Very good

I couldn't charge dinner at the hotel restaurant to my room. That is inconvenient when you need to produce expense reports for your company.

Added room taxes not mentioned in booking

Maybe some extra comfy seating like a sofa but it didn’t detract from our stay that’s just a personal observation.

The bedroom was noisy when people used any water facilities but I suppose that’s to be expected in an old building. Also the noise from outside was especially bad one night? No idea what was going on but there were cars tooting horns and shouting till about 5am

Cumbersome method of ordering room service. We were quite tired upon arrival and wanted to order room service. The qr code’s and subsequent very cumbersome method to place and order was almost archaic. The staff delivered the order promptly and with good spirits offered all they could to be of assistance.

Everything was great *except* the communication leading up to our stay, which was pretty awful. I feel bad removing a rating for the actions of a marketing department because the hotel staff is fab. But they send these long marketing mails through the Booking app, which makes it difficult to find the important information about your stay—it's an abuse of a channel that's supposed to be for guests to be informed about what we need to know, not what your marketing team decides they want us to know. It's a tiny UI, too, so the amount of scrolling is hard to comprehend if you aren't aware of writing for small screens. The other thing is that I got an SMS titled "time is running out" which referred to online check-in, and made it feel like I was dealing with an overbooked airline. It was extremely anxiety-inducing because I was slammed with work, and suddenly not sure if I was dealing with a deceptive marketing practice, or if I was about to arrive in Amsterdam with no place for me and my child to sleep. A phone call sorted it out, but I was so stressed by it that I couldn't really explain how bad a decision it was, communication-wise, and don't feel it was taken seriously. For the record, it was, indeed, a poorly worded deceptive SMS which I'm not sure is Your communication channels for guests are not marketing channels, and someone needs to explain this to your marketing team. They're applying a very liberal (to them) interpretation of the EU DSA and GDPR, too. Because while these uses of channels and messaging strategies might be compliant in theory, they really aren't a nice experience. Your growth-brained marketing folks are going to continue ruining the experience for your guests, and undermining the professional, friendly, attentive people who work in the hotels themselves.

Nice