Room was old , nothing upgraded, Old carpet , old bed, old bathroom, old furniture, I understand about vintage hotels , but this was not vintage, this was just old furniture in an old hotel unit . For the price that I paid I expected way more for my money , this is not a 4.5 star hotel , the only good is the location..

Breakfast was disappointing, only one old toaster for hudreds of people up to a 15 minute wait for toast, most of the hot food was cold, had to wait several times for fresh eggs and hot coffee. Canteen staff(and I would call it a canteen) were pleasant but their prime objective seemed to be clearing plates to get people through as quick as possible, twice my plate was cleared before I had finished whilst I was away waiting for toast. The evening meal in the canteen as opposed to the a la carte restaurants was virtually inedible. The booking system for the a la carte restaurants is computerised and over complicated. We eventually mangaged get bookings but not for time slots that were good for us and based on the quality of the meal in the canteen on the first night we cancelled subsequent bookings in order not to risk further dissapointment and ate out; thus negating the price included meals at the hotel. The room was very nice but I tink the decor was very 80s and there were no plugs near the beds for charging devices (phone/headphone/comuputer etc. There was a whole small cateen area in the room ( a bit bizarre ) but no tea and coffee privided. In a hotel like this I would expect a decent cup of coffee first thing. Overall I would not stay here again. The whole thing seemed like a slightly upmarket Holiday camp and I did note that a lot of people were wearing all inclusve wrist bands. Finally the bathroom had an oldfashioned shower over bath( no use at all for my partner who has athritis and couldn't get into the bath to use the shower) and the sink tap was increadibly stiff and againg I had to set it for my arthritic partner pretty dissapoiting.

The buffet dinner and the buffet breakfast is very very bad and poor quality. The food were not tasteful and delicious. The staff literally do not know how to make an egg. The receptionist did not want to give us invoice, we needed a more than 1 hour long debate to do that. The kind of staffs are not allowed in this category.

Quality of food at breakfast and dinner was disappointing

Our accommodation was newly built and was not recognised by the booking system. It was a long walk to breakfast. It took several days to find our way around the complex. To

During my recent stay, I found the room in need of updating, as it had not been updated in at least 7-8 years. While there was a TV in the lounge area, there was none in the bedroom, which was a bit of an inconvenience. The food experience was a major disappointment. The breakfast lacked sufficient protein options, with no ham available, and the bacon was of poor quality. The cheese selection was limited, and while there was a large variety of breads, none were of good quality or particularly appealing. The juices tasted artificial and lacked freshness. The dinner options were equally underwhelming. In the buffet restaurant, the salads were stale and appeared to have been prepared days earlier. The overall quality of the food did not meet the standards I would expect from a 4-star hotel. However, we did enjoy our meals at the Adega and Miramar restaurants, which were much better in terms of quality Additionally, I found it disappointing that the half-board option did not include soft drinks, as they were charged separately. Overall, while the stay had its positives, there is significant room for improvement, particularly in terms of food quality and room updates.

Rooms are very dated , spa area of poor quality and not at the level of a 4 stars. Food was low quality and the chef did not even know the ingredients of some dishes

Mostly visitors from travel agencies such as TUI, etc., very little privacy at breakfast and dinner buffet.

They charged extra for water at dinner - we paid for breakfast and dinner option, so such a basic thing as water should have been included.

No tea or coffee or water provided complimentary in room. No shaving mirror in bathroom tricky sorting contacts in eyes a doing make up. Phone by bed didnt work.