Little bit pricy

Room very small. Our cabin on a cruise ship is larger than this room. No heat thermostat in room. Only air conditioning. Had to ask for a portable heater.

Rooms could use better lighting

No real place to set down a larger suitcases than the ground.

Low quality of toilet paper, towels could be of higher standard.

Loud music from the other room.

Nothing

I chose a canal view balcony, there was a peek of the canal, but in reality you faced the square and the noise from the public transport system was pretty loud during the day.

Very good

Everything was great *except* the communication leading up to our stay, which was pretty awful. I feel bad removing a rating for the actions of a marketing department because the hotel staff is fab. But they send these long marketing mails through the Booking app, which makes it difficult to find the important information about your stay—it's an abuse of a channel that's supposed to be for guests to be informed about what we need to know, not what your marketing team decides they want us to know. It's a tiny UI, too, so the amount of scrolling is hard to comprehend if you aren't aware of writing for small screens. The other thing is that I got an SMS titled "time is running out" which referred to online check-in, and made it feel like I was dealing with an overbooked airline. It was extremely anxiety-inducing because I was slammed with work, and suddenly not sure if I was dealing with a deceptive marketing practice, or if I was about to arrive in Amsterdam with no place for me and my child to sleep. A phone call sorted it out, but I was so stressed by it that I couldn't really explain how bad a decision it was, communication-wise, and don't feel it was taken seriously. For the record, it was, indeed, a poorly worded deceptive SMS which I'm not sure is Your communication channels for guests are not marketing channels, and someone needs to explain this to your marketing team. They're applying a very liberal (to them) interpretation of the EU DSA and GDPR, too. Because while these uses of channels and messaging strategies might be compliant in theory, they really aren't a nice experience. Your growth-brained marketing folks are going to continue ruining the experience for your guests, and undermining the professional, friendly, attentive people who work in the hotels themselves.

Cumbersome method of ordering room service. We were quite tired upon arrival and wanted to order room service. The qr code’s and subsequent very cumbersome method to place and order was almost archaic. The staff delivered the order promptly and with good spirits offered all they could to be of assistance.

Nice

Our stay was too short!

Nothing

Nothing