Our room had a very bad smell - almost like a mold or mildew issue that made our luggage smell when we left. I don’t know if this was just an issue with our room but it was very noticeable. I would also not recommend the French restaurant in the lobby - they were very rude and rushed us off of our table and service was bad.

My wife and I are long-time, highly experienced travelers. We have been to Amsterdam at least two dozen times over many years and have always had excellent luck with lodging. This trip, we booked a 4-night stay at Die Port van Cleve for the first time, paying in advance on Booking.com. We checked in about 11:30am on Tuesday, August 11, 2026, were charged an extra 25 euros for early check in and were scheduled to depart on Saturday, August 15. On Wednesday morning, which was still 3 full days before our scheduled departure, I asked the front desk to shorten our stay by one night, meaning we would depart on Friday rather than Saturday. When Syrel, who was very kind, contacted the hotel "reservation department" they said no, we would not receive a refund for the final, unused night. I called Booking.com to enlist their help and they, too, were very kind. The agent called the hotel while I was on hold to stress that we were long-time customers and our request was minimal—we would merely be staying for 3 nights rather than 4. The "reservation department" wouldn't budge. We checked out on Friday anyway and are now out $275 for the last night. Nearly two weeks later, after appealing to the hotel manager, this is the response I rec'd. "Your reservation was made through Booking.com on a prepaid rate. Unfortunately, the conditions attached to this rate do not provide for a refund when a stay is shortened after arrival." He went on to blame it on the staff saying he was "sorry (for) the way this was communicated" but his explanation is nonsense. Staff was helpful. Booking.com was helpful. He could issue a refund with the click of a mouse. It was his decision and his alone. Considering the small ask I was making, I feel the way the hotel manager treated us was outrageous. I travel a lot and am accustomed to better service. Is business so bad they have to shake down their customers for a lousy $275?

Towels were paper thin, rooms were small, even by European standards, lighting was terrible, couldn't read a book, bathroom was constantly damp due to poor ventilation, furnishings cheap for a 4 star hotel, not even a headboard for the bed. But the worst was their check-in blackmail policy. Official check in time was 3:30 pm. If you were there earlier, they wouldn't allow you to access your room, without paying an additional 150 to 25 euros extra, depending on how early you were there, even if your assigned room was vacated, cleaned and ready, they wouldn't give you your key before 3:30 pm, unless you paid an extra "convenience fee." I call it an "extortion fee." I stay in hotels 4 months each year and this is the only hotel to extort this fee. Terrible policy. They should be ashamed and embarrassed.

There was nothing we didn’t like.

Pillows were extremely soft and offered no real support. There was a used contact lens in the corner of the bathroom floor. Bonus is that it's round the corner from Canela

Nil

Not having a phone in the room and the breakfast very expensive

Not a huge deal but in our room you could hear when water was flushed from other rooms (probably above). However I assume it isn't an easy fix and it really didn't disturb us too much.

Mattress topper keeps slipping out of the base mattress which caused me to fall of the bed while trying to get up. Mini fridge wasn't working. Shower with open end takes the fun out of taking shower as you are worried about flooding the bathroom floor and also the water wasn't draining so it overflow onto bathroom. Minor issues but would be nice if eradicated

Everything was exceptional, nothing to dislike.