Doubletree By Hilton London - West End
92 Southampton Row, London, England, WC1B 4BH, United Kingdom
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92 Southampton Row, London, England, WC1B 4BH, United Kingdom
Our guests give high marks to the non-smoking Doubletree by Hilton London - West End, which sits near the British Museum and tube stations and offers an on-site restaurant and a fitness room. This five-story, non-smoking hotel has 215 rooms. Each room includes a flat-panel cable TV, air conditioning, a hairdryer, an electronic safe and a work desk. Wi-Fi is available for a fee. The on-site restaurant serves gourmet food and fine wine, and there is also an in-house bar for casual dining. Guests stay in shape in the fitness room. Parking is available for a fee. The Doubletree is within a five-minute walk of the British Museum. The Holborn and Russell Square underground stations are both within a 10-minute walk. Covent Garden and Oxford Street are less than one mile away. Heathrow Airport is 19 miles west of the hotel.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Fitness Center or Spa
  • Accessible
  • No Smoking Rooms/Facilities
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • Concierge Service
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Family room
  • Dry cleaning
  • Non-smoking throughout
  • Breakfast in the room
  • Heating
  • Fax/photocopying
  • Ticket service
  • Luggage storage
  • WiFi everywhere
  • WiFi available in all areas
  • Breakfast options
Click here to leave your opinion >>
stayed in April, 2019
Guest Score 5.8 out of 10
Okay
The location was fantastic.
The staff in the bar were so horrible and rude to my family and I.
stayed in April, 2019
Guest Score 8.8 out of 10
Excellent
Facilities were very good
Room felt cramped
stayed in April, 2019
Guest Score 2.9 out of 10
Poor
Awful
The floor in the bathroom was dirty, window glass was damaged, there was no tv channel which broadcasted champions league. Renovation noise started at 8.15 am
stayed in April, 2019
Guest Score 7.5 out of 10
Good
stayed in April, 2019
Guest Score 10 out of 10
Exceptional
The service was good and the staff dealt with a room issue promptly and effectively. The hotel is clean and is modern in appearance.
The main lift wasn’t working during our stay and as such all foot traffic went through a small extra lift which mean’t we spent a significant amount of time waiting for the lift?
stayed in April, 2019
Guest Score 9.2 out of 10
Wonderful
The staff all so helpful
Nothing
stayed in April, 2019
Guest Score 9.2 out of 10
Wonderful
stayed in April, 2019
Guest Score 10 out of 10
Exceptional
Bed was lovely & comfy
Wasn’t much not to like
stayed in April, 2019
Guest Score 10 out of 10
Exceptional
Staff very helpfull
Nothing it was what we wanted
stayed in April, 2019
Guest Score 7.9 out of 10
Good
We were given the choice of a standard room with a bath but the premium were obviously bigger and modernized
No bath in the premium rooms
stayed in April, 2019
Guest Score 5 out of 10
Fair
Being charged £3 for drinking the bottled water which was left on the side table and had no note to explain you’ll be charged to drink the water. I rang reception when I saw a £3 charge on my credit card statement to enquire what I had been charged for (as to my knowledge I didn’t use any chargible products), to which the receptionist was rude and outright dismissive.
stayed in April, 2019
Guest Score 9.6 out of 10
Exceptional
stayed in April, 2019
Guest Score 7.5 out of 10
Good
Nice location. Clean facilities.
Gym is very very small and had nothing in it. A lot of stuff was broken. One elevator was out of use so had to go down stairs every day from top floor. Surprising how a big hotel only had two small lifts. And one clearly with long term issues as it was all blocked on every floor. Clearly a major issue. My rooms AC filter wasn’t cleaned so suffered a lot with my allergies.
stayed in April, 2019
Guest Score 8.8 out of 10
Excellent
stayed in April, 2019
Guest Score 10 out of 10
Exceptional
stayed in April, 2019
Guest Score 5.8 out of 10
Okay
Workmen right outside our door early morning fixing lights in the corridor. Very small room, not great value for money.
stayed in April, 2019
Guest Score 8.8 out of 10
Excellent
I found the staff generally very helpful and friendly. I would like to give a special mention to Giulia in the restaurant who was especially helpful and very professional.
stayed in April, 2019
Guest Score 10 out of 10
Exceptional
Staff were very helpful and friendly. Hotel is in a great location for visits to the theatre
No complaints at all
stayed in April, 2019
Guest Score 4.2 out of 10
Disappointing
The cookies on arrival.
The bathroom was cold. The shower was luke warm. Toilet paper was rough. Kettle was in the top draw of the chest of draws. And the bed, awful night sleep, pillow suffocate you when you lay in them. View from the windows were roof tops. Stair well looked like it needed a refresh of paint and a clean . Lobby was lovely and so were the staff, although they could add £1 to the bill without using the till to work it out. Everything old and needed updated.
stayed in April, 2019
Guest Score 4.2 out of 10
Disappointing
Cookie on arrival
Headboard had leather badly pealing, water to be paid for as weren’t a certain standard of guest. Room very small. Bathroom had scum marks and in the whole, room looked like it need refurbished. Was quite expensive and not good value at all. Breakfast was average.
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Area information

    Airports Show all on map »

    • London City Airport - 7.64 mi
    • Northolt - 12.94 mi
    • London Biggin Hill - 14.68 mi
    • Heathrow Airport - 14.90 mi
    • Gatwick Airport - 25.88 mi
    • Luton Airport - 26.66 mi
    • Rochester - 29.33 mi
    • Stansted Airport - 29.47 mi
    • Farnborough - 32.88 mi
    • Blackbushe - 34.08 mi
    • London Southend Airport - 35.30 mi

    Hospitals

      Hospitals Show all on map »
      • Great Ormond Street Hospital - 753 f

    Transport

      Train stations Show all on map »
      • Holborn - 0.20 mi
      • Russell Square - 0.23 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.47 mi
      • Covent Garden Tube station - 0.50 mi

    Museums

      Art Galleries Show all on map »
      • The Cartoon Museum - 0.25 mi
      • Sir John Soanes Museum - 0.30 mi
      • Soan Museum - 0.30 mi
      • Foundling Museum - 0.32 mi
      • Dickens House Museum - 0.33 mi
      • The Charles Dickens Museum - 0.33 mi
      • British Museum - 0.44 mi

    Other attractions

      Theatres Show all on map »
      • Cochrane Theatre - 817 f
      • Shaftesbury Theatre - 0.33 mi
      • Cabaret Mechanical Theatre - 0.43 mi
      • Theatre Royal Drury Lane - 0.51 mi
      • Cambridge Theatre - 0.51 mi
      • Fortune Theatre - 0.51 mi
      Colleges and Universities Show all on map »
      • University of London - 0.26 mi
      • London School of Economics - 0.48 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Lincolns Inn Fields - 0.33 mi
      • Peacock Theatre - 0.45 mi
      National Parks Show all on map »
      • Lincoln's Inn (Inns of Court) - 0.34 mi
      Monuments and Landmarks Show all on map »
      • Freemason's Hall - 0.39 mi
      • Royal Opera House - 0.51 mi
      Historical Buildings Show all on map »
      • Donmar Warehouse - 0.46 mi
      Famous Streets Show all on map »
      • Bow Street - 0.49 mi
      • Soho London - 0.50 mi
      Things to do Show all on map »
      • Covent Garden - 0.49 mi
      Other Show all on map »
      • Bloomsbury Square - 524 f
      • Old Bloomsbury - 0.21 mi
      • Holborn - 0.21 mi
      • Queen Elizabeth II Great Court - 0.23 mi
      • Abbott & Holder - 0.23 mi
      • London Mime Festival - 0.25 mi
      • The Contemporary Art Society - 0.27 mi
      • All Star Lanes - 0.35 mi
      • Royal Drury Lane - 0.40 mi
      • Percival David Foundation of Chinese Art - 0.44 mi
      • Neal's Yard - 0.44 mi
      • Bloomsbury - 0.45 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.48 mi
      • London Astoria - 0.48 mi
      • The Astoria - 0.48 mi
      • Tavistock Square - 0.48 mi
      • Bloomsbury Bowling - 0.50 mi
      • Seven Dials - 0.51 mi
      • Covent Garden - 0.51 mi

Doubletree By Hilton London - West End

92 Southampton Row, London, England, WC1B 4BH, United Kingdom