Kimpton Charlotte Square By IHG
38 Charlotte Square, Edinburgh, City Of Edinburgh - Scotland, EH2 4HQ, United Kingdom
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2 Rooms With 4 Adults 4 Children Change Search
Room
Room
Address
38 Charlotte Square, Edinburgh, City Of Edinburgh - Scotland, EH2 4HQ, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Casino
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Skiing
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Library
- Hiking
- Bowling
- Squash
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- indoor pool
- kitchenware
- Concierge services
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- Czech
- French
- German
- Hindi
- Hungarian
- Italian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Ukrainian
- Non-Smoking Rooms Available
- Parking Available
- gift/souvenir shop
- taxi service
- yoga room
- Pub crawls
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Ticket services
- Contactless check-in/out
- Food delivery
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Outdoor recreational features
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Bicycle rental (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Edinburgh International Airport - 6.45 mi
- RAF Leuchars - 31.89 mi
- Perth - 34.31 mi
- Dundee Airport - 35.31 mi
Museums
- West Register House - 128 f
- Royal Scots Dragoon Guards Museum - 0.24 mi
- National War Museum of Scotland - 0.32 mi
- Contact Gallery Edinburgh - 0.36 mi
- National Gallery of Scotland - 0.37 mi
- The Scotish Museums Coouncil - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.40 mi
- Malcolm Innes Gallery - 0.43 mi
- Scottish Museums Council - 0.43 mi
- Bourne Fine Art - 0.43 mi
- Royal Scottish Academy - 0.44 mi
- Scottish National Portrait Gallery - 0.45 mi
- Scottish Gallery - 0.45 mi
- Edinburgh Gallery - 0.45 mi
- Hanover Fine Arts - 0.46 mi
- Open Eye Gallery Edinburgh - 0.48 mi
- Torrance Gallery - 0.48 mi
- Patriothall Gallery - 0.50 mi
- Ink Tank Gallery - 0.50 mi
- Writers Museum - 0.51 mi
- Fruitmarket Gallery - 0.57 mi
- Kingfisher Gallery - 0.57 mi
Click here to leave your opinion >>
Frank (Solo Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Room was cleaned daily well, location was excellent, I did not have a breakfast plan
I tried to get a reservation at the hotel restaurant and was told calls would be made to me---- to confirm early availability, these calls never happened. I apparently missed out on reservation for a party of three
Kelly (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The great location and the beautiful building, rooms and restaurant
The lack of signage or a uniformed door man made it difficult to locate…even a temporary sandwich board like sign would have helped
Yousof (Couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
My experience with Kimpton Charlotte Square was extremely disappointing and far from the standards expected from an IHG-branded property.
From the very beginning, there was a complete lack of coordination and professionalism within the Front Office team. I dealt with multiple Front Office staff members—Sabah, Steve, and Abril—and received contradictory information, shifting explanations, and assumptions of misuse instead of clear, consistent communication. The same situation was handled differently by each person, creating unnecessary tension and confusion.
What made the situation worse was the tone of suspicion adopted early on, despite clear explanations and full transparency from my side. As someone working in hotel finance and highly familiar with IHG policies—and also an IHG One Rewards Gold Elite member—being treated as a potential fraud rather than a valued guest was unacceptable.
Instead of focusing on hospitality and problem-solving, the interaction felt defensive and accusatory. This raises serious concerns about how guests are perceived and treated, especially when internal alignment within the Front Office is clearly missing.
The only positive aspect of this experience was the Reservations Team Leader, Jay, who genuinely tried to assist and showed professionalism and a guest-oriented mindset. Unfortunately, her efforts were overshadowed by the overall Front Office handling.
This experience did not reflect the values of hospitality, trust, or service excellence. Significant improvement is needed in Front Office communication, consistency, and guest handling.
After escalating my concerns and directly contacting the General Manager, Mary Mant, regarding my experience, I was informed that the hotel fully stands by the actions of the Front Office team. I was also explicitly asked to remove my Google review.
Lack of consistency and alignment within the Front Office team, contradictory communication, and a defensive approach that made the interaction feel accusatory rather than guest-focused.
Ali (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The Staff (everyone) were extra sweet regardless which time of the day - thanks Gavin for the recommendations, the facilities were great, hotel has number of sitting areas to relax, enjoy a quiet night, and the interior design/decorations are lovely. I would definitely stay here again & location is perfect.
-
Samantha (Group Traveler)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Spacious rooms with excellent blackout curtains, amazing gym and spa facilities. Close to all attractions and extremely courteous & friendly staff
Nothing
Guy (Solo Traveler)
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Location was great. Staff was very friendly and helpful. Rooms were modern and clean.
Rooms are very small. Toilet was cramped and behind the door.
Julie (Couple)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
The staff were very accommodating when we wanted to change our room for one with a shower. Thanks Kim. It’s a beautifully appointed hotel with two excellent restaurants (you must go to Baba) and each morning I started the day with a swim in the gorgeous pool. We spent a week here and it was a joyful delight.
Anonymous (Couple)
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
The friendly helpful staff
Street noise we could here
McKee (Couple)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
The staff and location were wonderful. 15 minute walk to the castle! Very clean! The shower could be better especially if you take a shower with your significant other.
The rooms let a lot of noise in. I could hear loud noises in the middle of the night from people who were leaving pubs. Not the best. Had to play a loud white noise to block it out.
Kurt (Solo Traveler)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
Very friendly and helpful staff. Great hotel and room, all very clean and modern. I was only here for one night, however would stay longer to enjoy the hotel and amenities.
For the price paid, is a bit of a walk from the old town and center and not much in the immediate area besides a lot of tourist shops and a busy main road.
Steven (Family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
The hotel was lovely can’t fault it
I didn’t like that they couldn’t make a small bowl of mac and cheese for my son. It’s pretty simple task for a kitchen.
Apart from that all the food was nice the buffet breakfast was great and all the staff friendly.
Good looking hotel and we got parked easily
Shigeo (Couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Hard to find the hotel by car
Ali (Family with young children)
stayed in July, 2025
Guest Score 7 out of 10
Good
Location
Small rooms and less than the pictures
natasha (Family with young children)
stayed in July, 2025
Guest Score 1 out of 10
Very Poor
Extremely noisy
Room backed up to a street where the garbage was collected so heard trucks and bottles till midnight and back again at 4 am
Couldn’t sleep
The hotel very kindly offered to change rooms
We chose to stay w earplugs
I would never stay here again
It’s not 5 star at all
Gonzalo (Couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Staff was excellent!
Annmarie (Couple)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Great location and staff. Babba restaurant downstairs was excellent. Room was nice but small
neal (Couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Great location. Hotel had chill vibe. Staff great
Christina (Family with young children)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
The hotel was near major tourist spots but not on a very busy street which was nice. The amenities of spa, pool, happy hour as well as having tea, water, snacks and coffee in the room were much appreciated. Hotel staff was very helpful and kind.
Some street noise at night from local pubs and people walking by the hotel, but typically ended by midnight. It could have been the location of our room.
Karen (Family with young children)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Great location. Interior design/decor is a real highlight. Staff go above and beyond.
Didn't have my room serviced by housekeeping during my stay because of timing; would've wished for a more consistent schedule. Water temps seemed inconsistent - I had a hot bath one night, but was unable to get hot water for a shower/bath the next night.
Felisa (Solo Traveler)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Everything. Gym, spa, restaurants, location, staff, vibe
Nothing
Thank you for your information!
Availability from Tue, Apr 14, 2026 To Fri, Apr 17, 2026 For 2 Rooms (Change Search)
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Area information
- Edinburgh International Airport - 6.45 mi
- RAF Leuchars - 31.89 mi
- Perth - 34.31 mi
- Dundee Airport - 35.31 mi
- West Register House - 128 f
- Royal Scots Dragoon Guards Museum - 0.24 mi
- National War Museum of Scotland - 0.32 mi
- Contact Gallery Edinburgh - 0.36 mi
- National Gallery of Scotland - 0.37 mi
- The Scotish Museums Coouncil - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.40 mi
- Malcolm Innes Gallery - 0.43 mi
- Scottish Museums Council - 0.43 mi
- Bourne Fine Art - 0.43 mi
- Royal Scottish Academy - 0.44 mi
- Scottish National Portrait Gallery - 0.45 mi
- Scottish Gallery - 0.45 mi
- Edinburgh Gallery - 0.45 mi
- Hanover Fine Arts - 0.46 mi
- Open Eye Gallery Edinburgh - 0.48 mi
- Torrance Gallery - 0.48 mi
- Patriothall Gallery - 0.50 mi
- Ink Tank Gallery - 0.50 mi
- Writers Museum - 0.51 mi
- Fruitmarket Gallery - 0.57 mi
- Kingfisher Gallery - 0.57 mi
- St Cuthberts Church - 748 f
- The Filmhouse - 0.36 mi
- Parliament House - 0.44 mi
- Lady Stairs House - 0.50 mi
- Scott Monument - 789 f
- Edinburgh Castle - 0.25 mi
- Geoffrey Kiltmakers and Weavers - 0.25 mi
- Edinburgh Military Tattoo - 0.47 mi
- Usher Hall - 977 f
- Royal Lyceum Theatre - 0.32 mi
- Princes Street - Edinburgh - 1,037 f
- Princes Mall - 0.30 mi
- Edinburgh and Scotland Information Centre - 0.35 mi
- EICC - 0.40 mi
- Armstrong's - 0.50 mi
- Castlehill Golf - 0.42 mi
- Charlotte Square - 397 f
- Institut Francais DEcosse - 0.26 mi
- Edinburgh Farmers Market - 0.26 mi
- Dance Base - 0.28 mi
- Edinburgh Christmas Market - 0.39 mi
- Scotch Whisky Heritage Centre - 0.40 mi
- 24 Royal Circus - 0.41 mi
- New Town Conservation Centre - 0.45 mi
- Royal Mile - 0.48 mi
- Gladstone's Land - 0.50 mi
- Canongate Ballet - 0.55 mi
- Magdalen Chapel - 0.55 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
Historical Buildings Show all on map »
Monuments and Landmarks Show all on map »
Theatres Show all on map »
Famous Streets Show all on map »
Shopping Center Show all on map »
Things to do Show all on map »
Golf Courses Show all on map »
Other Show all on map »
Kimpton Charlotte Square By IHG
38 Charlotte Square, Edinburgh, City Of Edinburgh - Scotland, EH2 4HQ, United Kingdom