as explained above

they changed me twice for my stay and when asked they asked me to contact my bank

Staff attitude

No bath plug No milk for T Disapointed in the room

The wifi

The lis is long. Upon arrival at our room we found that the sliding doors of the cupboard were jammed and we had no access to the room safe. Reception sent a staff member who offered little other saying use one side only. Unimpressed, clearly the management never bother to check the facilities. Nor do staff seemingly ever bother to report issues. It is hard to believe that in 2019 a hotel would offer a small 4 by 3 television. I have not seen one in any hotel since about 2007. The next charming feature of this hotel is the noise generated by the airport. Lisbon airport directs outbound traffic directly over the city and aircraft are climbing through about 2000 feet with full power. This happens day and night every few minutes. One would have thought that the problem would have been apparent when building the hotel and appropriate acoustic treatment undertaken. So be prepared for constant problems. I have rarely experienced such poor bed quality in a hotel but this one ensures that you have a bad experience. The room has seen better days and the built up grime is no doubt long accumulated. Then there was the so called toaster in the restaurant. This contraption would certainly be illegal in many parts of the world. It consisted of a sliding tray over an exposed electric element. You are apparently meant to use metal tongs to place bread on the tray. Yes metal tongs near an open electric element. In some places this would be a law suit waiting to happen or even a serious breach of law. One would think the manager could visit a shop and buy some modern and safe toaster, a ten minute job. This is poorly managed hotel and that is where all of this unravels. Poor leadership leads to poor outcomes. The rating delivers a 5.0. Really it should 1 for management. 3 for facilities and 8 for some staff. All of this is their loss as the report I write for the travel company I work for will be far more detailed.

Air-conditioning

Breakfast wasn't really corresponding to a 4 star hotel. Boiled eggs, were cold, there was a machine where you could only get instant coffee and no other option. You could order a cappucino from the bar but it was charged extra. My friend's yoghurt which he took from the available fridge was gone off by a couple of days and I also found a hair in my cake slice unfortunately.

Wifi. Location.

Rome not as big as it written, and not really clean the floor.

Wifi kept cutting out

The room wasn't the same as I booked, it was smaller. The breakfast very good but the same in each morning.

Bar prices were too high as a result nobody used it

At that price breakfast should be included

Only one thing - there are never enough tea bags placed in the room and we always have to ask for more - each day.