Hotel H12****
Świętego Tomasza 32, Krakow, 31-014, Poland
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Świętego Tomasza 32, Krakow, 31-014, Poland
Ideally located in the center of Krakow, Hotel H12**** is within a 3-minute walk of Lost Souls Alley and 400 yards of St. Mary's Basilica. With a bar, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has room service, a 24-hour front desk and organizing tours for guests. All rooms at the hotel come with a flat-screen TV with satellite channels and a safety deposit box. Hotel H12**** provides some accommodations with city views, and the rooms have an electric tea pot. The rooms will provide guests with a fridge. Breakfast is available, and includes buffet, continental and vegetarian options. Popular points of interest near the accommodation include St. Florian's Gate, Krakow Central Station and Galeria Krakowska. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Meeting/Banquet Facilities
  • Room Service
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Elevator
  • Coffee shop
  • Heating
  • Fax/photocopying
  • 24-hour security
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Off-Site parking
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Wine/champagne
  • Pet bowls
  • Bike tours
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Free face masks
  • Food delivery
  • Electronic room key
  • Audible alarm
  • CCTV security in common areas
  • Daily disinfection
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Soundproof rooms available
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Professional cleaning services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Takeout dining services available
  • Airport shuttle (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
Click here to leave your opinion >>
stayed in March, 2026
Guest Score 7 out of 10
Good
The location was excellent, the hotel was clean & tidy & staff friendly
The bath was not slip free. There was nothing to make it safe to stand up in. There were no additional plug sockets to charge devices, the only ones availvable were for the tv and lamp.
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Fabulous location, lovely staff. Great breakfast
The beds arent very comfortable, thin mattress and firm bed. Could do with mattress topper for a bit more comfort
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Location. Rooms good size. The fact that you get drinking water in rooms every day
The parking totally over priced. We had 2 terrible nights with little sleep from noise coming from the room above us. The person was walking around from 3am with high shoes moving furniture opening and closing cupboards.
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Location and staff
Nothing
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Service with a smile! We were welcomed, even though we were earlier than planned. The room was already prepared, complimentary water, slippers, teas and coffees. The breakfast was exceptional, huge breakfast buffet, even smoked salmon (I was happy!) ideal location too and we were minutes from to train station and Krakow main square too! All in all, I’d stay here again, no question.
N/A
stayed in March, 2026
Guest Score 5 out of 10
Fair
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Very central Excellent breast Helpful and friendly staff
Nothing
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
All the staff were very friendly Room was fantastic as was the breakfast and a great location would recommend thr H12 Hotel
stayed in March, 2026
Guest Score 7 out of 10
Good
The staff were friendly, and the facility was close to old town and the major train station. We enjoyed that we were given water bottles every day as well! The room was also very clean and it was a good value.
The beds were quite uncomfortable and in general most of the chairs were also incredibly hard. Additionally there were some outages with the elevator.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Friendly staff. Rooms are lovely and clean. Great location and nice restaurants close by.
I found bed quite hard but that was just me.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Lovely hotel in excellent city location
Clean and bright. Excellent space in rooms. Lovely breakfastd
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Hotel location was excellent - in the Old Town a couple of min walk from main square. Staff were very welcoming. Room were of a good size, clean and the bed was very comfy Breakfast was good and plenty of it
nothing of note
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Clean, within walking distance to the square
N/A
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
I stayed at Hotel H12 and it was spotlessly clean throughout. The breakfast was really good with plenty of tasty options, and the location couldn’t be better—right in the heart of downtown Krakow, just steps from the Main Market Square and surrounded by some of the best terraces, restaurants, and bars for easy evenings out.
N/A
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
A nice clean place with great breakfast and amazing location
N/A
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Service was really good
stayed in March, 2026
Guest Score 7 out of 10
Good
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Clean, central hotel with a nice breakfast. Staff were also really friendly. I couldn’t recommend enough. Value for money.
Nothing
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
The hotel’s location is excellent, right in the heart of the Old Town, with all major attractions within walking distance. The breakfast is rich and well-prepared, offering a great variety of options. The staff is exceptionally kind and welcoming. I would definitely choose this hotel again.
I deducted one point due to the soundproofing, as there was some noise during the day. Thankfully, it was quiet at night, so it did not affect our rest.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Stayed here before, always clean and great location
Guest reviews
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Availability from Sat, Apr 4, 2026 To Tue, Apr 7, 2026 For 1 Room (Change Search)
Room type
Max
Options
Rate
Deluxe Double or Twin Room
Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. the air-conditioned twin/double room provides a flat-screen tv with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views.
2 x
Non refundable
$106.58USD
Average nightly rate
Book Now
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$143.72
$96.89
$79.13
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Average nightly rate $106.58 Total (including tax) $345.32
2 x
Non refundable
Free breakfast
$111.02USD
Average nightly rate
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$149.71
$100.93
$82.42
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Average nightly rate $111.02 Total (including tax) $359.70
2 x
Free cancellation
$118.42USD
Average nightly rate
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$159.69
$107.66
$87.92
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Average nightly rate $118.42 Total (including tax) $383.68
2 x
Free cancellation
Free breakfast
$123.35USD
Average nightly rate
Book Now
Monday
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$166.34
$112.14
$91.58
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Average nightly rate $123.35 Total (including tax) $399.67
2 x
Sales Campaigns
Free cancellation
Free WiFi
$143.86USD
Average nightly rate
Book Now
Monday
Tuesday
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$143.86
$143.86
$143.87
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Average nightly rate $143.86 Total (including tax) $466.11
2 x
Sales Campaigns
Free cancellation
Free breakfast
Free WiFi
$158.14USD
Average nightly rate
Book Now
Monday
Tuesday
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Friday
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$158.14
$158.14
$158.14
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Average nightly rate $158.14 Total (including tax) $512.37
  • Accessible by lift
  • Air conditioning
  • Alarm clock
  • Bath or Shower
  • Body soap
  • City view
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee
  • Complimentary drinking water
  • Complimentary tea
  • Courtyard view
  • Crib(s)
  • Desk
  • Electric kettle
  • Fan
  • Flat-screen TV
  • Free gym access
  • Free internet
  • Free Wifi
  • Hair dryer
  • Hardwood or parquet floors
  • Heating
  • High floor
  • Hypoallergenic
  • Hypoallergenic pillow
  • In-room safe box
  • Individual air conditioning
  • Internet access
  • Key card access
  • Linens
  • Mirror
  • Non-feather pillow
  • Pets allowed in room
  • Phone
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shoeshine kit
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Soundproofing
  • Toilet
  • Toilet paper
  • Toiletries
  • Towels
  • Trash cans
  • TV
  • Upper floors accessible by elevator
  • Wake-up service
View more >>

Area information

    Airports Show all on map »

    • John Paul II Intl Airport Krakow-Balice - 7.09 mi

    Museums

      Art Galleries Show all on map »
      • Dominik Rostworowski Gallery - 0.21 mi
      • Czartoryski Museum - 0.22 mi
      • Historical Museum of Krakow - 0.26 mi
      • Piano Nobile Gallery - 0.28 mi
      • Jan Fejkiel Gallery - 0.32 mi
      • Artemis Gallery - 0.33 mi
      • Bunkier Sztuki Modern Art Gallery - 0.39 mi
      • Krypta u Pijarow Gallery - 0.40 mi
      • Archeological Museum - 0.42 mi

    Transport

      Train stations Show all on map »
      • Krakow Central Railway Station - 0.29 mi
      • KrakAw Central station - 0.30 mi

    Hospitals

      Hospitals Show all on map »
      • University Hospital - 0.38 mi

    Other attractions

      Historical Buildings Show all on map »
      • Saint Cross Church - 490 f
      • St. Nicolas Church - 634 f
      • Hipolit House - 635 f
      • St. Barbara's Church - 740 f
      • Jan Matejko's House - 853 f
      • Church of St. Adalbert - 0.25 mi
      • Church of the Transfiguration - 0.26 mi
      • St. Mark's Church - 0.28 mi
      • St. Joseph's Church - 0.31 mi
      • St. Francis of Assisi's Church - 0.36 mi
      • Church of Saint Apostles Peter and Paul - 0.39 mi
      • St. Florian's Church - 0.41 mi
      • St. Anne's Church - 0.41 mi
      • St. Andrew's Church - 0.42 mi
      National Parks Show all on map »
      • Autosave Car Park - 652 f
      • Marhaba Car Park - 0.45 mi
      Theatres Show all on map »
      • Julius Slowacki Theatre - 858 f
      • Cloth Hall - 0.23 mi
      • Old Theatre - 0.36 mi
      Monuments and Landmarks Show all on map »
      • Adam Mickiewicz Monument - 0.22 mi
      • Town Hall Tower - 0.28 mi
      Colleges and Universities Show all on map »
      • Collegium Maius Great College - 0.40 mi
      • Jagiellonian University - 0.45 mi
      Other Show all on map »
      • St. Mary's Basilica - 830 f
      • Czartoryski Library - 986 f
      • Library of the Czartoryski Family - 1,023 f
      • St. Florian's Gate - 1,025 f
      • Krakow's City Walls - 0.21 mi
      • Holy Trinity Basilica - 0.24 mi
      • Barbakan - Gotycka budowla obronna XV w. - 0.24 mi
      • Barbican of Krakow - 0.25 mi
      • Main Market Square - 0.25 mi
      • Kupa Synagogue - 0.25 mi
      • Galeria Krakowska - 0.26 mi
      • Krzysztofory Galery - 0.31 mi
      • International Centre of Culture - 0.32 mi
      • Palace of Art - 0.39 mi
      • Wolf Popper Synagogue - 0.45 mi

Hotel H12****

Świętego Tomasza 32, Krakow, 31-014, Poland