Some maintenance required - light bulb over bed not working. Stayed at a couple of Scandics on this trip and they seem to be slightly dated.

Only really minor points: The hotel is on a busy road - our room overlooked a 4 way roundabout. Having said that, we were on the second floor and couldn't really hear the traffic. The restaurant is only open for breakfast so you need to either walk into town for food or have it delivered. There is currently work being done on the hotel so there is scaffolding up. Again, it didn't affect our stay

I can't think of any. The hotel and facilities exceeded my expectations

I can't think of any. The hotel and facilities exceeded my expectations

The reception should be more xlean

Nothing really.

Nothing really.

Very disappointing handling of an extremely expensive laundry service We stayed at Scandic Stavanger Park as a family with two children during a long road trip through Norway. One of the reasons we chose this hotel was that a laundry service was advertised. We handed ordinary family laundry to reception, mostly underwear, socks, T-shirts and everyday travel clothes. A price list was available, but nobody gave us an estimated total or clearly warned us that the laundry would result in a charge of NOK 3,276.50, approximately €300. Had we been told the approximate total in advance, we obviously would never have authorised the service. When we complained at the hotel, we were told that the high cost was due to the fact that the service was outsourced to an external laundry provider. We later submitted a formal written complaint and asked either for a partial refund or a goodwill voucher, especially as we are Scandic Friends members and had other Scandic stays booked during the same trip. The hotel refused any refund, voucher or compensation. Their written explanation also referred to “privacy reasons” for not going through and counting personal garments, which we found difficult to understand because the garments necessarily had to be identified and counted in order to apply a per-item price list. We then replied asking for the complaint to be escalated and for a detailed reconciliation of the amount charged. We received no further response. The hotel itself may have positive qualities, but the way this laundry service and the subsequent complaint were handled was, in our experience, extremely disappointing. My advice to other guests is very simple: if you use the laundry service here, calculate the cost of every individual item yourself and ask reception to confirm the approximate total in writing before handing over your clothes. Do not assume that “laundry service” means an ordinary wash at anything close to a normal laundry price.

sleeping couch was a bit hard, nothing we didn‘t expect though