Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • mini bar
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Guests can opt-out of daily cleaning service
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Complimentary drinking water
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in September, 2025
Guest Score 7 out of 10
Good
Hotel is located in a good location for access to the railway station and town centre. Nice comfortable bed and large room.
My wife and I both had a ploughman's sandwich, which was dreadful to say the least and we did raise this, and no offer was made to refund us the money we paid. We were not aware that there was a charge of £50 pay night for our dog when we made the booking, which is very expensive for a dog stay.
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Lovely hotel in good location near the station. Friendly staff and tasty breakfast
Lift was very small and maybe good to offer something when a glass shatters at breakfast. My daughter’s hand was cut and glass went everywhere with her 1 year old. A staff member was very sympathetic, but still..
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Gorgeous decor and very unique style. Beautiful ambience too. Towels rail was a gorgeous idea as kept the towels lovely and warm.
Pillow was a bit flat, could do with two pillows each. We had to asked for more pillows. Moulds around the bath.
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Very comfortable bed and was very happy with the shower, excellent customer service with the staff, bedroom was clean, bedroom was a nice size, great value for the money that we paid for the room. The room had very good air conditioning.
Was a smart tv but the Netflix and other apps didn't function. Fire alarm went off in the early hours of the morning, while checking out we got no apology from the reception staff. Went else where for breakfast as we thought the breakfast was abit pricey. The room and bathroom had no bin linners in them.
stayed in September, 2025
Guest Score 8 out of 10
Very Good
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Hotel is looking clean & modern after refurbishment. Bar & lounge area very spacious & comfortable. Rooms are bright & well equipped with tea/ coffee making facilities & iron & ironing board, which is always useful.
better pillows or 2 instead of just the one. Breakfast expensive just under £17.00.
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Location
Pillows were too hard for me
stayed in September, 2025
Guest Score 8 out of 10
Very Good
The hotel was beautiful. The rooms were stunning.
Lifts were a bit annoying. Very small for the size of the hotel. We both have bad backs otherwise we would of used stairs. I was really ill on the day of the stay so had to stay in the suite. So sad didn't get to explore more of the hotel.
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
We use this hotel several times a year always good value for money especially since it’s recent makeover
The cooked breakfast lets it down but the rest is good
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Spacious clean , lovely hotel
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Location
Check in
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
stayed in September, 2025
Guest Score 8 out of 10
Very Good
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Lovely place, clean and welcoming staff pleasant and accommodating. Would definitely go back
stayed in September, 2025
Guest Score 7 out of 10
Good
Great location
We were split up as a party and we were advised that we would be on the same floor .
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
stayed in September, 2025
Guest Score 8 out of 10
Very Good
Guest reviews
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom