Kampala Serena Hotel
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda
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1 Room With 3 Adults Change Search
Room
Room
Address
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Trouser press
- Fax/photocopying
- Shared lounge/TV area
- Wheelchair accessible
- On-site parking
- outdoor pool
- Poolside bar
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Live entertainment
- Massage services
- Restaurant(s)
- Sun Deck
- Daily Housekeeping
- Happy Hour
- Non-Smoking Rooms Available
- Wine/champagne
- Fruits
- Outdoor furniture
- Light therapy
- Yoga classes
- Fitness classes
- Personal trainer
- Sun loungers or beach chairs
- Movie nights
- Themed dinner nights
- Aerobics
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Electronic room key
- Audible alarm
- balcony/terrace
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Allergy-free rooms available
- Room service available
- Airport shuttle (charges may apply)
- Shuttle service (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Entebbe/Kampala Intl Airport - 21.59 mi
Click here to leave your opinion >>
Damalie (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Quiet, clean
N/A
Mayanja (Solo Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Very near town, cleanliness and breakfast
Macinnes (Solo Traveler)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Good size rooms - good food, good service but its expensive
The cost of everything
Abdul H. (Solo Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
I have been visiting Kampala for several years and this has been my first time at Serena, its was totally amazing
None
Marylee (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Beautifully designed and decorated hotel
Mohamed (Solo Traveler)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
Location was good
### ⭐ Honest Feedback – Food Quality Needs Serious Improvement
We checked in as a family of four, and after a long and tiring journey, we asked the receptionist for a good place to enjoy a nice steak. We were kindly recommended *The Explorer Restaurant*. We all ordered well-done steaks and waited about 20–30 minutes for our meals. Unfortunately, when the food arrived, we were quite disappointed — the steaks were extremely tough and difficult to eat. Sadly, none of us could finish our meals that evening.
A couple of days later, we decided to try the main restaurant, hoping for a better experience. My wife ordered the beef biryani, but once again, the meat was very tough and unchewable. The same went for the spring rolls, which didn’t meet the expected standard of a five-star establishment.
Overall, I would say the **food quality really needs improvement**. Everything else about the hotel was fairly average — not bad, but nothing particularly outstanding either. I truly hope the management takes this feedback constructively, as the hotel has great potential if the dining experience is improved.
Abdulaziz (Family with young children)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
The breakfast was great.
RUTH (Solo Traveler)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
The staff, especially the bellboy, were exceptionally friendly, and the rest of the team was equally welcoming. My friends and I were treated with respect and care throughout our stay. The Elemis body and bath products were an added delight. ?
The food was a disappointment. I ordered a curry and, while I understand Indian cuisine can be rich with oils and fats like ghee, my dish was swimming in oil. Unfortunately, I couldn’t enjoy it and felt nauseated upon the first bite ??. It was a chicken dish, yet it was excessively oily, not due to natural fats, and could have benefited from more tomato, coconut milk, or crushed cashews for balance. The dish felt basic and bland, and remaking it isn’t the solution—getting it right the first time matters. I expected more from the kitchen.
Daniel (Solo Traveler)
stayed in August, 2025
Guest Score 7 out of 10
Good
Rooms are large and facilities are very good for spa, pool and gym.
Food is very average. While the rest of the staff in the hotel are great the multiple restaurants are B staff are not attentive as wait staff and of disappear even in an near empty room. Food takes forever to come out of kitchen.
Basma (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Amazing , good services , collaborate , helpful , clean
Nothing
Jacob (Solo Traveler)
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
The breakfast and all meals were excellent.
Nothing.
Stephen (Family with young children)
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
The pool was great
karim.mahm (Solo Traveler)
stayed in May, 2025
Guest Score 7 out of 10
Good
Breakfast and Hotel Facilities
It is a bit old where furnitures needs to be upgraded
Abraham (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
We arrived super late but were warmly welcomed by friendly staff and our request was met perfectly, the deluxe room is always on point and the food is great.
Ada (Solo Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Cleanliness
Location
Warm friendly & welcoming staff @mist @breakfast team
Breakfast
Swimming pool
Mist bar for relaxed evenings
Lunch for visitors of residents could be discounted to same price of resident.
Barbara (Solo Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Minesh (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
James (Business Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Stayed a few times and it is superb
James (Business Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Everything. Perfect paradise in the centre of the city
Hadijah (Business Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
The staff at Serena are just great. They are warm and attentive, and remember your order!!!
No dislikes on this visit: all previsit requests were adhered to.
Thank you for your information!
Availability from Mon, Dec 15, 2025 To Thu, Dec 18, 2025 For 1 Room (Change Search)
Room type
Max
Rate
Deluxe Room
The spacious double room provides air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a bath or a shower.
3 x
$354.24USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$354.24
$354.24
$354.23
-
-
-
-
Average nightly rate $354.24
Total (including tax) $1,260.00
3 x
$413.56USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
$413.56
$413.56
$413.56
-
-
-
-
Average nightly rate $413.56
Total (including tax) $1,470.00
- Accessible by lift
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Body soap
- Carpeting
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary coffee
- Complimentary drinking water
- Complimentary tea
- Conditioner
- Crib(s)
- Desk
- Electric kettle
- Fire extinguisher
- Free Wifi
- Garden view
- Hair dryer
- In-room safe box
- Individual air conditioning
- Iron and ironing board
- Key card access
- Linens
- Mini bar
- Mirror
- Phone
- Pool towels
- Private bathroom
- Room with view
- Satellite/cable channels
- Seating area
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Sofa bed
- Soundproofing
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Wake-up service
- Washing machine/dryer
- Wine glasses
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Area information
- Entebbe/Kampala Intl Airport - 21.59 mi
- Namanve Station - 5.91 mi
- Mukono Station - 12.44 mi
- Seta Station - 17.56 mi
- Kawolo Station - 24.04 mi
- Nyenga Station - 39.06 mi
- Myanzi Station - 46.77 mi
- Kakira Station - 47.81 mi
- Mutai Station - 48.15 mi
- Magamaga Station - 53.58 mi
- Kamuli Station - 55.51 mi
- Namaganda Station - 58.40 mi
- Kyambogo University - 3.45 mi
- Entebbe Harbour - 18.89 mi
- Busowa Falls - 38.31 mi
- Simba Falls - 42.91 mi
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Kampala Serena Hotel
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda