Ordinarily I would have given this place a 7-8 rating. It was an okay place to stay. But unfortunately, the owner, Isaac, and I had a big problem when I left. I had independently hired a car to bring me to the hotel from Kigali. I was charged $70 USD for that and given that it is a 2 1/2 hour drive, I thought that was reasonable. That driver also offered to come from Kigali to pick me up when I checked out, but Isaac said he would arrange a driver for me for the same amount which I thought was the better option. So that day, I gave Isaac $100 USD, $30 to take me to the Golden Monkeys, and $70 for the ride to Kilgali. The car/driver was waiting for me when I checked out, and before we drove away from the hotel, Isaac and his wife jumped into the back seat. I thought they might want to be dropped off in town somewhere, but it quickly became apparent that they intended to ride all the way to Kigali. I told them that would be okay, but that it would only be fair to split the cost of the car. They didn't agree at all, since I had already agreed to pay $70. The discussion became very unpleasant, and I told them to get out of the car, not knowing how it was going to end up. By that point we were a bit far from the hotel, but I agreed to have the driver take them back to the hotel. BTW, during the heated "discussion" Isaac said that the 2 1/2 hour trip to Kigali was only $30 and the $70 was for the Golden Monkeys. So he offered me $15, half of the $30, to have him and his wife go all the way to Kigali. It has been a few weeks since this incident and it still bothers me a lot.

Don't expect a view of the volcanos, they are in the city background like everywhere else in Musanze, but not seen from the rooms or garden. The main guesthouse could do with a few repairs and coat of paint in places but this does not detract from the nice welcome and atomosphere.

Loved it

Nothing for us.

Is a little far from the town centre but you can get a moto taxi quite cheaply.

For such price, I can't complain, but for future travellers here - the process to get hot water is to push a red button next to the shower head, then wait for AT LEAST an hour (not 30 min as staff says). Then you have exactly 7 min to take a shower. We learned it the hard way as the first night we weren't careful and one person used up all hot water.

The doors are very thin so you hear everything from the living room. The breakfast is quite simple and feels repetitive.

The beds were quite hard to sleep on

Nothing comes to mind!

The room is small, utilities are basic (wait 30 minutes for hot water -- but after 30 minutes they were very hot and shower was very pleasant)

I ate there one evening and not great