Princesa Garden Island Resort & Spa
Caniguiran Street Barangay Bancao Bancao, Puerto Princesa City, Palawan, 5300, Philippines
View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
Caniguiran Street Barangay Bancao Bancao, Puerto Princesa City, Palawan, 5300, Philippines
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Water sports
- Children's playground
- BBQ facilities
- Fishing
- Table tennis
- Karaoke
- Darts
- Library
- Chapel/shrine
- Mini golf
- Snack bar
- Water park
- Wheelchair accessible
- On-site parking
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- shuttle service
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Game Room
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- Filipino
- Convenience Store
- Happy Hour
- Non-Smoking Rooms Available
- gift/souvenir shop
- yoga room
- Pool with view
- Kids' pool
- Mirror
- Smoke alarms
- Fire extinguishers
- Bicycle parking
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Food delivery
- balcony/terrace
- Body thermometer available
- Car rental available
- CCTV security in common areas
- Complimentary drinking water
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- On-site accessible restaurants/lounges
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Toiletries provided
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Alternative meal arrangement
- Kids facilities
- Cleaning products available
- Room service available
- Alcoholic beverages available
- Airport shuttle (charges may apply)
- Bicycle rental (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Puerto Princesa Airport - 1.13 mi
Museums
- Palawan Museum - 1.68 mi
Click here to leave your opinion >>
Xiaowei (Couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
I was doing QA for the property. Found 1. Save keys are not working, 2, The drains are also clogged.
The schedule of shuttle are not friendly to customers.
They can not even to call taxi for us.
Donna (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The staff were amazing, loved our swim up room
The location , had to get a tuk tuk to go anywhere, had maintenance issues, tiles coming up or missing in the pool, light hanging dangerously close to the water, some sun lounge cushions falling apart , derelict buildings on the grounds looks very unsightly, soffits on main buildings are hanging in several areas, not sure how safe that is. Even the menus in the Italian restaurant are falling apart , should be replaced.
Hopefully this is practical criticism as it lets down the hotel which is generally really nice
Sifakis (Couple)
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
The hotel as a concept is nice. The initial architecture was fine. Personel is super friendly and do whatever they can to satisfy the guests. Loved them.
Very old, rooms are old, maintanance is very poor and the impression anyone has is that the hotel has been abandoned. Broken lights, missing tiles from the swimmin pool (espessialy near the kids pool most of the pool-tiles are missing giving you an idea that the water is very dirty). The swimming pool has not been cleaned on a daily basis. We have booked the Pool Villa and have not enjoyed the pool not even once. Too bad since the hotel could be really nice.
Paul (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Beautiful and clean and great staff
I loved everything about it
Abboud (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Everything
Nothing
Julie (Couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing. Everything from accommodations to the food is below average
Nothing. The hotel is not luxury. There's no hot water readily available. You have to call the front desk a, few times before they turn on the hot water which could take 1-2 hours later. The italian restaurant is decent but the breakfast buffet is disappointing.
gemma (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
It's a very beautiful hotel. I wish I could stay longer.
Breakfast was good
Room was nice and comfortable beds.
Only thing I need to suggest is..I hope they can curve down or angle/round the corners because we kept on accidentally hurting our legs....because of the sharp corners of the beds
Sharp wooden corners of wooden beds..instead of rounded/ curve...so they don't hurt calf bones easily. We had to place something on the corners so we don't keep on hitting ourselves. It hurts
Lisa (Couple)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
It’s a big property with good breakfast options. Nice pools!
Expensive restaurants for what you get. Slow service. My bathroom constantly flooded when I showered. No activités and not a lot to do at the resort. No beach front and the sand banks seemed like a hassle to get to.
Stephanie (Family with young children)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing!! It was absolutely terrible. We booked a water villa and it looked nothing like the photos. The breakfast was basic, the room was old, the spa didn't work, the hot water took 5 minutes to turn on, and the water villa was on mud flats!
Terrible hotel, I am so heartbroken I chose this hotel for my Honeymoon! Its old, outdated, run down, and looks nothing like the photos. We were meant to stay 3 nights and left the hotel after 1 we were that disappointed, I complained to the General Manager Charlyn and she said they would arrange a refund and also never did. We booked a water villa and it was actually a joke. Shocked they can get away with even calling it that. I don't recommend this hotel, especially for couples and definitely not a honeymoon experience :(
Cheryl (Unknown)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
The amenities were 10! Amazing! Japanese restaurant atop one of the building was breathtaking and truly a once and a lifetime experience. Staff was friendly. We had a water villa but instead of blue ocean it was more like low and high tide swampy
They charged me the “holding” fee and it’s impossible to contact them to reverse. Had to dispute it on my credit card. Keep the holding/verification receipt
SheryllAnne (Couple)
stayed in December, 2025
Guest Score 5 out of 10
Fair
Princesa Garden Island Resort & Spa has a lot going for it, starting with its very convenient location near Puerto Princesa Airport, which is ideal for short stays or early flights. The resort feels exclusive and self-contained, with multiple restaurants, amenities, and beautiful private villas that offer privacy and a true resort experience.
The experience didn’t fully align with the premium price point. The villa rates are significantly overpriced for the level of service provided. Guest service also lacked attentiveness and compassion, particularly during our departure. We were promised breakfast due to an early flight, yet none was available, and staff showed little initiative in offering alternatives until I had to ask.
Additionally, we paid for an “inclusive” airport drop, but the vehicle was shared with another guest, which was unexpected and not communicated in advance, another miss for what is marketed as a high-end, exclusive experience.
Alana (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
A gem in the Philippines! We spent 2 lovely nights here and got just what we needed! We enjoyed our room with patio access to one of several pools. The staff was incredible and prompt, noteworthy in the Philippines. We ordered food from the Italian and Japanese restaurant, and it was delicious. The complimentary breakfast was expansive and good. Highly recommend ?
Ron W. (Couple)
stayed in June, 2025
Guest Score 1 out of 10
Very Poor
The room was nice. And the majority of the people were very nice
We felt like we were baiting switched with what we booked with booking. They did not have a room and tried to sell us an upgrade. They told me the price for the upgrade and I took it. Then the next day they came back and said I owed more because it wasn't the right price. We did not pay the upgrade price after the second day and I believe the employee that made the mistake was responsible for paying not a place I'd go back to
The place hasn't been kept up and looks like it's in need of a cash. Infusement
Andrea (Family with young children)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Beautiful property- not able to do all amenities due to time constraints
Deanna (Group Traveler)
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Rooms were spacious and comfortable. Breakfast was excellent - pool was warm. Sushi restaurant was excellent both in service and food. Staff was friendly and polite.
On site restaurant Tomato and Basil - service was extremely slow. Staff was unhelpful if you needed a taxi to go to town but if you walk out to the road there are usually a few tuk tuks out there for hire.
Shadi (Solo Traveler)
stayed in April, 2025
Guest Score 1 out of 10
Very Poor
The short distance to Puerto Princesa airport.
Poor management, not very clean, ongoing construction noise.
John (Solo Traveler)
stayed in April, 2025
Guest Score 1 out of 10
Very Poor
Location Is Near Airport
Food is Bad, Bland, Unseasoned, a Day Old, Dry and Rotten
Staff were not Attentive
Had to Order many times for Cleaning
Basic Coffee Machine doesnt work
Sauna was not cleaned Properly
EBike seems broken
Property not cleaned
They said their Sorry, says a number of services were on the house but i already paid for it. Their system doesnt update automatically
4 days - 6x Brownout, No Emergency Light
Internet is bad, 2 days no Internet out of 4
No Signal
Not enough Security
Very Bad Liar Front Desk
Scott (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
We had a wonderful time at the resort. There was so much space and so many places to sit and unwind. Food was fantastic along with the staff. Everything was very clean and worked properly. We absolutely enjoyed our stay there and plan to visit again soon.
The overall experience was just fantastic. Two things that I believe should be urgent to address. First, having security or remember the staff call or flag down petty cabs or taxi cabs. We had an instant where we had to leave the resort and no assistance was offered by the desk or the staff to secure a taxi. Instead, they offered their shuttle for 600 pesos one way. That is a 1200 peso round-trip, which is about $25 American. That, is not ok and in my mind completely unacceptable.
Second, for this large of a resort, the fact that there is no ATM available on the property causes problems. It limits the ability to retrieve cash so we can tip waitstaff or facility workers, etc. I would strongly urge that you find a location and partner with a bank willing to provide you an ATM at the property. This is an absolute must, and we were incredibly shocked to hear that one was not on the property.
Gwenda K. (Couple)
stayed in April, 2025
Guest Score 4 out of 10
Disappointing
The room that had immidiate walk into the swimmingpool
The fact that I was forgotten at the airport and had to wait one and a half hour in the heat and then organise my own taxi and the rest that followed
Roann (Couple)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Resort and water villa room was beautiful, breakfast buffet options, and food options on location
Hot tub at water villa was dirty - had floating debris in water, some foods at the Japanese restaurant was out or unavailable
Thank you for your information!
Area information
- Puerto Princesa Airport - 1.13 mi
- Palawan Museum - 1.68 mi
- Mendoza Park - 1.68 mi
- Puerto Princesa Subterranean River National Park - 34.28 mi
- Immaculate Conception Cathedral - 2.10 mi
- Honda Bay - 4.86 mi
- Snake Island - 12.92 mi
- Malanao Island - 21.25 mi
- Balinsasayaw Restaurant - Rizal - 1.47 mi
- Ugong Rock - 20.90 mi
- Caramay Harbor - 44.47 mi
- Del Pilar - 58.21 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
National Parks Show all on map »
Historical Buildings Show all on map »
Beaches Show all on map »
Other Show all on map »
Princesa Garden Island Resort & Spa
Caniguiran Street Barangay Bancao Bancao, Puerto Princesa City, Palawan, 5300, Philippines