Sheraton Grand Hotel & Spa Edinburgh
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom
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Room
Room
Address
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Hair dryer
- Shower
- Coffee/tea maker
- bathrobes
- Wheelchair accessible
- On-site parking
- indoor pool
- outdoor pool
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Closet
- Daily Housekeeping
- English
- Arabic
- Dutch
- French
- German
- Italian
- Polish
- Spanish
- Turkish
- Ukrainian
- Non-Smoking Rooms Available
- Slippers
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Free face masks
- Chinese [Mandarin]
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Spa services
- Spa/sauna
- Physical/social distancing guidelines
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Edinburgh International Airport - 6.33 mi
- RAF Leuchars - 32.22 mi
- Perth - 34.60 mi
- Dundee Airport - 35.64 mi
Museums
- The Scotish Museums Coouncil - 718 f
- Contact Gallery Edinburgh - 846 f
- Scottish Museums Council - 914 f
- Royal Scots Dragoon Guards Museum - 0.32 mi
- West Register House - 0.34 mi
- National War Museum of Scotland - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.50 mi
- National Gallery of Scotland - 0.57 mi
- Royal Scottish Academy - 0.60 mi
- Writers Museum - 0.63 mi
- Portfolio Gallery - 0.66 mi
- Scottish National Gallery of Modern Art - 0.67 mi
- Museum of Scotland - 0.72 mi
- Royal Museum - 0.72 mi
- DOM - 0.73 mi
- Fruitmarket Gallery - 0.74 mi
Click here to leave your opinion >>
Kara (Family with young children)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Close to the Castle and Royal Mile. Staff helpful. Clean and safe.
ANDREW (Solo Traveler)
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Large hotel in an excellent location for all the city centre highlights. Easy walk to castle and Royal mile. Close to Princes Street, trams and buses.
Fabulous breakfast. Spotless room. I'm house restaurant very good which we've found not to be the case elsewhere. Staff very attentive.
The ensuite bathroom is a glass enclosure that doesn't have doors that actually shut. So you get to hear and smell everything that goes on in there. We've been married 28 years but some things should not be shared. Whoever thinks these fancy glass ensuites are a good idea should be made to live with one in their own home. Madness.
Sharon (Couple)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Great being on a main street within walking distance of culture events, restaurants and historic places.
Had great buffet breakfast on day of departure.
Nothing at all.
Thomas (Solo Traveler)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Close to stop #2 of the Hop on/off Red line bus. Have a wonderful restaurant and a pool and spa that we used. Everyone on the staff were wonderful.
Lights in room were a little difficult to operate and. It didn’t have enough light for the bathroom mirror
Darren (Group Traveler)
stayed in September, 2026
Guest Score 6 out of 10
Pleasant
Location is awesome, perfectly located close to the royal mile/Castle etc. Taxis were readily available.
The rooms are very dated and felt similar to that of a premier inn, not a sheraton. The shower in room 352 was also very pool, poor pressure and a half working shower head. We stayed on a Bed and breakfast basis, went down for Breakfast just after 10 am (Breakfst stops at 1030) there were no tables available initially, then when we finally got seated, their was a line for breakfast and half the choices were not ready, Buffet breakfaast was very dissapointing.
Jaco (Couple)
stayed in August, 2026
Guest Score 7 out of 10
Good
We had a nice view from the hotel room. The breakfast was very good, and they also had good gluten-free options for my partner for breakfast. The hotel is right in the center and very close to Edinburgh Castle. A lot of the tourist attractions can be reached by either walking, taxi, or local bus network.
The hotel was rather expensive for what you get. The hotel room had some features, like lights that could be set remotely, but they would switch off by themselves. We complained about this, but the problem was never solved. The seating corner was uncomfortable.
Joseph L. (Couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Central-near main areas of interest
Breakfast was great. Evening dining n eeds to expand
Bander (Family with young children)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
الموقع جميل
الغرف تعتبر واسعة
حجزت 3 غرف وحدة سرير واثنتين بسريرين عند التشك ان قال لي الموظف ان الغرف كلها سريرين قلت أنا حاجز والإيميل عندي قال يمكن خطأ من بوكينق اصريت وخليته يطلع على الإيميل ووافق تكون مثل حجزي
التشك ان الساعة 3 قال لي راح أسلمك غرفة وحدة فقط الحين لان عندنا ضغط قلت أنا ماطلبت دخول مبكر هذا وقت الدخول ومن حقي قال لان كثير يأخذون خروج متاخر قلت هذي مشكلتكم او في حالة تسلمونها متاخر يصير لي الحق خروج متاخر جلس شوي على الاب توب وقال باشوف وسلمنا الغرف
David (Couple)
stayed in July, 2026
Guest Score 5 out of 10
Fair
staff and bar where good room was clean.
found the place very dated spa the same tiles missing in the showers very run down.
Umar (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Everything
Parking cost :)
Eric (Couple)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Good location, near several restaurants, a short walk to the main sights, and Brewdog. Excellent breakfast. Top notch, really. Staff was always helpful. Ample parking.
I think they turned the conservation dial a bit too much as water pressure was non existent.
Gregory (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Valentina (Couple)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
The breakfast was incredible!! The spa and gym very nice, good location, great room!
Jennifer (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Very beautiful Property. We stayed there because of location plus affordable parking and a great place to check your bag for the day. Really nice workout facility and indoor pool.
I was surprised that the outdoor pool is an additional cost and the design of the bathroom could be updated. Lots of glass, no privacy. We also had a couple missing items in our room like fridge, wine key, and coffee machine.
Smith (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Centrally located!!
Ercan (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Breakfast choices were excellent
Nothing
shaun (Group Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Sheraton was very grand and had a great location which made it easy to get around.. Our room was very nice and clean. The staff especially the concierge was very helpful and had great recommendations.
I would have like to tried out the rooftop hydropool but it was not included in our stay. I did not think it was worth the extra fee as we were on a tight schedule.
Angie (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The staff throughout the hotel and spa are exceptional, nothing too much trouble and the little extras (eg surprise birthday cake in room) made the stay a memorable one.
Nothing. The stay met and exceeded expectations
Rebecca (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The staff were so kind and helpful. We managed to get pool time, sauna time, use the fitness center, and book a spa treatment: massages. The breakfast was delicious with many offerings for hot food as well as gluten-free options. The location made walks to restaurants for lunch and dinner so easy. Excellent choices within a 10 minute walk. This hotel was a splurge for us, we could only afford 1 night, so we made it count! And we would absolutely stay here again.
The couples massage was cancelled the morning of, however they re-booked us at separate times. Nothing could have been helped by this, as a staff member was sick. The rescheduling put us at not having time to pack up after the massages, so the spa staff called the hotel staff for us to ask if we could have an extension on our check-out time. The hotel staff gave us 30 minutes extra. I think it would have felt less rushed if they would have given us 1 hour longer.
Kamilla (Couple)
stayed in April, 2026
Guest Score 2 out of 10
Poor
The location is quite nice.
I’m genuinely disappointed with my stay at the Sheraton Grand Hotel & Spa, which is marketed as a 5-star property but falls far below that standard.
The rooms are outdated and clearly in need of renovation. More concerning, the windows are not properly sealed because the cold air comes through, making the room uncomfortable and cold, especially at night. The heating system does not work effectively, so despite adjusting it, the room remained cold throughout the night.
Water pressure is extremely poor, practically nonexistent. For a hotel of this level, this is unacceptable and makes even basic things like showering frustrating. The shower itself is also very small, which makes it even more inconvenient. Even the toiletries are subpar. The shampoo is low quality and not what you would expect from a 5-star hotel.
The bathroom design is also questionable. It is mostly glass with no proper walls, offering little privacy, which is quite uncomfortable and not practical.
The pillows are extremely poor quality. They are so thin that even sleeping on a sweater would be more comfortable. This made it difficult to get a proper night’s sleep.
Housekeeping was also below expectations. The level of cleanliness and attention to detail was inconsistent and not what you would expect from a hotel of this supposed calibre.
Breakfast was another major letdown. The selection is limited, and the overall quality is poor. We ordered eggs Benedict and eggs Florentine, both of which were noticeably oversalted and unpleasant to eat. For a 5-star hotel, both variety and execution should be significantly better.
The TV is essentially useless, as it does not connect to Wi-Fi, which is a basic expectation nowadays.
For the price, it would be far better to stay at other nearby 5-star hotels such as the W or Hilton, which offer a significantly higher standard and much better value for money.
Thank you for your information!
Area information
- Edinburgh International Airport - 6.33 mi
- RAF Leuchars - 32.22 mi
- Perth - 34.60 mi
- Dundee Airport - 35.64 mi
- The Scotish Museums Coouncil - 718 f
- Contact Gallery Edinburgh - 846 f
- Scottish Museums Council - 914 f
- Royal Scots Dragoon Guards Museum - 0.32 mi
- West Register House - 0.34 mi
- National War Museum of Scotland - 0.40 mi
- Scotisch Whisky Heritage Centre - 0.50 mi
- National Gallery of Scotland - 0.57 mi
- Royal Scottish Academy - 0.60 mi
- Writers Museum - 0.63 mi
- Portfolio Gallery - 0.66 mi
- Scottish National Gallery of Modern Art - 0.67 mi
- Museum of Scotland - 0.72 mi
- Royal Museum - 0.72 mi
- DOM - 0.73 mi
- Fruitmarket Gallery - 0.74 mi
- Haymarket Train Station - 0.43 mi
- EICC - 310 f
- Armstrong's - 0.56 mi
- Edinburgh and Scotland Information Centre - 0.59 mi
- The Filmhouse - 698 f
- St Cuthberts Church - 0.24 mi
- Parliament House - 0.54 mi
- Lady Stairs House - 0.63 mi
- St. Giles Cathedral - 0.72 mi
- Usher Hall - 851 f
- Royal Lyceum Theatre - 948 f
- Kings Theatre - 0.39 mi
- Geoffrey Kiltmakers and Weavers - 0.20 mi
- Edinburgh Castle - 0.20 mi
- Scott Monument - 0.40 mi
- Edinburgh Military Tattoo - 0.63 mi
- George IV Bridge - 0.68 mi
- Princes Street - Edinburgh - 0.45 mi
- Castlehill Golf - 0.52 mi
- Bruntsfield Links - 0.56 mi
- Princes Mall - 0.54 mi
- Greyfriars Kirk - 0.69 mi
- Edinburgh College of Art - 0.69 mi
- Edinburgh Farmers Market - 0.20 mi
- Charlotte Square - 0.35 mi
- Institut Francais DEcosse - 0.40 mi
- Scotch Whisky Heritage Centre - 0.50 mi
- Dance Base - 0.57 mi
- Royal Mile - 0.60 mi
- Edinburgh Christmas Market - 0.61 mi
- Magdalen Chapel - 0.63 mi
- Gladstone's Land - 0.63 mi
- Canongate Ballet - 0.68 mi
- Loch Ness Discovery Centre - 0.72 mi
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Sheraton Grand Hotel & Spa Edinburgh
1 Festival Square, Edinburgh, City Of Edinburgh - Scotland, EH3 9SR, United Kingdom