Hotel H12****
Świętego Tomasza 32, Krakow, 31-014, Poland
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1 Room With 2 Adults Change Search
Room
Room
Address
Świętego Tomasza 32, Krakow, 31-014, Poland
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Heating
- Fax/photocopying
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Off-Site parking
- Daily Housekeeping
- Non-Smoking Rooms Available
- Wine/champagne
- Pet bowls
- Bike tours
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Free face masks
- Food delivery
- Electronic room key
- Audible alarm
- CCTV security in common areas
- Daily disinfection
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Takeout dining services available
- Airport shuttle (charges may apply)
- Parking available (charges may apply)
- Shuttle service (charges may apply)
Airports Show all on map »
- John Paul II Intl Airport Krakow-Balice - 7.09 mi
Museums
- Dominik Rostworowski Gallery - 0.21 mi
- Czartoryski Museum - 0.22 mi
- Historical Museum of Krakow - 0.26 mi
- Piano Nobile Gallery - 0.28 mi
- Jan Fejkiel Gallery - 0.32 mi
- Artemis Gallery - 0.33 mi
- Bunkier Sztuki Modern Art Gallery - 0.39 mi
- Krypta u Pijarow Gallery - 0.40 mi
- Archeological Museum - 0.42 mi
Click here to leave your opinion >>
Elira (Couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Great location
Nothing
Lau L. (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Great location downtown. Large room, confy beds, helpful staff.
No complains.
Arden (Group Traveler)
stayed in March, 2026
Guest Score 7 out of 10
Good
The staff were friendly, and the facility was close to old town and the major train station. We enjoyed that we were given water bottles every day as well! The room was also very clean and it was a good value.
The beds were quite uncomfortable and in general most of the chairs were also incredibly hard. Additionally there were some outages with the elevator.
Eva (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
I stayed at Hotel H12 and it was spotlessly clean throughout. The breakfast was really good with plenty of tasty options, and the location couldn’t be better—right in the heart of downtown Krakow, just steps from the Main Market Square and surrounded by some of the best terraces, restaurants, and bars for easy evenings out.
N/A
Taya (Group Traveler)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Had to clean up snow and ice off of the floor with a towel and was then charged for the towel. Maybe provide a rug or black towel in the middle of winter.
nidal (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Excellent stay at H12 Hotel Kraków. Perfect location in the heart of the old town, close to everything. The room was very clean, modern, and comfortable. The staff were friendly and helpful, always ready to assist. Great value for money — highly recommended
Claudia (Solo Traveler)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
I had a wonderful stay at this hotel, located in a peaceful area just a short walk from the main square, where many attractions are within easy reach. The room was spacious, modern, very clean, and comfortable, with adjustable heating that kept me warm, just perfect for someone like me who’s always cold! The staff were friendly, and the breakfast was delicious. I also appreciated the thoughtful little Christmas surprise in my room, and the fresh apple at checkout. I’ll definitely be back!
Teri (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The location was perfect! The breakfast was amazing and the room was a good size. Highly recommend!
Anonymous (Couple)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Everything
No
Christie (Solo Traveler)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
It was in a great location, just a 5 minute walk to the city square, and approximately a ten minute walk from the train station. It was very clean and staff were very pleasant and helpful.
The walls were thin, it was easy to hear neighbors if they were loud, or moving furniture.
ease (Family with young children)
stayed in September, 2025
Guest Score 4 out of 10
Disappointing
The hotel is located in the city center, which made it easy to get around. The staff were all nice except for one lady.
I found several hairs in the hotel that did not belong to me or my family. When I first checked in, I noticed a small hair in the soap dispenser and another on the shower pipe. Later during my stay, I found a long hair in the sink, most likely from the cleaning staff. While hairs aren’t usually a big deal for me, its just extremely disgusting to see. Additionally, the beds were very hard, and so were the pillows, which made it difficult to sleep at night. Another issue is that the hotel operates with a shady tour group that rebooks tours with short notice. We had booked a tour with them, and it was rescheduled to 5:00 AM the night before the tour. When we tried to cancel, the front lady told us we couldn’t cancel it and that we had to deal with it. The front desk lady who helped us booked the tour was very unpleasant to interact with. On top of that, when we returned to the hotel around 11:30 PM, the doors were locked. We rang the doorbell, but no one was at the front desk, and we had to wait almost 5 minutes before someone came to open the door. Overall, I would not recommend staying here because of the uncomfortable beds, poor service, and unprofessional tour operation. NEVER book a tour through them.
Alexander (Group Traveler)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
I told
nothing
Bielikowski (Family with young children)
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Hotel location is very central, but for that peaceful
I was very lucky to get top floor double [602], which gets a beautiful view over Kraków roofs and has kitchen facilities
That kitchen was very well equipped with all utensils
The breakfast is very tasty and every room has tea kettle. Additional teabags available for free.
Well, it is some time since I paid over Eur150 per night
Not saying it was not worth it ?
Tetyana (Couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Absolutely everything was perfect
Price is high enough
BOGDAN (Couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
breakfast, location, staff
BRAD (Family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
The location was great and in walking distance to all locations.
The hotel could not accommodate an early check in
Katarzyna (Family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Everything in the hotel seemed brand new and very clean. Location was very good, close enough to walk to the square and Wawel. Breakfast was very good, even my picky eaters found something to eat.
Just be aware when you see parking is offered that you need to order in advance. Fortunately they were able to accommodate me.
Ronnie (Family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Room, all around
A/c noisy, reading lamps are not in the right place, hard to read.
Abraham (Couple)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
Attentiveness of staff
Alina (Group Traveler)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Very clean and nice hotel. Excellent location
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Thank you for your information!
Area information
- John Paul II Intl Airport Krakow-Balice - 7.09 mi
- Dominik Rostworowski Gallery - 0.21 mi
- Czartoryski Museum - 0.22 mi
- Historical Museum of Krakow - 0.26 mi
- Piano Nobile Gallery - 0.28 mi
- Jan Fejkiel Gallery - 0.32 mi
- Artemis Gallery - 0.33 mi
- Bunkier Sztuki Modern Art Gallery - 0.39 mi
- Krypta u Pijarow Gallery - 0.40 mi
- Archeological Museum - 0.42 mi
- Krakow Central Railway Station - 0.29 mi
- KrakAw Central station - 0.30 mi
- University Hospital - 0.38 mi
- Saint Cross Church - 491 f
- St. Nicolas Church - 634 f
- Hipolit House - 635 f
- St. Barbara's Church - 740 f
- Jan Matejko's House - 854 f
- Church of St. Adalbert - 0.25 mi
- Church of the Transfiguration - 0.26 mi
- St. Mark's Church - 0.28 mi
- St. Joseph's Church - 0.31 mi
- St. Francis of Assisi's Church - 0.36 mi
- Church of Saint Apostles Peter and Paul - 0.39 mi
- St. Florian's Church - 0.41 mi
- St. Anne's Church - 0.41 mi
- St. Andrew's Church - 0.42 mi
- Autosave Car Park - 651 f
- Marhaba Car Park - 0.45 mi
- Julius Slowacki Theatre - 858 f
- Cloth Hall - 0.23 mi
- Old Theatre - 0.36 mi
- Adam Mickiewicz Monument - 0.22 mi
- Town Hall Tower - 0.28 mi
- Collegium Maius Great College - 0.40 mi
- Jagiellonian University - 0.45 mi
- St. Mary's Basilica - 830 f
- Czartoryski Library - 987 f
- Library of the Czartoryski Family - 1,024 f
- St. Florian's Gate - 1,026 f
- Krakow's City Walls - 0.21 mi
- Holy Trinity Basilica - 0.24 mi
- Barbakan - Gotycka budowla obronna XV w. - 0.24 mi
- Barbican of Krakow - 0.25 mi
- Kupa Synagogue - 0.25 mi
- Main Market Square - 0.25 mi
- Galeria Krakowska - 0.26 mi
- Krzysztofory Galery - 0.31 mi
- International Centre of Culture - 0.32 mi
- Palace of Art - 0.39 mi
- Wolf Popper Synagogue - 0.45 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
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Hospitals
Hospitals Show all on map »
Other attractions
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Hotel H12****
Świętego Tomasza 32, Krakow, 31-014, Poland