My morning shower did not have any hot water. That was my only gripe.

There was a teen age girl in the lobby area of the hotel, very, very loud and inconsiderate. When staff asked her to be polite to guests present (which they did very politely), she responded with, "I don't care about them, this is my aunty's Hotel." The desk worker apologized to us, but it was apparent there wasn't much more he could do. We took our conversation elsewhere than in the sitting lobby area. Other than that, there are no issues. Even if it is a family member, it doesn't make good for them not to care about the guest at a facility. She was not directly rude to anyone though. I will stay again my next visit.

Restaurants poor, no alcohol

Shower was not working, bedside lamp broken, large gaping hole on the side of the bath- tub. Couldn’t even get a bottle of drinking water. Generally not attentive like before.

Whilst this hotel is close to the airport and ideal for travellers, this hotel is not fit for purpose. We had pre-booked 2 double rooms 1 week in advance for a 1 night stay prior to our flight. We arrived on the day only to find that the rooms 'prepared' for us were diabolical! 1 room didn't have any basic facilities (no kettle, cup, glass, drinking water, etc); the other room was dirty with a bad smell, it even had cockroaches - giant ones with wings. One of them flew from the floor to the mosquito net right in front of us, we run out of the room. The only member of staff available on site on the day didn't seem to know what to do in terms of finding us alternative rooms. He managed to find us another room that was available, but it too had issues: the main door to the room could not lock and required a key to lock; the bathroom door handle was broken and hanging off the door (see picture); the balcony slide doors couldn't lock and had no key. In addition to the above issues, we were then told that the restaurant was temporarily closed as the chef was offsite, we had to wait for him to arrive before we could order anything. When we eventually ordered, we couldn't pay in dollars as advised on booking.com as the restaurant on site apparently doesn't accept dollars. Also note that this hotel doesn't have or serl any alcohol on site. Even for soft drinks, they only have water. If you use this hotel, bring your own drinks! Very poor customer service!

The staff was not organised. We were moved from one room to another, internet connection took forever.

Cleanliness in the rooms.

I would have to be petty and dig deep to find things to complain about, which I will not do.

Service at the restaurant was poor. Electricity was unstable. Also their was no good wifi.

The bathrooms were leaking and with low water pressure and heater not working efectively.

Was what I was looking for for1 night.

Nothing