Sheraton Grand Hotel & Spa Edinburgh
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom
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1 Room With 3 Adults Change Search
Room
Room
Address
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Coffee/tea maker
- bathrobes
- Wheelchair accessible
- On-site parking
- indoor pool
- outdoor pool
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Closet
- Daily Housekeeping
- English
- Japanese
- Arabic
- Dutch
- French
- German
- Italian
- Polish
- Spanish
- Turkish
- Ukrainian
- Non-Smoking Rooms Available
- Slippers
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Free face masks
- Chinese [Mandarin]
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Spa services
- Spa/sauna
- Physical/social distancing guidelines
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Edinburgh International Airport - 6.33 mi
- RAF Leuchars - 32.22 mi
- Perth - 34.60 mi
- Dundee Airport - 35.64 mi
Museums
- The Scotish Museums Coouncil - 718 f
- Contact Gallery Edinburgh - 846 f
- Scottish Museums Council - 914 f
- Royal Scots Dragoon Guards Museum - 0.32 mi
- West Register House - 0.34 mi
- National War Museum of Scotland - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.50 mi
- National Gallery of Scotland - 0.57 mi
- Royal Scottish Academy - 0.60 mi
- Writers Museum - 0.63 mi
- Portfolio Gallery - 0.66 mi
- Scottish National Gallery of Modern Art - 0.67 mi
- Museum of Scotland - 0.72 mi
- Royal Museum - 0.72 mi
- DOM - 0.73 mi
- Fruitmarket Gallery - 0.74 mi
Click here to leave your opinion >>
Rebecca (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The staff were so kind and helpful. We managed to get pool time, sauna time, use the fitness center, and book a spa treatment: massages. The breakfast was delicious with many offerings for hot food as well as gluten-free options. The location made walks to restaurants for lunch and dinner so easy. Excellent choices within a 10 minute walk. This hotel was a splurge for us, we could only afford 1 night, so we made it count! And we would absolutely stay here again.
The couples massage was cancelled the morning of, however they re-booked us at separate times. Nothing could have been helped by this, as a staff member was sick. The rescheduling put us at not having time to pack up after the massages, so the spa staff called the hotel staff for us to ask if we could have an extension on our check-out time. The hotel staff gave us 30 minutes extra. I think it would have felt less rushed if they would have given us 1 hour longer.
Paulina (solo traveller)
stayed in April, 2026
Guest Score 7 out of 10
Good
Very nice room, great location.
Breakfast was an unorganised mess, people were queuing to be given dirty tables. We ordered coffee, after waiting 30 minutes it never came so we gave up.
Kelly (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Elite breakfast. Everything absolutely delish and so much choice, lovely surroundings. Vegan raspberry croissant OMG!
Loved the hotel room. Was so quiet. Had a great sleep. Bed huge and comfy. Loved the bathroom. Beautiful view of castle.
Great spa and easy access from our room floor. Also fast lifts! Some hotel lifts are a drag!!!
Staff at breakfast and desk (and spa) wonderful!! Issac (trainee) at checkin and check out- star!
Thanks for the birthday cake and card for my husband. Very nice touch!
Didn’t want to leave! Will stay again.
Nothing
Bridget (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Cameron (solo traveller)
stayed in April, 2026
Guest Score 7 out of 10
Good
Room service only available until 11pm
Lisa (solo traveller)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Clare (solo traveller)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Bankhead (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Stephen (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Mark (solo traveller)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Sharon (young couple)
stayed in April, 2026
Guest Score 7 out of 10
Good
Very clean and tidy
The entrance is a bit strange it was not easy to find
Mohammad (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Great service and perfect location
Sharon (family with young children)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Excellent breakfast and comfortable bed.
Customer service is also very good.
Location is good, with a lovely view of the castle.
Our room overlooked the back of hotel and i was woken by the sound of drilling at 7:45am! (Not great as i had hoped for a long lie)
Ordered a burger from room service menu and requested a few noted ingredients to be left off, which they were, however it arrived covered in mayo (there was no mention of it having mayo on menu so a bit frustrating as if i had known i wouldve requested it was left off - id recommend the menu is updated to include ALL ingredients in the dishes).
I did share this with receptionist who immediately removed it from bill so couldnt fault the customer service.
Ian (solo traveller)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
An excellent hotel in a first class location.
All good.
Mary (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Stunning all round. Large beautiful rooms. Amazing spa facilities. Friendly and attentive staff
Nigel (young couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Excellent attentive staff. Great food and a great location.
Pillows too soft
Darren (solo traveller)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Kamilla (young couple)
stayed in April, 2026
Guest Score 2 out of 10
Poor
The location is quite nice.
I’m genuinely disappointed with my stay at the Sheraton Grand Hotel & Spa, which is marketed as a 5-star property but falls far below that standard.
The rooms are outdated and clearly in need of renovation. More concerning, the windows are not properly sealed because the cold air comes through, making the room uncomfortable and cold, especially at night. The heating system does not work effectively, so despite adjusting it, the room remained cold throughout the night.
Water pressure is extremely poor, practically nonexistent. For a hotel of this level, this is unacceptable and makes even basic things like showering frustrating. The shower itself is also very small, which makes it even more inconvenient. Even the toiletries are subpar. The shampoo is low quality and not what you would expect from a 5-star hotel.
The bathroom design is also questionable. It is mostly glass with no proper walls, offering little privacy, which is quite uncomfortable and not practical.
The pillows are extremely poor quality. They are so thin that even sleeping on a sweater would be more comfortable. This made it difficult to get a proper night’s sleep.
Housekeeping was also below expectations. The level of cleanliness and attention to detail was inconsistent and not what you would expect from a hotel of this supposed calibre.
Breakfast was another major letdown. The selection is limited, and the overall quality is poor. We ordered eggs Benedict and eggs Florentine, both of which were noticeably oversalted and unpleasant to eat. For a 5-star hotel, both variety and execution should be significantly better.
The TV is essentially useless, as it does not connect to Wi-Fi, which is a basic expectation nowadays.
For the price, it would be far better to stay at other nearby 5-star hotels such as the W or Hilton, which offer a significantly higher standard and much better value for money.
John (family with young children)
stayed in April, 2026
Guest Score 7 out of 10
Good
Excellent service and location.
Shower leaked into the bathroom. Bathroom glass walls offered no privacy. Mould on shower head.
Argana (young couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Thank you for your information!
Availability from Wed, Apr 22, 2026 To Sat, Apr 25, 2026 For 1 Room (Change Search)
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Rate
Area information
- Edinburgh International Airport - 6.33 mi
- RAF Leuchars - 32.22 mi
- Perth - 34.60 mi
- Dundee Airport - 35.64 mi
- The Scotish Museums Coouncil - 718 f
- Contact Gallery Edinburgh - 846 f
- Scottish Museums Council - 914 f
- Royal Scots Dragoon Guards Museum - 0.32 mi
- West Register House - 0.34 mi
- National War Museum of Scotland - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.50 mi
- National Gallery of Scotland - 0.57 mi
- Royal Scottish Academy - 0.60 mi
- Writers Museum - 0.63 mi
- Portfolio Gallery - 0.66 mi
- Scottish National Gallery of Modern Art - 0.67 mi
- Museum of Scotland - 0.72 mi
- Royal Museum - 0.72 mi
- DOM - 0.73 mi
- Fruitmarket Gallery - 0.74 mi
- Haymarket Train Station - 0.43 mi
- EICC - 310 f
- Armstrong's - 0.56 mi
- Edinburgh and Scotland Information Centre - 0.59 mi
- The Filmhouse - 698 f
- St Cuthberts Church - 0.24 mi
- Parliament House - 0.54 mi
- Lady Stairs House - 0.63 mi
- St. Giles Cathedral - 0.72 mi
- Usher Hall - 851 f
- Royal Lyceum Theatre - 948 f
- Kings Theatre - 0.39 mi
- Geoffrey Kiltmakers and Weavers - 0.20 mi
- Edinburgh Castle - 0.20 mi
- Scott Monument - 0.40 mi
- Edinburgh Military Tattoo - 0.63 mi
- George IV Bridge - 0.68 mi
- Princes Street - Edinburgh - 0.45 mi
- Castlehill Golf - 0.52 mi
- Bruntsfield Links - 0.56 mi
- Princes Mall - 0.54 mi
- Greyfriars Kirk - 0.69 mi
- Edinburgh College of Art - 0.69 mi
- Edinburgh Farmers Market - 0.20 mi
- Charlotte Square - 0.35 mi
- Institut Francais DEcosse - 0.40 mi
- Scotch Whisky Heritage Centre - 0.50 mi
- Dance Base - 0.57 mi
- Royal Mile - 0.60 mi
- Edinburgh Christmas Market - 0.61 mi
- Magdalen Chapel - 0.63 mi
- Gladstone's Land - 0.63 mi
- Canongate Ballet - 0.68 mi
- Loch Ness Discovery Centre - 0.72 mi
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Sheraton Grand Hotel & Spa Edinburgh
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom