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I ordered breakfast/dinner and waited for 40 minutes

Noisy at night with live music some nights, no problem though as I have noise cancelling headphones

nothing

Aircon doesnt work. Bathroom could be better with done up nicely facilities in the room. Bar fridge was placed awkwardly for reach. Privacy is an issue if you want to let some sunlight in.

keep the noise down or til 10pm... need to have hot water...another side desk will be ok...no robe nor shoes for a price of that level...the safe was broken... No curtain for showers...

The hotel was moldy and didn't smell clean the rooms were not clean and the staff was not friendly.

There was no hot water at all, they held a concert at hotel and this meant that people partied in hallways all night, my wife was touched by a guest at the concert, the foyer and grounds were rubbish filled still next morning.

Should have update eftpos machines at the pool area.

Check in and check out experience was a nightmare. At check in, paid for our two rooms and then went to our rooms. We had booked sea view rooms with a balcony and were given car park view with no balcony. Thankfully they put us in rooms (believe upgraded to suites with Seaview and balcony) but it again went wrong at check out. We had to pay extra, and they just charge the rate for the room and believe charged rate for suite, not the room we booked (as they insisted, we requested the change - yes because put us in the wrong room) and also said the 10% genius discount entitled to, was already in the rate (when it wasn't). Had to give up arguing or risk missing flight but will follow up with booking.com. The bed was terribly uncomfortable, gave me a bad back. The fridge wasn't even cold, and the hot water was a day-by-day proposition. I also had a broken tap that was never fixed (despite letting reception know daily). Some days I got new toiletries and other days I did not. Was quite expensive as well. Need car or taxi to go anywhere, close(ish) to town and not too far from airport and sporting facilities (which is reason for our stay). It is loud. We had a wedding going until 5am on the night we arrived and a party every night to the early hours (being Football World Cup might not have helped).

No up to date brochures or compendium for tourism in room for travellers No help by reception booking tours, guides, drivers Hole in door - ppl can see in- small cockeroaches - yuk saw 2 near bedside table Had to get safe opened as was locked- had flickering light and no tour of resort-basically work it out yourself- was put in wrong room - then got charged more Reception staff happy/nice but- processes lacking- I had to keep on top of it all- give card back and ask for imprint of credit card back Loud music every night - poolside room Not a lot of choice in cocktails- didn't have dark rum and wouldn't use Bundy or JD as whiskey Not a lot of choice food- dinner, breakfast or room service- basic junkfood Restaurant forgot to even bring dinner- gave up went to room after hour and said deliver it- Weird things with housekeeping- earplug missing first time- then never took breakfast tray then one earing missing- Pillows need to be more and fluffy and a blanket Was reasonable hotel- lot of walking up stairs and hallways- no lifts and new wifi code everyday annoying as should be for whole stay- more walking to get as Reception would not give to other staff to give to me- was hardwork- to me a holiday should be relaxing- easy and massage available in room if want it - spa would improve experience- was ok