Novotel London Excel
7 Western Gateway Royal Victoria Dock, East London, E16 1AA, United Kingdom
US: +1 888-428-0763
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Room
Room
Address
7 Western Gateway Royal Victoria Dock, East London, E16 1AA, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Wheelchair accessible
- On-site parking
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Game Room
- Off-Site parking
- Restaurant(s)
- Daily Housekeeping
- English
- French
- German
- Hindi
- Hungarian
- Italian
- Lithuanian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Non-Smoking Rooms Available
- Parking Available
- gift/souvenir shop
- Electric vehicle charging station
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Heating in public area
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Parking available (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- London City Airport - 1.25 mi
- London Biggin Hill - 12.24 mi
- Northolt - 19.32 mi
- Heathrow Airport - 21.05 mi
- Rochester - 23.24 mi
- Gatwick Airport - 26.55 mi
- Stansted Airport - 27.56 mi
- London Southend Airport - 29.13 mi
- Luton Airport - 30.43 mi
Museums
- Museum of Culinary History and Alimentation - 0.93 mi
- Geffrye Museum - 1.23 mi
- North Woolwich Old Station Museum - 1.72 mi
Click here to leave your opinion >>
Thirza (young couple)
stayed in July, 2025
Guest Score 3 out of 10
Poor
I have stayed at this hotel several years ago, due to its location near to the Tube, cable cars and Thames Clipper Boats plus it has use of a carpark direct next to the hotel. These plus a great location next to the water and a great view of the Docklands and O2 Arena are the best features of the hotel. Our room (an executive one) was actually a good size and despite being a little old, it was well equipped and clean. The air conditioning seemed to blow warm air but the hotel did provide us with an electric fan to compensate.
The hotel is generally in desperate need of a facelift! The breakfast area was a disaster! The furniture and fittings are very old, chipped, broken and in need of replacing. It was also difficult to find a properly clean table to sit at and it was unpleasant, despite its wonderful location next to the water with views! The coffee machine kept breaking down and there is plenty of room for improvement of the food quality. The staff seemed to find it tough keeping the place under control and clean, although they were all very friendly and polite. It is a Novotel hotel and I imagine thst they must be embarrassed by the low quality and atmosphere that they offer in this hotel. Many years ago it was a completely different experience where we enjoyed a completely different ambience.
Elizabeth (family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Clean and peaceful. Great quality breakfast & attentive service. Dining area has great riverside views. Air-conditioning in the room. Cable cars over the river to the o2 stationed only minutes from the hotel running until 10pm (9.00pm on Sunday I think) so perfect for attending a concert, we booked a taxi return as too late for cable quite pricey at £30 but meant we avoided the crowds trying to use the tube. Thank you for a relaxing stay.
Bar was pricey - bed a little too soft for us but that's personal preference.
Michel (family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Daniel (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Bran94 (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Lynsey (young couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Nick (family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Ibifuro (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Great hotel
.
Endurance (family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Majumder (group)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Lisa (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Spacious room, bathroom was really nice, facilities were great.
Beds were a little hard.
Samantha (with friends)
stayed in July, 2025
Guest Score 7 out of 10
Good
Iqbal (family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Location
Need to work on clearness
Bella (family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Anonymous (family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Traveler (young couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
The reception staff (Jeff & kind night reception staff , thx for sorting out some Tea)
The bar and terrace staff ( Keya)were lively, friendly & very attentive. The food was delicious and what a great position, along side the river.
The atmosphere of the hotel is relaxed and and classy , loved the decor
We arranged a late check out (1300) at around 1030am
Went out for breakfast - between 12noon-1240pm housekeeping entered and knocked x2. This was disappointing.
The air fresheners around the hotel were a little strong - I gave asthma
There were 2 trays of dirty crockery outside two rooms when we arrived on the Sunday morning and remained there until we left at 1245pm
Lauren (group)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Jag (family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Location
Carpets dirty separate WC
Jennifer (young couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Very friendly and helpful staff. Great location. Close to the IFS cable car and the O2. Beautiful room, very comfortable and clean. Would 100% stay again.
Nothing, it was great
Blaker (with friends)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Very friendly staff
See through shower in room, awkward when sharing with Friends
Thank you for your information!
Area information
- London City Airport - 1.25 mi
- London Biggin Hill - 12.24 mi
- Northolt - 19.32 mi
- Heathrow Airport - 21.05 mi
- Rochester - 23.24 mi
- Gatwick Airport - 26.55 mi
- Stansted Airport - 27.56 mi
- London Southend Airport - 29.13 mi
- Luton Airport - 30.43 mi
- Canning Town Station - 0.85 mi
- Canning Town - 0.86 mi
- North Greenwich - 1.09 mi
- Charlton Train Station - 1.47 mi
- Plaistow - 1.65 mi
- Plaistow Station - 1.66 mi
- West Ham - 1.66 mi
- Woolwich Dockyard Railway Station - 1.67 mi
- West Ham Station - 1.68 mi
- Westcombe Park Station - 1.70 mi
- Upton Park Station - 1.79 mi
- Museum of Culinary History and Alimentation - 0.93 mi
- Geffrye Museum - 1.23 mi
- North Woolwich Old Station Museum - 1.72 mi
- Custom House Station - 642 f
- Custom House - 721 f
- London Docklands Visitor Centre - 1.83 mi
- ExCel Exhibition Centre - 0.26 mi
- Old Operating Theatre - 0.57 mi
- Thames Barrier Visitor Centre - 1.09 mi
- Millennium Dome - 1.11 mi
- Canary Wharf Tower - 1.85 mi
- O2 Arena - 1.11 mi
- Maryon Park - 1.43 mi
- Upton Park - 1.76 mi
- ExCeL Exhibition Centre - 196 f
- Royal Victoria DLR - 0.32 mi
- Prince Regent DLR - 0.39 mi
- Excel Centre - 0.56 mi
- Canning Town - 0.81 mi
- Royal Albert DLR - 0.92 mi
- Silvertown - 0.95 mi
- The O2 - 1.02 mi
- Thames Barrier - 1.10 mi
- Thames Barrier Learning Centre - 1.15 mi
- East India DLR - 1.20 mi
- Blackwall DLR - 1.40 mi
- Morris Macqueen And Shoaib - 1.47 mi
- Charlton Athletic FC - 1.54 mi
- The Valley - 1.57 mi
- Beckton DLR - 1.60 mi
- King George V DLR - 1.64 mi
- Cyprus DLR - 1.66 mi
- West Ham - 1.66 mi
- All Saints DLR - 1.66 mi
- Woolwich Dockyard - 1.71 mi
- Woolwich Free Ferry - 1.75 mi
- West Ham United FC - 1.75 mi
- Langden Park DLR - 1.77 mi
- Poplar DLR - 1.84 mi
Airports Show all on map »
Transport
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Novotel London Excel
7 Western Gateway Royal Victoria Dock, East London, E16 1AA, United Kingdom