Hotel H12****
Świętego Tomasza 32, Krakow, 31-014, Poland
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Świętego Tomasza 32, Krakow, 31-014, Poland
Ideally located in the center of Krakow, Hotel H12**** is within a 3-minute walk of Lost Souls Alley and 400 yards of St. Mary's Basilica. Featuring a bar, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has room service, a 24-hour front desk and organizing tours for guests. At the hotel, rooms have a closet. The rooms have a flat-screen TV, and some accommodations at Hotel H12**** have a city view. All rooms will provide guests with a desk and an electric tea pot. Breakfast is available, and includes buffet, continental and vegetarian options. Popular points of interest near the accommodation include St. Florian's Gate, Krakow Central Station and Galeria Krakowska. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Meeting/Banquet Facilities
  • Room Service
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Elevator
  • Coffee shop
  • Heating
  • Fax/photocopying
  • 24-hour security
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Off-Site parking
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Wine/champagne
  • Pet bowls
  • Bike tours
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Free face masks
  • Food delivery
  • Electronic room key
  • Audible alarm
  • CCTV security in common areas
  • Daily disinfection
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Soundproof rooms available
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Professional cleaning services
  • Allergy-free rooms available
  • Room service available
  • Pets allowed (charges may apply)
  • Takeout dining services available
  • Airport shuttle (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
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Hotel H12****
Rates from View more information >>

Airports Show all on map »

  • John Paul II Intl Airport Krakow-Balice - 7.09 mi

Museums

  • Dominik Rostworowski Gallery - 0.21 mi
  • Czartoryski Museum - 0.22 mi
  • Historical Museum of Krakow - 0.26 mi
  • Piano Nobile Gallery - 0.28 mi
  • Jan Fejkiel Gallery - 0.32 mi
  • Artemis Gallery - 0.33 mi
  • Bunkier Sztuki Modern Art Gallery - 0.39 mi
  • Krypta u Pijarow Gallery - 0.40 mi
  • Archeological Museum - 0.42 mi
Click here to leave your opinion >>
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Everything
No
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
It was in a great location, just a 5 minute walk to the city square, and approximately a ten minute walk from the train station. It was very clean and staff were very pleasant and helpful.
The walls were thin, it was easy to hear neighbors if they were loud, or moving furniture.
stayed in September, 2025
Guest Score 4 out of 10
Disappointing
The hotel is located in the city center, which made it easy to get around. The staff were all nice except for one lady.
I found several hairs in the hotel that did not belong to me or my family. When I first checked in, I noticed a small hair in the soap dispenser and another on the shower pipe. Later during my stay, I found a long hair in the sink, most likely from the cleaning staff. While hairs aren’t usually a big deal for me, its just extremely disgusting to see. Additionally, the beds were very hard, and so were the pillows, which made it difficult to sleep at night. Another issue is that the hotel operates with a shady tour group that rebooks tours with short notice. We had booked a tour with them, and it was rescheduled to 5:00 AM the night before the tour. When we tried to cancel, the front lady told us we couldn’t cancel it and that we had to deal with it. The front desk lady who helped us booked the tour was very unpleasant to interact with. On top of that, when we returned to the hotel around 11:30 PM, the doors were locked. We rang the doorbell, but no one was at the front desk, and we had to wait almost 5 minutes before someone came to open the door. Overall, I would not recommend staying here because of the uncomfortable beds, poor service, and unprofessional tour operation. NEVER book a tour through them.
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
I told
nothing
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Hotel location is very central, but for that peaceful I was very lucky to get top floor double [602], which gets a beautiful view over Kraków roofs and has kitchen facilities That kitchen was very well equipped with all utensils The breakfast is very tasty and every room has tea kettle. Additional teabags available for free.
Well, it is some time since I paid over Eur150 per night Not saying it was not worth it ?
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Absolutely everything was perfect
Price is high enough
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
breakfast, location, staff
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
The location was great and in walking distance to all locations.
The hotel could not accommodate an early check in
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Everything in the hotel seemed brand new and very clean. Location was very good, close enough to walk to the square and Wawel. Breakfast was very good, even my picky eaters found something to eat.
Just be aware when you see parking is offered that you need to order in advance. Fortunately they were able to accommodate me.
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Room, all around
A/c noisy, reading lamps are not in the right place, hard to read.
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
Attentiveness of staff
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Very clean and nice hotel. Excellent location
-
stayed in May, 2025
Guest Score 8 out of 10
Very Good
Location staff
Only one chair in the room.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Location was excellent. Close to everything. In the old town. Beautiful street and view from 5th floor. Staff very friendly. Clean rooms, exactly as in pics. Cousy. Decent breakfast. Value for money.
stayed in May, 2025
Guest Score 7 out of 10
Good
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Close to the train station and easy walking to the old town center
all good
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Nice breakfast, clean room and well appointed. Helpful staff. Good value.
More coffee machines at breakfast. Had to wait a while.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
This property is within walking distance to everything you need, very clean and the beds were very comfortable. The staff were amazing. Would recommend to anyone that is thinking of traveling.
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Location: on a quiet side street, without crowds of tourists, at the same time 5 min from the Main market square, and 5 min from many good local restaurants. Rather spacious room, clean. Very good breakfast with a lot of variety, very good service in a breakfast room. Helpful registration desk, Kate provided us the local restaurants recommendation and reserved a table for us for Sunday. No coffee machine in the room, but there is a automatic coffee machine on ground floor. Allows us later check out for one hour.
Very minimalist decor in the room, one (1) chair, no trash can in the room (only in bathroom). Bathroom: no napkins, no hooks for towels, very small shelf/ Not even close to four stars. Could be improved at very little cost.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
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Availability from Mon, Dec 15, 2025 To Thu, Dec 18, 2025 For 1 Room (Change Search)
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Area information

    Airports Show all on map »

    • John Paul II Intl Airport Krakow-Balice - 7.09 mi

    Museums

      Art Galleries Show all on map »
      • Dominik Rostworowski Gallery - 0.21 mi
      • Czartoryski Museum - 0.22 mi
      • Historical Museum of Krakow - 0.26 mi
      • Piano Nobile Gallery - 0.28 mi
      • Jan Fejkiel Gallery - 0.32 mi
      • Artemis Gallery - 0.33 mi
      • Bunkier Sztuki Modern Art Gallery - 0.39 mi
      • Krypta u Pijarow Gallery - 0.40 mi
      • Archeological Museum - 0.42 mi

    Transport

      Train stations Show all on map »
      • Krakow Central Railway Station - 0.29 mi
      • KrakAw Central station - 0.30 mi

    Hospitals

      Hospitals Show all on map »
      • University Hospital - 0.38 mi

    Other attractions

      Historical Buildings Show all on map »
      • Saint Cross Church - 490 f
      • St. Nicolas Church - 634 f
      • Hipolit House - 635 f
      • St. Barbara's Church - 740 f
      • Jan Matejko's House - 853 f
      • Church of St. Adalbert - 0.25 mi
      • Church of the Transfiguration - 0.26 mi
      • St. Mark's Church - 0.28 mi
      • St. Joseph's Church - 0.31 mi
      • St. Francis of Assisi's Church - 0.36 mi
      • Church of Saint Apostles Peter and Paul - 0.39 mi
      • St. Florian's Church - 0.41 mi
      • St. Anne's Church - 0.41 mi
      • St. Andrew's Church - 0.42 mi
      National Parks Show all on map »
      • Autosave Car Park - 652 f
      • Marhaba Car Park - 0.45 mi
      Theatres Show all on map »
      • Julius Slowacki Theatre - 858 f
      • Cloth Hall - 0.23 mi
      • Old Theatre - 0.36 mi
      Monuments and Landmarks Show all on map »
      • Adam Mickiewicz Monument - 0.22 mi
      • Town Hall Tower - 0.28 mi
      Colleges and Universities Show all on map »
      • Collegium Maius Great College - 0.40 mi
      • Jagiellonian University - 0.45 mi
      Other Show all on map »
      • St. Mary's Basilica - 830 f
      • Czartoryski Library - 986 f
      • Library of the Czartoryski Family - 1,023 f
      • St. Florian's Gate - 1,025 f
      • Krakow's City Walls - 0.21 mi
      • Holy Trinity Basilica - 0.24 mi
      • Barbakan - Gotycka budowla obronna XV w. - 0.24 mi
      • Barbican of Krakow - 0.25 mi
      • Main Market Square - 0.25 mi
      • Kupa Synagogue - 0.25 mi
      • Galeria Krakowska - 0.26 mi
      • Krzysztofory Galery - 0.31 mi
      • International Centre of Culture - 0.32 mi
      • Palace of Art - 0.39 mi
      • Wolf Popper Synagogue - 0.45 mi

Hotel H12****

Świętego Tomasza 32, Krakow, 31-014, Poland