Doubletree By Hilton Hotel London Excel
Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom
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Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom
Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. Our room service is from 6.30am to 11pm A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Golf Course
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Hair dryer
  • Shower
  • Wheelchair accessible
  • On-site parking
  • vending machine
  • telephone
  • kitchenware
  • Family Rooms
  • Free Wi-Fi
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • French
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Filipino
  • Convenience Store
  • Non-Smoking Rooms Available
  • Electric vehicle charging station
  • Smoke alarms
  • Fire extinguishers
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Invoices
  • Access to health care professionals
  • Staff trained in safety protocol
  • Temperature check for guests and staff
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Entertainment services
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Safety chain and/or latch on doors available
  • Soundproof rooms available
  • TV & Movies/Shows
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Window
  • Professional cleaning services
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Kid-friendly dining
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Doubletree By Hilton Hotel London Excel
Rates from View more information >>

Airports Show all on map »

  • London City Airport - 0.68 mi
  • London Biggin Hill - 12.21 mi
  • Northolt - 19.89 mi
  • Heathrow Airport - 21.61 mi
  • Rochester - 22.72 mi
  • Gatwick Airport - 26.73 mi
  • Stansted Airport - 27.41 mi
  • London Southend Airport - 28.57 mi
  • Luton Airport - 30.77 mi

Museums

  • North Woolwich Old Station Museum - 1.18 mi
  • Geffrye Museum - 1.23 mi
  • Museum of Culinary History and Alimentation - 1.40 mi
  • London Transport Museum - 1.68 mi
  • William Morris Gallery - 1.97 mi
Click here to leave your opinion >>
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
Unfortunately, rarely anything stood out positively during my stay.
This was one of the most disappointing hotel experiences I have had. From the beginning, there was a noticeable lack of guest assistance and basic hospitality. There was no valet or staff available to help with luggage, which made the arrival and departure experience unnecessarily difficult. During one of these occasions, the lack of assistance contributed to me accidentally leaving my phone in an Uber. I was also shocked to be told that housekeeping was only available until 3 pm, despite this not being clearly communicated in advance. I have stayed in many hotels and found this extremely unusual and inconvenient. The room also did not have a refrigerator, and when I asked about it, no satisfactory solution was provided. The worst part of the stay was the attitude of the manager. When I raised my concerns, I felt that I was treated in a dismissive and confrontational manner rather than with the professionalism expected from a Hilton property. When my friend attempted to speak with him on speakerphone, he refused, and he then referred to having a “witness” to what I was saying, which I found completely unnecessary and inappropriate in a guest-service interaction. He eventually walked away from the desk while the matter was still unresolved, which I found extremely disrespectful. Overall, I experienced poor service, a lack of basic guest support, inadequate communication, and an unacceptable approach to handling complaints. I was so unhappy with the experience that I decided to check out early and move to another hotel. I would not choose to stay at this property again.
stayed in September, 2026
Guest Score 7 out of 10
Good
Proximity to Custom House station, the cable way and beautiful river views
Water was not refilled for three days in a row even after asking housekeeping to do so. We travelled just over 15hrs from South Africa and even though we requested early checkin we were bluntly refused a room. The hotel requested a £50 hold on credit card even though money had been paid through booking.com for the same purposes.
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Clean, friendly staff. Nice venue and location.
Nothing really. Even in the lobby there was fresh water available, while waiting for other guests. Since next to airport, breakfast outside, although nice along the Riverside is noisy.
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Polite team at reception and the cockies
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 6 out of 10
Pleasant
The big panoramic window on the river from the restaurant
Not very well maintained carpets and fabrics stained everywhere , staff not very friendly and welcoming , terrible and overpriced breakfast
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
The location is far from both train and bus access. Then the food (breakfast) is not nice just manageable
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Clean and very cozy
Couldnt connect my phone to the tv
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
The only positive aspect of my stay was the view. Unfortunately, that was the only thing I could genuinely praise about this hotel
This was one of the worst hotel experiences I have ever had, and honestly, I was shocked that this property carries the Hilton name. The breakfast was extremely disappointing and nowhere near the standard I would expect from Hilton. The quality and selection were very poor. There was also no proper room service. I requested bottled water for my room and was told that I had to come downstairs myself to collect it. This is simply unacceptable for a hotel operating under the Hilton brand. The towels were old, yellowish, worn and did not appear clean or properly maintained. The bathroom amenities were extremely poor: there was no proper shower gel or basic toiletries, only shampoo and conditioner of such poor quality that they actually left my hair feeling damaged. Even more concerning was the general cleanliness of the property. During my stay, there were unpleasant smells, including what appeared to be a strong smell of urine in some areas. The overall condition and cleanliness were far below what I would expect from a hotel in London, let alone a Hilton property. I specifically chose this hotel because I was attending a medical ophthalmology conference in London, and I genuinely regret that decision. I have stayed at many Hilton hotels before and have always considered Hilton one of the hotel brands I like and trust most. That is precisely why this experience was so shocking and disappointing. I honestly found it difficult to believe that I was staying at a Hilton hotel. I have stayed in two-star hotels that were better maintained, cleaner, more welcoming and provided better service than this property. This hotel, in my opinion, does not represent the standards, reputation or hospitality that I associate with Hilton
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
The only positive aspect of my stay was the view. Unfortunately, that was the only thing I could genuinely praise about this hotel
This was one of the worst hotel experiences I have ever had, and honestly, I was shocked that this property carries the Hilton name. The breakfast was extremely disappointing and nowhere near the standard I would expect from Hilton. The quality and selection were very poor. There was also no proper room service. I requested bottled water for my room and was told that I had to come downstairs myself to collect it. This is simply unacceptable for a hotel operating under the Hilton brand. The towels were old, yellowish, worn and did not appear clean or properly maintained. The bathroom amenities were extremely poor: there was no proper shower gel or basic toiletries, only shampoo and conditioner of such poor quality that they actually left my hair feeling damaged. Even more concerning was the general cleanliness of the property. During my stay, there were unpleasant smells, including what appeared to be a strong smell of urine in some areas. The overall condition and cleanliness were far below what I would expect from a hotel in London, let alone a Hilton property. I specifically chose this hotel because I was attending a medical ophthalmology conference in London, and I genuinely regret that decision. I have stayed at many Hilton hotels before and have always considered Hilton one of the hotel brands I like and trust most. That is precisely why this experience was so shocking and disappointing. I honestly found it difficult to believe that I was staying at a Hilton hotel. I have stayed in two-star hotels that were better maintained, cleaner, more welcoming and provided better service than this property. This hotel, in my opinion, does not represent the standards, reputation or hospitality that I associate with Hilton
stayed in September, 2026
Guest Score 8 out of 10
Very Good
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Guest reviews
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Area information

    Airports Show all on map »

    • London City Airport - 0.68 mi
    • London Biggin Hill - 12.21 mi
    • Northolt - 19.89 mi
    • Heathrow Airport - 21.61 mi
    • Rochester - 22.72 mi
    • Gatwick Airport - 26.73 mi
    • Stansted Airport - 27.41 mi
    • London Southend Airport - 28.57 mi
    • Luton Airport - 30.77 mi

    Museums

      Art Galleries Show all on map »
      • North Woolwich Old Station Museum - 1.18 mi
      • Geffrye Museum - 1.23 mi
      • Museum of Culinary History and Alimentation - 1.40 mi
      • London Transport Museum - 1.68 mi
      • William Morris Gallery - 1.97 mi

    Transport

      Train stations Show all on map »
      • Woolwich Dockyard Railway Station - 1.29 mi
      • Canning Town Station - 1.38 mi
      • Canning Town - 1.40 mi
      • Charlton Train Station - 1.46 mi
      • North Greenwich - 1.60 mi
      • Upton Park Station - 1.80 mi
      • Woolwich Arsenal Railway Station - 1.80 mi
      • Westcombe Park Station - 1.87 mi
      • Plaistow - 1.88 mi
      • Plaistow Station - 1.88 mi
      • Upton Park - 1.93 mi

    Other attractions

      Historical Buildings Show all on map »
      • Custom House - 0.54 mi
      • Custom House Station - 0.57 mi
      Things to do Show all on map »
      • ExCel Exhibition Centre - 0.84 mi
      • Lyceum - 1.68 mi
      Monuments and Landmarks Show all on map »
      • Thames Barrier Visitor Centre - 0.88 mi
      • Old Operating Theatre - 1.02 mi
      • Millennium Dome - 1.63 mi
      National Parks Show all on map »
      • Maryon Park - 1.52 mi
      • Upton Park - 1.69 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • O2 Arena - 1.63 mi
      Other Show all on map »
      • Prince Regent DLR - 0.25 mi
      • Royal Albert DLR - 0.36 mi
      • Silvertown - 0.47 mi
      • ExCeL Exhibition Centre - 0.55 mi
      • Thames Barrier - 0.88 mi
      • Royal Victoria DLR - 0.88 mi
      • Thames Barrier Learning Centre - 0.89 mi
      • Beckton DLR - 1.08 mi
      • King George V DLR - 1.08 mi
      • Cyprus DLR - 1.09 mi
      • Excel Centre - 1.09 mi
      • Woolwich Free Ferry - 1.25 mi
      • Woolwich Dockyard - 1.32 mi
      • Canning Town - 1.35 mi
      • Gallions Reach DLR - 1.43 mi
      • Charlton Athletic FC - 1.44 mi
      • The Valley - 1.47 mi
      • Morris Macqueen And Shoaib - 1.51 mi
      • The O2 - 1.57 mi
      • Royal Artillery Barracks - 1.69 mi
      • West Ham United FC - 1.70 mi
      • Woolwich Arsenal - 1.73 mi
      • East India DLR - 1.77 mi
      • Blackwall DLR - 1.97 mi

Doubletree By Hilton Hotel London Excel

Excel 2 Festoon Way Royal Victoria, East London, E16 1RH, United Kingdom