Doubletree By Hilton London - West End
92 Southampton Row, London, England, WC1B 4BH, United Kingdom
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92 Southampton Row, London, England, WC1B 4BH, United Kingdom
Our guests give high marks to the non-smoking Doubletree by Hilton London - West End, which sits near the British Museum and tube stations and offers an on-site restaurant and a fitness room. This five-story, non-smoking hotel has 215 rooms. Each room includes a flat-panel cable TV, air conditioning, a hairdryer, an electronic safe and a work desk. Wi-Fi is available for a fee. The on-site restaurant serves gourmet food and fine wine, and there is also an in-house bar for casual dining. Guests stay in shape in the fitness room. Parking is available for a fee. The Doubletree is within a five-minute walk of the British Museum. The Holborn and Russell Square underground stations are both within a 10-minute walk. Covent Garden and Oxford Street are less than one mile away. Heathrow Airport is 19 miles west of the hotel.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Free Internet Available
  • Free Internet Access
  • Free Internet In Public Areas
  • Fitness Center or Spa
  • Accessible
  • No Smoking Rooms/Facilities
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Parking
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • Concierge Service
  • Currency Exchange
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Family room
  • Dry cleaning
  • Internet services
  • Non-smoking throughout
  • Breakfast in the room
  • Heating
  • Fax/photocopying
  • Ticket service
  • Luggage storage
  • WiFi
  • Daily maid service
  • WiFi everywhere
  • Daily Housekeeping
  • WiFi available in all areas
  • Kid meals
Click here to leave your opinion >>
stayed in November, 2019
Guest Score 9.6 out of 10
Exceptional
Staff were friendly and efficient, and the choice of breakfast items was extensive, just what we expected from the Hilton group.
Finding the glasses for the juice was interesting, as they were in a drawer!
stayed in November, 2019
Guest Score 8.8 out of 10
Excellent
The room amenities were lovely - comfy bed, fluffy towels. Hotel bar was extremely attractive on a cold rainy day. Housekeeping was excellent. Perfect location.
The thermostat was tricky to manage: it was set at 21C but the AC kept coming on. The room was on the first floor facing the street - drafty windows and a little street noise.
stayed in November, 2019
Guest Score 9 out of 10
Wonderful
Staff were very welcoming and helpful. Excellent room and superb breakfast
stayed in November, 2019
Guest Score 5.8 out of 10
Okay
The location, breakfast
No welcome cookie despite promises, small rooms, slightly lumpy bed, squeaky shower, a very basic tea/coffee selection
stayed in November, 2019
Guest Score 9 out of 10
Wonderful
So kind to arrange wine & birthday cake for my daughter’s birthday She was very excited
stayed in November, 2019
Guest Score 8.3 out of 10
Very Good
was a very nice hotel. and was for wifes birthday and had a free bottle of wine and little cake left in room for her...
the tv NEVER worked and was stuck in room because heavy rain.. so wasn't very good looking at the 4 walls... and the shower door handle fell off.... but was a lovely room ...and we would love to stay here again.....
stayed in November, 2019
Guest Score 9.6 out of 10
Exceptional
stayed in November, 2019
Guest Score 9.2 out of 10
Wonderful
The reception area and bar was great, as was the breakfast.
The room wasn't quite how it was shown in the pictures on the booking site....our room looked a little more dated - especially the bathroom.
stayed in November, 2019
Guest Score 9.2 out of 10
Wonderful
stayed in November, 2019
Guest Score 8 out of 10
Very Good
stayed in November, 2019
Guest Score 7.5 out of 10
Good
stayed in November, 2019
Guest Score 8.8 out of 10
Excellent
The hotel was ideally situated, clean and good value.
The bathroom was more comparable to a B and B than a Hilton hotel
stayed in November, 2019
Guest Score 5.4 out of 10
Fair
- Good location
- The breakfast was enjoyable but not worth the £19 per head and the condiment selection was poor (only 1 of each type for the entire restaurant). - The drinks at the bar were ridiculously over priced, almost £8 for one pint - Considering the price and the Hilton name, I was underwhelmed by the size and standard of the room (no coat hooks, very small room). - Mixed impressions from the staff interactions
stayed in November, 2019
Guest Score 9.6 out of 10
Exceptional
Clean room Clean hotel in general Friendly staff
The lack of communication between reception and housekeeping
stayed in November, 2019
Guest Score 8.8 out of 10
Excellent
stayed in November, 2019
Guest Score 3.8 out of 10
Poor
Nothing
- Staff - Heating - Lack of Customer Service - Very old place - Doesn’t deserve to be Hilton
stayed in November, 2019
Guest Score 4 out of 10
Disappointing
Superbly located.
New rooms smell of drains and damp. Long wait to check-in on a rare occasion I needed the room on-time.
stayed in November, 2019
Guest Score 4 out of 10
Disappointing
- Location: It was 5 minutes away from where we wanted to go with Nero, KFC, Pizza Express, Sainsbury's, etc right beside the hotel. - Kind Staff at Reception (hot cookies was a good move) and Management. In particular Prescila was exteremely helpful moving our stay dates, we appreciate that. - Good Breakfast: although we were on rush we could rapidly grab what we want and eat at it was not busy and the order there was enough of everything in right place to pick. The quality of food was good and recommended.
- We arrived early but were not allowed to check-in before 3pm which was not nice. - Small room: for the money we paid (170) we were expecting a bigger room. We could bearly move. - Wierd damp smell in the room could have been solved using air freshener. - The room was not matching the photo in Booking.com but we were to tired and wanted to spend time on resting and studying rather than changing rooms. - We requested for a silent room at top floor as we had an exam the day after. The top floor granted. When we started resting suddenly two staff started talking on hallway and then removing glasses and other stuff and they happened to break at least one or two. I had to open the door and request them to keep it down. - About two in the morning again two people started talking in hallway and disturbed our sleep.
stayed in November, 2019
Guest Score 8 out of 10
Very Good
The area was very good for Queens square. We got a deal on the price so thought it was worth a try. The breakfast was very good. The quality of accommodation was good, lovely building.
The room was very small and the air conditioning unit was very loud when it turned itself on in the middle of the night.
stayed in November, 2019
Guest Score 6 out of 10
Pleasant
Room was spacious. Good location.
Told it was a street view but it was in the basement and I was looking out on a wall. There are works going on so quite a lot of mess. But more annoying was their disregard for any guests. Shouting to each other from very early on in the corridors. Very hard to find rom.
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Area information

    Airports Show all on map »

    • London City Airport - 7.64 mi
    • Northolt - 12.94 mi
    • London Biggin Hill - 14.68 mi
    • Heathrow Airport - 14.90 mi
    • Gatwick Airport - 25.88 mi
    • Luton Airport - 26.66 mi
    • Rochester - 29.33 mi
    • Stansted Airport - 29.47 mi
    • Farnborough - 32.88 mi
    • Blackbushe - 34.08 mi
    • London Southend Airport - 35.30 mi

    Hospitals

      Hospitals Show all on map »
      • Great Ormond Street Hospital - 753 f

    Transport

      Train stations Show all on map »
      • Holborn - 0.20 mi
      • Russell Square - 0.23 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.47 mi
      • Covent Garden Tube station - 0.50 mi

    Museums

      Art Galleries Show all on map »
      • The Cartoon Museum - 0.25 mi
      • Sir John Soanes Museum - 0.30 mi
      • Soan Museum - 0.30 mi
      • Foundling Museum - 0.32 mi
      • Dickens House Museum - 0.33 mi
      • The Charles Dickens Museum - 0.33 mi
      • British Museum - 0.44 mi

    Other attractions

      Theatres Show all on map »
      • Cochrane Theatre - 817 f
      • Shaftesbury Theatre - 0.33 mi
      • Cabaret Mechanical Theatre - 0.43 mi
      • Theatre Royal Drury Lane - 0.51 mi
      • Cambridge Theatre - 0.51 mi
      • Fortune Theatre - 0.51 mi
      Colleges and Universities Show all on map »
      • University of London - 0.26 mi
      • London School of Economics - 0.48 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Lincolns Inn Fields - 0.33 mi
      • Peacock Theatre - 0.45 mi
      National Parks Show all on map »
      • Lincoln's Inn (Inns of Court) - 0.34 mi
      Monuments and Landmarks Show all on map »
      • Freemason's Hall - 0.39 mi
      • Royal Opera House - 0.51 mi
      Historical Buildings Show all on map »
      • Donmar Warehouse - 0.46 mi
      Famous Streets Show all on map »
      • Bow Street - 0.49 mi
      • Soho London - 0.50 mi
      Things to do Show all on map »
      • Covent Garden - 0.49 mi
      Other Show all on map »
      • Bloomsbury Square - 524 f
      • Old Bloomsbury - 0.21 mi
      • Holborn - 0.21 mi
      • Queen Elizabeth II Great Court - 0.23 mi
      • Abbott & Holder - 0.23 mi
      • London Mime Festival - 0.25 mi
      • The Contemporary Art Society - 0.27 mi
      • All Star Lanes - 0.35 mi
      • Royal Drury Lane - 0.40 mi
      • Percival David Foundation of Chinese Art - 0.44 mi
      • Neal's Yard - 0.44 mi
      • Bloomsbury - 0.45 mi
      • Tottenham Court Road - 0.45 mi
      • Chancery Lane - 0.48 mi
      • London Astoria - 0.48 mi
      • The Astoria - 0.48 mi
      • Tavistock Square - 0.48 mi
      • Bloomsbury Bowling - 0.50 mi
      • Seven Dials - 0.51 mi
      • Covent Garden - 0.51 mi

Doubletree By Hilton London - West End

92 Southampton Row, London, England, WC1B 4BH, United Kingdom