I love the staff, who ate very kind and helpful. I also love the location, which is very close to the old town and port as well as high end shopping.

Perfect location Wonderful accommodation

Great hotel!! Near all restaurants and stores. The only thing I would suggest is to improve their Wi fi service

Rooftop restaurant/bar has incredible sunsets. Staff was very accommodating and friendly. Reception arranged for our airport transportation at a very early hour. UBER drivers were always available at this location. Many restaurants are close to hotel.

This is our third visit to Lisbon, and having seen about six 5-star hotels, the Altis Avenida Hotel is the one that makes us want to come back. Two things stand out as unique: the location and the terrace, which offers a virtually complete panoramic view of Lisbon's historic center. Naturally, I expected things to go well, but the staff—especially the reception team—exceeded all expectations. Thank you, and I hope to see you again soon. Spacious room, good food, reasonable prices—the hotel has pretty much everything you could wish for.

The staff, the location and clean

Best location with amazing rooftop bar with city views

Location is excellent, staff is friendly

The view, the location and the staff were amazing!!

an exceliient hotel, with a wonderful and friendly team. the location is perfect - simply everything was perfect. i will definitely come back

Altis Avenida — When Luxury Actually Feels Like Hospitality Some hotels are beautiful. Some are luxurious. And then there are hotels where the service makes you feel genuinely looked after. Altis Avenida falls firmly into the third category. From the moment we arrived, the experience felt different. The valet ran out to help my husband with our luggage, and the front desk team (Claudia) went above and beyond to make our stay special. We were unexpectedly upgraded to a beautiful room with a balcony overlooking Restauradores Square, the Restauradores Monument and the Lisbon sign. It was one of those lovely surprises that immediately sets the tone for a stay. The room itself was spacious, comfortable and impeccably clean. There was complimentary water and a thoughtful little serving of pastéis de nata waiting for us. And what I particularly appreciated was the generosity — nothing felt transactional or nickel-and-dimed. The lobby bar had complimentary still and sparkling water, along with sparkling wine available for guests to enjoy. Small gesture? Perhaps. But these are exactly the details that distinguish genuine hospitality from simply providing a luxury product. Housekeeping was exceptional. The room was serviced twice daily — once in the morning and again in the evening. At turndown, they would close the blinds, refresh the towels, leave chocolates on the bed and even provide a fresh bottle of port. It was beautifully done without ever feeling excessive. Breakfast was excellent, with a generous spread and plenty of choice. But the real star of this hotel is the people. One evening, we went to the bar for drinks only to discover it had closed. We asked if they could possibly make a hot chocolate for our son. They happily did — and then told us there would be no charge. That moment probably says more about the hotel than anything else. Luxury, to me, isn’t about marble, chandeliers or how many stars are attached to a property.

Location

Great central and convenient location, lovely room, rooftop and the views from rooftop

Location was perfect. Clean, comfortable, amazing service. The rooftop view was incredible.

Centrally located and provide comfortable space including air conditioning on hot days

It was a beautiful property and in a good location. The staff were very friendly and accommodating!

Everything was carefully considered

Sophia and the staff were amazing!

Beautiful property, small room but comfortable bed, convenient location. Nice bar area and Starbucks!

The room was upgraded free of charge, the small treats left at turn down, friendly staff