Doubletree By Hilton London - West End
92 Southampton Row, London, England, WC1B 4BH, United Kingdom
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92 Southampton Row, London, England, WC1B 4BH, United Kingdom
Our guests give high marks to the non-smoking Doubletree by Hilton London - West End, which sits near the British Museum and tube stations and offers an on-site restaurant and a fitness room. This five-story, non-smoking hotel has 215 rooms. Each room includes a flat-panel cable TV, air conditioning, a hairdryer, an electronic safe and a work desk. Wi-Fi is available for a fee. The on-site restaurant serves gourmet food and fine wine, and there is also an in-house bar for casual dining. Guests stay in shape in the fitness room. Parking is available for a fee. The Doubletree is within a five-minute walk of the British Museum. The Holborn and Russell Square underground stations are both within a 10-minute walk. Covent Garden and Oxford Street are less than one mile away. Heathrow Airport is 19 miles west of the hotel.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Fitness Center or Spa
  • Accessible
  • No Smoking Rooms/Facilities
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Room Service
  • Air Conditioning
  • Bar
  • Concierge Service
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Dry cleaning
  • Breakfast in the room
  • Heating
  • Fax/photocopying
  • Ticket service
  • fitness center
  • All Spaces Non-Smoking (Public and Private)
  • Baggage Storage
  • Facilities for Disabled Guests
  • Family Rooms
  • Non-smoking Rooms
  • Restaurant With Dining Menu
  • Safe
  • WiFi available in all areas
Click here to leave your opinion >>
stayed in February, 2019
Guest Score 5.4 out of 10
Fair
The location was good for what we wanted.
We had no hot water in our room, they didn't move us and we were waiting for them to fix it. When we said we needed to get ready to go out they gave us another room to use the shower, however the air con in the 2nd room was broken so we had to get ready in a boiling hot room. They only offered us a partial refund when we went to reception to complain, if we had not I don't think it would have been mentioned. The room was also very small and although it was clean there were areas that could have been cleaner. The staff were polite however I feel the situation could have been handled much better.
stayed in February, 2019
Guest Score 4.6 out of 10
Disappointing
stayed in February, 2019
Guest Score 5.8 out of 10
Okay
Location
Room door lock faulty and could only access my room with member of staff opening for duration of stay. Room far too hot with no means to control temperature.
stayed in February, 2019
Guest Score 8.3 out of 10
Very Good
Bed was very comfy
View from the window
stayed in February, 2019
Guest Score 4.2 out of 10
Disappointing
stayed in February, 2019
Guest Score 10 out of 10
Exceptional
Cant fault this hotel...we have stayed here 5 times over the last 3 years the service ,cleanliness and hotel in general is 5 star.....the location is great , walking distance from Euston and also to covent garden and the West end.
There was nothing we didn't like .....it's 5 star .
stayed in February, 2019
Guest Score 8.8 out of 10
Excellent
Excellent location, good bar, very helpful staff. Clean room.
Air conditioning in the room was poor. Room was very small. Lifts were limited.
stayed in February, 2019
Guest Score 7.5 out of 10
Good
Location
Shower pressure
stayed in February, 2019
Guest Score 5.4 out of 10
Fair
The attitude and service from the reception staff and in fact all the staff was very impressive and made an uncomfortable start into a very memorable stay
We were staying at the hotel to see a london show for our 40th wedding anniversary. At first there was loud noises due to refurbishment that continued until 17:30, then when going for a shower I discovered bare electrical wiring sticking out from the towel rail heater. The room looked very dated! However after explaining the situation at reception, we were promptly upgraded to a junior suite
stayed in February, 2019
Guest Score 7.9 out of 10
Good
Great breakfast and value for money business buffet. All the team were happy and smiley and helpful
Let down by a cold shower in the evening, toothpaste marks on the bedroom curtains and tatty bedroom literature
stayed in February, 2019
Guest Score 6.3 out of 10
Pleasant
Good location and quiet room. Room was clean and bed was soft. The bathroom was a little dated and probably didn't need an outdated bathtub/shower. I've stayed at other Doubletrees that are better suited to business travellers.
Bar staff was very slow and unprofessional. Everytime I tried to order at the bar either a coffee or drink, they were more interested in talking to each other and generally distracted. The customer needs to come first. Even when the bar area was empty, the staff was not very proactive. It was very noticeable. As I work out of the hotel, at times, having a nice lobby/bar area with helpful staff is a big decision maker for me rebooking at this location.
stayed in February, 2019
Guest Score 10 out of 10
Exceptional
The staff were very welcoming. Our requests for birthday goodies for my son were met with exceptional service and helped make the weekend special for him. The breakfast was lovely so much choice - wanted to try it all!
stayed in February, 2019
Guest Score 10 out of 10
Exceptional
stayed in February, 2019
Guest Score 5.8 out of 10
Okay
Very good breakfast.
- At check-in I was give a key ot the wrong room and was not properly informed about the price of breakfast in the restaurant. Fortunately another person at the reception realised the mistake and changed the key. - The room was very small. - It was very cold in the bathroom, as the window was single glazing and the frame was very poorly isolated. Doors to the bathroom had to be closed to make the bedroom itself warm. - There was a problem with warm water - the pressure was very bad and you had to wait 5 minutes for the water to turn warm. - There was no toilet brush in the bathroom.
stayed in February, 2019
Guest Score 5.4 out of 10
Fair
It is located in an excellent área.
Noisy room. Extra bed horrible quality. Very expensive quality/ratio. We won't repeat.
stayed in February, 2019
Guest Score 9.2 out of 10
Wonderful
Friendly staff
Nothing
stayed in February, 2019
Guest Score 4.2 out of 10
Disappointing
location ok
No hot water, room freezing cold and wouldnt heat up. Room good size but bathroom poor. Shower screen screeched loud enough to wake entire hotel and you had to stand sideways in the shower or your shoulders touched the wall & screen. Got in bed to find a filthy tissue left behind by previous occupants! GROSS!! Clearly bedding not been changes so left in a hurry - for the money this is REALLY poor it was not a cheap hotel at £200+ per night for a superior room, pretty disgusted.
stayed in February, 2019
Guest Score 9.2 out of 10
Wonderful
Clean, comfortable and very friendly staff. Lovely breakfast and decent restaurant.
Small points but no drinking glass in the bathroom and no salt and pepper on the table with breakfast.
stayed in January, 2019
Guest Score 8.8 out of 10
Excellent
Comfy bed and pillows.
Expensive bar prices.
stayed in January, 2019
Guest Score 8.8 out of 10
Excellent
Guest reviews
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Area information

    Airports Show all on map »

    • London City Airport - 7.64 mi
    • Northolt - 12.94 mi
    • London Biggin Hill - 14.68 mi
    • Heathrow Airport - 14.90 mi
    • Gatwick Airport - 25.88 mi
    • Luton Airport - 26.66 mi
    • Rochester - 29.33 mi
    • Stansted Airport - 29.47 mi
    • Farnborough - 32.88 mi
    • Blackbushe - 34.08 mi
    • London Southend Airport - 35.30 mi

    Hospitals

      Hospitals Show all on map »
      • Great Ormond Street Hospital - 753 f

    Transport

      Train stations Show all on map »
      • Holborn - 0.20 mi
      • Russell Square - 0.23 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.47 mi
      • Covent Garden Tube station - 0.50 mi

    Museums

      Art Galleries Show all on map »
      • The Cartoon Museum - 0.25 mi
      • Sir John Soanes Museum - 0.30 mi
      • Soan Museum - 0.30 mi
      • Foundling Museum - 0.32 mi
      • Dickens House Museum - 0.33 mi
      • The Charles Dickens Museum - 0.33 mi
      • British Museum - 0.44 mi

    Other attractions

      Theatres Show all on map »
      • Cochrane Theatre - 817 f
      • Shaftesbury Theatre - 0.33 mi
      • Cabaret Mechanical Theatre - 0.43 mi
      • Theatre Royal Drury Lane - 0.51 mi
      • Cambridge Theatre - 0.51 mi
      • Fortune Theatre - 0.51 mi
      Colleges and Universities Show all on map »
      • University of London - 0.26 mi
      • London School of Economics - 0.48 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Lincolns Inn Fields - 0.33 mi
      • Peacock Theatre - 0.45 mi
      National Parks Show all on map »
      • Lincoln's Inn (Inns of Court) - 0.34 mi
      Monuments and Landmarks Show all on map »
      • Freemason's Hall - 0.39 mi
      • Royal Opera House - 0.51 mi
      Historical Buildings Show all on map »
      • Donmar Warehouse - 0.46 mi
      Famous Streets Show all on map »
      • Bow Street - 0.49 mi
      • Soho London - 0.50 mi
      Things to do Show all on map »
      • Covent Garden - 0.49 mi
      Other Show all on map »
      • Bloomsbury Square - 524 f
      • Old Bloomsbury - 0.21 mi
      • Holborn - 0.21 mi
      • Queen Elizabeth II Great Court - 0.23 mi
      • Abbott & Holder - 0.23 mi
      • London Mime Festival - 0.25 mi
      • The Contemporary Art Society - 0.27 mi
      • All Star Lanes - 0.35 mi
      • Royal Drury Lane - 0.40 mi
      • Percival David Foundation of Chinese Art - 0.44 mi
      • Neal's Yard - 0.44 mi
      • Bloomsbury - 0.45 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.48 mi
      • London Astoria - 0.48 mi
      • The Astoria - 0.48 mi
      • Tavistock Square - 0.48 mi
      • Bloomsbury Bowling - 0.50 mi
      • Seven Dials - 0.51 mi
      • Covent Garden - 0.51 mi

Doubletree By Hilton London - West End

92 Southampton Row, London, England, WC1B 4BH, United Kingdom