Mercy Hotel
Rua Da Misericordia 76, Lisbon, 1200-273, Portugal
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Rua Da Misericordia 76, Lisbon, 1200-273, Portugal
Modern, 4-star 9Hotel Mercy features spacious rooms overlooking old Lisbon and São Jorge castle. The larger rooms offer panoramic views over Bairro Alto, Tagus Bridge or São Jorge Castle. The air-conditioned rooms were designed by Portuguese architect Miguel Saraiva. Every room has free WiFi and a mini-bar. The décor is modern, with contrasting colors. A daily breakfast is served at the Lounge Bar. Room service is available via the 24-hour front desk. There are also several bars and restaurants within 656 feet. Lisbon’s Trindade Theater is 164 feet from the 9Hotel Mercy. Rossio Train Station and Baixa/Chiado Metro Station are within 8 minutes’ walk. Lisbon International Airport is 5.6 mi away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Pets Allowed
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Babysitting/Child Services
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Heating
  • Fax/photocopying
  • Private check-in/check-out
  • Shared lounge/TV area
  • Wheelchair accessible
  • 24-hour security
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Live entertainment
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Public transport tickets
  • Emergency cord in bathroom
  • Wine/champagne
  • Temporary art galleries
  • Bike tours
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Contactless check-in/out
  • Food delivery
  • Electronic room key
  • Audible alarm
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Ironing amenities
  • Laundry services
  • Lower bathroom sinks available
  • Luggage storage & lockers
  • Non-smoking property
  • Soundproof rooms available
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Accessible toilet
  • Professional cleaning services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Takeout dining services available
  • Airport shuttle (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
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Mercy Hotel
Rates from View more information >>

Airports Show all on map »

  • Lisbon Portela Airport - 4.77 mi

Museums

  • Museu do Chiado - 0.29 mi
  • Natural History Museum and Botanical Garden - 0.59 mi
  • Museum of Decorative Arts Museu de Artes Decorativas - 0.69 mi
  • Puppet Museum Museu da Marioneta - 0.71 mi
Click here to leave your opinion >>
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Fantastic location
No complaints
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Very beautiful interior design, absolutely perfect
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Fantastic location
No complaints
stayed in December, 2025
Guest Score 3 out of 10
Poor
Location was perfect.
I was really disappointed with my stay at this hotel. The rooftop bar was closed and no food was being served, neither of which was mentioned before booking. We booked through Booking.com and paid extra for a balcony city-view room, reserving two weeks in advance and keeping in regular contact. Despite this, we were given the wrong room on arrival. The staff showed no apology or accountability for the mistake and didn’t offer any refund for the extra we had paid. We were able to move to the correct room for our second night, but even then we noticed that all toiletries—like soap—had been removed, presumably because we had already used the ones from the first room. Both rooms felt old and dated, and overall the experience left a lot to be desired. The kitchen odor from the first room was unbearable and you could not have the window open. After the room change, the staff became noticeably cold and unfriendly. They blamed Booking.com and claimed they had no record of our balcony room booking, which was quite frustrating. I would only recommend this hotel for a very short stay due to its convenient location. For longer visits, I believe there are better hotels nearby that offer more comfort, cleanliness, and genuinely friendly service.
stayed in December, 2025
Guest Score 3 out of 10
Poor
Location was perfect.
I was really disappointed with my stay at this hotel. The rooftop bar was closed and no food was being served, neither of which was mentioned before booking. We booked through Booking.com and paid extra for a balcony city-view room, reserving two weeks in advance and keeping in regular contact. Despite this, we were given the wrong room on arrival. The staff showed no apology or accountability for the mistake and didn’t offer any refund for the extra we had paid. We were able to move to the correct room for our second night, but even then we noticed that all toiletries—like soap—had been removed, presumably because we had already used the ones from the first room. Both rooms felt old and dated, and overall the experience left a lot to be desired. The kitchen odor from the first room was unbearable and you could not have the window open. After the room change, the staff became noticeably cold and unfriendly. They blamed Booking.com and claimed they had no record of our balcony room booking, which was quite frustrating. I would only recommend this hotel for a very short stay due to its convenient location. For longer visits, I believe there are better hotels nearby that offer more comfort, cleanliness, and genuinely friendly service.
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Great location, Breakfast was good. Room comfortable but issues, (below)
Only one socket, for charging, under the TV, behind the fridge, only way to access is on hands and knees. No USB sockets. Light switches next to bed cannot be reached from the bed. Water for the bath cannot be turned on, had to fill with the shower, as it was only one night we didn't bring it up with the staff.
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
stayed in December, 2025
Guest Score 5 out of 10
Fair
Location, breakfast, view from suite
Sewer smell in room. Aircon/heat was noisy
stayed in December, 2025
Guest Score 5 out of 10
Fair
Location, breakfast, view from suite
Sewer smell in room. Aircon/heat was noisy
stayed in December, 2025
Guest Score 7 out of 10
Good
Nice staff, stylish interior and great location. In general, the room has almost everything you need.
Some of the photos were the same for several rooms, so having chosen a classic room, the expectations were a bit better than they turned out to be in reality. But the main problem was that the room was quite hot and when we wanted to have fresh air and open the window, it was impossible to bear it, because from this side of the hotel there was a very strong unpleasant smell of the kitchen
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Nice hotel.
stayed in November, 2025
Guest Score 8 out of 10
Very Good
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Staff. Friendly and helpful Good location. Generally a nice small hotel
The design of the rooms and corridors, for me, did not make it a comfortable place. The room design seems to more for looks than practicality. The use of so much black material, along with plastics and poor lighting is perhaps a poor choice.
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Loved the hotel, great room, good breakfast, great location, friendly staff.
stayed in November, 2025
Guest Score 8 out of 10
Very Good
No tea bags or kettle and the guy at the reception was not helpful when I tried to request for tea bags. So I spent my time going out for tea and breakfast
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
stayed in November, 2025
Guest Score 4 out of 10
Disappointing
Location
Room was way to hot despite being cool outside it was stuff and hard to sleep many where complaining . The air conditioning didn’t seem to work very well
stayed in October, 2025
Guest Score 3 out of 10
Poor
Location
Air conditioning had room at 27 degrees C and hotel staff could not adjust it was really hot and unpleasant
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Good location, staff were courteous and helpful Breakfast was quite good...but not exceptional
Bedroom was small though clean. Pillow and bed quality could be improved....neither being particularly comfortable. The most frustrating aspects, however was the noisy air conditioning and no convenient electrical sockets or charging points. The only electrical socket was under the television stand.... massively inconvenient. Coffee machine in room didn't work.
stayed in October, 2025
Guest Score 8 out of 10
Very Good
It is centrally located to restaurants, metro, and tram. The rooftop bar is small but very nice and Juan made it better. Wi-Fi was efficient. Front desk staff is very friendly and helpful.
Photos shown on the websites are deceiving. What looked like an in hotel bar, was really the restaurant next door. This is where breakfast is served. Even though two booking sites said English was spoken, we found that the staff’s English was very limited with the exception of Juan. We tried speaking other languages we know, Spanish,Italian, but no luck. This hotel needs a refurbishment. It looks tired and rooms are very dark as pointed out by other reviews.
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Availability from Wed, Dec 17, 2025 To Sat, Dec 20, 2025 For 2 Rooms (Change Search)
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Area information

    Airports Show all on map »

    • Lisbon Portela Airport - 4.77 mi

    Transport

      Train stations Show all on map »
      • Rossio Station - 829 f
      • Estacao do Rossio - 865 f
      • Terreiro do Paco Metro Station - 0.63 mi

    Museums

      Art Galleries Show all on map »
      • Museu do Chiado - 0.29 mi
      • Natural History Museum and Botanical Garden - 0.59 mi
      • Museum of Decorative Arts Museu de Artes Decorativas - 0.69 mi
      • Puppet Museum Museu da Marioneta - 0.71 mi

    Other attractions

      Theatres Show all on map »
      • Sao Luiz Municipal Theatre - 0.24 mi
      Monuments and Landmarks Show all on map »
      • Dom Pedro IV Statue - 0.24 mi
      • Santa Justa Elevator - 0.28 mi
      • The 25th of April Bridge Ponte 25 de Abril - 0.51 mi
      • Commerce Square - 0.52 mi
      • St. George's Castle - 0.59 mi
      Historical Buildings Show all on map »
      • Se Cathedral - 0.55 mi
      • Lisbon Cathedral - 0.55 mi
      Famous Streets Show all on map »
      • Liberty Avenue - 0.66 mi
      Other Show all on map »
      • Teatro da Trindade - 121 f
      • Largo de Camoes - 652 f
      • Chiado - 684 f
      • Armazens do Chiado - 1,025 f
      • Elevador da Gloria - 1,048 f
      • Rossio - 0.22 mi
      • Turismo - 0.24 mi
      • Escola de Danca do Conservatorio Nacional - 0.24 mi
      • Underground Rossio - 0.24 mi
      • Underground Baixa/Chiado - 0.24 mi
      • Restorer's Square - 0.24 mi
      • Restauradores Metro - 0.25 mi
      • Teatro Nacional Dona Maria II - 0.25 mi
      • Restauradores Square - 0.26 mi
      • Praca da Figueira - 0.30 mi
      • Igreja de Sao Roque - 0.31 mi
      • Coliseu dos Recreios - 0.32 mi
      • Pombaline Downtown - 0.34 mi
      • Iberian Wolf Recovery Centre - 0.34 mi
      • Bairro Alto - 0.43 mi
      • Metro Cais do Sodre - 0.44 mi
      • Martim Moniz Square - 0.44 mi
      • Cais do Sodre - 0.47 mi
      • Praca do Comercio - 0.48 mi
      • Baixa Lower Town - 0.49 mi
      • Martim Moniz - 0.50 mi
      • Castelo de Sao Jorge - 0.52 mi
      • Jardim Botanico - 0.52 mi
      • Pracio del Comercio - 0.54 mi
      • Metro Avenida - 0.56 mi
      • St George s Castle Castelo de Sao Jorge - 0.60 mi
      • Campo das Cebolas - 0.61 mi
      • Natacao National Club - 0.66 mi
      • Fundacao Ricardo Espirito Santo - 0.68 mi

Mercy Hotel

Rua Da Misericordia 76, Lisbon, 1200-273, Portugal