Mercure Lisboa Jose Malhoa
Av Jose Malhoa 23, Lisbon, 1099-051, Portugal
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Av Jose Malhoa 23, Lisbon, 1099-051, Portugal
With a top-floor pool featuring glass walls and roof, Mercure Lisboa offers spacious accommodation, a 5-minute walk from Lisbon Zoo. It features free Wi-Fi access and provides child services. The air-conditioned rooms at Hotel Mercure Lisboa all come with large double-glazed windows and a seating area. They include a TV, radio and a private bathroom with bath. Guests can enjoy traditional specialities and some continental classics at the restaurant. The on-site lobby bar serves fresh drinks, renowned Portuguese wines and local spirits. Popular nearby attractions include the Gulbenkian Museum, a 5-minute walk from the Mercure Lisboa Hotel. Sete Rios Metro Station is 300 metres away and has direct links to central Rossio Square.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Airport Shuttle
  • Free Internet Available
  • Free Internet Access
  • Free Internet In Public Areas
  • Accessible
  • No Smoking Rooms/Facilities
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Newspapers
  • Indoor Swimming Pool
  • Parking
  • Room Service
  • Safety Deposit Box
  • Vending Machines
  • Air Conditioning
  • Babysitting/Child Services
  • Bar
  • Car Rental Desk
  • Concierge Service
  • 24-Hour Front Desk
  • Elevator
  • Family room
  • Dry cleaning
  • Internet services
  • Soundproof rooms
  • Shoeshine
  • Non-smoking throughout
  • Trouser press
  • Vending machine (snacks)
  • Breakfast in the room
  • Ironing service
  • Library
  • Heating
  • Fax/photocopying
  • Ticket service
  • Luggage storage
  • WiFi
  • Snack bar
  • Indoor pool (all year)
  • Airport shuttle (surcharge)
  • Shared lounge/TV area
  • Daily maid service
  • On-site parking
  • WiFi everywhere
  • Accessible parking
  • Daily Housekeeping
  • WiFi available in all areas
  • Children television networks
  • Kid meals
  • Kid-friendly buffet
  • Parking garage
  • Electric vehicle charging station
  • Wine/champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Tickets to attractions or shows
  • Airport pick up
  • On-site coffee shop
  • Outdoor furniture
  • On-site coffee house
  • Breakfast options
  • Airport shuttle (additional charge)
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
  • Bicycle parking
  • No single-use toiletries
  • Plastic straws
  • Plastic cups
  • Plastic bottles for water
  • Plastic bottles for other drinks
  • Plastic cutlery and tableware (bowls, plates, knives, forks, and spoons)
  • Plastic stirrers
  • Carbon monoxide source
  • Single-use miniature toiletry bottles (including shampoo, conditioner, body wash, moisturiser, hand soap)
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with WHO guidelines
  • Room is disinfected daily
  • Social distancing in dining areas
  • Food can be delivered to guests room
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in room and common areas
  • First aid kit available
  • Contactless check-in/check-out
  • Cashless payment available
  • Social distancing rules
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and key areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Guests can opt-out of accommodation cleaning service
  • Physical distancing rules followed
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food is securely covered
  • Access to health care professionals
  • Thermometers for guests provided by property
  • Face masks for guests available
Click here to leave your opinion >>
stayed in October, 2020
Guest Score 10 out of 10
Exceptional
stayed in October, 2020
Guest Score 7 out of 10
Good
stayed in September, 2020
Guest Score 8 out of 10
Very Good
stayed in September, 2020
Guest Score 3 out of 10
Poor
The location is good - the hotel is located very close to the metro station. The breakfast is decent, the staff at breakfast is very friendly
The Personal at the counter of the hotel is not friendly, looked like we were distracting him from watching tv when we arrived for check in - we had a late one - around 10 pm. The room was dirty - the toilet looked like it was not cleaned in years - there was mold inside. Due to covid, cleaning service is not provided on a regular basis and you have to request it by yourself every morning when you would like to have the room cleaned. One day we were still in the room, and the cleaning lady came and asked us to leave, so she could clean. We asked to come in 30 min, and she said it wasn’t possible. No shampoo or shower gel was provided when we checked in, we had to ask separately for it. I appreciate that there are a lot of covid restrictions currently in Portugal, but it is not a reason to provide bad service, especially for the guests that stay longer - we spent 7 days in the hotel. Absolutely do not recommend to stay there
stayed in September, 2020
Guest Score 5 out of 10
Fair
I don't think the hotel deserves four stars. However, due to the pandemic I would give it the benefit of daught
I booked a double bedroom to stay with my wife and there was two single beds joint together. There was only on towel set and one glass in the room. Even after my request to clean the room with specific recommendations that to double all we needed they still provide only one glass. I needed to share towels and water glass with my wife
stayed in September, 2020
Guest Score 8 out of 10
Very Good
stayed in August, 2020
Guest Score 10 out of 10
Exceptional
Staff is polite and very well educated and helpful. Special thanks to Nuno, Sergio.
We couldn't stay longer
stayed in August, 2020
Guest Score 10 out of 10
Exceptional
Amazing 😍 Customer service 🙌
The pool is too Small but good.
stayed in July, 2020
Guest Score 10 out of 10
Exceptional
stayed in July, 2020
Guest Score 1 out of 10
Very Poor
Location
Location was great but the staff...rude and when challenged on their policies after asking for more money at check in, they did not have a clue. I occasionally use mercure for personal and mostly for business trips but I will be changing my corporate account for both me and my employees next week.
stayed in July, 2020
Guest Score 5 out of 10
Fair
The pool has a nice view. On the second day, the male server who served breakfast was very friendly. Close to the subway. Beds are okay.
Rooms need refurbishment as well as bed linen - there are holes, clippings, lots of scratches and something that looks like mold. Pool was advertised as open from June 30th and only opened on July 15th. Sound proofing virtually does not exist and the light from the corridor comes into the room. Reception could be a tad friendlier and actually have some idea of how their pool works - first they tell you you can just come up, then it turns out you have to get a card to enter. Breakfast choices were restricted, not sure whether due to covid or if it’s the normal. Overall, the hotel is not well kept or cleaned.
stayed in July, 2020
Guest Score 2 out of 10
Poor
The location was good, since it was near a bus terminal and it was easy to pick up uber rides to town. The internet wifi access was very good.
To start off, the buffet and the pool were closed due to COVID-19 health concerns. The proposed alternative for the buffet was a room service delivered to your doorstep, which didn't garner our trust since there wasn't much variety on the menu. As far as the pool was concerned, there was no alternative. In our assigned room, the floor and the desk were sticky and poorly cleaned - the desk had some spots that could be scraped off with our nails. The hairdryer on the bathroom had dust on it and the bedding had some small dirty (dark) stains. The curtains had bugs that would come off every time you opened or closed them. To make matters worse, on my second night staying in that room we woke up in the middle of the night with water dripping from the ceiling. We had to immediately change rooms and all of our things had to be packed and moved to the new room, with additional care because of COVID-19 security procedures. Once again, we found the room wasn't very clean. Even though it was supposed to be an "upgraded version", the room managed to be smaller, the desk was much smaller and limited the amount of work I could do during the remainder of the stay. Overall, it was not a pleasant experience, we didn't feel very safe as far as health security was concerned, and I will refrain from booking this hotel ever again.
stayed in June, 2020
Guest Score 1 out of 10
Very Poor
It's not clean, not hygienic especially with this pandemic, I regret paying that much of money for this hotel and for the room.
stayed in April, 2020
Guest Score 8 out of 10
Very Good
stayed in March, 2020
Guest Score 5 out of 10
Fair
I didn't have a breakfast since I stayed there in the middle of Corona crisis. Breakfast and dinner were cancelled what is understandable. Hotel was close to one of the main bus stations so that was convenient.
I didn't like the level of cleanliness in the hotel. For such a category, hotel should be clean. I wore light socks in the room which were brown after walking there. That tells everything about the floors. Also, as soon as I came in, there was a hair on the bathroom sink and more hair in the bathtub. This is simply not acceptable. In these corona times, they should take even more care about the cleanliness.
stayed in March, 2020
Guest Score 10 out of 10
Exceptional
stayed in March, 2020
Guest Score 7 out of 10
Good
Pool was good although no sauna
stayed in March, 2020
Guest Score 8 out of 10
Very Good
The hotel was entirely as expected from the brand. The facilities were very good. The reception staff were efficient and very helpful especially when a crisis hit my stay.
The "dining room" was laughable. An extension of the lobby, it was functional at best. The staffing was lean to the point of invisibility. One had to search for service even between courses. The menu was no more than basic. Large parties seemed to be the hotel speciality. This presented a problem. The location was a suburban office neighbourhood with no serious evening restaurant provision. Given this and the hotel dining room inadequacy, it requires a 15 minute Metro ride to find dinner in the evening.
stayed in February, 2020
Guest Score 9.6 out of 10
Exceptional
stayed in February, 2020
Guest Score 7.9 out of 10
Good
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Area information

    Airports Show all on map »

    • Lisbon Portela Airport - 3.41 mi

    Museums

      Art Galleries Show all on map »
      • Museum Calouste Gulbenkian - 754 f
      • Calouste Gulbenkian museum - 0.63 mi
      • Gulbenkian Museum Museu Calouste Gulbenkian - 0.66 mi
      • Casa-Museu Dr. Anastacio Goncalves - 1.11 mi
      • Fundacao Amalia Rodrigues Casa Museu - 1.47 mi
      • Natural History Museum and Botanical Garden - 1.59 mi

    Transport

      Train stations Show all on map »
      • Campolide Station - 0.38 mi
      • Picoas Train Station - 1.16 mi
      • Marques de Pombal Station - 1.20 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Lisbon Zoo - 0.44 mi
      • Lisbon Zoo Jardim Zoologico de Lisboa - 1.35 mi

    Other attractions

      Monuments and Landmarks Show all on map »
      • Amoreiras Towers - 607 f
      • Antonio Jose de Almeida (statue) - 1.34 mi
      National Parks Show all on map »
      • Eduardo VII Park - 0.95 mi
      • Parque Metro - 1.02 mi
      • Monsanto Forest Park - 1.14 mi
      • Edward VII Park Parque Eduardo VII - 1.21 mi
      Things to do Show all on map »
      • Amoreiras - 1.03 mi
      Colleges and Universities Show all on map »
      • Metro Cidade Universitaria - 1.06 mi
      • University of Lisbon - 1.08 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Lisbon Stadium of the Light - 1.44 mi
      • Luz Football Stadium - 1.45 mi
      Famous Streets Show all on map »
      • Liberty Avenue - 1.53 mi
      Other Show all on map »
      • Campolide - 0.31 mi
      • Praca de Espanha Metro - 0.41 mi
      • Aqueduct of the Free Waters - 0.59 mi
      • Center of Modern Art Calouste Gulbenkian Foundation - 0.63 mi
      • Sao Sebastiao Metro - 0.71 mi
      • El Corte Ingles - 0.71 mi
      • Palace of the Marquises Palacio Fronteira - 0.77 mi
      • Estufa Fria - 0.83 mi
      • Cruz da Pedra - 0.98 mi
      • Centro Comercial das Amoreiras - 1.01 mi
      • Campo Pequeno - 1.05 mi
      • Galeria Sesimbra - 1.05 mi
      • Saldanha - 1.11 mi
      • Feira Popular - 1.13 mi
      • Campo Pequeno Bullring - 1.15 mi
      • Entrecampos Underground - 1.17 mi
      • Marques de Pombal - 1.22 mi
      • Galeria 111 - 1.28 mi
      • Jardim do Arco do Cego - 1.28 mi
      • Culturgest - 1.32 mi
      • Jardim Cesario Verde - 1.41 mi
      • Hipodromo do Campo Grande - 1.41 mi
      • Largo da Estefania - 1.42 mi
      • Roma Metro - 1.52 mi
      • Praca de Londres - 1.56 mi
      • Teatro Municipal Maria Matos - 1.59 mi
      • Metro Campo Grande - 1.59 mi

Mercure Lisboa Jose Malhoa

Av Jose Malhoa 23, Lisbon, 1099-051, Portugal