The sofa chair near the window had a corner of its upholstery worn out by frequent rubbing by the window blind. It was fully functional but detracted from an otherwise great room.

Nothing

Exceptionally poor value you for money. Attitude of lady on reception,in person and via wattsapp message,very poor customer service skills and terrible attitude,had no desire to solve my problems,suggest owners read the text messages. No wine glasses or any glasses in room,no bottle opener/corkscrew,no t spoons or tea:coffee.No room information,no instructions for TV,all set in Chinese,even housekeeping couldn’t understand it and had to call for support to resolve.At the price charged for room Netix etc should be provided on hotel account free of charge as per cheaper hotels in Taiwan.Sound quality on TV very poor.Coffee machine only takes mineral water so the water bottles provided are used in the coffee machine. Coffee machine broken lid,reported on arrival no fixed 4 days later.floor and wall damaged around/in front of TV.No toiletries provided for luxury bath only screwed to wall in shower.Restaurant closed in evening only room service menu available and only until 7pm,very limited poor selection on menu.Breakfast poor,buffet one day,set menu the next due to lack of guests.Requested owners contact details twice to complain directly as lady on reception was so negative but reception refused to provide me with the owners details and told me to email the reception lady who was failing to resolve my problems on a daily basis.Arrived with the assurance of a shuttle bus meeting me at station for transfer to hotel,did not arrive until 30 mins later and after several texts and calls.be warned there are no restaurants within walking distance of hotel. Due to closed restaurant and poor room menu had to go to Kenting to get food as I wanted to go only 1 hour before the start of the free daily shuttle service I was charged 100TWD per KM by hotel shuttle bus when I specifically requested a taxi.No flexibility from reception,although the day before Danial was very flexible and helpful.

If you don’t drive it’ll be out of the way

Nothing.

Breakfasts were not quite to my taste. Pickles and milk tea too sweet for example

All in all, we had no complaints!

There is no elevator and no room at the ground level. It’s a drawback for elderly people.

They put lots of effort in the main design, and its beautiful but the practical aspect was forgotten a bit... The room was full with unnecessary things and no space to open a luggage... A curtain or glass for the shower not to go everywhere... And as many places we visited in Taiwan the details are forgotten... Not well maintained, with little broken things in the room.... Cleaning can be improved...