Altis Grand Hotel
Rua Castilho 11, Lisbon, 1269-072, Portugal
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1 Room With 2 Adults Change Search
Room
Room
Address
Rua Castilho 11, Lisbon, 1269-072, Portugal
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Heating
- Fax/photocopying
- Shared lounge/TV area
- Wheelchair accessible
- On-site parking
- indoor pool
- Accessible parking
- Concierge services
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Heated pool
- Live entertainment
- Massage services
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Public transport tickets
- Emergency cord in bathroom
- Personal trainer
- Sun loungers or beach chairs
- Temporary art galleries
- Bike tours
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Electronic room key
- Audible alarm
- balcony/terrace
- Car rental available
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Allergy-free rooms available
- Room service available
- Parking available (charges may apply)
- Indoor parking (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Lisbon Portela Airport - 4.23 mi
Museums
- Natural History Museum and Botanical Garden - 0.23 mi
- Fundacao Amalia Rodrigues Casa Museu - 0.32 mi
- Casa-Museu Dr. Anastacio Goncalves - 0.83 mi
- Puppet Museum Museu da Marioneta - 0.88 mi
Click here to leave your opinion >>
Jinsu (solo traveller)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
In a short sentence I can say, from the check-in till the check-out we were treated well by the hotel staffs which is expected from any 5-star rated place. The staff's where so helpful, the cleaners did great job in keeping the room fresh and neat. The breakfast was of top notch quality. Overall we are content with the experience we had with Altis Grand hotel and would highly recommend this place.
Nothing to call out explicitly as we didn't experience anything which we wanted the staffs to pay attention to.
Hristina (young couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Hristina (young couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Carolyn (young couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Very obliging & helpful with anything
Rami (group)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Rita (young couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Otto (young couple)
stayed in May, 2026
Guest Score 5 out of 10
Fair
The staff were most friendly, attentive, and professional. There was a nice touch when they brought a piece of cake and a bottle of champagne on the house for my girlfriend's birthday.
This hotel is well past its prime. While it is rated as a five-star establishment, the extremely dated rooms, decor, and facilities make you wonder if the licensing authorities are still living in 1973 when the property first opened. The location is merely okay; while it is a short walk to Avenida da Liberdade, it sits quite far from the main tourist hubs.
Our stay was plagued by room and service issues from the very beginning. Upon arrival, we were met by stifling heat due to a broken air conditioning system that ultimately required a reset of the entire hotel’s cooling network. The room itself was small, dark, and lacked a balcony. Furthermore, despite paying for a king-sized bed, we were given a queen, and the bathroom suffered from zero ventilation alongside low water pressure that amounted to a mere trickle. Housekeeping was equally disappointing, as our rooms were not serviced until late in the afternoon – a timeline that is completely unacceptable for a five-star property. To make matters worse, the entire building lost power on our second-to-last night, cutting off the Wi-Fi, the elevators, and our only phone line to guest services. This major outage was never properly acknowledged by the morning checkout staff, who dismissed it as a routine occurrence and offered absolutely no compensation.
The hotel's amenities and dining options offered little relief. The G Spa was a massive disappointment, featuring a small pool and jacuzzi alongside an odd policy forcing guests to wear swim caps. We avoided the hotel restaurants entirely due to absurdly overpriced menus, such as a €24 per person breakfast that can easily be beaten in both price and quality for two people at Simpli just up the street. Even the complimentary evening cocktails provided by the bar were terrible. Ultimately, this was a highly disappointing experience that left us wishing we had stayed at the Altis Avenida down the street instead.
Tuti (solo traveller)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Great location and value for money. Great helpful staff
A bit dated
Faisal (family with young children)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Staff are great at their job
Needs renewal soon
Necla (young couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
The location was great, the room was large & comfortable. Room service food was exceptional.
The housekeeping didn’t meet my expectations. It took very long to clean the rooms and the cleaning was not neat enough. The bathroom was very old and could be improved.
Kathrine (young couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
Central to everything
Did the coin test - left out a euro on bedside table while we were out for the day, and when we got back it was gone but the room was well made up - this hasn’t happened in a while since I’ve been doing this test but just goes to show don’t leave out anything!!
Fereniki (review category business travellers)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Comfortable, spacious room. Nice location. Good breakfast.
Laura (family with young children)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Fantastic location, lovely rooms and breakfast.
Terri (Couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
Location was great
Too dark throughout entire hotel and no options for daily eating ie lunch etc
Terri (young couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
Location was great
Too dark throughout entire hotel and no options for daily eating ie lunch etc
Anna (review category business travellers)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Jennifer (Solo Traveler)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Jennifer (solo traveller)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Kieran (review category business travellers)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Lana (family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The location, excellent breakfast and very friendly and kind staff.
Thank you for your information!
Area information
- Lisbon Portela Airport - 4.23 mi
- Natural History Museum and Botanical Garden - 0.23 mi
- Fundacao Amalia Rodrigues Casa Museu - 0.32 mi
- Casa-Museu Dr. Anastacio Goncalves - 0.83 mi
- Puppet Museum Museu da Marioneta - 0.88 mi
- Marques de Pombal Station - 0.29 mi
- Rossio Station - 0.61 mi
- Estacao do Rossio - 0.61 mi
- Picoas Train Station - 0.70 mi
- Liberty Avenue - 922 f
- Edward VII Park Parque Eduardo VII - 0.29 mi
- Eduardo VII Park - 0.58 mi
- Parque Metro - 0.62 mi
- Amoreiras - 0.67 mi
- Dom Pedro IV Statue - 0.80 mi
- Santa Justa Elevator - 0.87 mi
- Sao Luiz Municipal Theatre - 0.92 mi
- Jardim Botanico - 0.20 mi
- Metro Avenida - 0.23 mi
- Marques de Pombal - 0.31 mi
- Galeria Sesimbra - 0.40 mi
- Natacao National Club - 0.45 mi
- Igreja de Sao Roque - 0.46 mi
- Elevador da Gloria - 0.53 mi
- Restauradores Square - 0.54 mi
- Restorer's Square - 0.55 mi
- Turismo - 0.56 mi
- Restauradores Metro - 0.57 mi
- Coliseu dos Recreios - 0.58 mi
- Escola de Danca do Conservatorio Nacional - 0.60 mi
- Estufa Fria - 0.63 mi
- Centro Comercial das Amoreiras - 0.67 mi
- Teatro da Trindade - 0.72 mi
- Bairro Alto - 0.74 mi
- Rossio - 0.76 mi
- Underground Rossio - 0.76 mi
- Teatro Nacional Dona Maria II - 0.77 mi
- Largo de Camoes - 0.79 mi
- Intendente Metro - 0.80 mi
- Martim Moniz - 0.81 mi
- Martim Moniz Square - 0.82 mi
- Chiado - 0.82 mi
- Praca da Figueira - 0.83 mi
- Armazens do Chiado - 0.87 mi
- Largo da Estefania - 0.89 mi
- Anjos Metro - 0.90 mi
- Sao Sebastiao Metro - 0.91 mi
- Underground Baixa/Chiado - 0.91 mi
- El Corte Ingles - 0.93 mi
- Jardim Cesario Verde - 0.95 mi
- Jardim Constantino - 0.98 mi
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Transport
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Altis Grand Hotel
Rua Castilho 11, Lisbon, 1269-072, Portugal