Altis Grand Hotel
Rua Castilho 11, Lisbon, 1269-072, Portugal
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1 Room With 2 Adults Change Search
Room
Room
Address
Rua Castilho 11, Lisbon, 1269-072, Portugal
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Shared lounge/TV area
- Wheelchair accessible
- On-site parking
- indoor pool
- Accessible parking
- Concierge services
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Heated pool
- Live entertainment
- Massage services
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Public transport tickets
- Emergency cord in bathroom
- Personal trainer
- Sun loungers or beach chairs
- Temporary art galleries
- Bike tours
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Electronic room key
- Audible alarm
- balcony/terrace
- Car rental available
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Allergy-free rooms available
- Room service available
- Parking available (charges may apply)
- Indoor parking (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Lisbon Portela Airport - 4.23 mi
Museums
- Natural History Museum and Botanical Garden - 0.23 mi
- Fundacao Amalia Rodrigues Casa Museu - 0.32 mi
- Casa-Museu Dr. Anastacio Goncalves - 0.83 mi
- Puppet Museum Museu da Marioneta - 0.88 mi
Click here to leave your opinion >>
Otto (Couple)
stayed in May, 2026
Guest Score 5 out of 10
Fair
The staff were most friendly, attentive, and professional. There was a nice touch when they brought a piece of cake and a bottle of champagne on the house for my girlfriend's birthday.
This hotel is well past its prime. While it is rated as a five-star establishment, the extremely dated rooms, decor, and facilities make you wonder if the licensing authorities are still living in 1973 when the property first opened. The location is merely okay; while it is a short walk to Avenida da Liberdade, it sits quite far from the main tourist hubs.
Our stay was plagued by room and service issues from the very beginning. Upon arrival, we were met by stifling heat due to a broken air conditioning system that ultimately required a reset of the entire hotel’s cooling network. The room itself was small, dark, and lacked a balcony. Furthermore, despite paying for a king-sized bed, we were given a queen, and the bathroom suffered from zero ventilation alongside low water pressure that amounted to a mere trickle. Housekeeping was equally disappointing, as our rooms were not serviced until late in the afternoon – a timeline that is completely unacceptable for a five-star property. To make matters worse, the entire building lost power on our second-to-last night, cutting off the Wi-Fi, the elevators, and our only phone line to guest services. This major outage was never properly acknowledged by the morning checkout staff, who dismissed it as a routine occurrence and offered absolutely no compensation.
The hotel's amenities and dining options offered little relief. The G Spa was a massive disappointment, featuring a small pool and jacuzzi alongside an odd policy forcing guests to wear swim caps. We avoided the hotel restaurants entirely due to absurdly overpriced menus, such as a €24 per person breakfast that can easily be beaten in both price and quality for two people at Simpli just up the street. Even the complimentary evening cocktails provided by the bar were terrible. Ultimately, this was a highly disappointing experience that left us wishing we had stayed at the Altis Avenida down the street instead.
Necla (Couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
The location was great, the room was large & comfortable. Room service food was exceptional.
The housekeeping didn’t meet my expectations. It took very long to clean the rooms and the cleaning was not neat enough. The bathroom was very old and could be improved.
Terri (Couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
Location was great
Too dark throughout entire hotel and no options for daily eating ie lunch etc
Jennifer (Solo Traveler)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Karen (Group Traveler)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Property has lovely amenities, rooms are spacious and comfortable. Buffet breakfast really has something for everyone but what makes this hotel stand out are the staff, they were outstanding ??
A small thing but very few hangars for 2 people and no hooks in the hallway for outwear.
Olivia (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Well located in a slightly quieter part of town, very comfortable beds and the staff was very helpful and accommodating.
Joao (Couple)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Comfortable, clean, had good exercise facilities, great service and staff. Loved the welcome gift of Port wine and pastries.
Food in bistro was excessively salty.
Ana (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Everything was great
None
Vera (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
views, location, bedding are very nice
hair dryer is old and bad quality, TV is extremely small and not a very good quality also
Curt (Family with young children)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
It was well kept and the staff was very good.
Many of the services that were stated to be included weren't. "Breakfast Included" and "Free Taxi Service to the Airport" were not. They claimed that they never are free although the were highlighted on BOOKING.COM. It maybe that BOOKING.COM is to blame but it was disappointing as those two services were the reason I booked the hotel.
Irene (Family with young children)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
We were very happy with the service we received at Altis. Especially from staff member, Enis Almeida. She was very pleasant and very helpful with giving us information about the nearby beaches and made sure we had everything we needed in our room. We really appreciated her customer service and care.
the tv behind the glass/mirror enclosure made it very hard to watch tv comfortably because of the glare. I know aesthetically it looks lovely, but not a good idea.
eliyahu (Group Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
excellent room , very comfortable bed and pillows.
great indoor heated swimming pool and Jacuzzi.
closely to Eduardo park and about 15 min walk from Rossio square.
nothing
Roslyn (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The staff were all awesome! We enjoyed the cocktail hour
NOTHING! The pillows were a little too thick
Shachar (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Very friendly and helpful staff, really appreciated
Shelon (Group Traveler)
stayed in November, 2025
Guest Score 7 out of 10
Good
Beautiful, in the upscale area of the town.
Read reviews, and supposed proximity from main action. In my opinion.. by foot far… by Uber.. not far and not too expensive.
paula (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Just beautiful!
Betty (Couple)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
Location is great. Easy to walk all over Lisbon from hotel. Really liked the staff. They were very helpful. Good selection for breakfast buffet. Set up well organized and lots of attention to details.
Did not like that room were not serviced until after 5pm. We were gone most of the day time and they would be stopping by so late.
Glenn (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Amir (Couple)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
The property is nicely located and very clean
None
Hugh (Couple)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
Beautiful room. Overall upscale property. Well appointed.
Very expensive breakfast
Thank you for your information!
Area information
- Lisbon Portela Airport - 4.23 mi
- Natural History Museum and Botanical Garden - 0.23 mi
- Fundacao Amalia Rodrigues Casa Museu - 0.32 mi
- Casa-Museu Dr. Anastacio Goncalves - 0.83 mi
- Puppet Museum Museu da Marioneta - 0.88 mi
- Marques de Pombal Station - 0.29 mi
- Rossio Station - 0.61 mi
- Estacao do Rossio - 0.61 mi
- Picoas Train Station - 0.70 mi
- Liberty Avenue - 922 f
- Edward VII Park Parque Eduardo VII - 0.29 mi
- Eduardo VII Park - 0.58 mi
- Parque Metro - 0.62 mi
- Amoreiras - 0.67 mi
- Dom Pedro IV Statue - 0.80 mi
- Santa Justa Elevator - 0.87 mi
- Sao Luiz Municipal Theatre - 0.92 mi
- Jardim Botanico - 0.20 mi
- Metro Avenida - 0.23 mi
- Marques de Pombal - 0.31 mi
- Galeria Sesimbra - 0.40 mi
- Natacao National Club - 0.45 mi
- Igreja de Sao Roque - 0.46 mi
- Elevador da Gloria - 0.53 mi
- Restauradores Square - 0.54 mi
- Restorer's Square - 0.55 mi
- Turismo - 0.56 mi
- Restauradores Metro - 0.57 mi
- Coliseu dos Recreios - 0.58 mi
- Escola de Danca do Conservatorio Nacional - 0.60 mi
- Estufa Fria - 0.63 mi
- Centro Comercial das Amoreiras - 0.67 mi
- Teatro da Trindade - 0.72 mi
- Bairro Alto - 0.74 mi
- Rossio - 0.76 mi
- Underground Rossio - 0.76 mi
- Teatro Nacional Dona Maria II - 0.77 mi
- Largo de Camoes - 0.79 mi
- Intendente Metro - 0.80 mi
- Martim Moniz - 0.81 mi
- Martim Moniz Square - 0.82 mi
- Chiado - 0.82 mi
- Praca da Figueira - 0.83 mi
- Armazens do Chiado - 0.87 mi
- Largo da Estefania - 0.89 mi
- Anjos Metro - 0.90 mi
- Sao Sebastiao Metro - 0.91 mi
- Underground Baixa/Chiado - 0.91 mi
- El Corte Ingles - 0.93 mi
- Jardim Cesario Verde - 0.95 mi
- Jardim Constantino - 0.98 mi
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Museums
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Transport
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Altis Grand Hotel
Rua Castilho 11, Lisbon, 1269-072, Portugal