Four Points By Sheraton Auckland
396 Queen Street, Auckland, Auckland, 1010, New Zealand
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396 Queen Street, Auckland, Auckland, 1010, New Zealand
Experience exceptional service and spacious hotel accommodations in Auckland, New Zealand at Four Points by Sheraton Auckland, located in the vibrant Aotea Arts Quarter. Guests will be moments away from Aotea Square, The Civic, Auckland Town Hall, Classic Comedy and Bar, Q Theater, Auckland Art Gallery, and an array of CBD shops and restaurants. Enjoy modern rooms with signature bedding, large bathrooms, and free WiFi featuring breathtaking views of the city center from higher floors. Suites offer separate living areas and some with balconies, perfect for traveling families, special occasions, or work sessions in Auckland. Stay fit in the 24-hour fitness center, dine at the Queens Head Bar and Eatery, or take in the stunning views at The Churchill, Auckland's premier luxury rooftop gin and cocktail bar. Our Auckland, New Zealand, hotel is also ideal for those planning events; the contemporary Queen’s Head Ballroom offers 195 square yards of event space, perfect for corporate functions and social celebrations.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Wheelchair accessible
  • On-site parking
  • telephone
  • kitchenware
  • 24-hour security
  • Concierge services
  • Free Wi-Fi
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • Japanese
  • German
  • Spanish
  • Vietnamese
  • Filipino
  • Happy Hour
  • Non-Smoking Rooms Available
  • Smoke alarms
  • Fire extinguishers
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Staff trained in safety protocol
  • Chinese [Mandarin]
  • Contactless check-in/out
  • Food delivery
  • CCTV security in common areas
  • Currency exchange service
  • Daily disinfection
  • Entertainment services
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Safety chain and/or latch on doors available
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Professional cleaning services
  • Cleaning products available
  • Room service available
  • Valet parking (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
Location is great for attending concerts in the Aotea precinct in Queen Street. The room size was excellent.
The roof top bar closed earlier than advertised and was closed after our concert on Thursday evening. There were eight guests that would have gone to the rooftop bar at 11pm, but it was closed early and we were turned away.
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The room was spacious and was clean and tidy. All of the staff were super friendly and welcoming. The location is great and the direct Access to Queens Street was a huge bonus. We had breakfast both mornings of our stay and there were so many options and the food tasted great. The Churchill was also a great experience. We were celebrating our anniversary and the staff had left us cake, 2 free drinks vouchers and a lovely note upon arrival to our room, this was such a lovely gesture and it made our stay that much more memorable
There were some water pipes that ran through our room which were noisy at times.
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Great location Entry & Exit Level 2 to Queen Street
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 7 out of 10
Good
Hotel was beasy but staff where very good
stayed in May, 2026
Guest Score 8 out of 10
Very Good
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Bed was comfy Gym was awesome
No balcony
stayed in May, 2026
Guest Score 7 out of 10
Good
Breakfast was very good, as was dinner in the restaurant the night we arrived. Staff was very helpful and friendly. Rooms were comfortable, beds were very comfortable.
There wasn’t enough storage/luggage space in the room and only one luggage rack. The bed casters didn’t lock, so the bed rolled freely when least expected, almost causing falls.
stayed in May, 2026
Guest Score 7 out of 10
Good
Breakfast was very good, as was dinner in the restaurant the night we arrived. Staff was very helpful and friendly. Rooms were comfortable, beds were very comfortable.
There wasn’t enough storage/luggage space in the room and only one luggage rack. The bed casters didn’t lock, so the bed rolled freely when least expected, almost causing falls.
stayed in May, 2026
Guest Score 8 out of 10
Very Good
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Good location, excellent staff service and very tidy and clean room
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Very comfortable. Location excellent for us. Staff helpful and friendly.
N/a
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Location was perfect for the conference I was attending. Room was lovely.
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
stayed in May, 2026
Guest Score 7 out of 10
Good
Lovely location, quiet, clean and good customer care overall
Valet as not valet - paid two night valet and partner Parker his Ute most the time and got it out of corner as they actually never brought it out to us
stayed in May, 2026
Guest Score 8 out of 10
Very Good
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Very close to the airport
All good
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
the ammenities
the food service , parking
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Area information

    Airports Show all on map »

    • Auckland Intl Airport - 10.77 mi
    • Ardmore - 16.78 mi

    Museums

      Art Galleries Show all on map »
      • City Art Gallery - 0.20 mi
      • New Gallery - 0.21 mi
      • Auckland Art Gallery - 0.21 mi
      • Portfolio Gallery - 0.29 mi
      • Hobson Wharf National Maritime Museum - 0.31 mi
      • Auckland Maritime Museum - 0.79 mi
      • New Zealand National Maritime Museum - 0.83 mi
      • National Maritime Museum - 0.89 mi
      • Auckland Museum - 0.90 mi
      • Artis Gallery - 1.00 mi
      • Auckland War Memorial Museum - 1.00 mi

    Transport

      Train stations Show all on map »
      • Auckland Station - 1.14 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Parnell Rose Gardens - 1.26 mi

    Other attractions

      Things to do Show all on map »
      • Aotea Centre - 0.21 mi
      • St Patrick's Festival - 0.21 mi
      Historical Buildings Show all on map »
      • Cathedral Church of St Mary - 0.31 mi
      • Pitt Street Methodist Church - 0.35 mi
      • Grafton Bridge - 0.40 mi
      • The First Presbyterian Church of Saint Andrew - 0.55 mi
      • Auckland Unitarian Church - 0.75 mi
      • Ferry Building - 0.82 mi
      Monuments and Landmarks Show all on map »
      • Karangahape Road - 0.32 mi
      • Sky Tower - 0.59 mi
      • Auckland Harbour Bridge - 1.00 mi
      National Parks Show all on map »
      • Albert Park - 0.60 mi
      Beaches Show all on map »
      • Takapuna Beach - 0.71 mi
      • Mechanics Bay - 1.12 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Vector Arena - 0.85 mi
      Other Show all on map »
      • Auckland Town Hall - 214 f
      • Aotea Square - 539 f
      • The Civic - 911 f
      • The Baptist Tabernacle - 0.28 mi
      • Ponsonby - 0.33 mi
      • SKYCITY Auckland Convention Centre - 0.33 mi
      • SkyJump - 0.38 mi
      • SkyWalk - 0.39 mi
      • Karangahape Road K Road - 0.40 mi
      • Artspace - 0.41 mi
      • K Road - 0.44 mi
      • Vulcan Lane - 0.49 mi
      • The Domain - 0.53 mi
      • ASB Showgrounds - 0.56 mi
      • Victoria Park Market - 0.68 mi
      • Britomart - 0.73 mi
      • Auckland Domain - 0.73 mi
      • Coast to Coast Walkway - 0.77 mi
      • Viaduct Harbour - 0.80 mi
      • America s Cup Village - 0.87 mi
      • Parnell - 0.99 mi
      • Commercial Harbour - 1.27 mi

Four Points By Sheraton Auckland

396 Queen Street, Auckland, Auckland, 1010, New Zealand