Black Swan Lakeside Lodge Boutique Hotel
171 Kawaha Point Roadkawaha Point, Rotorua, Bay Of Plenty, New Zealand
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1 Room With 2 Adults Change Search
Room
Room
Address
171 Kawaha Point Roadkawaha Point, Rotorua, Bay Of Plenty, New Zealand
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Safety Deposit Box
- Skiing
- Air Conditioning
- Bar
- Express Check-In/Check-Out
- Fishing
- Canoeing
- Hiking
- Cycling
- Heating
- Fax/photocopying
- Diving
- Squash
- Ski storage
- Ski school
- Snack bar
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- outdoor pool
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Horseback Riding
- Picnic Area
- Restaurant(s)
- Sun Deck
- Daily Housekeeping
- Non-Smoking Rooms Available
- Board games/puzzles
- Electric vehicle charging station
- Wine/champagne
- Outdoor furniture
- Fence around pool
- Outdoor fireplace
- Sun loungers or beach chairs
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Contactless check-in/out
- Food delivery
- Audible alarm
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Hot tub/Whirlpool
- Lower bathroom sinks available
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
Airports Show all on map »
- Rotorua Airport - 4.09 mi
- Tauranga Airport - 30.28 mi
Museums
- Rotorua Museum - 2.08 mi
Click here to leave your opinion >>
Donal (Group Traveler)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Janet (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Beautiful property on the shore of Lake Rotorua surrounded by lovely gardens
No
David (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The location is fantastic, the grounds are unique and beautiful, the food is great, and the accommodations are very comfortable and intimate. What made this stay the most special for us, however, was the staff! Every employee of the hotel was extraordinarily friendly and helpful, most of all Star, the receptionist/concierge. She had an infectious enthusiasm that made every conversation a joy to be a part of. Whatever you are paying your staff, you ought to triple it because they are worth any price to keep! Thanks for a wonderful stay!
Howard (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Fantastic location with an incredible view and great staff. Also, the food was top notch, not to be missed
Nothing
ginger (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
EVERYTHING! This place was stunning. The location is perfect and it was so relaxing.
I loved everything about it.
Hamed (Group Traveler)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Perfect location
Noise isolation
Emily (Group Traveler)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
Breakfast was lovely,more than I expected.
David (Couple)
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
The Black Swan is a lovely boutique hotel. Its location just outside of Rotorua was a big plus for us, as the town is very busy. In contrast the Black Swan is an oasis of calm. The staff were all OUTSTANDING. So thoughtful and kind in every way. The breakfasts were delicious (we did not eat dinner there, but heard good things from other guests). We stayed in one of the premium rooms, and I felt it was well worth the extra money, with an amazing view.
The grounds are compact but feature some lovely statuary, as well as a pool that we used every day, even in April. In the grotto above are two hot tubs, perfection! Facing the grounds is a solarium stocked with books, coffee, towels for the pool, a really nice room.
Weiqian (Family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Doreen (Group Traveler)
stayed in April, 2025
Guest Score 5 out of 10
Fair
it was ok
the service needs to improve
Louise (Family with young children)
stayed in April, 2025
Guest Score 7 out of 10
Good
Real fast was great. The spa/pool/gardens beautiful
We stayed in 2 separate rooms. The first room the staff were talking until late in the evening (12ish) and the room had little sound proofing. The second room we stayed in the guests were talking until midnight when I knocked on the wall.
Really nice hotel, ruined by inadequate new building rubbish sound proofing.
Karina (Business Traveler)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Beautiful property though some facilities were a little tired. Gardens were lovely to wander around. We had nine of us plus a two year old there for our staff dinner and the staff were very accommodating to our needs. The dinner was fine but a little disappointing though the service we were given was excellent. Lovely breakfast .
Van (Business Traveler)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
I had the pleasure of staying in beautifully presented, well-stocked rooms where every detail contributed to a delightful experience. The staff were friendly and attentive, providing service that couldn't be faulted. The food was delicious, and the grounds were stunning, featuring a lovely pool and a serene conservatory perfect for reading books and enjoying tea. Overall, it was a superb place to stay, and I highly recommend it!
Corruble (Couple)
stayed in March, 2025
Guest Score 3 out of 10
Poor
The location and garden are nice
Disappointing and overpriced are the 2 adjectives I would use to describe the Black Swan Boutique hotel of Rotorua. For US$800 per night, in a small town, I expect to be dazzled with small attentions, an outstanding service and a posh room.
The room while clean was starting to show serious signs of wear and tear (such as shredding silk drapes, a yellowing toilet seat cover, loosely secured soap holder and faucet in the shower to only mention a few items…)
The bathrooms are dated and everything is “ordinary”.
Now let’s review the service, or lack thereof. At the level of pricing for a room, I expect a valet to unload my suitcase to my room, a welcome drink upon arrival and a free mini bar, well stocked with a variety of sodas and snacks (not just a couple bottles of fruit juice, water and a mini pack of chips).
The sunroom is really nice, with views of the lake - perhaps a complementary afternoon tea with sandwiches and cake would go a long way, again when you are charging so much money for a room.
I wasn’t expecting room service in a boutique hotel and the restaurant was more than correct… with again peaceful views of the lake.
The breakfast however was mediocre in quantity and quality - although included in the price of the room.
On the positive side, the garden is amazing and while we didn’t use the pool nor the Jacuzzi both looked really nice.
Ashley (Couple)
stayed in March, 2025
Guest Score 5 out of 10
Fair
The setting was beautiful with wonderful gardens
We stayed in room 7, it was not clean with mildew on the shower curtain and bar area had not been cleaned on our arrival. The room above generated lots of noise which woke us up each morning.
Michelle (Couple)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Was a lovely place to stay with beautiful rooms. The facilities were nice.
A little over priced.
Cynthia (Couple)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Black Swan was better than expected with the warm pool, romantic nooks to cozy up outside, sweeping views, fabulous restaurant, and quiet atmosphere. It felt so private, luxurious, and peaceful. We appreciated the extra touches like the parrots, complimentary refreshments, and (of course!) all the black swans.
Tracy (Solo Traveler)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Fabulous staff and the location is beautiful.
The food was mediocre for a luxury hotel and the fixed price dinner was more expensive than any other restaurant I have eaten at in New Zealand.
Beware of the lake flies! They are attracted to light so you can’t leave your outside door open.
Sheridan (Couple)
stayed in January, 2025
Guest Score 10 out of 10
Exceptional
Beautiful property overlooking the lake with many black swans ! Super quiet, lovely room, very classy.
Nothing!
Matthew (Couple)
stayed in January, 2025
Guest Score 7 out of 10
Good
Thank you for your information!
Area information
- Rotorua Airport - 4.09 mi
- Tauranga Airport - 30.28 mi
- Polynesian Spa - 2.05 mi
- Hells Gate Wai Ora Spa - 11.61 mi
- Rotorua Museum - 2.08 mi
- Paengaroa Station - 23.35 mi
- Rainbow Springs Kiwi Wildlife Park - 1.00 mi
- Kuirau Park - 1.40 mi
- Paradise Valley Springs Wildlife Park - 4.13 mi
- Tikitere - Hell's Gate Thermal Park - 7.13 mi
- Tribal Lights Cultural Theatre - 1.50 mi
- Lake Rotorua - 2.40 mi
- Lake Rotoiti - 2.86 mi
- Lake Okareka Reserve - 7.29 mi
- Lake Tarawera s Hot Water Beach - 7.32 mi
- Agrodome Leisure Park - 2.75 mi
- Agrodome Sheep Show - 2.78 mi
- Rotorua International Stadium - 3.46 mi
- Mitai Maori Village - 0.98 mi
- Rainbow Springs Nature Park and Kiwi Encounter - 1.00 mi
- Mt Tarawera - 1.01 mi
- Skyline - 1.10 mi
- Ohinemutu - 1.42 mi
- Tamaki Maori Village - 2.08 mi
- Rotorua Arts Village - 2.13 mi
- Waimangu Volcanic Valley - 2.45 mi
- Zorb Rotorua - 2.75 mi
- Redwood Grove - 3.56 mi
- Agroventures - 3.77 mi
- Te Puia - 3.79 mi
- New Zealand Maori Arts and Crafts Institute - 3.81 mi
- Whakarewarewa Thermal Reserve - 3.83 mi
- Whakarewarewa Hot Springs - 3.89 mi
- Mount Ngongotaha Reserve - 3.90 mi
- Paradise Valley Springs - 5.21 mi
- Buried Village of Te Wairoa - 5.54 mi
- Okere Falls - 8.76 mi
- Wairere Falls - 9.41 mi
- Rotorua Rifle Range - 10.81 mi
- Tarawera Falls - 14.97 mi
- Rainbow Mountain Reserve - 15.45 mi
- Waikite Valley Thermal Pools - 15.80 mi
- Wai o tapu Thermal Wonderland - 17.28 mi
- Te Rereioturu Falls - 19.40 mi
- Bartholomews Siding - 19.51 mi
- Ngatuhoa Falls - 20.32 mi
- Selwyns Siding - 21.51 mi
- Fitzgerald Glade - 21.62 mi
- Aniwhaniwha Falls - 21.94 mi
- Te Rerekawau - 24.91 mi
- Orakei Korako Cave and Thermal Park The Hidden Valley - 25.85 mi
- Orakei Korako - The Hidden Valley - 25.93 mi
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Museums
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Transport
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Black Swan Lakeside Lodge Boutique Hotel
171 Kawaha Point Roadkawaha Point, Rotorua, Bay Of Plenty, New Zealand