost non-existent ventilation
• Very weak and unreliable Wi-Fi
• Television with little to no signal
To add to the disappointment, the irony was that during check-out, the reception staff pressured me to leave a positive review on Booking.com, despite being fully aware of the issues and stress I experienced during my stay. I found this extremely unprofessional.
Overall, this property suffers from misleading and inconsistent policies, poor customer service, and low room quality.
Based on my experience, I do not recommend this hotel to anyone, especially families or travellers who expect transparency, basic comfort, and respectful communication.
Lisa (family with young children)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Karen (young couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
It was very peaceful. Staff member very pleasant.
Lobin (young couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Paula (solo traveller)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Very nice and special hotel, I slept well and I talked to some nice people at the reception and breakfast. I personally took the bus to and from and it was great.
Thank you for your information!
Area information
- London City Airport - 3.01 mi
- London Biggin Hill - 12.49 mi
- Northolt - 17.57 mi
- Heathrow Airport - 19.30 mi
- Rochester - 24.85 mi
- Gatwick Airport - 26.06 mi
- Stansted Airport - 28.11 mi
- Luton Airport - 29.42 mi
- London Southend Airport - 30.86 mi
- Farnborough - 36.54 mi
- Museum of London Docklands - 0.36 mi
- Museum in Docklands - 0.39 mi
- Pumphouse Educational Museum - 1.01 mi
- Museum of Culinary History and Alimentation - 1.28 mi
- North Greenwich - 1.02 mi
- Canning Town - 1.07 mi
- Canning Town Station - 1.08 mi
- Bromley-by-bow - 1.09 mi
- Bow Road - 1.28 mi
- Mile End - 1.35 mi
- West Ham - 1.58 mi
- Canary Wharf Tower - 0.33 mi
- Millennium Dome - 0.97 mi
- Old Operating Theatre - 1.50 mi
- Canada Place Mall - 0.33 mi
- ExCEl London Centre - 0.62 mi
- Crossharbour & London Arena DLR - 0.90 mi
- O2 Arena - 0.97 mi
- London Docklands Visitor Centre - 0.79 mi
- Limehouse - 0.84 mi
- Limehouse Station - 1.06 mi
- Bow Church DLR - 1.32 mi
- Regent's Park - 1.20 mi
- Island Gardens - 1.54 mi
- ExCel Exhibition Centre - 1.50 mi
- Poplar DLR - 617 f
- All Saints DLR - 972 f
- West India Quay DLR - 0.26 mi
- One Canada Square - 0.30 mi
- Canary Wharf DLR - 0.34 mi
- Blackwall DLR - 0.38 mi
- Langden Park DLR - 0.42 mi
- Heron Quays DLR - 0.47 mi
- Westferry DLR - 0.47 mi
- East India DLR - 0.57 mi
- South Quay DLR - 0.61 mi
- Docklands - 0.74 mi
- Docklands Sailing & Watersports Centre - 0.86 mi
- The O2 - 0.91 mi
- Devons Road DLR - 0.94 mi
- Bromley By Bow - 1.10 mi
- Canning Town - 1.10 mi
- Mudchute DLR - 1.22 mi
- Bow Road - 1.31 mi
- Excel Centre - 1.32 mi
- Bow - 1.33 mi
- Mile End - 1.36 mi
- Mudchute Community Farm - 1.44 mi
- Royal Victoria DLR - 1.46 mi
- West Ham - 1.59 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
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Other attractions
Monuments and Landmarks Show all on map »
Shopping Center Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
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Lansbury Heritage Hotel
117 Poplar High Street, London, England, E14 OAE, United Kingdom