Doubletree By Hilton Hotel London Excel
Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom
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1 Room With 2 Adults Change Search
Room
Room
Address
Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Hair dryer
- Shower
- Wheelchair accessible
- On-site parking
- vending machine
- telephone
- kitchenware
- Family Rooms
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- English
- French
- Polish
- Portuguese
- Russian
- Spanish
- Filipino
- Convenience Store
- Non-Smoking Rooms Available
- Electric vehicle charging station
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Contactless check-in/out
- Food delivery
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Soundproof rooms available
- TV & Movies/Shows
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Window
- Professional cleaning services
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- London City Airport - 0.68 mi
- London Biggin Hill - 12.21 mi
- Northolt - 19.89 mi
- Heathrow Airport - 21.61 mi
- Rochester - 22.72 mi
- Gatwick Airport - 26.73 mi
- Stansted Airport - 27.41 mi
- London Southend Airport - 28.57 mi
- Luton Airport - 30.77 mi
Museums
- North Woolwich Old Station Museum - 1.18 mi
- Geffrye Museum - 1.23 mi
- Museum of Culinary History and Alimentation - 1.40 mi
- London Transport Museum - 1.68 mi
- William Morris Gallery - 1.97 mi
Click here to leave your opinion >>
Marwa (Couple)
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
Unfortunately, rarely anything stood out positively during my stay.
This was one of the most disappointing hotel experiences I have had. From the beginning, there was a noticeable lack of guest assistance and basic hospitality. There was no valet or staff available to help with luggage, which made the arrival and departure experience unnecessarily difficult. During one of these occasions, the lack of assistance contributed to me accidentally leaving my phone in an Uber.
I was also shocked to be told that housekeeping was only available until 3 pm, despite this not being clearly communicated in advance. I have stayed in many hotels and found this extremely unusual and inconvenient. The room also did not have a refrigerator, and when I asked about it, no satisfactory solution was provided.
The worst part of the stay was the attitude of the manager. When I raised my concerns, I felt that I was treated in a dismissive and confrontational manner rather than with the professionalism expected from a Hilton property. When my friend attempted to speak with him on speakerphone, he refused, and he then referred to having a “witness” to what I was saying, which I found completely unnecessary and inappropriate in a guest-service interaction. He eventually walked away from the desk while the matter was still unresolved, which I found extremely disrespectful.
Overall, I experienced poor service, a lack of basic guest support, inadequate communication, and an unacceptable approach to handling complaints. I was so unhappy with the experience that I decided to check out early and move to another hotel. I would not choose to stay at this property again.
Massimiliano (Solo Traveler)
stayed in September, 2026
Guest Score 6 out of 10
Pleasant
The big panoramic window on the river from the restaurant
Not very well maintained carpets and fabrics stained everywhere , staff not very friendly and welcoming , terrible and overpriced breakfast
fuad (Solo Traveler)
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
The only positive aspect of my stay was the view. Unfortunately, that was the only thing I could genuinely praise about this hotel
This was one of the worst hotel experiences I have ever had, and honestly, I was shocked that this property carries the Hilton name.
The breakfast was extremely disappointing and nowhere near the standard I would expect from Hilton. The quality and selection were very poor.
There was also no proper room service. I requested bottled water for my room and was told that I had to come downstairs myself to collect it. This is simply unacceptable for a hotel operating under the Hilton brand.
The towels were old, yellowish, worn and did not appear clean or properly maintained. The bathroom amenities were extremely poor: there was no proper shower gel or basic toiletries, only shampoo and conditioner of such poor quality that they actually left my hair feeling damaged.
Even more concerning was the general cleanliness of the property. During my stay, there were unpleasant smells, including what appeared to be a strong smell of urine in some areas. The overall condition and cleanliness were far below what I would expect from a hotel in London, let alone a Hilton property.
I specifically chose this hotel because I was attending a medical ophthalmology conference in London, and I genuinely regret that decision. I have stayed at many Hilton hotels before and have always considered Hilton one of the hotel brands I like and trust most. That is precisely why this experience was so shocking and disappointing.
I honestly found it difficult to believe that I was staying at a Hilton hotel. I have stayed in two-star hotels that were better maintained, cleaner, more welcoming and provided better service than this property.
This hotel, in my opinion, does not represent the standards, reputation or hospitality that I associate with Hilton
Olorunfunmi (Solo Traveler)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
Stayed 6 nights
shannon (Couple)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Close to the airport, pretty location, close to bus station
Nothing to say
Ahmed (Couple)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
every things was fine the breakfast , the staff lovely & friendly , the prices high than before
Osariemen (Couple)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
I like it because close to train station it has a beautiful view and the area is close to everything is a beautiful talk about the river in that area
Very clean
Zaytoon (Group Traveler)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
The room was clean and spacious, the staff were friendly and accomodation, the location was peaceful and breakfast was good.
None, it was generally comfortable.
Wang (Couple)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
it’s very close to the city airport, so it’s great convenience for us. Also, we were welcomed by some cookies which were still warm and although it’s close to the airport when we closed the window, there was no noise at all.
for these reasons, I would recommend the Doubletree to other travelers if they need to stay at a place for catching the flight.
not sure
Ibrahim M. (Family with young children)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Food and location and staff
Nothing
ANKUR (Family with young children)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
Excellent
Excellent
Maria d. C. (Solo Traveler)
stayed in July, 2026
Guest Score 5 out of 10
Fair
A Hilton is always a good comfortable hotel. It has nice views in the morning for breakfast.
Noisy: the air conditioning was super noisy both in the room, the bathroom. Staff told me you should have complained: I don't go to a Hilton to complain. I expect super quality. Then, I booked like 5 months ago and I am member of Hilton Honors and got a room without a view. I find that...awful as a service. Staff tried to correct it, but Hotel was full and they only had a room without air conditioning (which probably would have been a blessing so noisy it was the room). I was very disappointed. And all because I booked with Booking.com. I expect more from a Hilton. Additionally, it is far from the city. Not coming again. Will find cheaper and closer options.
Julija (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Lovely location , everything was clean and gorgeous breakfast.
Nicolas (Group Traveler)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Service
N/A
Martha (Solo Traveler)
stayed in July, 2026
Guest Score 6 out of 10
Pleasant
location
lack of facilities like a spa and more restaurants
Jubril (Solo Traveler)
stayed in June, 2026
Guest Score 7 out of 10
Good
Breakfast could be better. And was hoping for rooftop swimming pool.
Tshepho (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Great location
None
Lorena (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Good value for money, very comfortable bed and clean room everyone loved the welcome Cookie
Unfortunately we had a room with no view and it has not been prepared for us (sofa bed not made). Not a big issue though
andrea (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The staff are simply amazing, nothing is too much trouble. Staying for a very hectic comicon weekend but they still managed to give us one to one assistance. Thankyou so much to the receptionist who gave her phone charger to my daughter to borrow!!!
NANCY (Couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
Staff friendly and professional. Excellent location - short walk to train and very safe!
Nice restaurant on-site. Good food!
Room was disappointing. Dirty carpet, shower head small with weak spray, and light set-up is awful. You must leave BRIGHT entry door light ON to have access to other lights/lamps. When entry door light is off, no other lights work.
Thank you for your information!
Area information
- London City Airport - 0.68 mi
- London Biggin Hill - 12.21 mi
- Northolt - 19.89 mi
- Heathrow Airport - 21.61 mi
- Rochester - 22.72 mi
- Gatwick Airport - 26.73 mi
- Stansted Airport - 27.41 mi
- London Southend Airport - 28.57 mi
- Luton Airport - 30.77 mi
- North Woolwich Old Station Museum - 1.18 mi
- Geffrye Museum - 1.23 mi
- Museum of Culinary History and Alimentation - 1.40 mi
- London Transport Museum - 1.68 mi
- William Morris Gallery - 1.97 mi
- Woolwich Dockyard Railway Station - 1.29 mi
- Canning Town Station - 1.38 mi
- Canning Town - 1.40 mi
- Charlton Train Station - 1.46 mi
- North Greenwich - 1.60 mi
- Upton Park Station - 1.80 mi
- Woolwich Arsenal Railway Station - 1.80 mi
- Westcombe Park Station - 1.87 mi
- Plaistow - 1.88 mi
- Plaistow Station - 1.88 mi
- Upton Park - 1.93 mi
- Custom House - 0.54 mi
- Custom House Station - 0.57 mi
- ExCel Exhibition Centre - 0.84 mi
- Lyceum - 1.68 mi
- Thames Barrier Visitor Centre - 0.88 mi
- Old Operating Theatre - 1.02 mi
- Millennium Dome - 1.63 mi
- Maryon Park - 1.52 mi
- Upton Park - 1.69 mi
- O2 Arena - 1.63 mi
- Prince Regent DLR - 0.25 mi
- Royal Albert DLR - 0.36 mi
- Silvertown - 0.47 mi
- ExCeL Exhibition Centre - 0.55 mi
- Thames Barrier - 0.88 mi
- Royal Victoria DLR - 0.88 mi
- Thames Barrier Learning Centre - 0.89 mi
- Beckton DLR - 1.08 mi
- King George V DLR - 1.08 mi
- Cyprus DLR - 1.09 mi
- Excel Centre - 1.09 mi
- Woolwich Free Ferry - 1.25 mi
- Woolwich Dockyard - 1.32 mi
- Canning Town - 1.35 mi
- Gallions Reach DLR - 1.43 mi
- Charlton Athletic FC - 1.44 mi
- The Valley - 1.47 mi
- Morris Macqueen And Shoaib - 1.51 mi
- The O2 - 1.57 mi
- Royal Artillery Barracks - 1.69 mi
- West Ham United FC - 1.70 mi
- Woolwich Arsenal - 1.73 mi
- East India DLR - 1.77 mi
- Blackwall DLR - 1.97 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
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Other attractions
Historical Buildings Show all on map »
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Doubletree By Hilton Hotel London Excel
Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom