1. very steep and narrow stairs, 2. configuration of the very small room; 3. very small bathroom recess, 4. poor facilities and the window (over an unconfortable bed) entering to the yard which was noisy from early morning (breakfast kitchen noise and smells)...

Was anything perfect

Not clean! The bathroom smelled of sewage, the headboard and sheets were stained and I found a bug inside my sheets. There was also what looked like mouse droppings next to the toilet. When I woke up is when I noticed the droppings. I don’t blame the staff, I am sure they were unaware and I didn’t notice the droppings and bug until later.

No window, only towards the breakfast hall which was very very noisy in the morning. Despite the fact that from the start of my booking, I had asked twice for a quiet room, we got the noisiest room. I understand 'availability' but we got the worst room. Bathroom could have been cleaner. Staff not very welcoming. This hotel potentially could do so much better...

Expensive in comparison to other similar properties. Staff was intermittently helpful. We were excited about breakfast …. It was served on the later side. Positive, they made a to go breakfast, negative it was very basic and not from the breakfast spread everyone says is great.

Nothing.

Apparently you get what you pay for. We got a room no bigger than our guest room. The bathroom was an after thought. Only about 9 inches between the wall and the toilet! Had to sit sideways to fit! Not the friendliest front desk employees.

Everything was good

noise (singer so it was not a no go)

Room was full of ants, even crawling on my face during the night. Some staff was great, others not so great. Bathroom was VERY small.

No elevator :( Rooms are quite small.

Firstly, I was disappointed with the behavior of some of the staff. During the late afternoon shift, the dark-haired staff member was unwilling to provide me with extra towels when I requested them. She stated that I needed to bring in my dirty towels before receiving replacements, which seemed unnecessary. When I brought here 2 towels with visible holes, the situation only seemed more ridiculous. Additionally, I was surprised to find that the towels were not dried in a dryer, leaving them rough and uncomfortable to use, almost like sandpaper. The following morning, I encountered further difficulties with another staff member, Joao. When I brought him the 3 dirty towels, he raised his voice at me, claiming he had been working for the last 9 hours. I attempted to explain that I could retrieve clean towels after breakfast, but his response was to storm off upstairs to get towels, but none were clean. Again, I reminded him that I could pick them up after breakfast. His tone was unprofessional, and I felt it was disrespectful. I made it clear to him that this kind of communication was not appropriate. Another issue arose when we interrupted Joao during his smoking break, as we requested a receipt for our stay. He seemed frustrated by this request, which I found unprofessional, especially given the nature of our inquiry. Lastly, I’d like to mention the noise levels. The walls in the building are very thin, so we could hear conversations and footsteps from other guests, which detracted from the overall experience. I wanted to bring these matters to your attention in the hope that they will be addressed to ensure future guests have a more pleasant stay. I do believe that with better staff training and attention to these issues, the overall guest experience can be greatly improved.

My single room was tiny with no real window. Both the bed and the pillow were very uncomfortable. The female receptionist at check out was extremely rood

The stairs and the noise of the other customers

All good

The bathroom was very tight to move around in

Parking in Funchal wasn't the best