Still under renovation.

conversions work seemingly still ongoing; limited lift service

On arrival and seeing that the hotel was under renovations. Scaffoldings all outside the hotel and nothing was mentioned about this on the hotel websites. Maybe why we got the free room upgrade.

They have no extra blanket for 5 days !!! and elevator waiting so long beds are so uncomfortable !!!

There was construction on the hotel itself. We were a group of 6 - 3 couples. I didn't hear any construction whatsoever, however, another couple was hearing banging at 7 a.m. from construction. The lobby is under construction so I would have loved to see what the original lobby looked like.

Requiring deposits at check in, which is the first time among all the hotels I’ve stayed in. Parking costs £20 per night after discount

Kids running up and down the corridor to late at night. Works being performed in street next to accommodation.

Slightly slower room service. Due to upgrading work slight inconenience.

The clean was bad The receptionists were no cooperative I raise the complaint anyways

It’s been the most horrifying hotel to stay in for that price! I came with a toddler who has difficulty walking on his own. I chose the hotel based on proximity to the train station but little did I know that with all the construction going on, it was impossible to access the hotel even when I could see it on e market street. Granted after getting lost for awhile carrying a sleeping toddler in my arms with luggage to lug, the hotel staff did come and get me through an unofficial door leading to the street. I had to ask the doorman of the Scotsman hotel to direct me to Hilton. Hotel is completely DIFFICULT TO ACCESS, even taking the cab back the uber driver dropped me in the next street and another uber driver cancelled on me to pick me up because of the hotel location. The air within the hotel is musty with very low ceilings. Lifts are limited (only 2 with only 1 to access the lounge/ breakfast area) so there is always a queue to wait for the lift and it is so small that only 4-5 people can barely get in the lift if there are no luggages.We just walked the stairs daily to breakfast as a result. Walls are porous in the hotel. I had to put up with giggling gossiping girls (next door to me) throughout the night and in the early morning because of an interconnecting door which was completely unwarranted. I stayed in an executive king room. I had to endure this for all 3 nights and so did my toddler who ended up sleeping late and being dysregulated. I had very poor sleep as a result. Access to the hotel room was like a maze. Having to managed stairs going up and down on the same floor. For me it was fine, but elderly people or people with motor issues should avoid. I have made 6 bookings over the last 2 months and travel very often. This is the most disappointing hotel I’ve stayed in. I wouldn’t choose Hilton ever again. There is NO SECURITY in the hotel as anyone can get to the room floors as the lifts do not require cards to access the specific floors.

Having only one way in/out, through the main entrance only, was a bit inconvenient as our room was as far from the main entrance as it could be.

The dining room is in a windowless basement. While ok for breakfast, I could not imagine eating there at any other time. Also staff not accommodating. On our last day we had to leave before breakfast which was included We went downstairs to get a take out coffee, and we were told not possible. . It was almost 7, but they were rigid on that. Paris would not be happy with that.