Location was great. Staff were incredibly helpful.

We had the pleasure of staying at Hotel Santa Justa Lisboa from July 10th to July 13th, 2025, and I am writing this review both for future travelers and as a heartfelt thank you to the hotel staff. Location: The hotel’s location is absolutely unbeatable. Right in the heart of Lisbon, it made exploring the city on foot incredibly easy and enjoyable. Customer Service: Even prior to our arrival, I was in contact with the hotel regarding tours and activities. Their customer service was excellent from the very beginning — prompt, kind, and extremely helpful. They provided valuable guidance even before our trip began. Arrival & Stay: Upon arrival, the warm welcome we received immediately set the tone for a wonderful stay. Every day, we were pleasantly surprised with small gifts left in our room: one day chocolates, another day pastries, and even a bottle of wine — thoughtful gestures that made our experience feel personal and special. Staff: The front desk team was consistently polite, friendly, and incredibly knowledgeable. They went above and beyond in helping us arrange a memorable tour, both within Lisbon and beyond. The tour they recommended exceeded our expectations. Additionally, they facilitated our car rental from Lisbon to Porto at a very competitive rate, which was much appreciated. Room & Facilities: The room itself was immaculate, quiet, and perfectly maintained, with a fully equipped and modern bathroom. Every detail reflected comfort and quality. At no point did we feel like just hotel guests — every return felt like coming home, greeted with warmth and genuine hospitality by the entire staff. One small moment on our last day truly captured the spirit of this hotel’s service: as we were checking out, I noticed a little girl in the lobby crying. Hugo, one of the front desk staff, kindly approached her and her sister, offering them a small gift — I believe it was a treat of some kind — which instantly lifted their spirits.

The property is located in the center of the old town. You can reach easily all the major attractions. Lots of restaurants and cafe’s nearby . Despite being in the center, it’s still quiet . They have good soundproofing

The location is great. There are low end, middle end and high end restaurants, shops etc within 10-15 minute walking distance.

Nuno at the front counter was amazing! He plan out excursion for us and made dinner reservations when we arrived there.

Lovely location and great family adjoining room. Plenty of space for everyone. Breakfast was lovely and we appreciated the different variety each day.

Great location

The location of Santa Justa was excellent. The hotel room was large with a lovely big bathroom. The bed was extremely comfortable and the room was quiet. It was hot in Lisbon and nice to have good air conditioning in the room. We very much enjoyed our stay in Lisbon and Santa Justa Hotel. Would highly recommend.

Fantastic location - and restaurant !

Very good location, very nice and helpful staff, great renovation, exceptional bathroom.

The friendly staff and the cleanliness and size of the room.

The property was very nice. There were goodies in the refrigerator, and it was refilled daily. The breakfast was great.

Loved the staff and the location. Unbeatable!