Kampala Serena Hotel
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda
View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Trouser press
- Fax/photocopying
- Shared lounge/TV area
- Wheelchair accessible
- On-site parking
- outdoor pool
- Poolside bar
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Live entertainment
- Massage services
- Restaurant(s)
- Sun Deck
- Daily Housekeeping
- Happy Hour
- Non-Smoking Rooms Available
- Wine/champagne
- Fruits
- Outdoor furniture
- Light therapy
- Yoga classes
- Fitness classes
- Personal trainer
- Sun loungers or beach chairs
- Movie nights
- Themed dinner nights
- Aerobics
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Electronic room key
- Audible alarm
- balcony/terrace
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Allergy-free rooms available
- Room service available
- Airport shuttle (charges may apply)
- Shuttle service (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Entebbe/Kampala Intl Airport - 21.59 mi
Click here to leave your opinion >>
Alicia (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
I loved everything about this hotel. The staff, the facilities, the room, the food and drinks, the location...
I was only sad to leave. I've already booked my next trip!
Michael C. (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Very nice
The frogs are loud outside
peter (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Best customer service. Friendly staff and overall wonderful experience
No options for
Vegetarian diet
aliy (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Good food
No hand held shower head
Eureka (Family with young children)
stayed in March, 2026
Guest Score 7 out of 10
Good
The room layout is beautiful ❤️
The food selection is lacking, there wasn't any cheddar cheese for the omelette, only Parmesan.The milk alternatives only constituted of soy milk and it was sweetened, which can be an issue for those who don't take sugar in their cereal.The cakes on display had sat for lengthy periods of time, thus they could not be consumed, which was disappointing. Lastly the timeous delivery and execution of requests by guests is imperative, if one cannot be able to do so, they should be honest with the guest and mention it cordially to the guest. We would order only to have our order delayed or not attended to at all. Please note that the above are areas of improvement.
Iftekhar (Group Traveler)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Fabulous hotel!!! The architecture, the food and the customer service outstanding. I don't know if I will see another hotel with this level of quality.
Zain (Family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
I liked the gardens, it was nice to stay at a place with good greenery in the city.
The pool was nice, and there was a good number of restaurants inside the hotel. The room service was good and it was very clean.
The water wasn't as hot enough. It was difficult to enjoy the bath tub.
Rajiv (Couple)
stayed in February, 2026
Guest Score 7 out of 10
Good
Still the best hotel in Kampala. Expensive since there is no competition. Location is great.
Rooms are tired and and nothing has been changed for the last 20’years. Ratty old
Phones, tables, lamps that don’t work, cupboards don’t have handles. The balcony door wouldn’t lock and was broken. The toilet is so dated and it’s sad. The Hotel management should show more interest and inspect the rooms.
Beverly (Couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
It was clean and very pretty.
Need some updating and some repairs and didn’t feel like I received value for the money laundry prices extreme and breakfast beef heavy no chicken or turkey options
Thabith (Solo Traveler)
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Location
Nothing
Irene (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Great Hotel!
Nothing
Roland L. (Family with young children)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Old vintage look, very friendly staff and cleanliness
For that price, they need to modernize /upgrade the facility, right now the rooms lack simple modern conveniences.
Damalie (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Quiet, clean
N/A
Mayanja (Solo Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Very near town, cleanliness and breakfast
Macinnes (Solo Traveler)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Good size rooms - good food, good service but its expensive
The cost of everything
Abdul H. (Solo Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
I have been visiting Kampala for several years and this has been my first time at Serena, its was totally amazing
None
Marylee (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Beautifully designed and decorated hotel
Mohamed (Solo Traveler)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
Location was good
### ⭐ Honest Feedback – Food Quality Needs Serious Improvement
We checked in as a family of four, and after a long and tiring journey, we asked the receptionist for a good place to enjoy a nice steak. We were kindly recommended *The Explorer Restaurant*. We all ordered well-done steaks and waited about 20–30 minutes for our meals. Unfortunately, when the food arrived, we were quite disappointed — the steaks were extremely tough and difficult to eat. Sadly, none of us could finish our meals that evening.
A couple of days later, we decided to try the main restaurant, hoping for a better experience. My wife ordered the beef biryani, but once again, the meat was very tough and unchewable. The same went for the spring rolls, which didn’t meet the expected standard of a five-star establishment.
Overall, I would say the **food quality really needs improvement**. Everything else about the hotel was fairly average — not bad, but nothing particularly outstanding either. I truly hope the management takes this feedback constructively, as the hotel has great potential if the dining experience is improved.
Abdulaziz (Family with young children)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
The breakfast was great.
RUTH (Solo Traveler)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
The staff, especially the bellboy, were exceptionally friendly, and the rest of the team was equally welcoming. My friends and I were treated with respect and care throughout our stay. The Elemis body and bath products were an added delight. ?
The food was a disappointment. I ordered a curry and, while I understand Indian cuisine can be rich with oils and fats like ghee, my dish was swimming in oil. Unfortunately, I couldn’t enjoy it and felt nauseated upon the first bite ??. It was a chicken dish, yet it was excessively oily, not due to natural fats, and could have benefited from more tomato, coconut milk, or crushed cashews for balance. The dish felt basic and bland, and remaking it isn’t the solution—getting it right the first time matters. I expected more from the kitchen.
Thank you for your information!
Area information
- Entebbe/Kampala Intl Airport - 21.59 mi
- Namanve Station - 5.91 mi
- Mukono Station - 12.44 mi
- Seta Station - 17.56 mi
- Kawolo Station - 24.04 mi
- Nyenga Station - 39.06 mi
- Myanzi Station - 46.77 mi
- Kakira Station - 47.81 mi
- Mutai Station - 48.15 mi
- Magamaga Station - 53.58 mi
- Kamuli Station - 55.51 mi
- Namaganda Station - 58.40 mi
- Kyambogo University - 3.45 mi
- Entebbe Harbour - 18.89 mi
- Busowa Falls - 38.31 mi
- Simba Falls - 42.91 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Other attractions
Colleges and Universities Show all on map »
Other Show all on map »
Kampala Serena Hotel
P.o Box 7814 Kintu Road, Kampala, Kampala, Uganda