Nothing

The hotel promotes itself as being especially sustainable but all sinks in the hotel have no plug mechanism and the complimentary slippers are of the type that have a life of several 1000 years. We were disappointed that the erstwhile relationship with Voco that offered a gym service is no longer available.

The bathroom is also on the small side.

As every review should also include opportunities for improvement, I would suggest slightly more attention to guest communication via Booking chat. My last message/request unfortunately remained unanswered. Additionally, a bit more care in room assignment and accessibility communication would be appreciated. The room I received was actually a small loft organized over two floors, which was beautiful and original, but the need to use stairs was not mentioned in advance. In cases like this, it may be worth informing guests beforehand, as not all travelers may find this type of layout equally accessible. Overall, however, an excellent experience and a hotel I would gladly return to.

No access to the bar area when we arrived as there was a private team meeting taking place with 4 people and a flip chart. It was cordoned off as I wandered through and nobody had the manners to let us know. No restaurant open & no bar open ??!! Although both are advertised in Booking.com Á very distressed lady on 2nd shift who said she was on her own so we couldn’t have extra pillows? I blame management here. Not the lady in question. She appeared to have no support system. Lamp on rhs of bed didn’t work. We requested details on the room a week before arrival and received no response?! We were put in a room in the attic although we asked for a bright room? This was quickly resolved on first shift reception. However, we were moved to a room with the TV on a wall parallel to the bed and with no extension arm to move it around and into view for both of us! How can this be possible and not remedied before now? One of us could see the TV, the other couldn’t without breaking his neck! We had to push the bed over to the wall to get some look at it! There was a “bed wetting sheet” placed directly under the bed sheet and on top of the mattress topper so after wondering why I was feeling damp, we found it and took it off. My first experience of such a terrible experience. Under the mattress topper, yes, a great idea. We asked the 2nd shift reception lady if we could leave the following morning due to all the issues and we were told “No” in a very abrupt rude manner. I couldn’t sleep and was awake from 3am until the morning. Then, Pat asked the Customer Services manager on first shift and he said absolutely no problem. We left straight away. This was our first time in Den Haag and have potential work there in the local tech industry. The curtains couldn’t be partially pulled back as they were on some kind of automatic “full close or full open” system?? Really annoying as tried to block some of the light outside to watch the TV.

I would recommend a point of wheelchair access for guests to enter the hotel, or in case of emergency.

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As normal on hotels, the shower is not opened or cleaned so a lot of the holes for water are not open. Also the hair dryer was missing.

The location is central which can be a disadvantage for this hotel if you get a room facing the street, especially on a weekend. We didn’t sleep almost the entire night as people are constantly yelling on the street till very late night, scooters passing all night long and the building has ancient single glass windows which do not isolate at all. The hotel is also very dirty- the carpets, elevator, toilets on the ground floor. In our room the bin was not emptied in the bathroom, diapers, sanitary napkins from the previous guests were left behind… we will definitely not return, lots of money waisted and we left exhausted…

Nowhere to pull the car to unload bags. Parking is a few blocks away which isn’t unexpected in the city center

Nowhere to pull the car to unload bags. Parking is a few blocks away which isn’t unexpected in the city center

Nothing specific comes to mind, overall a great stay.