Anantara Grand Hotel Krasnapolsky Amsterdam
Dam 9, Amsterdam, 1012 JS, Netherlands
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1 Room With 2 Adults Change Search
Room
Room
Address
Dam 9, Amsterdam, 1012 JS, Netherlands
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Trouser press
- Packed lunches
- Heating
- Fax/photocopying
- Private check-in/check-out
- On-site parking
- 24-hour security
- Accessible parking
- Concierge services
- Family Rooms
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Electric vehicle charging station
- Public transport tickets
- Wine/champagne
- Fruits
- Strollers
- Outdoor furniture
- Bike tours
- Themed dinner nights
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Grocery delivery
- Contactless check-in/out
- Food delivery
- Electronic room key
- Audible alarm
- balcony/terrace
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Takeout dining services available
- Parking available (charges may apply)
- Indoor parking (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Schiphol Airport - 7.07 mi
- Soesterberg - 23.42 mi
- Valkenburg - 24.69 mi
- Lelystad - 27.35 mi
- Rotterdam The Hague Airport - 34.53 mi
Museums
- Hash Marihuana & Hemp Museum - 692 f
- Beurs van Berlage - 1,015 f
- Koffie- En Theemuseum - 0.22 mi
- Amsterdam Vodka Museum - 0.25 mi
- Allard Pierson Museum - 0.28 mi
- Historical Museum Amsterdam - 0.28 mi
- Sexmuseum Amsterdam - 0.29 mi
Click here to leave your opinion >>
Laura (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
This hotel was fantastic. We stayed in an Antara hotel in Bangkok and it was equally as lovely. The breakfast buffet was quite something. Staff were so polite. All spectacular. Great central location, you can walk anywhere. Train station close as are quite a few really nice restaurants.
Can't complain.
Shahad (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Everything was so perfect, the room was cleaned, the staff are so friendly and helpful specially zeeras the concierge
The location of the hotel is great
Nothing
Nabulsi (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Great location , breakfast was a great start for the day big varieties and great value , friendly helpful staff, great location
Hari (Solo Traveler)
stayed in June, 2026
Guest Score 8 out of 10
Very Good
Lovely area, beautiful and safe property which gave a warm feeling from the lobby onwards. Very friendly staff, which is not always the case in Europe
I would have liked a king bed (which I paid for). But I did get there early and had to accep the 2 twin bed setup.
It's a very energetic area and the walls are not very thick. So noise is a definite challenge
Ahmed (Couple)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
The location and breakfast buffet
Small room
Kanan (Couple)
stayed in June, 2026
Guest Score 1 out of 10
Very Poor
Worst luxury hotel experience I have ever had.
We paid approximately €2,000 per night expecting the level of service, security, and professionalism that should come with a luxury hotel. Instead, during breakfast, my wife’s Chanel bag containing cash and bank cards was stolen inside the hotel restaurant.
What shocked us even more than the theft itself was the hotel’s complete lack of concern and responsibility afterward. We received no meaningful assistance, no genuine effort to resolve the situation, and no level of care that would be expected from a hotel of this category.
A guest should never have to worry about their belongings being stolen while having breakfast inside a five-star luxury hotel. The fact that this happened is unacceptable. The fact that the hotel failed to handle the situation properly is even worse.
We left feeling disappointed, frustrated, and completely let down. Luxury hotels are not judged when everything goes well; they are judged by how they respond when something goes wrong. In our case, the response was extremely poor.
I would strongly advise travelers to think twice before staying here and to keep a close eye on their belongings at all times, even inside the hotel.
What shocked us even more than the theft was the hotel’s response. Instead of showing genuine concern, we were told that “this is Amsterdam and you should expect to get robbed.”
This experience completely ruined what should have been an enjoyable stay in Amsterdam.
Security, personnel behavior
Ahmad (Solo Traveler)
stayed in June, 2026
Guest Score 7 out of 10
Good
Excellent welcome by hotel staff
Room feels cheap the moment you walk inside it. You immediately notice how pictures in the app are overly polished to look nicer. Breakfast is nearly embarrassingly bad. Definitely not a five stars hotel overall
Omar (Solo Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Location wise, right in the middle of Amsterdam. Staff is really professional and friendly.
Hotel amenities were clean, new, and readily available.
N/A
Sonia (Couple)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
Great location
Had a huge party and we were blocked to go to our rooms for a bit
Patricia (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
LOVE this hotel. I visited with my mother who walks with a walker. They upgraded our room to accommodate her. Our room was super spacious and clean. To enter the hotel was also easy with a walker. No stairs. All in all we had a wonderful stay
There was nothing not to like
noof (Couple)
stayed in June, 2026
Guest Score 2 out of 10
Poor
The only positive aspect of this hotel was the staff. Every member of the team was exceptionally friendly, welcoming, and professional. They clearly understood the importance of customer satisfaction and made a genuine effort to help guests.
I especially appreciated that when I requested a one-hour late check-out, it was granted without any additional charge. I also respected the way the security deposit was handled. The hotel took a €100 deposit in cash upon arrival and returned it promptly at check-out without any issues.
The kindness, professionalism, and positive attitude of the staff were truly the only highlights of my stay.
The hotel is very outdated, with old and worn furniture that is in need of replacement. The location is also inconvenient, as Uber cannot access the area, forcing guests to pay around €87 for a taxi.
Before arriving, I requested a quiet room, but I was initially assigned a room in a separate building, about an 8-minute walk from the lobby. After complaining, I waited nearly three hours to be moved, only to be placed in a room next to the bar.
Overall, the experience was frustrating and disappointing, especially considering the price paid.
Bandar (Couple)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Perfect
Nile
Mouza (Family with young children)
stayed in June, 2026
Guest Score 8 out of 10
Very Good
Location, staff and cleanliness
The smell of someone smoking
Patrick (Group Traveler)
stayed in June, 2026
Guest Score 8 out of 10
Very Good
Considering this crazy and loud City, this hotel is good. Great location. The staff is incredible. We were treated with wonder
That said, ask questions about the air conditioning, it’s not always cold. Be aware lower floors might be influenced by noise from both trucks and people extending their evening into the morning.
Thanks
AC is not great
Ilham (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
I liked the gym so much i was able to do my daily workout with the machines and the accessories they provided. In addition to the amazing location and variety of food options.
The price
BURAK (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Room was big enough and very clean. The first room we went in had an annoying odor, therefore they quickly changed our room.
Cleanliness was perfect. Bed was very comfortable. No need to talk about the location, because we were in the heart of the city.
Reception and concierge were very polite and helpful.
Bathroom was a little small compared to room’s dimension.
Wardrobe was not very large, so we had to put some clothes on each other.
The most disturbing scene I saw was the bakery station during breakfast. The responsibles for arranging the bread stand were not using gloves and placing the bread with bare hand. Sorry but a big “-“ for this issue.
Also the omelettes should be cooked better. Even I told the chef to make it medium, he served well done.
Poonam (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Everything
Ali I. (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
All was god
The room was far from elevator & reception
Dragana S. (Solo Traveler)
stayed in May, 2026
Guest Score 5 out of 10
Fair
We had a very unpleasant situation where €1,800 of my money has been kept blocked for days, even though the payment has already been charged. This caused me additional costs because I had to top up the account where my own money is currently unavailable. The money is still blocked, even though we stayed at the hotel last weekend.
Furthermore, we used the hotel car service and were given a pickup spot, but nobody informed us that the location had been changed, which resulted in significant walking with an injured leg.
We also asked for an earlier check-in. We were told it would be possible and that we would receive a WhatsApp message once the room was ready. We never received any message.
To be fair, the hotel is clean, the breakfast is very good, and the Hungarian guy at the reception, the driver, and the staff handing out umbrellas were all very kind and professional. We also asked for an extra duvet and water, and both were brought promptly.
I generally do not like leaving negative reviews, but apart from the location, the hotel is definitely not worth the money.
I also hope my funds will finally be released soon. Of course, nobody has even mentioned reimbursing the extra costs their mistakes caused me.
We had a very unpleasant situation where €1,800 of my money has been kept blocked for days, even though the payment has already been charged. This caused me additional costs because I had to top up the account where my own money is currently unavailable. The money is still blocked, even though we stayed at the hotel last weekend.
Furthermore, we used the hotel car service and were given a pickup spot, but nobody informed us that the location had been changed, which resulted in significant walking with an injured leg.
We also asked for an earlier check-in. We were told it would be possible and that we would receive a WhatsApp message once the room was ready. We never received any message.
To be fair, the hotel is clean, the breakfast is very good, and the Hungarian guy at the reception, the driver, and the staff handing out umbrellas were all very kind and professional. We also asked for an extra duvet and water, and both were brought promptly.
I generally do not like leaving negative reviews, but apart from the location, the hotel is definitely not worth the money.
I also hope my funds will finally be released soon. Of course, nobody has even mentioned reimbursing the extra costs their mistakes caused me.
matthew (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Absolutely everything
Nothing at all
Thank you for your information!
Area information
- Schiphol Airport - 7.07 mi
- Soesterberg - 23.42 mi
- Valkenburg - 24.69 mi
- Lelystad - 27.35 mi
- Rotterdam The Hague Airport - 34.53 mi
- Madame Tussaud's Amsterdam - 289 f
- Hash Marihuana & Hemp Museum - 692 f
- Beurs van Berlage - 1,015 f
- Koffie- En Theemuseum - 0.22 mi
- Amsterdam Vodka Museum - 0.25 mi
- Allard Pierson Museum - 0.28 mi
- Historical Museum Amsterdam - 0.28 mi
- Sexmuseum Amsterdam - 0.29 mi
- Metro Nieuwmarkt - 0.23 mi
- Nationaal Monument - 131 f
- New church - 289 f
- Royal Palace - 289 f
- Dam - 394 f
- Old church - 887 f
- Old Stock Exchange - 0.23 mi
- Frascati Theatre - 345 f
- Theater De Brakke Grond - 588 f
- Nes Theaters - 856 f
- Theater De Engelenbak - 1,035 f
- Het Betty Asfalt Complex - 0.21 mi
- Waalse Kerk - 802 f
- Magna Plaza - 0.20 mi
- De Waag - 0.25 mi
- Wijnand Fockinck - 40 f
- Dam Square - 124 f
- Nieuwe Kerk - 289 f
- Royal Palace Amsterdam - 289 f
- De Bijenkorf - 305 f
- Dam Platz - 316 f
- Beursplein - 610 f
- SupperClub - 741 f
- Supper Club Amsterdam - 765 f
- Convent of Bethany - 918 f
- Die Port Van Cleve - 943 f
- Casa Rosso - 978 f
- Agnietenkapel - 1,026 f
- The Amsterdam Dungeon - 1,035 f
- Oost-Indisch Huis - 0.21 mi
- Kalverstraat - 0.22 mi
- The Bananenbar - 0.23 mi
- Oudemanhuispoort - 0.24 mi
- Faculty of Law - 0.24 mi
- Trippenhuis - 0.24 mi
- Canal Cruise Company Kooij - 0.26 mi
- Fo Guang Shan temple - 0.26 mi
- Faculty of Social Sciences - 0.27 mi
- Reypenaer Cheese Tasting Room - 0.27 mi
- Our Lord in the attic - 0.27 mi
- Ons' Lieve Heer op Solder - 0.27 mi
- Canal Cruise Company Plas - 0.28 mi
Airports Show all on map »
Attractions/Entertainment
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Museums
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Transport
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Anantara Grand Hotel Krasnapolsky Amsterdam
Dam 9, Amsterdam, 1012 JS, Netherlands